Telrad Digital Executive Set With Expanded Display User Guide

							Executive set with expanded display 59
5. Dial either:
•the di
git -- [1] to [9] -- for the desired respective 
monitorin
g time;
or
•[#] -- for unlimited monitoring time;
the auto attendant responds with an announcement of 
the selected monitorin
g time; for example:
• if you dialed [1] -- “five seconds”;
• if you dialed [9] -- “forty five seconds”;
• if you dialed [#] -- “unlimited”;
if no settin
g is defined, the default monitoring time is 10 
seconds. 
						

							60 Executive set with expanded display
DIALING ASSISTANCE 
FOR OUTSIDE CALLERS
Outside callers who do not know the extension number of 
the person they wish to reach have three different types of 
assistance available to them: 
Dial by Name enables them to reach the person by dialin
g 
a few letters of their name.
Extension Assistance plays recorded announcements of 
extension numbers.
Single Digit Dialing allows the caller to reach a prepro-
grammed extension by dialing one digit.
NOTE
A person callin
g from inside the system may also 
use all three of these options, if she first exits the 
system and then dials the outside IMAGEN tele-
phone number.
DIAL BY NAME
An outside caller answered by the Auto Attendant Dial by 
Name (ADBN) can reach an extension by dialin
g the name 
of the extension owner, instead of the extension number. 
The caller dials the first few di
gits of the extension owners 
name, usin
g the standard DTMF telephone dialpad. 
						

							Executive set with expanded display 61
To dial by name
1. Dial the IMAGEN telephone number; 
you hear the followin
g options:
2. Dial [3]; you hear a recorded announcement: 
Dial the first “X” letters of the subscribers name, using 
a standard dialpad
.
“X” in the announcement is the pro
grammed maximum 
number of letters -- up to six.
• For the letter Q dial [7].
• For the letter Z dial [9].
• To complete the entry dial [#].
• For the operator dial [0].
3. Dial the first letters of the name and dial [#]; what hap-
pens next depends on whether or not the letters you 
dial match a name in the dial by name directory.
• If the letters you dial match a name -- and only one 
name -- from the directory; the system dials the 
extension;
• If the letters do not match any name in the directory, 
you hear a recorded announcement: 
The name you 
have dialed is not listed in our directory
;
To call an extensionDial [1] and the extension no.
To leave a messageDial [2] and the mailbox number
To dial by nameDial [3]
To conduct an interviewDial [4]
To use single digit dialingDial [5], [6], [7] or [8]
To ask for extension assistanceDial [9]
To ask for operator assistanceDial [0]
To disconnectDial [*] 
						

							62 Executive set with expanded display
• If the letters match several possible names, you are 
given a choice of which name you want to dial. For 
example, if you want to reach Jack Brown, dial BR 
and [#], you hear a recorded announcement, 
giving 
you the first name in the directory that starts with BR: 
There are several subscribers with that name. 
Please select one of the followin
g names:
•BOB BROWN at extension 455;
•
Dial [1] to transfer to that extension;
•
Dial [2] to play the next name;
•
Dial [0] for the operator;
•
Dial [*] for the previous menu.
You continue dialin
g [2], until you hear the name you 
want to reach. Then dial [1].
NOTE
The Dial By Name feature is also available to inter-
nal users in the followin
g situations:
• When leavin
g a message for another mailbox;
• When copyin
g or transferring a message to      
another mailbox.
EXTENSION ASSISTANCE
Extension Assistance is a recorded announcement that 
provides the extension numbers of various departments in 
your or
ganization. 
The primary extension assistance announcement can list a 
series of departments -- for example:
• For personnel  dial [1];
• For sales and marketin
gdial [2]. 
						

							Executive set with expanded display 63
The secondary extension assistance announcement gives 
the extension numbers of various people in the depart-
ment. For example, if you dialed [1] for personnel you 
mi
ght then hear an announcement similar to:
• For Jane Smith  dial 13489
• For John Smith  dial 15679
When a callers hear the extension number of the person 
they wish to reach, they can either,
• Dial [1] and the extension number;
or
• Dial [2] and the mailbox number; they can then leave a 
messa
ge after the tone sounds.
SINGLE DIGIT DIALING
Certain extensions as desi
gnated in the system can be 
dialed directly, if pro
grammed accordingly. The outside 
caller hears a recorded announcement listin
g these exten-
sions, and dials a sin
gle digit, rather than dialing the exten-
sion number or name of the extension owner.
The di
gits [5], [6], [7], and [8] are commonly allocated for 
sin
gle digit dialing, but your system administrator may have 
pro
grammed your system differently.
OPERATOR ASSISTANCE
In those cases where an operator position has been pro-
grammed into the system, an external user can choose to 
be connected to the operator:
1. Dial the IMAGEN telephone number.
2. Dial [0] to select the Operator Assistance option.
Additionally, if you had selected [2] to leave a messa
ge, 
and then chan
ge your mind before the message-record 
announcement concludes, you can dial [0] to have your 
call transferred to the operator. 
						

							64 Executive set with expanded display
PROGRAMMED INTERVIEW
If the system administrator has programmed this feature, it 
conducts a recorded interview with an outside caller. 
For example, the system administrator can pro
gram an 
interview that takes orders over the phone. The recorded 
interview questions mi
ght ask the customer her name and 
address, what product they want to order, what size, what 
color, etc. and how they want to make payment. The 
answers are recorded. The interview consists of a maxi-
mum of ei
ght interview questions, followed by a closing 
messa
ge to the caller.
To conduct an interview
1. Dial the IMAGEN telephone number; 
you hear the main openin
g greeting, which includes an 
instruction to dial [4] for the interview (for example, 
If 
you want to order a catalo
g item, dial [4]).
2. Dial [4]; 
you hear the first interview question.
3. Answer the question and dial 
[#] to indicate that you 
have finished your answer, or simply wait for the allot-
ted time to pass; 
you hear the next question.
4. Answer the rest of the questions, until you hear the 
closin
g message. 
						

							Executive set with expanded display 65
NOTE
Your system administrator may pro
gram up to nine 
different interviews into the system. If there is more 
than one interview, the main openin
g greeting con-
tains dialin
g instructions for accessing the different 
interviews. For example, 
To order a catalog item, 
dial 
[7]. To request billing information, dial [8]. 
Once the caller has dialed into the desired inter-
view, it is conducted as above. 
						

							66 Executive set with expanded display
FOREIGN LANGUAGE 
ANNOUNCEMENTS
IMAGEN offers you the option of having your mailbox oper-
ate in lan
guages other than English.
If this option has been installed in your system your system 
administrator can pro
gram your mailbox so that you and 
people callin
g your mailbox have a choice of hearing 
announcements and instructions in up to ten different lan-
guages. 
It is possible to pro
gram a mailbox so that its owner hears 
options and announcements in a forei
gn language, while 
incomin
g callers hear them in English.
System announcements and instructions are in En
glish 
unless otherwise pro
grammed by the system administra-
tor, in which case the main openin
g greeting provides the 
caller with an option for chan
ging the language.  
						

							Executive set with expanded display 67
DIALING OUT WITH CUSTOMIZED 
DIRECTORIES
An optional software package called the Electronic Busi-
ness Card is available with IMAGEN. It enables the sys-
tem administrator to define special dialin
g directories, so 
that directory lists of your customers or clients appear on 
your display. You can dial the extension of the person you 
want, simply by pressin
g the softkey next to their name. 
For information on how to define and maintain personal 
customized directories, see the Electronic Business 
Card Installation & Programming Manual.
CUSTOMIZED DIAL BY NAME DIRECTORIES
The system administrator can establish any kind of direc-
tory that is useful to your or
ganization, such as lists of sup-
pliers, 
government agencies, or products. They can also 
pro
gram more detailed information about each entry in a 
directory into the system. These directories are called Sys-
tem Dial by Name Directories (SDBN). They can be either 
internal directories -- of extensions within your or
ganiza-
tion, or external directories -- of extensions outside of your 
or
ganization.
The 
{DIRECTORY} softkey appears on your telephones 
idle state display, but is active only if one or more directo-
ries have been defined in your system, and your telephone 
has been pro
grammed to use at least one directory. Other-
wise, there is no response when you press 
{DIRECTORY}. 
						

							68 Executive set with expanded display
To dial out using a customized directory
1. Press 
{DIRECTORY}; 
a list of defined directories appears, as in the example 
below:
2. Press the softkey for the desired directory (in this exam-
ple
 {EXTERNAL}); 
a list of alphabetical ran
ges appears: