TiE Onyx 2, 3, 4, 5 Service And Programming Manual

ATTENDANT CONSOLE (ONYX IV)
Description
(Cont’d)
Aitendant Console Feature 
 Intercom
Issue 1-OFEATURES l-26G 

ATTENDANT CONSOLE (ONYX IV)
Description
(Cont’d)
Attendant Console Programmable 
The 20 programmable keys on the Attendant Console give the operator one-
button access to estensions and selected features. The programmable keys are
similar to those on the DSS Console. 
 that they are  on the
attendant’s phone. can program the keys with the following options:
 Alternate Attendant Group (key 20 only). See Alternate Attendant in this
supplement.
 Call Parking orbits
 Central Office Calls. line keys...

ATTENDANT CONSOLE (ONYX IV)
Description
(Cont’d)
Programmable Keys 
Issue 1-O
Attendant Console Programmable 
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Each Attendant Console can have up to three SO-Button DSS Consoles for
additional programmable keys. You use and program these consoles the same
way as in the ONYX 
 systems. For more information, refer to
Direct Station Selection, DSS Console.
FEATURES 
l-261 

ATTENDANT CONSOLE (ONYX IV)
Description
(Cont’d)
Alphanumeric 
The 40-character two-row alphanumeric display shows at a glance 
information about the Attendant Console’s active call:
This display...Shows the attendant...
DateTimeFeature Status
Loop Call Timers
intercom
Call Timer
Outside Call
Loop Key
Extension
Class ofService
Date
 \Time
The current date (date and day of week only)The current time (2-l hour clock)The status of the current (active) call. For a complete list of the
messages. refer 
 the...

ATTENDANT CONSOLE (ONYX IV)
Description
(Cont’d)
ProgrammingParallel and Independent Operation
In a system with more than one Attendant Console, you can program the
consoles for Parallel Operation or Independent Operation. With Parallel
Operation, the programming and operation of the consoles is the same. For
example, if trunk 801 rings 
 on console  it rings  on console 2 as well.
This is helpful if both attendants should cover the same calls.
With Independent Operation. the programming and operation is...

ATTENDANT CONSOLE (ONYX IV)
Programming
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Related Features
Feature Operation
Required Programming (Cont’d)
To program the Attendant Console Programmable Keys...
QC- Operator Programming, DSS KEY   Program the DSS Console
programmable keys with any of the functions listed below.
For this function... . Enter this code...
Alternate Attendant
Group . . . . . . . .
 (for key 20 only)
Hotline . . . . . . . . . Extension number
ICM Directory . . . . D
Orbit . . . . . . . . . . 60-69
Page. . . . . . . . . ....

ATTENDANT POSITIONS
Description
Programming
The attendant is the focal point for call processing within the svstem. The
system can have up to four attendants. To maximize call handling efficiency,
the attendant should have a 
 display telephone and a DSS Console.
(Refer also to the Direct Station Selection. Console feature.)
In addition to the features of a standard 
 the attendant also has several
unique features (see below). Go to the feature descriptions for the specifics.
o Automatic Answer (ONYX...

ATTENDANT POSITIONS
Related Features
Central Office CallsThe attendant has the same flexibility for placing and answering calls as does a attendant 
Class of Service
Attendant’s estensions  use COS 30. This COS follows the programming
options of COS 0.  you  an attendant (in QC). use the  Class of Service
option to change the extension to a non-attendant COS (00-27).
Flexible Numbering Plan
Flexible numbering allows the  Administrator to change the operator access
digit (normally 0) to any other...

AUTOMATIC ANSWER (ONYX 
Description
Programming
Related Features
Feature Operation
step 1 l
Step 1 
A  attendant position can have Automatic Answer. With Automatic
Answer, the attendant never has to press a line/loop key to answer a call -- or
decide which call to answer. The system automatically selects the oldest call
for them. Automatic Answer is particularly helpful to an attendant with a
headset and DSS Console. The attendant just presses the Release key on the
DSS Console to automatically answer...

AUTOMATIC ANSWER (ONYX IV)
Feature Operation
(Cont’d)
To answer a call with Automatic Answer (If you have a headset and don’t
 a DSS Console):
Step  Remove handset from cradle.Your phone  answers  first incoming call.
Step 2 
Press and release the hook switch to get your next call.
To answer a call with 
  (If you don’t have a headset or a
DSS Console):
Step 1 lLift handset.Your phone automatically answers  first incoming call.
Step 
 lPress and release the hook  to  your next call.