TiE Onyx 2, 3, 4, 5 Service And Programming Manual

							ATTENDANT CONSOLE (ONYX IV)
Description
(Cont’d)
Aitendant Console Feature 
 Intercom
Issue 1-OFEATURES l-26G 
						

							ATTENDANT CONSOLE (ONYX IV)
Description
(Cont’d)
Attendant Console Programmable 
The 20 programmable keys on the Attendant Console give the operator one-
button access to estensions and selected features. The programmable keys are
similar to those on the DSS Console. 
 that they are  on the
attendant’s phone. can program the keys with the following options:
 Alternate Attendant Group (key 20 only). See Alternate Attendant in this
supplement.
 Call Parking orbits
 Central Office Calls. line keys
 Directory Dialing (ICM Directory). See Directory Dialing in this
supplement.
 Hotline
 Paging
 Speed Dial, Personal and System
Many of the options are the same as those available to DSS Consoles.
However, the Alternate Attendant Group key is unique to the Attendant
Console programmable keys.
 FEATURES  
						

							ATTENDANT CONSOLE (ONYX IV)
Description
(Cont’d)
Programmable Keys 
Issue 1-O
Attendant Console Programmable 
aaaaa
aaaaa
Each Attendant Console can have up to three SO-Button DSS Consoles for
additional programmable keys. You use and program these consoles the same
way as in the ONYX 
 systems. For more information, refer to
Direct Station Selection, DSS Console.
FEATURES 
l-261 
						

							ATTENDANT CONSOLE (ONYX IV)
Description
(Cont’d)
Alphanumeric 
The 40-character two-row alphanumeric display shows at a glance 
information about the Attendant Console’s active call:
This display...Shows the attendant...
DateTimeFeature Status
Loop Call Timers
intercom
Call Timer
Outside Call
Loop Key
Extension
Class ofService
Date
 \Time
The current date (date and day of week only)The current time (2-l hour clock)The status of the current (active) call. For a complete list of the
messages. refer 
 the Feature and Programming Manual.
How many seconds the call has been ringing the loop key. The timer
clears when the call is answered. There is one timer for each loop key.
If a second call is ringing a busy loop key, this timer shows how long
the second call has been ringing. The maximum time is 99 seconds.
How many seconds a-call has been ringing the  key. The call canbe an Intercom call or an unassigned trunk call (no loop number and no
0 loop key). The maximum time is 99 seconds.
The trunk number for an active outside call (e.g., 001 for trunk 801)
The loop key used for the current (active) call
The extension number for an active Intercom call
The Class of Service of the extension on an active Intercom call_
Alphanumeric Display
 Feature status
Loop Key calltimers (for 
Intercom call
timer
Outside Line
 
Loop Key for
active call
Class ofService
for
extension
on call
‘Extensionon call:
l-265 FEATURESIssue 1-O 
						

							ATTENDANT CONSOLE (ONYX IV)
Description
(Cont’d)
ProgrammingParallel and Independent Operation
In a system with more than one Attendant Console, you can program the
consoles for Parallel Operation or Independent Operation. With Parallel
Operation, the programming and operation of the consoles is the same. For
example, if trunk 801 rings 
 on console  it rings  on console 2 as well.
This is helpful if both attendants should cover the same calls.
With Independent Operation. the programming and operation is unique to
each console. For example, trunks 
 ring  on console 1, while
trunks 805-810 ring 
 on console 2.Independent operation is appropriate
when the attendant coverage should not overlap.
Conditions
When installing an Attendant Console with a separate power supply (P/N
Plug the power supply into the console
 Plug the console into a dedicated 120 V AC receptacle
Assign the console circuit type 06 in  Circuit Type (see programming
below)
 Designate the console extension as an operator in QC- Operator
Programming (see programming below)
Plug the console line cord into the console and the console’s modular jack
Default Configuration
No Attendant Consoles programmed.
All incoming loop keys are loop 0 (in QC- Loop Keys).
All outgoing loop keys have no rotaries assigned (in QC- 
 Keys).
The console’s 20 DSS keys are undefined (in QC- DSS Key 
All trunks have no loop number (in EL- Loop Number).
Required Programming
To program loop keys...
E- Trunks, EL- Loop Number 
 Assign trunks to one of four loop numbers.
Trunks ring the Attendant Console according to the trunk loop number and the
loop key loop number (see  LOOP KEYS) below.
QC- Operator Programming, Loop Keys  Assign each console loop key a
loop number (l-4). Trunks ring their associated loop key. For example, if
you enter 1 for 
QC- LOOP KEY  and EL- LOOP NUMBER for trunk I, trunk.1
rings loop key 1. All trunks without a loop number ring the 0 loop key, if
there is one. If there is no 0 loop key, the trunks without a loop number ring
the INT key.
QC- Operator Programming,  Keys  For outgoing calls, correlate
each loop key to a trunk group. This option assigns a trunk group 
 to
each of the five loop keys. Refer to the Line (Trunk) Rotaries feature when
programming trunk groups.
Issue 1-OFEATURES  
						

							ATTENDANT CONSOLE (ONYX IV)
Programming
l
l
l
Related Features
Feature Operation
Required Programming (Cont’d)
To program the Attendant Console Programmable Keys...
QC- Operator Programming, DSS KEY   Program the DSS Console
programmable keys with any of the functions listed below.
For this function... . Enter this code...
Alternate Attendant
Group . . . . . . . .
 (for key 20 only)
Hotline . . . . . . . . . Extension number
ICM Directory . . . . D
Orbit . . . . . . . . . . 60-69
Page. . . . . . . . . . PO-P7
Personal Speed Dial . 
System Speed Dial . .7  Bin (usually 00-99)
Trunks . . . . . . . . .Trunk number (801-872)
To set additional Attendant Console programming...
E- Extensions, 
 Circuit Type  Assign the Attendant Console circuit type
06. You must do this for each console -- the console doesn’t auto-ID.
QC- Operator Programming, Operator Extensions  Designate the console
extension as an attendant.
Other Programming
E- Extensions, ED- Trunk Control  Calls ring the console according  the
console’s ED programming.
Direct Station Selection, DSS ConsoleAn Attendant Console can have a DSS Console.
Headset CompatibilityAn Attendant Console can use a customer-provided headset.
The following features do not apply to the Attendant Console:
Call Coverage (Station Call Coverage keys)
 Call Forwarding
 Call Timer
 Do Not Disturb
 Monitor
Paging (receiving Pages and placing an Auto-Page)
 Personal Greeting
4 Prime Line Selection
Refer to the Attendant Console Feature Handbook (P/N 
l-26L FEATURES Issue 1-O 
						

							ATTENDANT POSITIONS
Description
Programming
The attendant is the focal point for call processing within the svstem. The
system can have up to four attendants. To maximize call handling efficiency,
the attendant should have a 
 display telephone and a DSS Console.
(Refer also to the Direct Station Selection. Console feature.)
In addition to the features of a standard 
 the attendant also has several
unique features (see below). Go to the feature descriptions for the specifics.
o Automatic Answer (ONYX IV)
 Automatic Fault Reporting (i.e.. viewing and clearing alarms)
 Automatic Hold (refer to the Hold feature)
o Alternate Attendant
 Forced Trunk Disconnect
 Removing Trunks and Extensions from Service
The following features are not available to attendants:
 Automatic Call Distribution (member)
 Call Forwarding
 Callback
 Do Not Disturb
 Group Listen
 Handsfree and Monitor
 Line (Trunk) Queuing
o Message Waiting
 Off-Hook Signaling
o Paging (Receive and Auto-Page)
o Personal Greeting
Conditions
The system’s main attendant should be port 00 (usually extension 300).
Default Configuration
The system has one attendant, located at port 00 (extension 300).
Required Programming
QC- Operator Programming  Designate additional attendant extensions
(other than port 
 300).
Other Programming
E- Extensions,  Circuit Type  Assign circuit type 04 to Attendant
Telephone 
 88254.
E- Extensions, ES- Line Access Options, Off-Hook Ringing 
 Allow Off-
Hook Ringing for each attendant.
E- Extensions, 
 Attendant (Operator) Assignment  Assign the
attendant reached when the extension user dials 0.
Issue 1-OFEATURES l-27 
						

							ATTENDANT POSITIONS
Related Features
Central Office CallsThe attendant has the same flexibility for placing and answering calls as does a attendant 
Class of Service
Attendant’s estensions  use COS 30. This COS follows the programming
options of COS 0.  you  an attendant (in QC). use the  Class of Service
option to change the extension to a non-attendant COS (00-27).
Flexible Numbering Plan
Flexible numbering allows the  Administrator to change the operator access
digit (normally 0) to any other 
 (I-9).
Handsfree and Monitor
Attendants do not have Handsfree or Monitor.
Night Answer
Two attendants can be in a Circular Hunt Group (consisting onlv of themselves) for
special night mode operation. Both attendants must activate Night Answer to put
their trunks in the night mode. Following is an example for attendants 300 and 304:
Ext E4
  
304300 
Off-Hook SignalingAn attendant should have off-hook ringing. This allows the attendant extension to
ring while it displays alarms.
Ringing Line PreferenceIntercom calls to an attendant follow Ringing Line Preference programming.
Tenant Service
Tenants can share the same Attendant Position.
Toll Restriction
An extension in a tenant group can have night mode restriction (e.g., CP- 
Only  Calls at Night  is 1). The restriction takes effect when theextension’s operator activates Night Answer.
Feature Operation
To call an attendant:
Step  Lift handset.
If you have an ESL set,  step 3.
Step 
 lPress INTERCOMLook for:INTERCOM On
Listen for:Dial tone
Step 3 Dial attendant code.
You can dial:
0 (for your operator) or 01 for main attendant
02-04 for attendants 2, 3 and 4
Attendant’s extension number
Listen for:Ringing
In a multiple attendant system. the system waits four seconds for a second digit.
Your call then goes through to the main operator. 
						

							AUTOMATIC ANSWER (ONYX 
Description
Programming
Related Features
Feature Operation
step 1 l
Step 1 
A  attendant position can have Automatic Answer. With Automatic
Answer, the attendant never has to press a line/loop key to answer a call -- or
decide which call to answer. The system automatically selects the oldest call
for them. Automatic Answer is particularly helpful to an attendant with a
headset and DSS Console. The attendant just presses the Release key on the
DSS Console to automatically answer each new call.
All attendant 
 have key 23 permanently assigned as the Auto Answer
key. There is no programming required. To enable and disable Automatic
Answer, the 
 attendant just presses the Auto Answer key (key 23).
Although Automatic Answer works like Ringing Line Preference, it has two
advantages:
The attendant can enable or disable Automatic Answer by pressing a key
The attendant hears two alert tones just before the system answers the call
Automatic Answer is only available in the PBX.
Conditions
With Attendant   88254, key 18 is  Automatic Answer key.
Default Configuration
Ail attendant  have key 23 permanently assigned as the Auto Answer
key.
Required Programming
None
Other Programming
QC- Operator Programming, Operator Extensions  Assign a  as an
attendant.
Attendant ConsoleAn attendant with an Attendant Console can press AUTO to activate Automatic
Answer at the console. Refer to the Attendant Console Handbook (P/N
 for the specifics.
Data
Since Auto Answer uses key 23, the attendant  cannot  be a Data Set.
To enable or disable Automatic Answer:
Press  key (key 23).Auto Answer key Off when Automatic Answer disabled
Auto Answer key On when Automatic Answer enabled
To answer a call with Automatic Answer  you have a headset and a
DSS Console):
Press RLS on DSS Console.Look for:Line key On, orINTERCOM key Fast Flash
Listen for:
Two beeps, then conversation with caller
Issue 1-OFEATURES l-28A 
						

							AUTOMATIC ANSWER (ONYX IV)
Feature Operation
(Cont’d)
To answer a call with Automatic Answer (If you have a headset and don’t
 a DSS Console):
Step  Remove handset from cradle.Your phone  answers  first incoming call.
Step 2 
Press and release the hook switch to get your next call.
To answer a call with 
  (If you don’t have a headset or a
DSS Console):
Step 1 lLift handset.Your phone automatically answers  first incoming call.
Step 
 lPress and release the hook  to  your next call.