TiE Onyx 2, 3, 4, 5 Service And Programming Manual

							Tie
Onyx 2, 3, 4 & VS
• Service and Programming Manual 
						

							 KELLATRONICS,  
						

							TABLE OF CONTENTS 
Section 1
Features.
Table of Contents
Introduction.
....................................l-l
Before Reading This Section
............................l-l
Using This Section.................................
User-Programmable Features (VS Only)
.....................
l-l
Modular and Non-Modular 
.......................
How to Use this Section With Section 2
.....................1-2
Account Code Capability . . . . . . . , . . . . . . . . . . , . . . , . . . . . . 1-14
Enter an Account Code to classify your outside call.
Alphanumeric Display . . . . . . . . . . . . . . . . . . , . , . . . . . . , . . 
The display telephone has an alphanumeric display for feature statusmessages.
Alternate Attendant. . . . . . , . . . . . . . . . . . . . . . . . . . . . . . . . The attendant can forward calls to another 
Alternate Attendant, Attendant Console (ONYX IV) . . , , . . . . . . . . 
The attendant with an Attendant Console can forward calls to an Alternate
Attendant group.
Analog Station Interface . . . . . . . . . , . . . . . . . . . . . . . . . . . . I’ Have standard 2500 set DTMF service at any extension port.
Attendant Console (ONYX IV) . . . . . . . , . . . . . . . . . . . . . . . . 
To speed call processing, the attendant can use a special Attendant Console.
Attendant Positions . . . . . . . . . , . . . . . . . . . . . . . . . . . . . . . . Attendants have some unique features.
Automated Attendant
Refer to the Operator Assistance and Voice Mail Compatibility features.
Automatic Answer (ONYX IV)  . . . . . . . . . . . . . . . . . . . . . . . Attendants with  can have Automatic Answer -just like attendants
with Attendant Consoles.
Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . 
ACD distributes incoming calls among ACD group members.
Automatic Call Distribution (ONYX IV) . . . . . . . . . . . . . . . . . . . ONYX IV provides enhanced Automatic Call Distribution.
Automatic Fault Reporting (With Remote Maintenance/Programming) . . l-33The system automatically reports faults if they occur.
Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Place or answer a call by just pressing a key.
Automatic  (ONYX IV) . . . . . . . . . . . . . . . . . . . . . . 
An  or ESL extension can automatically  a programmed
destination when the user lifts the handset.
Automatic Route Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
ARS routes calls according to the digits a user dials.
Background Music . . . , . . . . . . . , . . . . . . . . . . . . . . . . . . . . .  and ESL sets can broadcast music through their speakers.
Battery Backup. . . . . , . . . . . . . . , . . . . . . . . . . . . . . . . . . . . 
l-42T’he system can operate normally during a power failure.
Call Coverage Keys . . . . . . . . . . . , , . . . . . . . . . . . . . . . . . . . l-43Simplify extension coverage with Call Coverage Keys.
Call Forwarding . . . . . , . . . . . . . . . . . . . . . .   . . . . . . . . . . Redirect calls to another extension.
Call Forwarding Cancel . . . . . . . . . . . . . . . . . . . . . . . , , . . . . . l-48Cancel all Call Forwards in the system (attendants only).
Call Parking. . . . . . . . . . . . , . . . . . . . . . . . . . . . . . . . . . . . . l-49Place an outside call in a waiting state, so it can be picked up from anotherphone.
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							TABLE OF CONTENTS
Table of Contents (Cont’d)
Call Timer. . . . . . . .
Time outside calls (display      .     .  .     .  .
Call Waiting (Camp-On). . . . . . . . . . . . . . . . . . . . . . . .  . . 1-53Wait in line for a busy extension without hanging up.
Callback . . . . . . . . . . . , . . . . . .Leave a request for a return call at a busy extension.’         .  .  l-55
Central Office Calls, Answering . . . . . . . . . . . . . . . . . . . . . . . . . l-57
Answer outside calls.
Central Office Calls, Placing . . . . . . . . . . . . . . . , . . . . . . . . . . . Place outside calls.
Centralized Attendant Service . . , .. .. . . . . . . . . . . .
An attendant in a hub system can    systems.1-61
 Compatible Feature Keys . . . . . . . . . .
Customize programmable keys with          l-64
Class of Service . . . . . . . . . . . . . . . . . .
Sets various features and dialing options for    ..l-65
trunks.
Conference . . . . . . . . .  . . . . . . . . . . . . . . .  . . . . . . .
. S-67
Data.. . . . . . . . . . . .
. . . . . . . .
The system provides     l-69
DP and DTMF Compatibility . . . . . . . . . . . . . .
The system works with Dial Pulse and tone      . ..l-71
Pulse to Tone Conversion.
Dialing Number Preview . . . . . . . . . .Dial, review and correct your number  the’        . l-72
Direct Inward Dialing (DID) . . . . . . . . . . . . . . . . . . . . . . . . . . , l-73
Outside callers can directly dial extensions.
Direct Inward Line (DIL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . A trunk can ring an extension directly.
Direct Inward System Access (DISA) . . . . . . . . . . . , . . . . . . . . . .l-78
Outside callers can directly access system features.
Direct Station Selection, DSS Console . .A DSS Console has 80 keys for one-button      . 
features.
Direct Station Selection, Extension . . . . . . . . . . . . . . . . . . . . . . . 1-83
From your 30-button  have simplified extension calling and Transfer.
Direct Trunk Access . . . .Seize an individual             1-85
Directed Call Pickup . . . . . . . . . . . , . . . . . . . . . . . . . . . . . . . . l-86
Intercept a call ringing another extension.
Directory Dialing , . . . , . . . . . , . . . . . . . . . . . . . . . . . . . . . . 
Use Speed Dial or Intercom by selecting a name instead of dialing.
Directory Dialing (ONYX IV). . . . . . . , . . . . . . . . . . . . . . . . . An Attendant Console or  user can have a specially programmed key
for Intercom Directory Dialing.
Distinctive Ringing, Tones and Flash Patterns . . . . . . . . . . . . . . . . Each extension provides audible and visual call status signals.
Do Not Disturb. . . . . . . . . . . . . . . . . .Your extension can block Page, ringing and     .  .  . . .l-90
announcements.
Dual Line Appearance (ONYX IV) . . . . . . . . . . . . . . . . . . . . . . 
Have two line appearance keys for placing and answering calls.
Equal Access Compatibility . . . . . . . . . . , . . . . . . . . . . . . . . . . The system is compatible with Equal Access dialing,   has it.
Extended Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .l-94
Unanswered calls can ring 15 times before the system reroutes them.
Extension Hunting . , . . . , , . . . . . . . . . . . . . . . . . . . . . . . . . . 
Hunting routes calls to a predefined group of extensions.
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							TABLE OF CONTENTS
Table of Contents (Cont’d)
External Alerting Devices. . . . , . . . . . . . . . . . . . . . . l-100
   can  customer-provided alerting devices.
Flash . . . . .Flash a trunk  access       l-102
Flexible Numbering Plan . . . . . . . . . . . . . . . . . . 
The  administrator can change the digits users dial to access features.
Forced Trunk Disconnect . . . . . . . . . . , . . . . . . . l-105
Group
Group
Group
Disconnect another extension’s active outside call.
Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l-107Answer a call ringing an extension in a pickup group.
Listen . .Talk on the          . 
telephone speaker.
Ring (Ring Groups) . . . . . . . . . . . . . . . . . . , . . . . . . l-l 10Extensions can be in Ring Groups for answering calls.
Handsfree (Speakerphone) and Monitor . . . . . . . . . . . , . . . . . . . . l-l 12Use the speaker and microphone in the telephone (instead of the handset).
Headset Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  14Use a customer-provided headset instead of the handset.
Put a call in a temporary waiting state.
Hotline. . . . . . . . . . . . . . , . , . , . , , . , , . . . . . . . . . . . . . Get one-button calling and Transfer to another extension.
Intercept of Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The system may intercept (prevent) certain types of calls.
Intercom. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l-122Call any other extension in the system.
Intrusion (Barge-In). . . . . . . . . . . . . . . . . , . . . . . . . . . . . . . J-125Break into another user’s conversation.
Last Number Redial . . . . . . . . . . . . . , . . . . . . . . . , . . . . . . . J-127Quickly  the last number you dialed.
Least Cost Routing (Hybrid) . . . . . . . . . . . . . . . . . . . . . . . . . . LCR routes and restricts calls user’s dial.
Line (Trunk) Queuing. . . . . . . . , . . . . . . . . . . . . . . . . . . . . . l-132Wait in line for a busy trunk or trunk group to become free.
Line (Trunk) Rotaries (Hybrid) . . . . . . . . . . . . . . . . . . . . . . . . . l-134Place a call over a trunk in a group, rather than a specific trunk.
Loop Keys. . . . . . . . . . . . . . . . .  . . . . . . . . . . . . . . . . . Loop keys simplify placing and answering trunk calls.
Meet-Me Conference. . . . . . . . . . . . . . . , . . . . . . . . . . . . . . Set up a Conference with two other inside parties.
Message Waiting. . . .Leave an indication        
. . 1-139
Microphone Mute . . . . , . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Turn off your phone’s Handsfree microphone at any time.
Multiple Directory Numbers (ONYX IV) , . . . . . . . . . . . . . . . . You can have more than one extension number for answering calls.
Music On Hold. . . . . . . . . . . . . . , . . . . . . , . . . . . , . . , . . . l-142Have music play to calls on Hold.
Night Answer (Off-Hours Ringing) . . . . . . . . . . . . . . . . . . . . . . The attendant can put the system in the night mode. This can activateAssigned Night Answer or Universal Night Answer.
Non-Blocking Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-146All extensions and trunks can be on calls simultaneously, without blocking.
Off-Hook Signaling . . . . . . . . . . . . . . . . . . , . . . . , . . . . . . . .l-147Send an off-hook signal to a busy 
Off-Premise Extension . . . . . . . . . . . . . . . . . . , , . . . , . . . . . . l-150The system provides connections for Off-Premise Extensions.
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							TABLE OF CONTENTS
Table of Contents 
Operator Assistance (OPA) . . . . . . . . . . . . . . . . . , . . . l-163OPA answers calls and provides dialing options to callers [not available in
Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . J-167Broadcast announcements to other extensions  external speakers.
 Compatibility. . . . . . . . . . . . . . . . The system can connect to  lines.
Personal Greeting. . . . . . . . . . . . . . . . . . . . . . . . . . . l-173Record a Personal Greeting for  incoming callers (not available in VS).
Prime Line Selection . . . . . . . . . . . . . . . . . . . .  . . . . . l-175Place or answer an outside call by just lifting the handset.
Privacy. . . . . . . . . . . . . . . . . . . , . . . . . . . . . . , . . . l-177Privacy blocks incoming Intrusion attempts.
Privacy Groups . . . . . . . . , . . . . . . . . . . . . . . . . . . . . . . . . l-178Easily join another Privacy Group member’s outside call.
Private Line. . . . . . . . . . . , . . . . . . . . . . . . . . . . . . , . . . l-180Have a Private Line for placing and answering calls.
Programmable Keys, . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l-182Programmable keys simplify placing and answering calls and using certainfeatures.
Release Key. . . . . . . . . . . . . . . . . . , . . . . . . . . . . . . . . . . . l-184Disconnect a call by pressing the Release key, rather than hanging up.
Removing Trunks and Extensions From Service . . . . . . . . . . . . .  The attendant can remove problem trunks and extensions from service.
Reverse Voice Over (ONYX IV). . . . . . . . . . , , . . . . . . . . . . While on a call, make a private Intercom call to an idle co-worker.
Ringing Line  . . . . . . . , . . . . . . . . .  . . . . . . . . . Answer a ringing call by just lifting the handset.
Save. , . . . . , . . . . . . . . . . . . . . . . . . . , . . . . . . . . . . . . . .l-189Save your last outside number and easily redial it later on.
Selectable Display Messages. . . . . . . . . . . . . . . . , . . . . . . . . . . l-191Select a preprogrammed display message for your phone that yourincoming callers see.
Silent Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l-193Listen to the conversation at a busy extension.
Special Services and OCC Compatibility. . . . . . . . . . . . . . , . . . . l-195The system is compatible with special long distance services such as MCIor GTE Sprint.
Special Trunk Interface . . . . . . . , , . . . . . . . . . . . . . . . . . . . l-197The Special Trunk Interface provides circuits for connecting OPX, DID andtie trunks (except in VS).
Speed Dial. . . . . . . . . . . . . , . . . . . , . . . . . . . , . . . . . . , . l-198
Get quick access to frequently dialed numbers.
Split. . . . . . . . , . . . , . . . . . . . . . , . . . . . . . . . . . . . . Alternate between your current call and a new call.
Station Message Detail Recording, . . . . . . . , . . . . . . . . . . . . . . l-208SMDR provides a record of the system’s calls.
System Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . For Automatic Fault Reporting, a four-line text field contains siteidentification information.
System Programming Password Protection . . . . . . , . , . . . . . . . . . l-213The system administrator must enter a password before programming.
System Reports, Diagnostics and Maintenance Utilities . . . . . . . . . . Reports. diagnostics and utilities help a technician troubleshoot the system
from the programming terminal.
System Timers . , . . . . . . . . . . . , , . . . . . . . . . . . . . . . . . . The system administrator can change the settings for the System Timers.
Tandem Calls (Tandem  . . . , . . . . . . . . . . . . . . . . . . . 1-219Join two outside calls in a trunk-to-trunk Conference.
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							TABLE OF CONTENTS
Table of Contents (Cont’d)
Tenant Service. . . . . . . . . . . . . . . . . . . . . . . . . . . .The system administrator  divide the system into different 
Tie Lines. . . . . . . . . . . . . . . .The system provides connection         .    . .. . l-224
Time and Date Setting. . . . . . , . . . . . . . . . . . . . . . . . . . . . . . . l-228Time and Date appears on display  and various reports.
Toll Restriction . . . . . . . . . . . .Toll Restriction limits the      .        . l-230
 Management Reporting . . . . . . . . . . . . . . . . . . . . . . . . . l-233The TMS report provides a record of call activity.
Traffic Management Reporting (ONYX IV) . . . . . . . . . . . . . . . . l-235AONYX IV offers enhanced TMS reports.
Transfer. .Send     . . . . . . . . . . . . . . . . .l-236
Voice Mail Compatibility . . . . . . . . . . . . . . . . . . . . . .. . 1-239
The system is fully compatible with Integrated Voice Messaging
Voice Prompting Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . l-244
Voice messages announce your call status (not available in VS).
Volume Controls. . . . . . . . . . . .Adjust the speaker volume at       .    .    
. l-246
Class of Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . l-248emporarily override Class of Service Dialing restrictions.
List of Illustrations
Figure l-l, Multibutton Telephones........................l-3
Figure l-2, Attendant Telephone (P/N 88254)l-4
Figure l-3, DSS Console....................
.............................
Figure l-4,  Console (ONYX IV)
Figure l-5, Electronic Single Line 
 Telephone..............-1-6
Figure l-6, Analog Station Interface.......................l-7
List of 
Table l-l, System Flash Rates...........................l-8
Table l-2, System Ring Rates..........................
Table l-3, System Tones.............................l-10
Table 
 System Number Plan.........................l-11
Table l-5, Attendant Displays..........................1-17
Table l-6, ACD Supervisor Displays......................
Table l-7, Telephone Displays. l-19
.........................
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							TABLE OF CONTENTS
Feature Cross Reference (Page 1 of 5)
Account Code Capability
   IV
Comments 
  400 codes in VS. 601 in-others IV has additional option
Alphanumeric Display
i  ,       VS has phone  displays
Alternate Attendant
Alternate Attendant, Attendant
Console (ONYX 
Analog Station Interface
Attendant Console (ONYX IV)
        IV att. console
Console only
 Only 89749 in VS
Attendant Positions
Automatic  Distribution (ONYX IV)
Automatic Fault Reporting (With Remote
Automatic Handsfree
Automatic 
 (ONYX IV)
Automatic Route Selection
Background Music
Battery Backup
Call Coverage Keys
Call Forwarding
Call Fotwarding Cancel
Call Parking
Call Timer
i 
   IV has  and/or consoles
  VS sup. display needs 
IV has many additional options
  Not in key systems
64 codes in VS, 184 in others
Requires AUX in 
        Different connections in VS
        Different unit for VS
   Interacts with DSS prog in VS cck needs VS AUX
VS user-programmable
 FEATURES Issue 1-O 
						

							TABLE OF CONTENTS
Feature Cross Reference (Page 2 of 5)
vs 32x60  IVComments 
Call Waiting (Camp-On) 
Callback
Central Office Calls, Answering  !  Different capacities
   VS user-programmable
Central Office Calls, Placing
       Different capacities
Centralized Attendant Service
  Future module in VS
 Compatible Feature Keys   41 total in VS, 565 in others
Class of Service   Additional option in IV
Conference
   
Data    Requires AUX in VS
DP and DTMF Compatibility    
Dialing Number Preview    
Direct Inward Dialing (DID)    Future module required in VSDifferent Camp-On in IV
Direct Inward Line 
   
Direct Inward System Access (DISA)    Future module required in VS
VS supervised loop only
Direct Station Selection, DSS Console
    4 blocks in VS, 20 in others
Direct Station Selection, Extension
    
Direct Trunk Access   
Directed Call Pickup  
Directory Dialing    Full Dir. Dial. needs VS AUX
Directory Dialing (ONYX Uses special  key
Distinctive Ringing, Tones 
and    Flash Patterns
Do Not Disturb
    reminder in VS
Dual Line Appearance (ONYX IV)
Equal Access Compatibility    
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							TABLE OF CONTENTS
Feature Cross Reference (Page 3 of 5)
56x120
vs
12x36 32x60 72x180 IV
Comments .
Extended Ringing
Extension Hunting         No UCD announcement in VS
External Alerting Devices         Two relays in VS, 4 in others 
          
Flash
Flexible Numbering Plan Requires AUX in VS,
Forced Trunk Disconnect
Group Call Pickup      VS user-programmable
Group Listen  
Group Ring (Ring Groups)      Different group numbers
Handsfree (Speakerphone) and Monitor 
   
. Headset Compatibility         VS user-programmable
Hold 
Hotline   VS user-programmable
Intercept of Calls  I 
Intercom    Different capacities
VS user-programmable
Intrusion (Barge-In)
   
Last Number Redial    
Least Cost Routing (Hybrid)   Not in VS or key systems
Line (Trunk) Queuing
    
Line (Trunk) Rotaries (Hybrid)    Not in key systems
Loop Keys
    Key systems incoming only
Meet-Me Conference
    
Message Waiting   reminder in VS
          mutes handset
Multiple Directory Numbers  IV)
l-viii FEATURESIssue 1-O