Tone Commander 30e120 Installation Instructions
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30e120 Installation Instructions 11609 49th Place West Mukilteo, WA 98275-4255 Phone: (800) 524-0024 (425) 349-1000 Fax: (425) 349-1010 www.tonecommander.com 13-102499 Rev. G June 2003
Page 213-102499 Rev. G Tone Commander 30e120 Installation Instructions © 2001, Tone Commander Systems, Inc. All rights reserved. Printed in USA Tone Commanderis a registered trademark of Tone Commander Systems, Inc. Changes in this revision– corrected description of switch positions on page 36
Contents Introduction...........................................................................4 Ordering Equipment...............................................................5 Ordering Lines...................................................................6 Site Preparation..................................................................7 Configuration Sheet Preparation.....................................................8 Installation..........................................................................12 Contents of Shipping Boxes........................................................12 CPU Installation.................................................................13 Console Cable Installation.........................................................27 Console Installation..............................................................32 Preliminary Testing...............................................................34 CPU Option Switches............................................................36 Optional Equipment Installation.....................................................36 Configuration Programming.............................................................40 Using Configuration Programming Mode..............................................41 Programming System-Wide Features................................................45 Special Feature Key Assignment....................................................53 Programming Features Selectable Per Line...........................................54 DSS/Autodial Number Programming......................................................55 Pickup Key Programming.........................................................57 Name Display Programming............................................................58 Ring Delay Programming...............................................................59 Time of Day Clock....................................................................60 System Statistics.....................................................................62 Troubleshooting......................................................................64 Introduction....................................................................64 Initialization Diagnostics...........................................................64 Line Monitor and Call Transfer Diagnostics............................................64 System Description...................................................................66 Consoles......................................................................66 Central Processing Unit (CPU).....................................................67 System Features................................................................68 Console Features................................................................69 Telco/PABX Requirements.........................................................73 Compatibility with Other Products...................................................74 30e Specifications...............................................................75 120 Specifications...............................................................78 Maintenance.........................................................................80 Service.............................................................................81 Warranty............................................................................81 FCC Requirements....................................................................82 Industry Canada Requirements..........................................................83 Configuration Sheets..................................................................85 13-102499 Rev. GPage 3 Tone Commander 30e120 Installation Instructions
Introduction The Tone Commander 30e is an answering console for use in receptionist or departmental attendant positions, with Centrex or PABX systems. Line keys are provided for up to 30 LDN (Listed Directory Number) terminations or call processing loops. The companion 120 BLF/DSS console adds 24-digit autodialing, and station status display for 120 stations. The 120 console functions are controlled by keys on the 30e console. Features include hold and transfer, single button call answer, line privacy, delayed ringing, night service, call status display, line and station name displays, Music On Hold, and a digital clock. Console parameters may be programmed by the installer for different system configurations. A configuration programming mode is used by the installer to set console parameters as required by the telephone system. The attendant may program name displays, autodial numbers, ring delays, and the time-of-day clock. Switches can be set to prevent accidental programming changes. The system includes a 30e CPU (Central Processing Unit) and a 120 CPU in the equipment room. Four consoles may be connected to a single CPU. The basic 30e CPU is equipped with ports for 20 lines and two consoles. A 10-line expansion circuit board and a two-console expansion circuit board may be installed in the CPU to increase capacity to a maximum of 30 lines and four consoles, respectively. The capacity of the 120 CPU is 120 lines. A second CPU and associated consoles may be added to increase system capacity to 240 stations at each position. Please refer to the System Description section for detailed descriptions of all 30e120 features. Tone Commander consoles are easy to install and configure. The step-by-step instructions in this manual guide the installer through the installation, preliminary testing, programming, and operational testing of the 30e120. Installation consists of the following steps: 1. Ordering equipment(page 5) 2. Ordering lines(page 6) 3. Site preparation(page 7) 4. Configuration Sheet preparation(page 8) 5. Mounting equipment and blocks 6. Connecting lines to CPUs 7. Installing consoles and console cables 8. Preliminary testing 9. Installing optional equipment (night bell, paging, etc.) 10. Configuration programming – includes central office/PABX compatibility parameters, and several customer-preference items. The systems default values will be adequate for many installations. 11. DSS/Autodial number programming (with 120 console only) 12. Name display programming (with 120 console only) 13. Ring delay programming Page 413-102499 Rev. G Tone Commander 30e120 Installation Instructions Call Tone Commander Customer Service at(800) 524-0024if you have any questions about features, installation, or operation of the 30e120.
1. Ordering Equipment Order the optional PA-24 Paging/Chime Module and related equipment as required. Allow adequate time to ensure equipment availability at cutover. Required for each 30e system (1) 30e Central Processing Unit (equipped for 20 attendant lines and 2 consoles) (1) 30e console for each attendant position (4 max.) Required for systems with 21-30 attendant lines (1) LEC-10 Line Expansion Card Required for systems with 3 or 4 consoles (1) CEC-2 Console Expansion Card (1-2) PSE-3 Power Supplies (each CPU can supply power to two 30e or 120 consoles; one PSE-3 is required to power every three additional 30e or 120 consoles) Required for BLF/DSS option (1) 120 Central Processing Unit per 120 stations (2 CPUs max.) (1) 120 consoles per 120 stations (240 max..) for each attendant position Additional required equipment (1) 66M1-50 split block + (1) male-terminated 25-pair cable (1) 66M1-50 split block + (2) female-terminated 25 pair cables for lines (only one cable required for 20 lines or less) (1) 66M1-50 split block + (2) female-terminated 25-pair cables per each 30 monitored stations (each 25-pair cable handles 15 stations) (2) 3 pair cables from the CPU to each console (500 ft. maximum length) (2) 6 position, 6 contact modular jacks per console (1) 117 VAC, 60 Hz grounded power outlet per CPU in the equipment room Sufficient space on a plywood sheet in the equipment room for mounting CPU, blocks, and ancillary equipment Cross connect wire and mounting hardware 13-102499 Rev. GPage 5 Tone Commander 30e120 Installation Instructions
2. Ordering Lines Please refer to the System Descriptionsection for further information regarding line requirements. Common requirements for all attendant and station lines Standard Centrex loop start lines Disconnect Supervision Call Pickup Terminate Must originate from the same Centrex Common Block Requirements for all attendant lines Tone dialing Station Call Transfer Directed Call PickupwithoutBarge-In (non-Barge-In) Do notconfigure with Call Transfer-Attendant Optional attendant line features Order (1) nonhunting Centrex line per 10 attendant lines per console (recommended for retrieving unanswered station calls). Refer to the Answer Use line feature described on page 54. Requirements for all station lines Must be assigned to a Call Pickup Group Do notconfigure with Call Forward-No Answer to the attendant Optional station/line features Additional features may be optioned as required. Page 613-102499 Rev. G Tone Commander 30e120 Installation Instructions IMPORTANT– The line features listed below arerequiredfor proper operation of the 30e and 120 consoles. Allow adequate time prior to cutover for the receipt and testing of all lines and programmed features.
3. Site Preparation Central Processing Unit (CPU) The Central Processing Unit (CPU) should be installed in a clean,dryarea which is secure but also accessible by maintenance personnel. This unit is designed for wall mounting only. Allow adequate wall space for ventilation, the necessary mounting blocks, and related equipment. Ambient Environmental Requirements 1. Between 60° and 80° F (recommended). 2. Free of toxic fumes or static electricity (copiers). 3. At least 50 feet away from electromagnetic sources (arc welders). 4. Free from transient electrical load switching equipment (elevator rooms). 5. Between 5% and 95% noncondensing relative humidity. Power Requirements A dedicated, 15 amp, 117 VAC, 60 Hz circuit must be provided for the exclusive use of the CPU. IMPORTANT– Ancillary or unrelated equipment should never draw power from the same circuit that powers the CPU. The ground (3rd prong) on the power plug provides a safety ground to the chassis of the CPU, and is required for EMI shielding. It must be plugged into a grounded outlet. Transient Surge and Spike Protection While Tone Commander products comply to FCC rules part 68.306, Hazard Voltage Limitations , in those areas of high lightning activity, the use of external protection devices on all telephone lines and the power source is recommended. Reference Grounding Reference grounding of the 30e120 system is necessary for proper operation. This ground should be referenced to within 3 volts of telco ground. Attendant Consoles The consoles should be installed in a clear work space and away from plants that require frequent watering or counters that tempt the placement of beverages. Ambient Environmental Requirements It is recommended that the same environmental conditions be maintained for the consoles as one would maintain for a personal computer (PC) or data terminal. Power Requirements Console operating power is provided by the CPUs or a PSE-3 power supply located in the equipment room. 13-102499 Rev. GPage 7 Tone Commander 30e120 Installation Instructions
4. Configuration Sheet Preparation Prior to installation of this system, the Configuration Sheets attached to the back of this manual should be completed with the information listed below.Please leave the Configuration Sheets on site. System Programmable Features Factory programmed values have been chosen to accommodate standard central office or PABX operating parameters and generally accepted customer requirements. These values may be adjusted to specific needs. A space is provided on the Configuration Sheet for the Directed Call Pickup code required by the telephone system. Station and Line Programmable Features 1. Phone number and name identification for each line. 2. Programmable features for each line (Privacy, Answer Use). 3. Station number and user name identification for each station. Include any additional functions to be dialed with the DSS number, such as anFDprefix. 4. Autodial numbers for spare DSS keys. Sample Configuration Sheets are provided on the following three pages. Page 813-102499 Rev. G Tone Commander 30e120 Installation Instructions
30e Configuration Sheet System Programmable Features STATION KEYFEATUREDIAL PAD KEYSAVAILABLE VALUESDEFAULT VALUEACTUAL VALUE A ‘ABANDON’ Ring Time2-9,02 - 9 sec, 10 sec55 B‘RECALL’ Rings1-9,01 - 9 rings, no recall33 C‘DCP DIAL’ Sequence0, 1first, lastfirst (0)first D‘DIAL SPEED’6, 0slow (6 digits/sec), fast (10 digits/sec)fast (0)fast E‘PAUSE’ Time2-9200 - 900 msec700700 F‘FLASH’ Time5-9,0500 - 900 msec, 1 sec600500 G Dial Tone ‘DETECT’ Time1-9, 0500, 600, 700 msec, 1, 1.2, 1.5, 1.8, 2 sec700600 H‘HOLD’ Recall Time3-6,9, 1, 2, 030 - 60, 90 sec, 2, 3 min, no recall9060 I Hold ‘RELEASE’ Time 1-8 45, 80, 200, 400, 600, 800 msec 1, 2 sec 600600 J‘PARK’ Recall Time3-6,9, 1, 230 - 60, 90 sec, 2, 3 min9060 KNight ‘BELL’ Mode1, 2lines only, lines + stationslines only (1)lines only LQueue ‘PRIORITY’1-4 stations only, stations > lines, lines > stations, lines + stations (FIFO) FIFO (4)FIFO M‘ALERT TYPE’1, 2, 0normal ringing, distinctive ringing, bothboth (0)both N‘RNG TYPE’1, 0long, shortshort (0)short O‘SYSTEM CAMP-ON’0, *off, onoff (0)on P‘RECORD STATS”0, *off, onon (1)on DIRECTED CALL PICKUP CODED*7 13-102499 Rev. GPage 9 Tone Commander 30e120 Installation Instructions
30e Configuration Sheet Line Programmable Features (Default settings for all lines are shown inBOLD ITALICS.) LINE KEY NO.LINE NAME I.D. or SPECIAL USAGE KEY Page Night Quick Mode Override Call ParkPRIV. WHEN BUSYANS. USERING DELAY (NO RINGING, NO DELAY, 1-9 RINGS ) TELEPHONE NUMBERS O F FO NO F FO N 1local 1 X Xno delay555-1980 2local 2 X Xno delay555-1981 3local 3 X Xno delay555-1982 4local 4 X Xno delay555-1983 5WATS band 0 X Xno delay208-3559 6WATS band 5X Xno delay280-7290 7Hilldale FXX Xno delay287-4739 8 9 10 11 Page key X Xno ringN/A 12 13 Quick Mode key X X 14Override key X Xno ringN/A 15Call Park key X Xno ringN/A Page 1013-102499 Rev. G Tone Commander 30e120 Installation Instructions