Tone Commander 30e120 Installation Instructions

							System Administration
This section is intended to assist the administrator of a telephone system which includes a Tone
Commander 30e120 Attendant Console. Procedures discussed herein show the administrator how to
extract certain statistical data relating to the operation of each attendant position. The implications of each
parameter are discussed.
System Traffic Metering
This capability is provided so that the system administrator can assess the operation efficiencies at each
attendant position, and record the extent and nature of incoming call traffic.
The following statistical data may be read from any attendant console position:
Statistic Description
Number ofCALLS-– the number of calls that were handled by a particular attendant
position.
AverageWORK-– the quotient of the aggregate incoming work time divided by
the number of incoming calls processed at a particular
attendant position.
AverageHELD-– the quotient of the aggregate holding time divided by the
number of held calls at a particular attendant position.
AverageRINGS-– the average number of rings before a particular attendant
answers a call.
Number ofABANdoned Calls– the number of abandoned calls that were presented to all
active attendant positions, but were never answered. This
statistic is allocated to all active attendant positions.
Number of Messages (MSGS)– set by depressing any DSS key while in the message waiting
mode and illuminating the associated station message
indicator.
CALLS/ Line ____– indicates the total number of calls answered on a particular
line.
RESET CONsole ____– an opportunity to reset all statistical counters for a particular
console, or at all consoles.
RESET LINE____– an opportunity to reset the counter for a particular line, or all
counters for all lines.
Table 32
NOTE– Words or phrases under the Statistics heading above, which are in bold print, represent actual
statistical displays shown at the 30e console. Underlined spaces following such displays will
normally identify the affected console or line.
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							System Statistics
The 30e120 system records usage statistics for each console position and for each 30e line. The system
administrator can view or reset these statistics from the system statistics mode.
Usage statistics for a single console position can be viewed (not reset) by the attendant. This console
statistics mode is described in the 30e120 Attendant’s Guide
, doc. #14-280162.
Viewing Console and Line Statistics
Refer to Table 33 for maximum values and available options for each statistics item.

Press HOLD, then

on the dial pad, then ANSWER, thenOPER(0) on the dial pad to enter system
statistics mode.
SYSTEM STATISTICS will be displayed, followed by a brief help display.

Press SHIFT to successively display the items in the table on the next page.
The display will show the item name and the current statistics for the item.
Console statistics default to console position #1; line statistics default to line #1.

Console Statistics: press a key on the dial pad (1-4) to select the console position.
Line Statistics: press a line key to select a line.
The statistics for the selected console position or line will be shown in the display.

Press RELEASE to exit system statistics mode (the mode will be exited automatically 1 minute after
the last keypress).
Resetting Console and Line Statistics

Enter system statistics mode as explained above.

Press SHIFT repeatedly until RESET CON 1? or RESET LINE 1? is displayed.

Console Statistics: press a key on the dial pad (1-4) to select the console position, or#to select all
console positions.
Line Statistics: press a line key to select a line, or#to select all lines.


Press0on the dial pad to reset statistics for the selected console position(s) or line(s).
or


Press SHIFT to select another item to view or reset.
or
Press RELEASE to exit system statistics mode (the mode will be exited automatically 1 minute after
the last keypress).
Help Displays
Help with selecting a statistics item is available by pressing TRANSFER. Help will be displayed
continuously until either an item is selected by pressing SHIFT, system statistics mode is exited by pressing
RELEASE, or the help display is restarted by pressing TRANSFER again.
After selecting an item by pressing SHIFT, a list of the available options can be displayed by pressing
TRANSFER. While help is being displayed you may press a valid option key to stop the help display, press
SHIFT to select the next item, press TRANSFER again for the main help display, or press RELEASE to exit
system statistics mode.
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							DISPLAY
Statistics ItemMaximum Value Available Options
CON # CALLS - (# of calls)
total number of incoming calls65535 calls
dial pad keys1-4select
console positions 1-4 CON # WORK - (avg. work time)
average amount of time to handle
each call (does not include call hold or
transfer time)99 hours, 59 min., 59 sec
CON # HELD - (avg. hold time)
average amount of time calls were on
hold.99 hours, 59 min., 59 sec
CON # RINGS - (# of rings)
average number of rings before calls
were answered65535 rings
CON # ABAN - (# of calls)
total number of unanswered calls65535 calls
CON # MSGS - (# of messages)
total number of message lamps
turned on65535 messages
# CALLS/ (total busy time)
number of calls / busy time per line
(includes ringing time)65535 calls;
99 hours, 59 min., 59 secline keys select lines 1-30
RESET CON #?
reset console statistics–dial pad keys1-4select
console positions 1-4
dial pad key#selects all
consoles
dial pad key0resets
statistics for selected
console(s)
RESET LINE #?
reset line statistics–line keys select lines 1-30
dial pad key#selects all
lines
dial pad key0resets
statistics for selected line(s)
Table 33
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							Troubleshooting
Introduction
The Tone Commander 30e120 is capable of conducting self-testing routines at power-up and recording
various error conditions while it is operating. This built-in testing capability is invaluable in quickly isolating
the sources of intermittent failures, which are often difficult to trace without the use of expensive test
equipment.
Initialization Diagnostics
When power is applied to the 30e120, certain start-up routines are conducted to check operating integrity.
The receipt of three successive beep tones indicates that operating voltages are within prescribed
parameters, and the common audible circuitry is functional.
If these beep tones are not heard:
1. Check the power source.
2. Remove/replace the console and/or CPU.
Operating software and processor integrity are verified with the momentary showing of the following
displays:
[ 30e OK ]– 30e CPU
[ DATALINK LMx OK ]– 120 CPU and datalink to 30e CPU
[ CONSOLE 30e OK ]– 30e Console
[ CONSOLE LMx OK ]– 120 Console
When the display clears, only the time, which defaults to 12:00, should be showing. Time setting
procedures should conducted at this point.
Line Monitor and Call Transfer Diagnostics
A diagnostic program built into the 30e will display the console number, status of connected 120 CPUs,
and the status of the last Release w/Supervision transfer for troubleshooting purposes.
The VOL

key advances through the diagnostic displays. Previous screens can be reviewed by pressing
the VOL
key.


Press HOLD, then TRANSFER, then RELEASE, then5on the dial pad to enter diagnostics mode.
The number of this console, for example 30e Console 1, will be displayed.
This number corresponds to the console number on the 30e block or the console test jack
number on the 30e CPU.


Press VOL

to view the 120 CPU (Line Monitor) status.
The status of the 120 CPUs will be displayed, for example:
LM1: ACTIV LM2:DOWN (ACTIV = connected, DOWN = not connected).
The LM numbers correspond to the 120 port numbers on the 30e CPU.
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Press VOL
to view the status of the last Release w/Supervision transfer. One of the following types
will be displayed:
1. CP:NORMAL CALL PROG
2. CP:DIAL - x.xx x.xx (dial tone)
3. CP:BUSY - x.xx x.xx (busy tone)
4. CP:CONF - x.xx x.xx (confirmation tone)
5. CP:RINGB - x.xx x.xx (ringback tone)
6. CP:REORD - x.xx x.xx (re-order tone)
7. CP:ANSWR - x.xx x.xx (call answered)
8. CP:ERROR - x.xx x.xx (dialing error)
9. CP:INCOM - x.xx x.xx
10. CP:STATION NOT READY
11. CP:BUSY WHEN DIALING
12. CP:NO RING GENERATOR
13. CP:DIAL INCOMPLETE
Type1shows no special call progress information, or hook status release successful.
Types2-8represent the call progress tones; abbreviations are used because the display can show
only 20 characters. Thex.xxvalues are the on and off times (seconds) of the recorded call progress
tones.
Type9represents an incomplete call progress detect.This means that none of the above call
progress tone types could be discerned. The values of the on and off times are displayed.
Type10represents a station off hook when the background dialer is ready to transfer to the station.
Type11represents a station off hook when the background dialer is autodialing to the station.
Type12represents no ring generator detected within 7 seconds after the completion of autodialing.
Type13represents the autodialing sequence not completing within 10 seconds. This usually means
no dialtone was present when a dialtone detect code is programmed in the autodial sequence.


Press VOL

to view the extended call progress status.
If the previous screen displayed types 2-9, the display will now show the time (seconds) from the
beginning of the on time to the time a call progress tone is detected.
If the previous screen displayed other than type 1 or 10-13 then the following display is shown:
CP:NO EXTENDED INFO


Press RELEASE to exit diagnostics mode.
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							System Description
Consoles
30e Answering Console
The 30e console houses a 20-character fluorescent display, line status indicators, line and call processing
keys, a common audible transducer, an electronic voice network, and a microcomputer to control their
operation. The factory-provided hearing aid compatible handset utilizes an electret (carbon clone) element.
Tone Commander consoles are designed to provide superior operating capabilities in any working
environment.

The vacuum fluorescent display on the 30e is adjustable, can be seen from almost any angle, and is
immune to overhead lighting glare. This allows displayed information to be viewed from greater
distances than with nonfluorescent versions.

Whenever possible, call processing routines are accomplished with single keystrokes.

Multiple indicators are used to improve status recognition.
Following is a description of the keys, indicators, and connectors on the 30e console:

Display– 20 character alphanumeric display gives information about calls ringing at the console, and
is used during console programming. A time of day clock is displayed when the console is idle.

Line Keys– when a line key is pressed, the console network is connected to the selected line. If a
second line key is pressed, the first line is automatically put on hold and the second line is accessed
(Auto Hold). Spare line keys may be used to activate night service or Quick Mode, park calls, override
call transfer to busy stations, or to access paging systems.

Hold Lamps (Hsymbol) – indicate hold and hold recall states of the lines.

Line Lamps(telephone symbol) – indicate busy and ringing states of the lines.

HOLD Key– when the console is on an active line and the hold key is pressed, a hold bridge is
placed across the selected line and the console network is released from the connection.


TRANSFER Key– when the transfer key is pressed, a hookflash (momentary open loop) is
generated on the selected line. This allows the attendant to transfer calls or access special features
of the telephone system.


RELEASE Key– when the console is on a line and the release key is pressed, the console network
is released from the connection, the line becomes idle, and its lamp will turn off.


CONNECT Key*– allows an attendant to immediately release from a line after a DSS transfer, to
answer another one. System circuitry maintains the line until the called station rings, then
automatically releases.


ANSWER Key – automatically seizes a call appearing in the alphanumeric display.


RING DELAY Key– used to enter/exit ring delay check mode or ring delay programming mode.


PICK UP Key*– used to answer a ringing station not appearing in the alphanumeric display.


VOL Keys– adjust the console ringer volume.


Dial Pad– generates DTMF signaling on a selected line. Dial pad keys are also used to enter
console programming values.
* These keys are active only when used with the companion 120 console.
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							120 Call Processing Console
The 120 console has 60 station keys, used for DSS (Direct Station Select) or optional autodialing of outside
line or special feature access numbers. An additional 60 stations are available via the SHIFT key on the
30e console. Busy lamps are provided for 120 monitored stations.
Attendant Console Cabling
Each 30e console requires (2) three-pair, #24 gauge twisted cables. The two cable runs should not exceed
500 feet each. One pair on the voice/data cable is analog voice. The two remaining pairs transmit
proprietary protocol at 1200 baud using the RS-422 standard. The second cable uses all three pairs to
provide power to the console. Power for consoles at attendant positions #3 and #4 is supplied by an
external PSE-3 power unit.
Central Processing Units (CPUs)
30e Central Processing Unit
The 30e Central Processing Unit (CPU) is a wall mounted device which houses the main circuit board,
optional line and console expansion circuit boards, and power supply.
1. Main Circuit Board – this unit contains the power supply, microprocessor-based control logic, dial tone
detect circuits, data and voice links for two consoles, remote power control circuits for two consoles,
four DTMF dialer circuits, and a Music On Hold input circuit. System memory is retained during power
failure..
2. Line Expansion Circuit Board – this board contains 10 line circuits. Two of these boards are supplied
with the CPU, and one can be added to increase system capacity to 30 lines.
3. Station Expansion Circuit Board – this board allows two additional consoles to be added to the system.
Included are dial tone detect circuits, two console voice link circuits, two console data link circuits, and
four DTMF dialer circuits.
External connections to the 30e CPU are made by using 50-pin Amphenol connectors. Music On Hold may
be optionally connected to an RCA-type audio jack on the CPU. Modular console jacks on the main circuit
board are provided for testing and programming.
120 Central Processing Unit
The 120 Central Processing Unit (CPU) is a wall mounted device which houses the main circuit board,
station monitor circuit boards, and power supply.
1. Main Circuit Board – this unit contains the power supply, microprocessor-based control logic, power
outputs for two consoles, RS-232 port, 30 station monitor circuits, and a data link to the 30e CPU.
2. Station Monitor Circuit Boards (3) – these boards contain 30 station monitor circuits each.
External connections to the 120 CPU are made by using 50-pin Amphenol connectors. Modular console
power jacks on the main circuit board are provided for testing and programming.
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							System Features
Line and Console Expandability
The basic 30e CPU is equipped for 20 lines and two consoles. Line and/or console expansion cards can be
installed to increase system capacity to 30 lines and four consoles.
The 120 CPU can monitor 120 stations. A second 120 CPU, with an additional 120 console at each
position, allows monitoring of 240 stations.
Four Console Capability
The 30e CPU can support two console positions; however, with the insertion of the optional CEC-2 console
expansion card, two additional console positions will be supported. In addition, the appropriate number of
PSE-3 power supply expanders will be required. Line and station appearances are identical at each
console position (square configuration). Holding status is indicated at all console positions. Special line key
options such as paging access, night service, etc., appear at all console positions when programmed.
Certain operating features such as Queue Priority, Ringing Type, Line Privacy, and Answer Use may be
programmed on a per console basis.
Skinny Wire Console Connection
Two three-pair cables are required between each 30e console and the equipment room. One three-pair
cable is required for the 120 console.
The 30e console uses three pairs for data and voice and three pairs for power. Three 6-conductor modular
jacks are located at the rear of the console; one for voice/data, one for data out to the 120 console, and
one for power.
All three pairs from the equipment room to the 120 console are used to supply power. A short modular line
cord provides the data connection from the 120 console to the 30e console, or to the first 120 console in a
240-station system.
Installer/User Programmability
Both installer and user can program the system from the consoles. The installer programs system
configuration options, line programmable features, and special feature key assignments. The user can
program customized features such as ring delays, Direct Station Selection (DSS) dialing, autodialing
numbers, line/station name identification, Hold Recall Time, Queue Priority, etc.
Ringing Queue
Calls to be answered by a console are placed in queue. The nature of the queue (i.e., station calls only,
stations before lines, lines before station, or first in-first out FIFO) is selectable on a per console basis.
Distinctive Ringing Detection
Used in conjunction with the Distinctive Ringing capability provided by the telco central office or PABX,
unanswered station calls can be displayed alphanumerically or ignored, depending on the type of ringing.
System Traffic Metering
Certain traffic statistics, involving all lines (appearing on the 30e console) and the activity at all console
positions, may be read and reset by a system administrator from any console position.
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							Paging Interface
The Tone Commander PA-24 Paging/Chime Module or an equivalent external, battery-feed paging adapter
can be connected to any line key programmed as a Page key. When this is done, the selected line position
will be conditioned to operate with either 48 VDC or 24 VDC battery feed circuits, the latter being typical of
most paging adapters. The PA-24 can be powered directly from the 30e CPU.
Night Service Interface
The system includes switched contacts to activate either an external ringing circuit (night bell) or a control
pair to the central office (night transfer).
The night bell will begin ringing after the shortest ring delay set at either console for the ringing line or
station. In place of a standard bell, the PA-24 Paging/Chime Module can be used to produce a chime tone
over the paging system.
Typical applications of night transfer are Fixed Night Service or Stop Hunt. The night transfer option utilizes
the normally closed relay contacts, causing this feature to be activated in the event of a power failure at the
30e CPU.
Music On Hold Interface
Lines can provide background music while in a holding state. Access is via block terminals or phono jack.
An input gain control is provided to adjust Music On Hold to the desired level.
Console Test Jacks
Six pin modular jacks for voice/data are provided on the 30e CPU for four console positions. Power jacks
for two positions are provided on both the 30e and 120 CPUs. These jacks are intended to provide a quick
means to verify console-to-CPU operating integrity.
Console Features
Distinctive Audible Signaling
The system recognizes normal or distinctive ringing from the serving central office/PABX and responds with
differentiated audible signaling. The 30e console also signals the attendant when held lines are recalling,
calls to stations have gone unanswered for a predetermined period of time, confirming programming
entries/storage, or when errors have been made involving operation or programming. Incoming call audible
signaling is abbreviated whenever the attendant is active on a line.
Ring Delay
Each line and station appearing on a console can be individually programmed to ring at the consoles
immediately, after a predetermined number of ringing cycles, or never ring at the consoles. The Ring Delay
feature does not affect ringing at the station.
Alphanumeric Display
Calls to be answered are displayed on the 30e console with a three character prefix which indicates the
nature of the call (i.e., INC, RCL, HLD, CMP, etc.), followed by the line or station number, then the number
of calls in queue. Line or station numbers can be replaced with 14 character names as desired. The display
is also used to view programming options and confirm all entries. A scrolling HELP display is available
while in the configuration programming mode.
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							Single-key Answering
Calls to lines or stations that are to be answered by the attendant are alphanumerically displayed according
to the selected ringing queue. Depressing the Answer key seizes the call displayed.
Dial Pad DTMF Dialing
The 30e console is equipped with a standard 12 button dial pad. The various tones will persist as long as
the desired key is pressed iffastdialing speed (10 digits/sec.) has been selected during configuration
programming. Ifslowspeed (6 digits/sec.) has been selected, digits are buffered and sent with a tone on
period of 80 ms, and 80ms between digits to guarantee minimum tone periods for slow central offices.
Console Traffic Metering
Certain traffic statistics involving a particular console position may be read from that position.
Time of Day
The alphanumeric display shows the time of day whenever the console is idle.
Variable Ringer Volume
VOL
and VOL

keys are provided on the face of the 30e console to adjust the level of the audible ringer
in accordance with the operating environment. A bar graph display is provided for referencing.
Handset Jack Connection
A four pin modular jack is located on the left side of the 30e console.
Handset
A K-type, hearing aid compatible handset with electret transmitter is provided with the 30e console.
Direct Line Access
Each line is accessible via a dedicated key for answering, holding, transferring and originating calls.
I-Use Indication
A fluttering line status lamp identifies the particular line to which the handset or headset is connected.
Line Privacy
Individual lines may be programmed to exclude third party access to ongoing calls by the attendant.
Line Hold
Each line can be placed in a Hard Hold condition at the console. Music on Hold, if optioned and a source
provided, is connected to the line. A line on Hard Hold can be released from the console when bridged by
either a telephone set or another console. A valid loop interruption from the central office will also release
the line.
Line Hold Indication
A flashing Line Hold lampHindicates a line placed on hold by the attendant. A steadyHindication
identifies a line placed on hold at a companion console.
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Tone Commander 30e120 Installation Instructions