Tone Commander 6210, 6220 User Manual
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Tone Commander 6210/6220 User Manuali Contents Introduction .......................................................................................... 1 General Features ............................................................................... 1 Models/Options .................................................................................. 1 Controls and Indicators ...................................................................... 2 Operation .............................................................................................. 5 Placing a Call ..................................................................................... 5 Answering a Call ................................................................................ 7 Bridging a Shared Call Appearance ................................................... 8 Displaying Call Appearance Information ............................................ 8 Holding Calls ...................................................................................... 8 Transferring Calls ............................................................................... 9 Conferencing Calls ............................................................................. 9 Using Network Features................................................................... 10 Using the Call Log............................................................................ 11 Using the Call Directory ................................................................... 14 Using the Speakerphone.................................................................. 15 Using Voice Announce ..................................................................... 16 Using a Headset ............................................................................... 17 Adjusting the Receive Volume ......................................................... 17 Adjusting the Ringer Volume............................................................ 17 Installation .......................................................................................... 18 Ordering ISDN Service..................................................................... 18 6210T/6220T Installation.................................................................. 18 6210U/6220U Installation ................................................................. 21 Wall Mounting................................................................................... 23 Configure the Set ............................................................................. 24 Customize your Phone ..................................................................... 26 Label the Set .................................................................................... 27 Installation Options ........................................................................... 28 Installation Options Menu................................................................. 28 SPID Entry........................................................................................ 29 Parameter Download ....................................................................... 30 Configuring Keys .............................................................................. 30
iiTone Commander 6210/6220 User Manual Terminal Mode ................................................................................. 36 Installation Password ....................................................................... 37 Reset to Factory Default Settings .................................................... 39 Voice Announce ............................................................................... 40 Administration Options ..................................................................... 44 Administration Options Menu ........................................................... 44 Local Inspect .................................................................................... 44 Version ............................................................................................. 48 Test .................................................................................................. 50 Diagnostic Display............................................................................ 52 Restart .............................................................................................. 52 Viewing the Error and Download Logs............................................. 53 User Options ...................................................................................... 54 User Options Menu .......................................................................... 54 Setting the Time and Date ............................................................... 55 Setting Up Speed Dial Keys ............................................................. 55 Setting Up the Call Directory ............................................................ 57 Personal Ringing Options ................................................................ 59 Call Preference Options ................................................................... 61 Handset/Headset Configuration ....................................................... 62 Adjusting the Display Contrast ......................................................... 63 Setting a Call Log Password ............................................................ 64 Troubleshooting................................................................................. 66 Inoperable Telephone Recovery Procedures .................................. 66 Telephone Configuration Troubleshooting ....................................... 68 Appendix A Ordering ISDN Service............................................... 69 Recommended Button Assignments ................................................ 70 Appendix B Setup Menu Tree........................................................ 71 Appendix C Warranty and Service................................................. 75 Appendix D Specifications............................................................. 76 Factory Default Settings ................................................................... 77 Appendix E UL/FCC Statements................................................... 78
Tone Commander 6210/6220 User Manual1 Introduction General Features ________________________ Tone Commander 6210 and 6220 ISDN Telephones are easy to use multiline terminals with advanced automatic setup capabilities. S/T and U interface models are available with 10 or 20 call appearances. The phones support either National ISDN or Lucent 5ESS Custom ISDN. Features of the 6210 and 6220 include: • AutoSPID and Parameter Download• Automatic Switch Type Detection • Call Log• Message Waiting Indication • Call Timer• Ringing Control for Shared Lines • Last Number Redial• Desktop or Wall Mounting • Speed Dial• Tilt Display • Hot Key Dialing• Integrated Speakerphone • Direct Station Select• Voice Announce • Call Directory• Handset or Headset Operation • Flexible Ringing Options Models/Options _________________________ Four 6200 series ISDN telephone models are available. The models differ in the number of multifunction keys provided and type of ISDN connection. The S/T models require an external NT1 Network Termination, such as Tone Commander’s NT1U-220TC. Two S/T telephones can share a single ISDN line in a multi-point arrangement. U models include a built-in NT1, allowing direct connection to the ISDN line in point-to-point arrangements. An additional S/T jack allows another terminal device to be connected to the network through the built-in NT1. Options include the 6030X Expansion Module, which adds 30 multifunction keys to any 6210 or 6220 phone, the 6001TA RS-232 Terminal Adapter for interfacing the phone with any TAPI-compliant Windows application, and the 6002TA Analog Port Terminal Adapter for interfacing with any standard analog telephone device.
2Tone Commander 6210/6220 User Manual ModelMultifunction KeysISDN Connection 6210T10 (40 with 6030X) S/T 6220T20 (50 with 6030X) S/T 6210U10 (40 with 6030X) U 6220U20 (50 with 6030X) U Controls and Indicators __________________
Tone Commander 6210/6220 User Manual3 1) Display – shows the call state, caller ID, dialed digits, network call control messages, and elapsed time during calls. When not on a call, the date, time of day, and softkey options are displayed. The viewing angle can be adjusted by tilting the display, then changing the contrast setting – see page 63. 2) Softkeys (4) – select the function displayed above the key on the second line of the display. 3) Call Key – selects the Call Directory, Call Log, and Call Identification Display modes. 4) Setup Key – enters Setup Mode. 5) Done Key – exits the current menu, saves any changes made, and returns to the previous menu options. 6) More 4Key – cycles through the menu option groups in Setup Mode. 7) Message Indicator – a bright red indicator is lit when messages are waiting; controlled by the network. 8) Multifunction Keys – select call appearances, activate network features, or dial personal speed dial numbers. Red and green indicators on the keys show call appearance and feature status. The optional 6030X Expansion Module provides 30 additional multifunction keys. Call Appearance StateIndication IdleOFF Call RingingGreen – flashing In Use by YouGreen – on steady On Hold by YouGreen – winking In Use at Another TerminalRed – on steady On Hold at Another TerminalRed – winking 9) Volume Keys – adjust the receiver/speaker volume when on a call; adjust the ringer volume when on-hook. 10) Mute Key – mutes the microphone when using the speakerphone or handset/headset. A red indicator on the key is lit when mute is active.
4Tone Commander 6210/6220 User Manual 11) Speaker Key – enables/disables the speakerphone. A green indicator on the key is lit when the speakerphone is in use. 12) Dial Pad – dials telephone numbers, and sends DTMF tones to external equipment such as voice mail systems. The dial pad is used for number entry during setup. 13) Transfer Key – places the current call on hold, and selects an idle call appearance for transferring the call. A second press completes a transfer. 14) Conference Key – adds other parties to a conference call. 15) Drop Key – removes the last party added to a conference call, or disconnects you from a call when not in conference mode. 16) Hold Key – places a call on hold. 17) Microphone – used for hands-free (speakerphone) calling; located in front of the Hold key on the bottom of the telephone. 18) Handset/Headset Jack – a jack on the side of the telephone connects to the handset or a standard headset.
Tone Commander 6210/6220 User Manual5 Operation Placing a Call ___________________________ Selecting a Call Appearance If the Call Preference option (page 61) is set to Idle or Ringing, your telephone will automatically select an idle call appearance when you go off-hook, or activate the speakerphone when you press a Speed Dial, DSS, REDIAL, dial pad, or UNANS-DIAL key while on-hook. Automatic Call Appearance Selection Lift the handset, press the Spkr key, or press a dial pad key to select an idle call appearance. Manual Call Appearance Selection Press an idle (unlit) call appearance key. Dialing Wait for dial tone. Dial the number with the dial pad. The dialed number will be displayed briefly, then the network will confirm the dialed digits in the display. The call duration timer begins when you are connected. Hot Key Dialing Begin dialing by pressing a dial pad key while on-hook. An idle call appearance, if available, will be selected automatically.
6Tone Commander 6210/6220 User Manual Last Number Redial The Redial feature dials the last number that was dialed with the dial pad or a Speed Dial key. Digits dialed after a call is connected are not saved. Select REDIAL to redial the last number. Using the Call Log – refer to page 11. Using the Call Directory – refer to page 14. Using Speed Dial Keys Speed Dial keys automatically dial a series of up to 24 digits when pressed. If your telephone is on-hook, an idle call appearance will be selected before dialing. If you are already on a call, the digits will be dialed using DTMF tones on that call. Use Speed Dial keys to dial frequently-called numbers, to activate network features that include a directory number, and to speed up dialing of access numbers for voice mail, auto attendant, and similar systems. Any unused multifunction key can be programmed as a Speed Dial key – see page 35. Press a Speed Dial key to dial a number. The dialed digits will be shown in the display.
Tone Commander 6210/6220 User Manual7 Using DSS Keys DSS keys are a special type of Call Appearance/Directory Number keys that are programmed with speed dial numbers to provide Direct Station Selection. When the call appearance is idle or busy, DSS keys act like Speed Dial keys, to call a station. When ringing, DSS keys act like CA/DN keys, to answer a call. Press an idle DSS key to dial the selected station number. If the station associated with the DSS key is ringing, the call appearance will be answered. Answering a Call ________________________ When a call is ringing, the display will show the calling number (if available) and the called number. Lift the handset or press the Spkr key to answer the ringing call shown in the display. To answer a different ringing call, press the ringing Call Appearance key before going off-hook. Call Preference If the Call Preference option (page 61) is set to Ringing, your telephone will automatically answer the ringing call shown in the display when you lift the handset or press the Spkr key. Ringing Control The Ringing Control option (page 60) determines how calls ring at your telephone. Individual call appearances can be set to always ring, never ring, or ring after a delay.