Tone Commander 6210, 6220 User Manual

							58Tone Commander 6210/6220 User Manual
Select NUMBER.
Enter the number to dial with the dial pad. Dialing pauses are
entered with the PAUSE softkey – see page 56.
If you need to make corrections while entering numbers,
select 
ÅBKSP (backspace) to delete the previous digit.
CLEAR removes all digits, allowing you to start over.
When all digits have been entered, press the Done key to
return to the Select A Softkey menu or the Setup key to exit
Setup Mode.
Moving a Directory Entry
Select MOVE from the Name screen if you want to move a
directory entry to a new location.
Press the softkey for the new location; select a new page first
with the dial pad or the More
4 key if moving to a different
directory page.
Deleting a Directory Entry
Select CLEAR from the Name screen to delete a directory
entry. The entry’s name and number will be deleted
immediately.
PICK NEW SOFTKEY  PAGE1\
Jim G  Home Steve
DIAL#=3491212
|BKSP CLEAR  PAUSE NAME
Done
SELECT A SOFTKEY  PAGE1\
Jim G  Home Steve 
						

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Personal Ringing Options   ________________
Ringing Tone
Your telephone has eight distinct ringing tones available. In
environments with multiple terminals, unique ringing tones can help
identify ringing stations. The selected ringing tone is used for all call
appearances.
From the User Options menu, select RING.
(Setup → USER
 → RING)
Select the TONE option.
Press a dial pad key (1-8) to select a ringing tone and hear a
sample of the tone.
When you have chosen a ringing tone, press the Done key to
return to the Personal Ringing menu or the Setup key to exit
Setup Mode.
Off-Hook Ringing Options
Incoming calls ring at a muted volume level when you are off-hook on
another call. You can select normal ringing or a single burst of the
ringing pattern.
From the User Options menu, select RING.
(Setup → USER
 → RING)
Select the OFFHK option.
The current off-hook ringing setting will be displayed.
Select NORMAL or SINGLE to change the setting.
Press the Done key to return to the Personal Ringing menu or
the Setup key to exit Setup Mode.
Done
Done
RINGING TONE=5
USE KEYPAD KEYS 1-8
OFFHOOK RING=SINGLE
NORMAL            SINGLE 
						

							60Tone Commander 6210/6220 User Manual
Ringing Control for Individual Call Appearances
You can control the audible ringing at your telephone for each call
appearance.
Call appearances set to ALWAYS will ring immediately. Use this setting
for your primary call appearances.
NEVER completely disables ringing on the call appearance. Use this
selection for monitored call appearances that are normally answered
elsewhere.
WAIT delays ringing at your telephone for 2 to 7 ringing cycles (6
seconds per cycle). Use this option for backup answering on call
appearances that are primarily answered on other terminals.
Calls that do not ring, due to the ringing control selection, do not
display call information and are not recorded in the call log.
 From the User Options menu, select RING.
(Setup → USER
 → RING)
Select CONTROL.
All multifunction keys that are programmed for call
appearances or DSS will have a steady green indication.
Press a lit key to view its current ring control setting.
If you want to change the setting for the selected key, select
ALWAYS, NEVER, or WAIT2-WAIT7.
Press the Done key to return to the Personal Ringing menu or
the Setup key to exit Setup Mode.
Done
KEY01=ALWAYS RING      \
ALWAYS NEVER WAIT2 WAIT3
KEY01=ALWAYS RING      \
WAIT4 WAIT5 WAIT6  WAIT7 
						

							Tone Commander 6210/6220 User Manual61
Call Preference Options   __________________
(National ISDN only)
Call Preference determines what happens when you lift the handset or
press the Spkr key. For Lucent 5ESS Custom ISDN service, Call
Preference is controlled by the network.
RING preference will automatically select the oldest audibly ringing call
appearance; if there is no ringing call appearance, an idle one is
automatically selected. Call appearances that are in an alerting state,
but are not audibly ringing (refer to the Ringing Control setting above)
are not selected.
IDLE preference always automatically selects an idle call appearance,
even if another one is ringing.
NONE disables automatic call appearance selection; you must
manually press a Call Appearance key to originate a call.
Idle call appearances are always automatically selected for transfer
and conference operations, and when initiating calls with a Speed Dial,
DSS, REDIAL, dial pad, or UNANS key.
Call Preference must be programmed at the terminal; it is not set by a
Parameter Download.
From the User Options menu, select PREF.
(Setup → USER
 → More
4 → PREF)
Select RING, IDLE, or NONE.
Press the Done key to return to the User Options menu or the
Setup key to exit Setup Mode.
Done
CALL PREFERENCE=RINGING
 RING  IDLE  NONE 
						

							62Tone Commander 6210/6220 User Manual
Handset/Headset Configuration   ____________
Handset/Headset Mode
Select handset or headset operation with this option. Speakerphone
mode and the hookswitch are disabled in headset mode; the Spkr key
is used in place of the hookswitch.
 From the User Options menu, select VOICE.
(Setup → USER
 → More
4 → VOICE)
Select HAND or HEAD to select handset or headset mode.
Press the Done key to return to the User Options menu or the
Setup key to exit Setup Mode.
Preset Volume Levels
Preset volume levels for handset and headset operation may be set to
match a particular headset’s transmission characteristics, or provide
higher preset volume levels for hearing impaired users. Preset
speakerphone volume level is set when the volume is changed during a
call, and is not changed between calls.
The telephone is reset to preset volume levels whenever a call is
originated or answered. Receiver volume levels set with the Vol keys
are used only for the duration of a call.
This option sets preset volume levels for the current mode, handset or
headset. Separate preset receive levels are stored for handset and
headset modes. Transmit volume level is not adjustable for the
handset.
Select VOICE.
Select VOLUME.
The display will show the current preset volume settings.
Done
VOICE MODE=HEADSET
 HAND  HEAD VOLUME
VOLUME:RCV=04 XMT=05
 RCV+  RCV-  XMT+  XMT- 
						

							Tone Commander 6210/6220 User Manual63
Receive (handset and headset)
Select RCV- or RCV+ to adjust the receiver volume level.
The new setting will be shown in the display.
Transmit (headset only)
Select VOICE.
Select XMT- or XMT+ to adjust the headset’s transmit volume
level.
The new setting will be shown in the display.
Press the Done key to return to the Voice Mode menu or the
Setup key to exit Setup Mode.
Adjusting the Display Contrast   ____________
This setting adjusts the contrast of the display to compensate for
viewing position and lighting conditions. You can also tilt the display for
best visibility.
From the User Options menu, select DISPLY.
(Setup → USER
 → More
4 → DISPLY)
Select (-)  to lighten the display (less contrast), or (+) to
darken the display (more contrast).
The display contrast will change, and a bar graph will show
the new contrast setting.
Press the Done key to return to the User Options menu or the
Setup key to exit Setup Mode.
Done
CONTRAST [{{{{{   ]
 (-)   (+)
Done 
						

							64Tone Commander 6210/6220 User Manual
Setting a Call Log Password   ______________
You can set a password to prohibit unauthorized entry into your Call
Log.
From the User Options menu, select PASSWD.
(Setup → USER
 → More
4 → PASSWD)
If a password is currently set, the display will prompt you to
enter your password prior to making changes.
Creating/Changing Your Password
Select SET.
Enter a new 4-digit password with the dial pad.
If you need to make corrections, select 
ÅBKSP (backspace)
to delete the previous digit.
Press the Done key.
Repeat the password when prompted to verify the new entry.
Press the Done key.
 “NEW PASSWORD SET” will be displayed to confirm the new
password.
Record your password for future reference.
CALL LOG PASSWORD
 SET  CLEAR
       NEW PASSWORD:
____
|BKSP
VERIFY NEW PASSWORD:
----
|BKSP
NEW PASSWORD SET
Done
Done 
						

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Press the Done key to return to the User Options menu or the
Setup key to exit Setup Mode.
Removing the Password
Select CLEAR.
“PASSWORD CLEARED” will be displayed to confirm that the
password has been removed.
Press the Done key to return to User Options menu or the
Setup key to exit Setup Mode.
What to do if you lose your password
Contact your system administrator or call Tone Commander technical
support at (800) 524-0024 in the event you misplace your password.
You will need to report the serial number of your telephone to receive a
new password.
You can use the RESET option (page 39) to remove all passwords.
This option will also clear all programmed numbers and settings in your
phone.
Done
Done
PASSWORD CLEARED 
						

							66Tone Commander 6210/6220 User Manual
Troubleshooting
Inoperable Telephone Recovery Procedures
Whenever a telephone is unable to operate normally or remains in
a particular state with no escape, accomplish the following:
1.  Press SETUP, the SETUP Menu should be displayed. This
response indicates that there is power to the telephone, and its
microprocessor is operating. Proceed to Step 5. If there is no
display, proceed to Step 2.
2.  Reseat the eight pin connectors of the telephone mounting cord at
the telephone and at either the wall jack or the associated NT1
device.
3.  Verify that the power indicator of the associated NT1 device is
illuminated.
4.  Replace the ISDN telephone with another and repeat the steps in
this section.
5.  Select ADMIN, then MORE, then RESTART, then YES. This will
cause the telephone to reinitialize on Layers 1 through 3. If full
initialization is attained, proceed to “Verify operation” on page 67,
otherwise proceed to Step 6.
6.  Determine which Layer is not initializing by observing the startup
display.
Layer 1 does not initialize:
•  Locate the NT1 device ahead of the telephone, and press its
reset button. If the NT1 device does not have a reset button,
recycle power by temporarily pulling it out of its rack, or unplug it
from its stand-alone power supply.
•  Verify all connections between the NT1 and the registered jack
interface.
•  Replace the NT1 device.
Layer 2 does not initialize:
•  Repeat Step 2. 
						

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Layer 3 does not initialize:
•  Verify that the correct SPID number is programmed.
•  Verify with the serving telco that they have not changed from a
customized to a universal SPID format.
•  Verify with the serving telco that they have not changed their
office to a new area code (some SPID formats include the area
code).
•  Enter the correct SPID or SPID format.
With full initialization, proceed to the following steps.
Verify operation of the telephone by accomplishing the following:
1.  Access an idle line.
•  Does the line LED indicate active status?
•  Is dial tone heard?
2.  Dial any directory number for a test call.
•  Did the call go through?