Toshiba B Ex4 User Guide

4. MAINTENANCE ENGLISH VERSION EO1-33089 4.1 Cleaning
 
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4.1.1 Print Head/Platen/
 Sensors (Cont.) 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
4.1.2  Covers and Panels 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
6.   Clean the Print Head Element with  a Print Head Cleaner or a cotton 
swab or soft cloth slightly moistened with alcohol. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
7.  Wipe the Platen, Feed Roller, a nd Pinch Roller with a soft cloth 
slightly moistened with alcohol.  Re move dust or foreign substances 
from the internal...

4. MAINTENANCE ENGLISH VERSION EO1-33089 4.1 Cleaning
 
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4.1.3  Optional Cutter Module 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  The disc cutter and rotary cutter are available as an option.  They are both 
cleaned in the same way.  When re
moving the Cutter Cover of the rotary 
cutter unit, remove the screws from the bottom of the cover.  
1.   Loosen the two Plastic Head Scre ws to remove the Cutter Cover. 
2.   Remove the jammed paper. 
3.   Clean the Cutter with a soft cloth...

5. TROUBLESHOOTING ENGLISH VERSION EO1-33089 5.1 Error Messages
 
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5. TROUBLESHOOTING 
This chapter lists the error messages,  possible problems, and their solutions. 
 
 
 
 
 
 
 
5.1 Error Messages 
 
 
 
 
  
Error Messages  Problems/Causes  Solutions 
HEAD OPEN The Print Head Block is opened in 
Online mode.  Close the Print Head Block.   
HEAD OPEN   **** Feeding or printing has been attempted 
with the Print Head Block open.  Close the Print Head Block.  Then press 
the 
[RESTART]  key....

5. TROUBLESHOOTING ENGLISH VERSION EO1-33089 5.1 Error Messages
 
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5.1  Error Messages (Cont.) 
Error Messages  Problems/Cause  Solutions 
1.  The media is jammed in the cutter.  1.  Remove the jammed media.  Then  press the [RESTART]  key.  If this 
does not solve the problem, turn off 
the printer, and call a TOSHIBA TEC 
authorised service representative. 
⇒  Section 4.1.3 . CUTTER ERROR  **** 
(Only when the cutter 
module is installed on 
the printer.) 
2.  The Cutter Cover is not attached...

5. TROUBLESHOOTING ENGLISH VERSION EO1-33089 5.1 Error Messages
 
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5.1  Error Messages (Cont.) 
Error Messages  Problems/Cause  Solutions 
1.  The printer is used in a location  where it is subject to noise.  Or, there 
are power cords of other electrical 
appliances near the printer or 
interface cable.  1.  Keep the printer and the interface 
cables away from the source of noise 
2.  The Power Cord of the printer is not grounded.   2.  Ground the Power Cord. 
3.  The printer shares the same...

5. TROUBLESHOOTING ENGLISH VERSION EO1-33089 5.2 Possible Problems
 
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5.2  Possible Problems  
This section describes problems that may occur when  using the printer, and their causes and solutions.  
 
Possible Problems  Causes  Solutions 
1.  The Power Cord is disconnected.  1.  Plug in the Power Cord. 
2.  The AC outlet is not functioning correctly.  2.  Test with a power cord from another 
electric appliance.  
The printer will not 
turn on. 
3.  The fuse has blown, or the circuit breaker has...

5. TROUBLESHOOTING ENGLISH VERSION EO1-33089 5.3 Removing Jammed Media 
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5.3 Removing Jammed  Media  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 This section describes in detail how to remove jammed media from the 
printer.  
 
 
1.   Turn off and unplug the printer. 
2.   Open the Top Cover. 
3.   Turn the Head Lever to  Free position, then open the Ribbon Shaft 
Holder Plate. 
4.   Open the Print Head Block.  
5.   Remove the ribbon and media. 
 
 
 
 
 
 
 
 
 
 
 
 
 
6.   Remove the jammed media...

6. PRINTER SPECIFICATIONS ENGLISH VERSION EO1-33089 
6. PRINTER SPECIFICATIONS 
 
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6. PRINTER SPECIFICATIONS 
This section describes the printer specifications.   
Model 
Item  B-EX4T-GS12-QM-R/CN-R B-EX4T-TS12-QM-R/CN-R 
Dimension (W 
x D  x H)  278 mm  x 460 mm  x 310 mm (10.9”  x 18.1”  x 12.2”)  
Weight (kg)  17 kg 
Operating temperature range  5 degC  to 40 degC (40 degF to 104 degF) 
Relative humidity  25% to 85% RH (no condensation) 
Power supply  Universal switching power source AC 100 V...

6. PRINTER SPECIFICATIONS ENGLISH VERSION EO1-33089 
6. PRINTER SPECIFICATIONS 
 
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Model 
Item  B-EX4T-GS12-QM-R/CN-R B-EX4T-TS12-QM-R/CN-R 
Bar code types  JAN8, JAN13, EAN8, EAN8+2 digits, EAN8+5 digits, EAN13, EAN13+2 
digits, EAN13+5 digits, UPC-E, UPC- E+2 digits, UPC-E+5 digits, UPC-A, 
UPC-A+2 digits, UPC-A+5 digits, MSI, ITF, NW-7, CODE39, CODE93, 
CODE128, EAN128, Industrial 2 to 5, Customer Bar Code, POSTNET, KIX 
CODE, RM4SCC (ROYAL MAIL 4 STATE CUSTOMER CODE), GS1 
DataBar...

7. SUPPLY SPECIFICATIONS ENGLISH VERSION EO1-33089 
7.1 Media
 
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7. SUPPLY SPECIFICATIONS 
7.1 Media 
Please make sure that the media being used is approved by TOSHIBA TEC.  The warranty does not apply when a 
problem is caused by using media that is not approved by TOSHIBA TEC. 
For information regarding TOSHIBA TEC approved media, please contact a TOSHIBA TEC authorised service 
representative.  
 
7.1.1 Media Type 
Two types of media can be loaded for this thermal transfer and direct thermal...