Toshiba Dkt2010h User Guide

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The Basics2
This chapter shows you the basic operation of your DKT3000-series telephone, 
IPT1020-SD, or DKT2000-series telephone. 
Important!The text in this chapter applies to the DKT3000-series telephones, 
IPT1020-SD, and DKT2000-series telephones, unless otherwise noted.
Important - Read First
Be sure to check with your CTX System Administrator and make sure you know 
which features are enabled on your system. Use the check boxes 
❐ throughout this 
book to...

The Basics
Important - Read First
8Strata CTX DKT/IPT Telephone     11/03
Which Outgoing/Incoming Call Features Do I Have?
Check mark here which outgoing/incoming features you have on your system.
❐Automatic Line Selection (ALS): When making outgoing calls, you have ALS if 
when you lift the handset or press 
 you hear dial tone and the Line Light 
Emitting Diode (LED) lights steady green. The LCD displays the station number 
and the seized outside line. 
❐Ringing Line Preference: You answer an...

The Basics
Making a Call
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Making a Call
There are three ways to originate a call from your digital telephone:
Hot Dialing
1. To make a call using Hot Dialing, dial the number.
When you start to dial, the extension button, Spkr and Mic LEDs light. Digits 
display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) 
play through the speaker. 
2. When connected, you can continue speakerphone operation or lift the handset and 
continue the...

The Basics
Answering a Call
10Strata CTX DKT/IPT Telephone     11/03
Answering a Call
There are several ways to answer a call:
Handset
➤If your telephone is programmed for Ringing Line Preference, pick up the handset 
and the telephone automatically answers the ringing line. 
➤If not, press the button associated with the ringing line (flashing green LED).
Speaker
➤If your telephone is programmed for Ringing Line Preference, press  and the 
telephone automatically answers the ringing line. 
➤If not,...

The Basics
Message Waiting
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Message Waiting
Use your LED/button and LCD to see/retrieve message(s).
An extension can receive up to four simultaneous Message Waiting indications and 
LCD messages. One message is reserved for the Message Center.
Your telephone can be programmed to have up to four additional (flexible) Message 
Waiting buttons/LEDs. Check with your CTX System Administrator to see if these 
buttons have been programmed on your telephone. If so,...

The Basics
Microphone
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Turning On/Off MW LED on Another Extension
If you call an extension and it’s busy or there is no answer, you may be able to light 
that extension’s Message Waiting LED and enable that extension to call you back. 
The ability to perform this feature is set in system programming.
1. Dial an internal extension. You hear busy tone or there’s no answer.
2. Press 
 or . The Msg LED flashes red on the called telephone. At your 
telephone, the...

The Basics
Call Transfer
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Call Transfer
1. While on a call, press !#$ . Your Line LED flashes green and you hear internal 
dial tone.
2. Dial the extension where the call will be transferred. You can remain on the line 
and announce the call or immediately “blind transfer” the call.
NoteIf the privacy option has been disabled, then if you use a 
 button when you 
transfer the call, the LED will flash red until the receiving party answers. While 
the LED is...

The Basics
Conference Calls
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Conference Calls
You can conference together up to eight parties (including your own) - with up to six 
parties being external network lines. The actual number of conference parties with 
acceptable volume levels depends on the local and far end telephone line conditions.
The person who initiates the conference call is the Master. If, after the conference is 
established and the Master exits the conference, the first station to have...

The Basics
Conference Calls
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Adding Voice Mail to a Conference
The Conference Master can add voice mail to a conference. This feature enables 
participants in a conference to listen to or leave a voice mail message during one 
telephone call.
➤To add Voice Mail to a conference call (performed by Conference Master)
1. Press 
!#$  to place the current call on Consultation Hold.
2. Dial the voice mail (VM) extension number, then enter the VM mailbox and 
security...

The Basics
Conference Calls
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Conference Split/Join/Drop
If you initiate a conference with two or more parties, you and another member of the 
conference can leave (Split) the conference for a private conversation. During this 
time, other conference members remain connected.
You can then Join both of you back into the conference, or you can Drop (disconnect) 
the member you are connected to. This feature is performed with Soft Keys if you 
have a 3000-series LCD...