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Toshiba Dkt2010h User Guide

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    							Telecommunication Systems Division
    November 2003
    DKT/IPT Telephone
    User Guide
    Digital Business Telephone Systems 
    						
    							Publication Information
    Toshiba America Information Systems, Inc., 
    Telecommunication Systems Division, reserves the right, 
    without prior notice, to revise this information publication for 
    any reason, including, but not limited to, utilization of new 
    advances in the state of technical arts or to simply change the 
    design of this document.
    Further, Toshiba America Information Systems, Inc., 
    Telecommunication Systems Division, also reserves the right, 
    without prior notice, to make such changes in equipment 
    design or components as engineering or manufacturing 
    methods may warrant.
    CTX-UG-DKIPT-VA
    4016231
    Version A.3,  November 2003
    © Copyright 2003
    Toshiba America Information Systems, Inc.
    Telecommunication Systems Division
    All rights reserved. No part of this manual, covered by the 
    copyrights hereon, may be reproduced in any form or by any 
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    Stratagy is a registered trademark of Toshiba America 
    Information Systems, Inc.
    Trademarks, registered trademarks, and service marks are the 
    property of their respective owners.
    CAUTION!Do not use cleansers that contain benzene, paint thinner, alcohol or other solvents on the telephone’s 
    rubber feet. The color of the rubber may transfer to the desk or mounting surface.  
    						
    							TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)
    Telecommunication Systems Division License Agreement
    IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY 
    SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEM PRODUCT OR OTHERWISE MADE 
    AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE 
    SUPPLIER. IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT, DO NOT INSTALL, COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION 
    FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR 
    DISTRIBUTION ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.
    1. License Grant. The Software is not sold; it is licensed upon payment of applicable charges. TAIS grants to you a personal, non-transferable and non-exclusive right to use the copy of the Software 
    provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying, 
    distributing, transferring or assigning all or part of the Software, or any rights granted hereunder, to any other persons and removing any proprietary notices, labels or marks from the Software is strictly 
    prohibited; You agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief, without notice, against You or any other person in possession of the Software. 
    You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the Software to TAIS, upon demand. Furthermore, you hereby agree not 
    to create derivative works based on the Software. TAIS reserves the right to terminate this license and to immediately repossess the software in the event that You or any other person violates this License 
    Agreement.
    2. Intellectual Property. You acknowledge that no title to the intellectual property in the Software is transferred to you. You further acknowledge that title and full ownership rights to the Software will remain 
    the exclusive property of TAIS and/or its suppliers, and you will not acquire any rights to the Software, except the license expressly set forth above. You will not remove or change any proprietary notices 
    contained in or on the Software. The Software is protected under US patent, copyright, trade secret, and/or other proprietary laws, as well as international treaties. Any transfer, use, or copying of the 
    software in violation of the License Agreement constitutes copyright infringement. You are hereby on notice that any transfer, use, or copying of the Software in violation of this License Agreement constitutes 
    a willful infringement of copyright.
    3. No Reverse Engineering. You agree that you will not attempt, and if you employ employees or engage contractors, you will use your best efforts to prevent your employees and contractors from 
    attempting to reverse compile, reverse engineer, modify, translate or disassemble the Software in whole or in part. Any failure to comply with the above or any other terms and conditions contained herein will 
    result in the automatic termination of this license and the reversion of the rights granted hereunder back to TAIS.
    4. Limited Warranty. THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TAIS AND ITS SUPPLIERS 
    DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OF THIRD 
    PARTY RIGHTS, THE WARRANTY OF YEAR 2000 COMPLIANCE, AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS 
    TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET 
    YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE. HOWEVER, TAIS WARRANTS THAT ANY MEDIA ON WHICH THE 
    SOFTWARE IS FURNISHED IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY (90) DAYS FROM THE DATE OF DELIVERY TO YOU.
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    REFUND OF THE PRICE PAID. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, 
    SPECIAL, INCIDENTAL OR INDIRECT DAMAGES FOR PERSONAL INJURY, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION/DATA, OR ANY 
    OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF 
    SUCH DAMAGES. IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY.
    6. State/Jurisdiction Laws. SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, OR 
    THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU 
    SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION.
    7. Export Laws. This License Agreement involves products and/or technical data that may be controlled under the United States Export Administration Regulations and may be subject to the approval of the 
    United States Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the United States Export Administration Regulations, or any other applicable law, regulation or 
    order, is prohibited. 
    8. Governing Law. This License Agreement will be governed by the laws of the State of California, United States of America, excluding its conflict of law provisions.
    9. United States Government Restricted Rights. The Software is provided with Restricted Rights. Use, duplication, or disclosure by the United States Government, its agencies and/or instrumentalities is 
    subject to restrictions as set forth in subparagraph (c)(1)(ii) of The Rights in Technical Data and Computer Software Clause at DFARS 252.227-7013 (October 1988) or subparagraphs (c)(1) and (2) of the 
    Commercial Computer Software - Restricted Rights at 48 CFR 52.227-19, as applicable. 
    10. Severability. If any provision of this License Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not in any way be 
    affected or impaired.
    11. No Waiver. No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no 
    waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.
    YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS. YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU 
    FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR 
    AGREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.
    Toshiba America Information Systems, Inc.
    Telecommunication Systems Division
    9740 Irvine Boulevard
    Irvine, California 92618-1697 
    United States of America
    TSD 081601
    5932 
    						
    							Toshiba America Information Systems, Inc.
    Telecommunication Systems Division
    Limited Warranty
    Toshiba America Information Systems, Inc., (“TA I S”) warrants that this telephone equipment (except for fuses, lamps, and other 
    consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects 
    in material and workmanship for twenty-four (24) months after delivery. This warranty is void (a) if the equipment is used under 
    other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or 
    alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, 
    (d) if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is 
    defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by TAIS 
    and which are not compatible or are of inferior quality, design, or performance.
    The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the 
    equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the 
    malfunction with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair such 
    parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to 
    be defective, and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than 
    thirty (30) days after such malfunction, whichever first occurs.
    Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect, 
    consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be 
    entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning.
    To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of 
    TA I S’ authorized dealers within the twenty-four (24) month period and no later than thirty (30) days after such malfunction, 
    whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time 
    results in the customer being not entitled to warranty service.
    THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR 
    TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES, 
    EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR 
    PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.
    No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or 
    extension is effective unless it is in writing and signed by the vice president and general manager, Telecommunication Systems 
    Division. 
    						
    							Strata CTX DKT/IPT Telephone     11/03i
    Contents
    Introduction
    Organization...................................................................................................................... vii
    How to Use This Guide.................................................................................................... viii
    Conventions ..................................................................................................................... viii
    Related Documents/Media ..................................................................................................ix
    Chapter 1 – The Grand Tour
    DKT3000-series Telephones ...............................................................................................1
    Fixed Buttons....................................................................................................................3
    Flexible Buttons ................................................................................................................3
    Liquid Crystal Display......................................................................................................3
    IPT1020-SD Telephones......................................................................................................4
    DKT2000-series Telephones ...............................................................................................4
    Fixed Buttons....................................................................................................................5
    Flexible Buttons ................................................................................................................6
    Liquid Crystal Display......................................................................................................6
    Chapter 2 – The Basics
    Important - Read First ..........................................................................................................7
    What’s My Line? ..............................................................................................................7
    Which Outgoing/Incoming Call Features Do I Have? .....................................................8
    Making a Call.......................................................................................................................9
    Hot Dialing .......................................................................................................................9
    Spkr Button .......................................................................................................................9
    Handset .............................................................................................................................9 
    						
    							Contents
    Chapter 3 – Advanced Operation
    iiStrata CTX DKT/IPT Telephone     11/03
    Answering a Call................................................................................................................10
    Handset ...........................................................................................................................10
    Speaker ...........................................................................................................................10
    Handsfree Answerback ...................................................................................................10
    Switching Between Handset and Speakerphone.............................................................10
    Message Waiting................................................................................................................11
    Responding to a Lit Msg LED ........................................................................................11
    Turning On/Off MW LED on Another Extension..........................................................12
    Microphone ........................................................................................................................12
    Call Transfer ......................................................................................................................13
    Conference Calls ................................................................................................................14
    Adding Voice Mail to a Conference ...............................................................................15
    Connecting Two Outside Lines ......................................................................................15
    Conference Split/Join/Drop ............................................................................................16
    Hold....................................................................................................................................18
    Exclusive Hold................................................................................................................18
    Automatic Hold ..............................................................................................................18
    Consultation Hold ...........................................................................................................18
    Volume Control .................................................................................................................19
    LCD Contrast Adjustments ................................................................................................19
    Chapter 3 –Advanced Operation
    Using Your LCD ................................................................................................................21
    Soft Keys............................................................................................................................22
    Soft Key Example ...........................................................................................................23
    Advisory Messages ............................................................................................................24
    Account Code Calls ...........................................................................................................25
    Verified/Non-Verified Account Codes ...........................................................................25
    Forced Account Codes....................................................................................................25
    Voluntary Account Codes (Verified/Non-Verified) .......................................................26
    Automatic Busy Redial ......................................................................................................27
    Automatic Callback ...........................................................................................................28
    Background Music .............................................................................................................29
    Call Forward ......................................................................................................................30
    System.............................................................................................................................30 
    						
    							Contents
    Chapter 3 – Advanced Operation
    Strata CTX DKT/IPT Telephone     11/03iii
    Station .............................................................................................................................30
    Station Call Forward Categories.....................................................................................31
    Call Forward Settings .....................................................................................................31
    Station Call Forward Procedures ....................................................................................32
    Call Forward Examples ..................................................................................................33
    Call History ........................................................................................................................37
    Call Park Orbits..................................................................................................................37
    Call Pickup .........................................................................................................................38
    Group Pickup ..................................................................................................................38
    Ringing, Page or Held Call Pickup .................................................................................39
    Call Waiting .......................................................................................................................40
    Direct Inward System Access (DISA) ...............................................................................41
    Direct Station Selection Buttons (Hotline) ........................................................................41
    Distinctive Ringing ............................................................................................................42
    Do Not Disturb...................................................................................................................43
    Setting DND for Another Extension...............................................................................44
    Door Lock(s) ......................................................................................................................44
    Door Phone(s) ....................................................................................................................45
    Echo Cancellation ..............................................................................................................46
    Emergency Call..................................................................................................................46
    Emergency Monitoring Station.......................................................................................46
    Emergency Ringdown........................................................................................................47
    Language Codes .................................................................................................................47
    Microphone Cut-Off ..........................................................................................................47
    Off-hook Call Announce....................................................................................................48
    Override Calls ....................................................................................................................49
    Busy Override .................................................................................................................49
    Do Not Disturb Override ................................................................................................49
    Executive Override .........................................................................................................50
    Destination Restriction/Traveling Class Override ..........................................................50
    Class of Service Override ...............................................................................................51
    Privacy Override .............................................................................................................51
    Paging ................................................................................................................................51
    Answering a Page ...........................................................................................................52
    All Call Page ...................................................................................................................52 
    						
    							Contents
    Chapter 4 – DKT3014 LCD Features
    ivStrata CTX DKT/IPT Telephone     11/03
    Emergency Page .............................................................................................................52
    Privacy ...............................................................................................................................53
    Redial .................................................................................................................................53
    Speed Dial ..........................................................................................................................54
    Making a Call Using Speed Dial .......................................................................................54
    Accessing System SD and Personal SD Directories.......................................................55
    Storing a System/Station Speed Dial Number ...................................................................55
    Advanced Speed Dial Operation ....................................................................................56
    Tone/Pulse Dialing.............................................................................................................57
    Voice Mail - Direct Transfer..............................................................................................58
    Voice Mail Soft Keys.........................................................................................................58
    Call Recording ...................................................................................................................63
    Other Voice Mail Features..............................................................................................64
    Chapter 4 –DKT3014 LCD Features
    Directory and Speed Dial Listings .....................................................................................66
    Direct Station Selection ..................................................................................................66
    System Speed Dial and Personal Speed Dial..................................................................67
    Internal Directory and External Directory ......................................................................67
    Storing Personal Speed Dial Names ...............................................................................68
    Chapter 5 –User Programming
    Programming Feature Buttons ...........................................................................................71
    User Programming Mode ...............................................................................................72
    Flexible Button Codes........................................................................................................72
    Setting/Changing a Flexible Button’s Function .............................................................73
    One Touch Buttons ............................................................................................................74
    Changing a One Touch Button .......................................................................................74
    To Use a One Touch Button ...........................................................................................75
    Setting/Changing a Personal Speed Dial Code...............................................................75
    Feature Codes.....................................................................................................................76
    LED Indicator Details ........................................................................................................80
    Chapter 6 –DADM/DSS Console
    DADM ...............................................................................................................................82 
    						
    							Contents
    Appendix A – Centrex Application
    Strata CTX DKT/IPT Telephone     11/03v
    Buttons and LEDs ...........................................................................................................82
    DSS Console ......................................................................................................................83
    DSS Buttons....................................................................................................................83
    Calling a Station .............................................................................................................84
    Transferring to an Idle Station ........................................................................................84
    Call Transfer with Camp-on ...........................................................................................85
    Call Answering (Outside Line).......................................................................................85
    Speed Dial.......................................................................................................................85
    Paging .............................................................................................................................86
    Call Forward Override (DSS Override)..........................................................................86
    Night Transfer Button .....................................................................................................86
    Appendix A – Centrex Application
    Flexible Directory Numbering ...........................................................................................87
    Centrex Feature Buttons ....................................................................................................87
    Ringing Repeat...................................................................................................................87
    Delayed Ringing ................................................................................................................88
    Appendix B – Button Labels........................................................................................89
    Appendix C – IPT1020-SD Settings
    FB Buttons .........................................................................................................................94
    Initializing the IPT1020-SD...............................................................................................96
    IPT-to-IP Network Connection Instructions ......................................................................96
    IP Telephone Start Up Sequence ....................................................................................98
    IPT1020-SD Function Settings ..........................................................................................99
    Setting the IPT1020-SD Headset Transmit Volume........................................................100
    Viewing IPT1020-SD Terminal Information...................................................................100
    Index ....................................................................................................................................101 
    						
    							Contents
    Appendix C – IPT1020-SD Settings
    viStrata CTX DKT/IPT Telephone     11/03 
    						
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