Toshiba Strata Dk Pc Attendant Console User Guide

––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Main Screen
The Grand Tour9
Incoming Call Display
Number of Incoming Calls shows the number of calls waiting to be answered.
Incoming Call Type displays each type of incoming call waiting to be answered. Call types 
are shown with black letters except emergency calls which are shown in red.
Answer Incoming Button automatically answers the next ringing call of the type selected. If 
none are selected, it answers a call from...

Main Screen––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
10PC Attendant Console
Clicking on a display entry automatically dials the number. (Directory Direct Selection 
feature.)
Serves as the Busy Lamp Field (BLF):
Double-clicking on a display entry dials the number and blind transfers the call automatically. Black text: Idle
Red text: Busy or DND
Red text on turquoise: Selected display entry 

––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Keyboard Navigation
The Grand Tour11
Keyboard Navigation
The table below shows you how to use the keyboard to navigate within the PC Attendant 
Console.
Keyboard Keys Description
Alt+LetterSelects Main Menu items. Moves directly to the item 
with the underscored marking. For example, Pressing 
Alt+I on the Main Screen moves the selection to the 
Incoming Call Area on the screen. Alt+M opens the 
Messaging menu.
LetterSelects...

Mouse Navigation––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
12PC Attendant Console
Mouse Navigation
With the mouse, an on-screen arrow or cursor moves in coordination with the position of the 
mouse on a desktop or mouse pad. 
NoteFor more information on adjusting Windows Controls for the PC Attendant Console 
(such as keyboard and mouse speed, colors, etc.), see the Appendix.
On-line Help
The PC Attendant Console provides on-line help that guides you step-by-step in...

Console Controls13
Console Controls2
This chapter explains how to set the console control features, such as setting a Call Forward 
destination, night time call handling, volume controls, etc. Console control features are 
generally those that you set at the beginning and end of your shift.
There are icons for each of these controls just under the Menu Bar at the top of your screen. 
Console controls are also found under “Console” on the Menu Bar as shown in this figure.  

Night Transfer–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
14PC Attendant Console
Night Transfer
You can set the console to transfer after-hours calls to a different station. After Hours call 
routing can be set for three different modes: Day, Day2, and Night mode. Night Transfer can 
be set for up to four Tenants. In most cases, there is one Tenant (one company) being handled 
by a single console.
äTo set Night Transfer
1. From the Menu Bar, select 
Console then...

–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Automatic Night Transfer
Console Controls15
Automatic Night Transfer
Automatic Night Transfer allows the Night Mode to be set by a weekly/time of day schedule 
for each of the four tenants on the Strata DK system.
äTo set Automatic Night Transfer
1. From the Menu Bar, select 
Console then Night Transfer.
2. Set Enable Automatic to ON 
(make sure box has an “X”).
3. From the Night Transfer 
dialog box, select the Add 
button to enter...

Position Busy–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
16PC Attendant Console
Pos ition Busy
Position Busy lets you place a console in unattended mode. In this mode, new calls are sent to 
the other console(s). Held and unanswered transferred calls continue to recall the console that 
processed them.
Only use Position Busy when there is more than one Attendant Console. The default setting is 
for single console operation with Position Busy disabled. To enable the...

––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Console Overflow
Console Controls17
Console Overflow
When Console Overflow is ON, new incoming calls that have been waiting too long are routed 
to another station or answering device. Calls overflow based upon a system timer.
äTo toggle Console Overflow
Background Music Over External Speakers
Background Music (BGM) over external speakers can be turned ON and OFF from the 
Attendant Console or the System Administrator’s station...

Privacy––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
18PC Attendant Console
Privacy
If your Attendant Console is programmed for the Privacy feature, you can block station users 
with Privacy Override from entering CO line calls. The Privacy feature does not block Busy 
Override or Executive Override.
äTo toggle the Privacy feature
Privacy Release
When you activate Privacy Release, other stations and Attendant Console users can enter your 
call on a CO line....