Toshiba Strata Dk Pc Attendant Console User Guide

––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Call Forward
Console Controls19
Call Forward
You can forward calls from the Attendant Console (internal) to stations and outside (external) 
telephone numbers. 
Internal Call Forward
The following Internal Call Forward selections are available:
No Call Forward disables this feature.
All Calls forwards all calls immediately. The PC Attendant Console does not ring.
Busy forwards calls immediately if you are in Position Busy...

Call Forward––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
20PC Attendant Console
External Call Forward
Enables you to forward new incoming calls to a destination outside the system. Only incoming 
calls over CO lines dedicated to the console and/or Direct In Dial (DID) line calls will 
forward. Other Call Forward modes can be set simultaneously while Call Forward - External is 
ON.
äTo set Call Forward to an external station or device3. Choose Destination and enter 
a...

––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Call Forward
Console Controls21
Call Forward Fixed
Using the Call Forward feature, a station user can route all calls to an alternate station. A 
feature button is selected to put that station in Call Forward mode to a fixed station. For 
example, the station may be programmed to forward to the attendant station or a voice mail 
system.
äTo toggle Call Forward Fixed ON/OFF
NoteIf this item cannot be selected, a Fixed...

Line Group Restrictions–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
22PC Attendant Console
Line Group Restrictions
The Line Group Restrictions feature lets you restrict access to outgoing CO line groups on an 
as-needed basis. This feature also lets you restrict outgoing calls on two-way CO line groups. 
This enables you to control outgoing traffic on heavily-used line groups during busy hours.
Once a line group is restricted, station users cannot access the group on an...

––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Timed Reminders
Console Controls23
Timed Reminders
Use this feature to send a reminder message to the active call window at a specified time. To 
define these messages, see the Set Messages section on Page 83.
äTo set Timed Reminders
1. From the Menu Bar, select 
Console, then Timed 
Reminders.
2. From the Timed Reminders 
dialog box, enter the time. 
Use the 24-hour format (e.g., 
2 p.m. is 14:00).Leaving the Time box blank...

Date and Time––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
24PC Attendant Console
Date and Time
The Date and Time can be set from two different sources: the PC’s internal clock or the DK 
system clock. Once you set either the PC or DK clock, then you can “send” the date and time 
to the other one. The time for both are shown in the dialog box so that you can make sure that 
they are set for the same time. 
Also, if there is more than one console, you can set the time...

––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Volume Control
Console Controls25
Volume Control
Volume control can be set while the console is idle or when you are on a call using the volume 
up/down arrow keys.
äTo adjust Ringer Volume
äTo  a d j u s t  H a n d s e t  Vo l u m e
äWhile the console is idle, 
click the up/down icons
or...
press the Vol Up/
Vol Dn keys.Each click increments the volume. 
Holding down the Vol Up/Vol Dn keys to make 
precise volume settings...

Volume Control––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
26PC Attendant Console 

Basic Calling27
Basic Calling3
This chapter contains instructions for the most commonly used Attendant functions:
©Incoming Calls
©Transferring Calls
©Voice Mail
©Placing Calls
©Voluntary Account Codes
©Calling Options
©Dialing for Others
©Conference Calls
©Call Splitting (Split/Switch)
©Trunk-to-trunk Connections
©Call Supervision
Many of the calling features in this chapter take advantage of the “hot” keyboard. As soon as 
you begin typing the name or extension number of an individual, the PC Attendant...

Incoming Calls––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
28PC Attendant Console
Incoming Calls
You can answer incoming calls with either the Answer or Answer Incoming keys. The 
type of incoming call is displayed in the Active Call Window. The actual wording for call 
types is set in system programming. 
äTo answer Calls by Priority
äTo select which Incoming Call to answer
äSelect the Answer button.
See “Answered Call Options”  
on Page 30 for more call 
handling...