Toshiba Strata Dk Pc Attendant Console User Guide

–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Incoming Calls
Basic Calling29
Incoming Call Types
See the table below for Incoming Call types.
Notes
©[DN] refers to any Directory Number button (also known as an Extension or Intercom 
Number).
©[PDN] refers to Primary Directory Number button (the Extension Number for your 
telephone).
©Calls transferred to Automatic Call Distribution (ACD) groups do not recall.
Incoming Call 
Ty p eActive Call WindowDescription
Emergency...

Incoming Calls––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
30PC Attendant Console
Answered Call Options
See the table below for Answered Call Options.
äTo place a call on Hold
OptionPageOptionPage
To place a call on Hold30Dialing a Number for a Caller46
To use Automatic Hold31Performing Through Dialing for 
a User47
To transfer a call to an individual32Trunk-to-trunk Connections52
Taking Notes About a Call36To make a trunk-to-trunk 
connection52
To transfer to a PBX or...

–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Incoming Calls
Basic Calling31 ä
To retrieve a held call
äTo use Automatic Hold
äTo switch between held calls
äDouble-click on the held call 
in the Loop box
...or
1. Highlight the held call in the 
Loop box.
2. Select the Retrieve 
button.The call moves from the Hold Loop to the Active Call 
Area. Pressing the Retrieve button when a call is 
not highlighted always selects the call at the top of the 
list.
äWhile on a call,...

Transferring Calls––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
32PC Attendant Console
Transferring Calls
With the Auto Dial feature, you can transfer a call by typing someone’s name. The Attendant 
Console also provides information on the Conference/Transfer screen so that you can better 
respond to callers. In addition to the basic conference/transfer features, the PC Attendant 
provides you with a variety of transfer options. 
äTo transfer a call to an individual
1....

–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Transferring Calls
Basic Calling33
If Auto Dial is off and a 
match is found, press Enter. 
The PCATT will perform either a 
Blind Transfer or an Announce 
Transfer based on Setup.
If no match is found, in the 
Conference/Transfer dialog box 
and highlight the name desired in 
the Number drop-down box. 
Then select Transfer (or 
conference to announce first). 
You have the following options;The console has an option to...

Transferring Calls––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
34PC Attendant Console
äTo transfer to a PBX or Centrex system
äTo transfer a caller back out on another trunk
äTo return to the original part, 
close the Transfer dialog box 
by selecting Cancel or press 
the 
Esc key.The operator maintains a path with the original party 
until a selection button is chosen.
1. While connected to the 
current call, select the Conf/
Trn
 button
...or
enter the name (first or...

–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Transferring Calls
Basic Calling35
3. Select the line, line group, or 
LCR after closing the drop-
down Number field by 
clicking on the arrow to the 
right of the field.
4. Click on Conference. Current call holds on a loop.
5. Click on the soft key Join. The operator and two lines are joined.
6. Click Exit to leave the two 
parties connected
...or
click Split to return to the 
original caller.The Strata DK must be programmed...

Transferring Calls––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
36PC Attendant Console
Taking Notes About a Call
You can write a short reminder note to help you identify who the caller is or who is waiting on 
a particular line. The note appears on-screen next to the line number.
äTo take a note 
1. While connected to the call, 
from the Main Screen, select 
the Take Note user button.
NoteIf you do not have the 
Take Note button, it 
has not been assigned 
to your...

–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Transferring Calls
Basic Calling37
Using Department Search with Call Transfer
äTo use Department Search with Call Transfer 
1. From the Main Screen, select 
the Dept Select user button.If the Dept Select button is not displayed and 
available, it has not been assigned to your console.
2. From the Department 
Transfer dialog box, select the 
desired name
...or
enter the department name.
You have the following 
options:
äTo...

Voice Mail––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
38PC Attendant Console
Vo i c e  M a i l
The PC Attendant Console is compatible with the Toshiba Stratagy or VP Voice Processing 
systems. Voice Mail can be used as a Night Transfer location or to answer your calls when you 
are busy or not available.
äTo call or transfer a call to a voice mailbox
1. When you are on a call, select 
the Voice Mail button
...or
press the Transfer VM button 
in the...