Toshiba Stratagy Flash Ivp8 User Guide
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Introduction Related Documents/Media Stratagy User Guide 06/02vii Action/Response Table Related Documents/Media NoteSome documents listed here may appear in different versions on the CD-ROM, FYI, or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page. Important!Read this User Guide first, then use it with the Quick Reference Guide. Stratagy Quick Reference Guide Stratagy Voice Processing General Description Stratagy Voice Processing Installation and Maintenance Manual Stratagy System Administrator Guide Stratagy Library CD-ROM For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current Stratagy documentation and enables you to view, print, and download current publications.Tilde (~) Means “through.” Example: 350~640 Hz frequency range. ➤Denotes the step in a one-step procedure. ➤Denotes a procedure. See Figure 10Grey words within the printed text denote cross-references. In the electronic version of this document (Library CD-ROM or FYI Internet download), cross-references appear in blue hypertext. Actions you perform appear in this column. They can consist of either a single step or a series of numbered steps.The immediate response to the action performed appears in this column. Additional notes and comments are also included. ConventionsDescription
Introduction Related Documents/Media viiiStratagy User Guide 06/02 Stratagy eBrochure and Advisor CD-ROM Packaged with every Stratagy shipped is a CD-ROM containing Stratagy eBrochure, and an end-user tutorial, Stratagy Advisor. eBrochure The eBrochure provides a description of each of the Stratagy products along with audio supplemented mini-demonstrations illustrating the capabilities of Stratagy voice processing. Also included on the CD-ROM is an electronic copy of this Stratagy General Description . Advisor The Stratagy Advisor is an end-user tutorial that can be used as a learning tool for the new user or as a refresher course for existing Stratagy users. The Stratagy Advisor program covers general topics—such as play messages, send messages, etc.—that are applicable to all models of Stratagy systems. All presentations interact with the viewer in order to provide a better understanding of how Stratagy works.
Stratagy User Guide 06/021 The Grand Tour1 This chapter provides an overview of the system and covers the following general topics: Features to personalize your mailbox Message queues Message types Greetings Special delivery options Future delivery Message destination selections User options User prompts User tutorial (New User)
The Grand Tour Overview 2Stratagy User Guide 06/02 Overview Stratagy manages multiple voice processing functions simultaneously 24-hours-a-day, 7-days-a-week. Your mailbox, referred to as a User ID in Stratagy, is always available for callers to leave private voice messages. In addition, you can update your greeting at your convenience or send and receive messages from any tone-dialing telephone. Callers control their own progress through the system. They no longer have to wait for a person to answer the telephone. If your extension is busy or you do not answer, callers can transfer to an operator, call another extension, or record a private, detailed message. A representative in your company has been assigned as the System Administrator for the system. The System Administrator is responsible for configuring the system and your mailbox to suit your company’s needs. The configuration affects how and which features you can access. Whenever possible, this guide provides information concerning feature exceptions and which features may be configured to work differently. You can access your mailbox from any tone-dialing telephone using your security code. After you access Stratagy, you hear the number of messages you have in your message queue(s), followed by a prompt from the Main Menu options (see Figure 1). You can then: Listen to your messages Send or forward messages Reply to messages Manage your mailbox (e.g., change your greetings, create distribution lists, etc.)
The Grand Tour Overview Stratagy User Guide 06/023 Figure 1 Stratagy Main Menu Play the next message Save the current message Delete the current message Forward the current message Reply to the current message Special Functions Replay the current message Play the Previous message Return to Main Menu (number of messages to be deleted plays) Message Date and Time Future Delivery Review (Play, Save, Delete) Continuous Delete New/Saved message queue (toggle) Continuous Play Return to previous menu Set the Hour (1~12) AM PM Set the Minutes (0~59) Set the Day (1~31) Set the Month (1~12) Set the Year (last two digits) Return to previous menu (message delivery time plays)Enter notification template number Enable/Disable notification template (toggle) Change notification digits Save changes Return to previous menu Enter one of the following: User ID plus Directory plus name Personal List (1~7) System List (1~7) Multiple Destinations Record Record a message, comment or reply (Press when finished.) Send and Return to Main Menu Review recording Re-record Append recording Select Additional Destinations User ID plus Directory Personal List (1~7) System List (1~7) Press when finished Special Delivery Options Set Urgent status (On/Off) Set Private status (On/Off) Set Return Receipt request (On/Off ) Return to previous menu Set Future Delivery † Cancel message and select new destination Cancel and Return to Main MenuChange your Greeting Change your User Options Manage your Lists Select ~ for a Personal List Review your current list Add a User ID to the list Delete a User ID from the list Record a list Comment Return to a previous menu Return to a previous menu Manage Guest User IDs † Create a Guest User ID Delete a Guest User ID Review your Guest User IDs Return to a previous menu Return to a Main Menu Select ~ for a Personal Greeting or for the System Greeting Review selected greeting Record (new) greeting Review greeting Re-record Append to recording Cancel recording Save recording Return to a previous menu Review current greeting Return to a previous menu †Not supported by all Stratagy systems Not available for System greeting Change your Do Not Disturb (On/Off) Change your Call Screening (On/Off) Change your Security Code Select your Busy Greeting (toggle) Record your Busy Greeting Record your Name Change message Notification Review your Option Settings Return to previous menu 6231 MAIN MENU SEND MESSAGESPLAY MESSAGESMANAGE MAILBOX HANG UPExit User Mode
The Grand Tour Features to Personalize Your Mailbox 4Stratagy User Guide 06/02 Features to Personalize Your Mailbox The Stratagy Voice Processing System offers a variety of features to personalize your User ID Mailbox. The following are a few of those features: User ID Mailbox Security Code – Your User ID mailbox has a security code. The code must be entered by you in order to “log into” your User ID mailbox, giving you access to your messages, settings, greetings, etc. (see “Change Your Security Code” on page 18). Name Recording – Your name is announced whenever you log onto your mailbox, the directory is accessed, the system greeting is selected, or when a message is sent by another Stratagy user. When you first enter your mailbox, you need to record your name (see “Record Your Name” on page 16). Personal Greetings – You can record up to seven personal greetings that are played when you are unavailable (see “Change Your Greeting” on page 46). Guest Users – You can create Guest User IDs that can be used by clients, friends, etc. Users frequently use this feature to create guest IDs for clients, so that they may easily exchange confidential information (see “Manage Guest User IDs” on page 62). NoteThe Guest User feature is not supported by all Stratagy systems. Check with your System Administrator to find out if your system is configured for this feature. Message Queues Your messages reside in one of two queues—new or saved. Messages play in FIFO (First In, First Out) or LIFO (Last In, First Out) order. Ask your System Administrator to find out how your mailbox is configured. New Message Queue Messages in the New Message Queue are New or Pending messages. New messages consist of messages that are unheard or partially heard (less than five seconds). They remain in the queue, the Message Waiting LED remains on, and a Return Receipt is not sent, if applicable, until the message is completely heard.
The Grand Tour Message Queues Stratagy User Guide 06/025 Messages that you have partially heard (five seconds or longer) are called Pending messages. They remain in the New Message Queue, the Message Waiting LED is turned off, and a Return Receipt is sent, if applicable. NoteThe Pending messages feature is available on a mailbox-to-mailbox basis. Check with your System Administrator to find out if your mailbox is configured for this feature. When you press from the Main Menu to play messages, Stratagy automatically accesses the New Message Queue. A new message begins to play based on the type (urgent messages play first) and order received (FIFO/LIFO). If no new messages exist, Stratagy automatically accesses the Saved Message Queue. If you are in the Saved Message Queue, you can toggle back to the New Message Queue by pressing . After you play the last message in the queue, Stratagy prompts, “End of messages.” You can choose to return to the top of the queue, go to the top of the other queue, etc. Saved Message Queue Saved messages are messages that you saved or that were automatically saved by Stratagy at the end of the message. Access the Saved Message Queue from the Main Menu by pressing or from the New Message Queue by pressing . Stratagy automatically accesses the Saved Message Queue when no new messages exist. Saved messages play based on order received (FIFO/LIFO). After you play the last message in the queue, Stratagy prompts, “End of messages.” You can choose to return to the top of the queue, go to the top of the other queue, etc. NoteAsk your System Administrator to find out if your mailbox is configured with one or two (New and Saved) message queue(s).
The Grand Tour Message Types 6Stratagy User Guide 06/02 Message Types New and Saved Messages can consist of the following special types of messages— forwarded and message reply. Forwarded Message Any message sent to you can be forwarded to a single destination or a personal or system distribution list. When forwarding a message, recording a message (comment) is optional. Reply Message Messages to which you want to send an immediate answer can be sent as a reply message. When replying to a message, Stratagy does not prompt you to select the destination since it “remembers” the source. The Reply feature only works if the original message is sent from a Stratagy user. When listening to a reply message, a prompt notifies the user of the name/User ID of the person who sent the reply.
The Grand Tour Greetings Stratagy User Guide 06/027 Greetings You can select either a personal or system greeting to play to callers when you do not answer or when your telephone is busy. Depending on how your system is configured, callers may hear a separate busy greeting—the system or the custom busy greeting. See “Change Your User Options” on page 51 for details. Personal Personal greetings are greetings that you record for callers. Stratagy stores all recorded greetings under the personal greeting number (1~7) for your mailbox. Using the greeting number, you can select the greeting which plays. The System Administrator can also schedule your greetings to automatically play at different times. If you choose, you can override the automatic schedule using the “Change Your Greeting Selection” on page 49. System The system greeting is a standard prerecorded greeting with all Stratagy systems. It cannot be recorded over or deleted. The greeting states, “Please leave a message for (name).” Stratagy adds your name from the name recording that you have made (see “Record Your Name” on page 16). Busy If your User ID mailbox is configured for a personal busy greeting, you can record a custom busy greeting that plays when your extension is busy. If a custom greeting is not recorded, the default system busy greeting plays. See “Create or Record Over Your Busy Greeting” on page 55 for details. The custom busy greeting can also be turned on/off using the Select Your Busy Greeting option on the Change Your User Options Menu (see “Select Your Busy Greeting” on page 56). NoteThe System Administrator must configure your User ID mailbox for the custom busy greeting option to be available.
The Grand Tour Special Delivery Options 8Stratagy User Guide 06/02 Special Delivery Options In addition to recording and sending a new message, you can mark the message urgent, private, or request a return receipt. Urgent Messages can be marked urgent by the sender and always play first in the New Message Queue. After the message plays, the urgent status is removed. Private Messages can be marked private by the sender. The same options, such as saving and deleting, apply to the private messages; however, a private message cannot be forwarded. Once a message is sent, the private status cannot be removed. Return Receipt You can mark a message Return Receipt if you want verification of its receipt. When a user plays (completely or partially) a message marked for Return Receipt, a notification is sent back to the sender. Stratagy notifies the sender when and by whom the message was received and plays the original message. Future Delivery Stratagy can be configured so that your message is delivered at a future time and date specified by you. After marking the message for future delivery, you can review (play, save, delete) the message at any time before it is sent. NoteFuture Delivery is not supported by all Stratagy systems. Check with your System Administrator to find out if your system is configured for this feature.