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							Custom Call Routing 
8.2.2 HOW DO CALLS GET TO CCR? 
Calls can reach CCR either directly from the Run Dialogue screen when the screen is programmed 
with one of the CCR starting points as a task, or calls can be transferred (or forwarded) to specific 
mailboxes programmed with one of the CCR mailbox types (e.g., mailbox type 301). 
8.2.3 WHEN SHOULD CCR BE ACTIVE? 
The next decision to make is when should a CCR mailbox be active. Do you want your calls answered 
by CCR all the time, or just on certain days of the week or time of day? How do you want your calls 
answered if the CCR mailbox is not active? Do you want one CCR menu played on one day and 
another CCR menu played on another day? The Open and Other Times Goto fields of the CCR Mail- 
box screen are used to program when each CCR mailbox is active and what to do when it is not ac- 
tive. The Other Times Goto field is programmed with the same 3 basic destinations as in Section 8.2.1 
- Where to route callers? 
8.2.4 SPECIAL CONSIDERATIONS 
SUBSCRIBERS AND FORWARDED CALLS 
When CCR is in use, all calls to the system are answered by CCR. The main CCR menu is played and 
the call is routed based on the digits dialed into the VX2. This is fine if all you want the system to do 
is answer your outside line calls. 
What about your voice mail subscribers and calls forwarded from 
the telephone system to an extension’s mailbox? 
A means must be provided for these calls to reach 
the voice mail functions of the system. This is why it was suggested that the a and 
q digits not be 
used as choices on the main CCR menu. In order to be consistent with the operation of the Auto At- 
tendant function of the system, it is suggested that the a digit be used to route callers to the non- 
subscriber voice mail function and the 
q digit be used to route callers to the subscriber voice mail 
function. This is accomplished by creating a type 12 mailbox and assigning this mailbox number as the 
destination for 
q . Create a type 11 mailbox and assign this mailbox number as the destination for q , 
It is only a suggestion that these digits be used for this function. If your telephone system cannot send 
these digits to the VX2, you may use any digits that the telephone system can send. 
SOLUTIONS TO INTEGRATION PROBLEMS 
Suppose you wished to use the system as an Automated Attendant and retain the voice mail function, 
but your telephone system cannot send a a before dialing the mailbox number. However, your tele- 
phone system can be programmed to send a digit other than 
q . Select the digit to be used route a 
call to the voice mail function, for example, use 9. Answer calls using CCR instead of auto attendant. 
On the main CCR Mailbox 
Q Program the digit 9 to route calls to the voice mail function using a mailbox created with mailbox 
type 12 (non-subscriber voice mail) as the destination. 
IJ Program the digit that is the same as the leading digit in the telephone system extension number 
with a mailbox number created with mailbox type 14. For example, if your telephone system ex- 
tension numbers begin with a 5, program the digit 5 on the CCR Mailbox screen to a mailbox 
destination which is a type 14 mailbox. 
Q Program the remaining digits on the CCR Mailbox screen as needed. For example, program 0 to 
route calls to the telephone system attendant. 
NOTE: Remember to record your greeting for the CCR menu to indicate the automated 
attendant function. 
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OPERATOR 
The a digit on each,CCR Mailbox screen should be programmed to route the caller to an extension 
in the telephone system. This extension would normally be the system attendant, or someone who can 
help a caller. 
CALLER DIALING ERRORS 
CCR also allows you to define where a caller should be routed if they make too many mistakes dial- 
ing, or if they do not dial anything at all. The CCR Mailbox screen is used to define how many dial- 
ing errors is too many (usually 2 or 3) and what to do with the call next. If the caller does not dial 
anything, they are either using a rotary telephone, using 
a telephone which does not send DTMF after 
a connection is made, or are confused about what to dial. These calls should be routed immediately 
to someone who can help. 
MULTIPLE STARING POINTS 
The first 14 CCR Mailboxes can be used to start a CCR plan and should be reserved as starting 
points. Why have different starting points for CCR? So that a company can provide different menus 
(and choices) to callers based on circumstances outside the VX2. Suppose several departments in a 
company wish to use CCR to greet their callers with a department greeting and menu rather than a 
company greeting. Using multiple starting points for CCR, this can be accomplished. One extension in 
each of the departments can be forwarded to a mailbox which is programmed for a mailbox type be- 
tween 301 and 3 14 (see Section 8.3.1 - Mailbox Types for more details). Each department can de- 
sign their own CCR plan without interfering with other departments. 
NOTE: If you design a CCR plan which is going to use more than one menu, remember 
CCR Mailboxes 1 to 14 are starting points and should not be used as destinations from 
another CCR menu. Use CCR mailbox 15 and above to be the second, third, etc. menu. 
This is so the starting points are available should you wish to use them in the future, and so 
a call is not accidently routed to the starting point for a different CCR plan. 
8.25 SUGGESTIONS 
The following suggestions may help in the design of your routing plan: 
@ Keep the number of menus to a minimum. If a caller has to press too many digits to reach a 
destination, they may hang up in frustration. 
8 Give clear but short instructions in a menu greeting. 
B Give the caller a way to exit CCR and reach an operator. 
o Make certain a caller can reach someone if they cannot dial DTMF digits. 
The configuration sheet at the end of this chapter can be used to help plan your CCR plan. Make as 
many copies of this sheet as needed to design the plan. 
8.3 CREATE THE REQUIRED MAILBOXES 
After you have designed the CCR plan, create any additional mailboxes you require. For example, to 
use bulletin board mailboxes, these mailboxes must be created using mailbox types 201, 202, or 203. 
Mailboxes are created using the Mailbox Set-up screen. Create mailboxes to use as destinations for @ 
and a. You may wish to use mailbox numbers outside the range of your subscriber mailboxes for 
these-special purpose mailboxes. See Section 3 - Mailboxes for detailed information on creating mail- 
boxes. 
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8.3.1 MAILBOX TYPES 
The Mailbox Type defines the function of a mailbox. A number of mailbox types have been added to 
the system since software release 1.3.3. The following is a complete list of box types in the system: 
Type 1 
Type 2 
Type 3 
Type 4 
Type 5 
Type 10 
Type 11 
Type 12 
Type 13 
Type 14 
Type 15 
Type 200 
Type 201 
Type 202 
Type 300 is a regular subscriber mailbox. 
is a subscriber mailbox, however, after the mailbox greeting is played, there are no 
system prompts, just the tone to begin recording. 
is a subscriber mailbox with prompts, however, the system greeting is played before the 
mailbox greeting. This is used for DID calls to notify the caller of company reached in 
addition to the subscriber’s greeting. 
is a subscriber mailbox, however, the system greeting is played before the mailbox 
greeting, there are no system prompts, just the tone to begin recording. This is used for 
DID calls to notify the caller of company reached in addition to the subscriber’s 
greeting. 
is a subscriber mailbox, however, after the mailbox greeting is played, the caller is given 
a choice of dialing 1 to leave a message, or 0 to reach the operator. If nothing is 
dialed, the caller is transferred to the operator. 
is a system administrator mailbox. 
calls to mailboxes with this type are routed to the voice mail entry point for subscribers. 
This type is used with Custom Call Routing. 
calls to mailboxes with this type are routed to the voice mail entry point for 
non-subscribers. This type is used with Custom Call Routing. 
routes calls to the entry point for auto attendant spell by name, however, there is no 
system introduction. 
this is a special type used when Custom Call Routing is to be used as an auto attendant. 
The DTMF digit used in CCR to reach a mailbox with this type is taken as the leading 
digit in the extension number. The system waits for the remaining digits to be dialed 
(based on the number of digits in an extension number from the PBX Parameters 
screen) then transfers the call to that extension. 
this is a special type to be used when CCR is to route callers to a specific mailbox. The 
DTMF digit used in CCR to reach a mailbox with this type is taken as the leading digit 
in the mailbox number. The system waits for the remaining digits to be dialed (based 
on the number of digits in a mailbox number from the PBX Parameters screen) then 
routes the call to that mailbox. 
this is a listen only mailbox (bulletin board mailbox). Calls to mailboxes with this type 
hear the mailbox greetings, and are then disconnected. The mailbox greetings are 
played in order (greeting 1, greeting 2, etc.) 
this is a listen and reply mailbox (bulletin board mailbox). Calls to mailboxes with this 
type hear the mailbox greeting, and are then prompted to leave a message. 
this is a listen and transfer mailbox (bulletin board mailbox). Calls to mailboxes with 
this type hear the mailbox greeting, and are then transferred to the extension 
programmed as attendant for the mailbox. 
calls to mailboxes with this type are routed to the CCR beginning with CCR Mailbox 1 
Message 1. This is equivalent to “T CCRBl 0001” on the Run Dialogue screen. 
NOTE: Mailbox types 300 and 301 are identical. Type 300 is retained to maintain back- 
ward compatibility with previous software releases. 
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Type 301 
Type 302 
Type 303 
Type 304 
Type 305 
Type 306 
Type 307 
Type 308 
Type 309 
Type 310 
Type 311 
Type 312 
Type 313 
Type 314 
Type 400 
Type 401 
Type 402 
Type 403 
Type 404 
Type 405 calls to mailboxes with this type are routed to the CCR beginning with CCR Mailbox 1 
Message 1. This is equivalent to “T 
CCRBX 0001” on the Run Dialogue screen. 
calls fo mailboxes with this type are routed to the CCR beginning with CCR Mailbox 2 
Message 1. This is equivalent to “T CCRBX 0002” on the 
Run Dialogue screen. 
calls to mailboxes with this type are routed to the CCR beginning with CCR Mailbox 3 
Message 1. This is equivalent to “T 
CCRBX 0003” on the Run Dialogue screen. 
calls to mailboxes with this type are routed to the CCR beginning with CCR Mailbox 4 
Message 1. This is equivalent to “T 
CCRBX 0004” on the Run Dialogue screen. 
calls to mailboxes with this type are routed to the CCR beginning with CCR Mailbox 5 
Message 1. This is equivalent to “T CCRBX 
0005” on the Run Dialogue screen. 
calls to mailboxes with this type are routed to the CCR beginning with CCR Mailbox 6 
Message 1. This is equivalent to “T 
CCRBX 0006” on the Run Dialogue screen. 
calls to mailboxes with this type are routed to the CCR beginning with CCR Mailbox 7 
Message 1. This is equivalent to “T CCRBX 
0007” on the Run Dialogue screen. 
calls to mailboxes with this type are routed to the CCR beginning with CCR Mailbox 8 
Message 1. This is equivalent to “T 
CCRBX 0008” on the Run Dialogue screen. 
calls to mailboxes with this type are routed to the CCR beginning with CCR Mailbox 9 
Message 1. This is equivalent to “T 
CCRBX 0009” on the Run Dialogue screen. 
calls to mailboxes with this type are routed to the CCR beginning with CCR Mailbox 10 
Message 1. This is equivalent to “T 
CCRBX 0010” on the Run Dialogue screen. 
calls to mailboxes with this type are routed to the CCR beginning with CCR Mailbox 11 
Message 1. This is equivalent to “T .CCRBX 0011” on the 
Run Dialogue screen. 
calls to mailboxes with this type are routed to the CCR beginning with CCR Mailbox 12 
Message 1. This is equivalent to “T CCRBX 0012” on the 
Run Dialogue screen. 
calls to mailboxes with this type are routed to the CCR beginning with CCR Mailbox 13 
Message 1. This is equivalent to “T CCRBX 0013” on the 
Run Dialogue screen. 
calls to mailboxes with this type are routed to the CCR beginning with CCR Mailbox 14 
Message 1. This is equivalent to “T 
CCRBX 0014” on the Run Dialogue screen. 
calls to mailboxes with this type are routed to the starting point for Auto Attendant 
without spell by name. This is equivalent to 
“T AUTO1 0001” on the 
Run Dialogue 
screen. 
calls to mailboxes with this type are routed to the starting point for Auto Attendant with 
spell by name. This is equivalent to “T AUTOS 0001” on the 
Run Dialogue screen. 
calls to mailboxes with this type are routed to the starting point for non-subscriber voice 
mail. However, it prompts the caller to spell the subscribers name instead of asking for 
the mailbox number. This is equivalent to “T AUTOM 0001” on the 
Run Dialogue 
screen. 
calls to mailboxes with this type are routed to the starting point for Auto Attendant. 
However, the mailbox personal greeting is played instead of the system greeting. 
calls to mailboxes with this type are routed to the starting point for Auto Attendant with 
spell by name. However, the mailbox personal greeting is played instead of the system 
greeting. 
calls to mailboxes with this type are routed to the starting point for non-subscriber voice 
mail using spell by name. However, the mailbox personal greeting is played instead of 
the system greeting. 
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8.4 CCR MAILBOX SCREEN 
Once the CCR plan has been designed, the CCR Mailbox screen is used to enter the plan into system 
programming. Each CCR Mailbox can have 7 messages associated with it. 
Each message is a CCR 
menu. When a call is routed to a CCR mailbox from either the Run Dialogue screen, or from a mail- 
box with a CCR mailbox type (300-314), it is routed to the 
first message/menu of a CCR Mailbox. 
Each CCR Mailbox screen is divided into the following main areas: 
CMP This field is used to program the 3-character company code this Mailbox 
is for. At present, program 
EXC in the CMP field. 
CCR and MSG# 
OPEN 
OTHER TIMES GOT0 In the upper left comer is a box to enter the CCR mailbox number and 
message number. Each record can have seven messages (menus) asso- 
ciated with it. 
This field is used to program when the CCR menu (mailbox and message 
number) is active. This field can be programmed for any day(s) of the 
week and any time. The day of the week is programmed as a single digit 
where Sunday is 1, Monday is 2, Tuesday is 3, etc. The From and To 
time is programmed in 24-hour clock format (i.e., military time), e.g., 2 
p.m. is 14:O0. If the Open field is left blank, the menu is active at all 
times. If the menu is to be active 24 hours a day but only on certain days, 
program the From and To time as 0O:OO to 23:59. 
Program where you wish calls to be routed when the CCR menu is not 
active. The same destination choices are available for Other Times Goto as 
for the Get Input area. See the Get Input description for valid entries. 
NOTE: If there is an entry in the OPEN field, you must program a destina- 
tion for OTHER TIMES GOTO. Otherwise, the system will disconnect the 
call when the CCR mailbox is not active. 
[CCR MAILBOX SCREEN] 
CMP 1-l CCR[ 
-1 MSG#LI OPEN [ 
-1 [-:m - iTI; FROM/TO 
OTHER TIMES COT0 [-] [ 
MSG MUST BE HEARD (Y/N) 
tN1 
GET INPUT 
[II L-1 [ 
-3 I-1 [21 L-1 I -1 L-1 [31 L-1 1 -1 I-l 
[41 L-1 [- 
IL-1 [Sl[-I[ -1 i-1 [Sl i-1 [ -I[-1 
[71[-I[ -1 L-1 [31 l-1 1 -1 L-1 [Sl[-1 [ 
-1 I-1 
I*1 L-1 [- 1 L-1 co1 1-I [ 
-1 L-1 [#I E-1 [ -11-I 
[C] GOT0 NEXT CCR BOX [D] DIAL EXT. SCREENED 
[Y] GOT0 MAILBOX [E] DIAL EXT. NOT SCREENED 
ERRORS 
MAX WRONG KEY ERRORS. . . [-] MAX TIME OUT ERRORS......[-] 
MAX ERRORS [-] [ 
-1 [-I MAX TIME OUT [-] [ 
-I[-1 
: [F~]~LEAR [FSISAVE [FB]DEL [F7]scRo~L [FI]FIND [FS]PREv [FIo]NEXT [ESC]QUIT = 
Figure 8-l CCR Mailbox Programming Screen 
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[CCR MAILBOX SCREEN] 
CMP 1-l CCR[ -1 Kx# t-II 
MSG KUST BE HEARD (Y/N) [N] OPEN [ 
-1 L:- - : ] FROM/TO 
OTHER TIMES GOT0 [-I[ -1 L-1 
GET INPUT 
[II [-I I -1 [-I 121 i-1 I- II-I [31[-I[ -1 L-1 
t41[-1[- 1 I-1 [511-l I- I L-1 [el L-1 I -1 L-1 
[71[-I[ -1 L-1 [81 i-1 [ -1 i-1 IQ1 L-1 1 -1 L-1 
[*I L-1 [ -1 L-1 LOI L-1 [ -1 i-1 [#I [-I[ -1 I-1 
[C] GOT0 NEXT CCR BOX [D] DIAL EXT. SCREENED 
[Y] GOT0 MAILBOX [E] DIAL EXT. NOT SCREENED 
ERRORS 
MAX WRONG KEY ERRORS...[-] MAX TIME OUT ERRORS......[-] 
MAX ERRORS I-][ 
-1 t-1 MAX TIME OUT [-I[ -1 t-1 
= [FB]cLEAR [FB]SAVE [FE]DEL [F~]SCROLL [FB]FIND [Fg]PREv [FIOINEXT [ESC]QUIT : 
Figure 8-2 CCR Mailbox Programming Screen 
MSG MUST BE HEARD Enter a Y in this field if you wish the entire menu/greeting to be played 
before the system listens for DTMF input. Enter an N if the caller can 
interrupt the menu/greeting and begin dialing at any time. 
GET INPUT This area is where the routing choices are programmed for each dialed 
digit. If a caller presses a digit for which there is no entry programmed, 
the system plays the message, “You have pressed an incorrect key,” and 
repeats the menu/greeting. This area consists of three fields. Valid entries 
in the first field are C - another CCR menu, 
M - a mailbox, or E - a 
number in the telephone system. 
E is an unscreened, unsupervised trans- 
fer. The second field is the destination extension number/mailbox number. 
The third field is 
only used if the destination is another CCR menu. Enter 
the message number of the destination CCR mailbox in the third field. 
Examples: 
[Cl [OOOOOOll [3] routes the call to CCR Mailbox 1 message/menu 3. 
[Ml [0003004] [-I routes the call to mailbox 3004. 
[El [0003025] [-I routes the call to 3025 in the telephone system. 
NOTE: CCR can route calls to any valid number in the telephone system 
not just an extension number. If the telephone system is so equipped, calls 
can be routed to hunt groups, ACD groups, etc. Enter the digits CCR is to 
dial in the second field. 
NOTE: The 4th destination, D is not used at this time and performs the 
same transfer as E. 
MAX WRONG KEY 
Enter the number of times a caller can press an incorrect key before being 
routed in the MUX wrong key errors field. 
MAX ERRORS Enter the destination to route a caller who causes a MUX wrong key error. 
The same destination choices are available as for the Get Input area. See 
the Get Input description for valid entries. 
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MAX TIME OUT ERRORS 
Enter the number of times a caller can cause a time out (by not pressing a 
key within 5 seconds of the end of the menu greeting) before being routed 
, 
to the 
Max time out destination. 
MAX TIME OUT Enter the destination to route a caller who causes a Max time out error. 
The same destination choices are available as for the Get Input area. See 
the Get Input description for valid entries. 
NOTE: If there is no destination programmed for MAX ERRORS or MAX TIME OUT, the 
caller is transferred to the telephone system number programmed as operator on the Com- 
pany Parameters screen. 
8.4.1 ADDING A CCR MAILBOX 
From the Main Menu press the Fl key, then press 4. The CCR Mailbox screen appears. See Figure 
8-2. If there is an existing CCR Mailbox, it is displayed. Press F3, and then Y to clear the screen. If 
there are no existing records, the screen is blank. 
1. 
2. 
3. 
4. 
5. 
6. 
7. 
8. 
9. 
10. 
11. Enter EXC for the company. The cursor moves to 
CCR. 
Enter the number of the CCR Mailbox to be programmed, and press the RETURN key. The cursor 
moves to Msg #. 
Enter the number of the message (menu/greeting) to be programmed (always start with message 1). 
The system should display the message, “Information not found, press 4 to continue.” 
Press 
the RETURN key. 
Enter the days this CCR Mailbox/message # is to be active (enter 1 for Sunday, 2 for Monday, etc.). If 
the record is to be active at all times, leave the field blank. 
Enter the start and stop times this CCR Mailbox/message # is to be active in 24-hour clock format (e.g. 
enter 2 p.m. as 14:OO). 
Enter the destination to route calls when this record is NOT active. 
Use the 
RETURN key to move the cursor to Msg Must Be Heard. 
Enter a Y if the caller must listen to the entire greeting/menu before dialing. Enter an N if the caller can 
interrupt the greeting/menu and begin dialing. 
The cursor moves to Get Znput. 
Enter the letter code (C, M, or E) for this dialed digit. The cursor moves to the next field. 
Enter the number of the mailbox, extension, or CCR mailbox (depending upon the letter code used), 
then press the 
RETURN key. The cursor move to the next field. 
12. If a CCR mailbox was entered in the previous step, enter the message number to route the call to. 
Otherwise, press 
the RETURN key. 
13. Program the remaining dialed digits. 
14. When 
all desired fields are complete, press the F5 key to save the information. The system prompts 
for confirmation. Press Y to save, or N to return to the screen and change something. 
15. To start a new record, press the F3 key, and answer Y. 
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8.4.2 MODIFYING A CUSTOM CALL RECORD 
From the Main Menu press the Fl key, then press 4. The CCR Mailbox screen appears. See Figure 
8-2. If there is an existing CCR Mailbox, it is displayed. The cursor should be in the Cmp field. If 
this is not the record to be modified, press F3, and then Y 
to clear the screen. 
NOTE: The F9 and FIO keys can be used to scroll back and forth through the records 
instead of entering the company, CCR mailbox, etc. to find a record. 
1. Enter EXC for the company. The cursor moves to CCR. 
2. Enter the number of the CCR Mailbox to be modified, and press 
the RETURN key. The cursor moves 
to Msg #. 
3. Enter the number of the message (menu/greeting) to be modified. The system should display the 
message, “Information found, display it?” 
4. Press the RETURN key. 
5. Use the RETURN key to move the cursor to the field to be modified, and enter your changes. 
6. When 
all desired fields are changed, press the F5 key to save the information. The system prompts for 
confirmation. Press Y to save, or N to return to the screen and change something. 
7. To clear the screen, press the F3 key, and answer Y. 
8.4.3 DELETE A CUSTOM CALL RECORD 
From the Main Menu press the Fl key, then press 4. The CCR Mailbox screen appears. See Figure 
8-2. If there is an existing CCR Mailbox, it is displayed. The cursor should be in the Cmp field. 
If 
this is not the record to be deleted, press F3, and then Y to clear the screen. 
NOTE: The F9 and FlO keys can be used to scroll back and forth through the records 
instead of entering the company, CCR mailbox, etc. to find a record. 
1. Enter EXC for the company. The cursor moves to CCR. 
2. Enter the number of the CCR Mailbox to be deleted, and press the 
RETURN key. The cursor moves 
to Msg #. 
3. Enter the number of the message (menu/greeting) to be deleted. The system should display the mes- 
sage, “Information found, display it?” 
4. Press the RETURN key. 
5. Press the F6 key to delete, and then press Y to confirm. 
NOTE: The recorded greeting associated with a CCR Mailbox/message number is NOT 
deleted when the record is deleted. The recording must be deleted using the System Admin- 
istrator’s mailbox. 
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8.5 RECORDING A MENU/GREETING 
The greeting for each menu is recorded using both the system administrator’s mailbox and the CCR 
Mailbox screen. To record a greeting: 
NOTE: The system must be on line before recording the greetings for the CCR menus. 
If you have been programming the system off line, perform the first 3 steps. If the system is already 
on line begin with step 4. 
1. From 
the Main Menu press the F3 key, then press 1. The Run Dialogue screen appears. 
2. Press the FS key, and then press Y to confii. 
3. Press the RETURN key to put the system on line. 
4. Press the F8 key. The On Line Programming menu appears. 
5. Press the I key. The CCR Mailbox screen appears. 
6. Select the CCR menu (CCR Mailbox and message number) to be recorded. The F9 and FlO keys can 
be used to scroll through the CCR Mailboxes. 
Or, you can press F3, and then Y to clear the screen. Enter EXC for the company, enter the CCR 
Mailbox number, press the RETURN key, and enter the number of the message (menu/greeting) to 
be recorded. The system should display the message, “Information found, display it?” Press the Y key. 
7. Call the system from a nearby touch tone telephone. 
8. When the system answers, press H. 
9. Enter the system administrator’s mailbox number and access code. 
10. Press 
a for greetings and 
q for record. The system is ready to record the greeting for the CCR 
Mailbox and message number displayed on the monitor. 
11. Record the greeting, then press a. 
To record the next greeting, change the CCR menu (Mailbox number and message number) being 
displayed on the monitor, and record the next greeting. It is not necessary to exit the system and en- 
ter the system administrator’s mailbox for each greeting. Just change the record being displayed on 
the monitor and follow the voice prompts to record a greeting. 
8.6 PROGRAM THE SYSTEM TO USE CCR 
After the CCR plan has been programmed into the system and all the greetings have been recorded, it 
is time to route your calls to CCR and test the design. Calls can reach CCR either directly from the 
Run Dialogue screen when the screen is programmed with one of the CCR starting points as a task, or 
calls can be transferred (or forwarded) to specific mailboxes programmed with one of the CCR 
mail- 
box types (e.g., 
mailbox type 301). 
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8.6.1 RUN DIALOGUE SCREEN 
To program the Run Dialogue with the starting point of your CCR plan: 
1. Take the system off line (press F4, F7, and then 
ESCAPE). The system prompts “START SHUT- 
DOWN PROCESS (Y/N)?” 
2. Press the Y key. The system displays 
the Run Dialogue screen. 
3. Using the 
RETURN key to move the cursor, enter the desired starting point for CCR. The Fl key may 
be used to clear a field. 
Enter 
T CCRBX 0001 to route calls to CCR Mailbox 1 message 1. 
Enter 
T CCRBX 0002 to route calls to CCR Mailbox 2 message 1. 
Enter 
T CCRBX 0003 to route calls to CCR Mailbox 3 message 1, etc. 
NOTE: T CCRBl 0001 may also be used to route calls to CCR Mailbox 1 message 1 to 
maintain backward compatibility with older software releases. 
4. Enter the new starting point for each of the system ports that are to route calls to CCR. 
5. When all the ports have been programmed, save the information by pressing F5 and then Y. If you 
wish to place the system on line, press 
the RETURN key. Otherwise, press the ESCAPE key. 
8.6.2 SPECIFIC MAILBOXES 
If you are using mailboxes to route calls to CCR (e.g., departmental CCR), create the necessary mail- 
boxes using the 
Mailbox Set-up screen. The mailbox type is used to define the CCR starting point. 
Mailbox type 301 routes calls to CCR Mailbox 1 message 1. Type 302 routes calls to CCR Mailbox 2 
message 1. Type 303 routes calls to CCR Mailbox 3 message 1, etc. 
When using mailboxes to start CCR, the 
Run Dialogue screen is normally programmed for 
T TIME1 0001, or one of the auto attendant starting points. 
8.7 TEST THE ROUTING PLAN 
Call the system, listen to each of the menus you have created, and dial each of the choices on each 
menu. Make certain your call is routed to the desired destination. 
NOTE: Certain telephone systems may not allow internal calls to be transferred. If your 
system is like this, use outside line calls to test the CCR plan. 
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