Vodavi Infostar Vx2 System Administrators Manual

							Mailboxes 
[MAILBOX SCREEN] 
CMP L-1’ BOX[ -1 I 
NAME LAST FIRST.... 
STREET... 
P.O.BOX.. 
CITY..... 
STATE.... ZIP: 
TELEPHONE - - - 
ATR/CRT TYPE ...... [-].......NE W USER TUTORIAL. [-] 
OUT DIAL ALLOWED..[- ] y/n CCR INPUT ...... ..[ ] 
OUT DIAL AREA CODE[ 
-3 
DEPARTMENT ...... ..[ 
-3 ATTEND EXT 
SPELL NAME ...... ..[ -GUEST 
SECRETARY 
GUEST 2 
GUEST 3 
GUEST 4 
GUEST 5 
GUEST 6 
GUEST 7 
GUEST 8 
GUEST B BOXES- 
=[FB]Clear [Fb]Save [FG]Del [FI]Scroll [FI]Find [FQ]Prev [FlO]Next [Esc]Quit : 
Figure 3-5 Mailbox Set-up Screen 
3.3.1 MAILBOX TYPES 
The Mailbox Type defines the function of a mailbox. A number of mailbox types have been added to 
the system since software release 1.3.3. The following box types are available in the system: 
Type 1 
Type 
2 
Type 3 
Type 4 
Type 5 
Type 10 
Type 11 
Type 12 
Type 13 
Type 14 
is a regular subscriber mailbox. 
is a subscriber mailbox, however, after the mailbox greeting is played, there are no sys- 
tem prompts, just the tone to begin recording. 
is a subscriber mailbox with prompts, however, the system greeting is played before the 
mailbox greeting. This is used for DID calls to notify the caller of company reached in 
addition to the subscriber’s greeting. 
is a subscriber mailbox, however, the system greeting is played before the mailbox greet- 
ing, there are no system prompts, just the tone to begin recording. This is used for DID 
calls to notify the caller of company reached in addition to the subscriber’s greeting. 
is a subscriber mailbox, however, after the mailbox greeting is played, the caller is given a 
choice of dialing 1 to leave a message, or 0 to reach the operator. If nothing is dialed, 
the caller is transferred to the operator. 
is a system administrator mailbox. 
calls to mailboxes with this type are routed to the voice mail entry point for subscribers. 
This type is used with Custom CalI Routing. 
calls to mailboxes with this type are routed to the voice mail entry point for non-sub- 
scribers. This type is used with Custom CalI Routing. 
routes calls to the entry point for auto attendant spell by name, however, there is no sys- 
tem introduction. 
this is a special type used when Custom Call Routing is to be used as an auto attendant. 
The DTMF digit used in CCR to reach a mailbox with this type is taken as the leading 
digit in the extension number. The system waits for the remaining digits to be dialed 
(based on the number of digits in an extension number from the PBX Parameters 
screen) then transfers the call to that extension. 
INFOSTARIVXZ 3.9  
						

							Mailboxes 
Type 15 
Type 200 
Type 201 
Type 202 
Type 300 
Type 301 
Type 302 
Type 303 
Type 304 
Type 305 
Type 306 
Type 307 
Type 308 
Type 309 
Type 310 
Type 311 
Type 312 
Type 313 
Type 314 
Type 400 
Type 401 
this is a special type to be used when CCR is to route callers to a specific mailbox. The 
DTMF digit used in CCR to reach a mailbox with this type is taken as the leading digit in 
the mailbox number. The system waits for the remaining digits to be dialed (based on the 
number of digits in a mailbox number from 
the PBX Parameters screen) then routes the 
call to that mailbox. 
this is a listen only mailbox. Calls to mailboxes with this type hear the mailbox greetings, 
and are then disconnected. The mailbox greetings are played in order (greeting 1, greet- 
ing 2, etc.) 
this is a listen and reply mailbox. Calls to mailboxes with this type hear the mailbox 
greeting, and are then prompted to leave a message. 
this is a listen and transfer mailbox. Calls to mailboxes with this type hear the mailbox 
greeting, and are then transferred to the extension programmed as attendant for the mail- 
box. 
calls to mailboxes with this type are routed to the Custom Call Routing scheme beginning 
with Record 1 Message 1. 
calls to mailboxes with this type are routed to the Custom Call Routing scheme beginning 
with Record 1 Message 1. 
calls to mailboxes with this type are routed to the Custom Call Routing scheme beginning 
with Record 2 Message 1. 
calls to mailboxes with this type are routed to the Custom Call Routing scheme beginning 
with Record 3 Message 1. 
calls to mailboxes with this type are routed to the Custom Call Routing scheme beginning 
with Record 4 Message 1. 
calls to mailboxes with this type are routed to the Custom Call Routing scheme beginning 
with Record 5 Message 1. 
calls to mailboxes with this type are routed to the Custom Call Routing scheme beginning 
with Record 6 Message 1. 
calls to mailboxes with this type are routed to the Custom Call Routing scheme beginning 
with Record 7 Message 1. 
calls to mailboxes with this type are routed to the Custom Call Routing scheme beginning 
with Record 8 Message 1. 
calls to mailboxes with this type are routed to the Custom Call Routing scheme beginning 
with Record 9 Message 1. 
calls to mailboxes with this type are routed to the Custom Call Routing scheme beginning 
with Record 10 Message 1. 
calls to mailboxes with this type are routed to the Custom Call Routing scheme beginning 
with Record 11 Message 1. 
calls to mailboxes with this type are routed to the Custom Call Routing scheme beginning 
with Record 12 Message 1. 
calls to mailboxes with this type are routed to the Custom Call Routing scheme beginning 
with Record 13 Message 1. 
calls to mailboxes with this type are routed to the Custom Call Routing scheme beginning 
with Record 14 Message 1. 
calls to mailboxes with this type are routed to the starting point for Auto Attendant with- 
out spell by name. This is equivalent to “T AUTO1 0001” on the 
Run Dialogue screen, 
calls to mailboxes with this type are routed to the starting point for Auto Attendant with 
spell by name. This is equivalent to “T AUTOS 0001” on 
the Run Dialogue screen. 
3.10 
INFOSTARIVX2 
System Administrator’s Manual  
						

							Mailboxes 
Type 402 calls to mailboxes with this type are routed to the starting point for non-subscriber voice 
mail. However, it prompts the caller to spell the subscribers name instead of asking for 
the maiIbox number. This is equivalent to “T AUTOM 0001” on the 
Run Dialogue 
screen. 
Type 403 calls to mailboxes with this type are routed to the starting point for Auto Attendant. 
However, the mailbox personal greeting is played instead of the system greeting. 
Type 404 calls to mailboxes with this type are routed to the starting point for Auto Attendant with 
spell by name. However, the mailbox personal greeting is played instead of the system 
greeting. 
Type 405 calls to mailboxes with this type are routed to the starting point for non-subscriber voice 
mail using spell by name. However, the mailbox personal greeting is played instead of the 
system greeting. 
3.3.2 ADDING MAILBOXES 
Mailbox numbers can be any number in the range chosen for the system. The range is decided by the 
length of a mailbox number. The default value for mailbox numbers is 4. Using the default value, 
mailboxes can range from 0001 to 9999. 
From the 
Main Menu press the Fl key, then press 2. The Mailbox Set-up screen appears. See Figure 
3-4. The cursor should be in the 
Cmp field. 
1. Enter 
EXC for the company. The cursor moves to Box. 
2. To add a mailbox to the system, enter a unique mailbox number not currently used by any subscriber. 
It is recommended to use the same number for a mailbox as the subscriber’s telephone extension 
number. Enter the desired mailbox number using the number of digits in the length of the mailbox, 
then press the 
RETURN key. The system informs you that the mailbox does not exist, “Information 
not found.” Attempting 
to enter a mailbox number already issued results in a message “Information 
found display it (y/n) 
?” Press the RETURN key. The cursor moves to the Telephone field. 
[MAILBOX SCREEN 1 
1 CMP[vl BOX [ -1 I II 
ATR/CRT TYPE......[-].......NEW USER TUTORIAL.[ ] 
OUT DIAL ALLOWED..[-] y/n CCR INPUT........[ -1 
OUT DIAL AREA CODE[ 
--II 
-GUEST 
SECRETARY 
GUEST 2 
GUEST 3 
GUEST 4 
GUEST 5 
GUEST 6 
GUEST I 
GUEST 8 
GUEST 9 BOXES- r i 
L-J r i L-J 
DEPARTYENT........[ -1 ATTEND EXT 
SPELL NAME........[ 
[F3]Clear [FS]Save [FS]Del [F7]Scroll [Fa]Find [F9]Prev [FlO]Next 
[Esc]Quit 
Figure 3-6 Mailbox Set-up Screen 
INFOSTARWX2 
System Administrator’s Manual 
revised 7/91 3.11  
						

							Mailboxes 
3. 
The Telephone Ext. field contains the number entered as the mailbox number. The system presumes 
that mailbox numbers and telephone extension numbers are the same. If this is not so, press Fl to 
clear the field, ‘and enter the telephone extension number associated with this mailbox. Press the 
RETURN key. The cursor moves to the 
Class of Service. 
4. Enter the desired 3-digit class of service for this mailbox. COS 100 is used for standard mailboxes. 
Enter 700 for the system administrator’s mailboxes. The cursor moves to Box 
Type. 
5. Enter the desired Box Type. Use Box type 1 for subscribers’ mailboxes. 
6. Press the RETURN key. The cursor reaches 
Name Lust. 
7. Enter the last name of the mailbox owner, then press the RETURN key. This information is used for 
the 
Dial By Name feature and care should be taken to spell the names correctly. The last name of the 
mailbox may be up to 16 characters in length and must be unique. 
Dial By Name allows callers and 
subscribers to spell the name of the destination they wish to reach instead of entering a number. In 
order to make this feature easier to use, enter nicknames (e.g. Bob instead of Robert) if these names 
are commonly used by business associates. MAKE SURE TO SPELL NAMES CORRECTLY. Mis- 
spelling mailbox names destroys the effectiveness of 
the Dial By Name feature. If more than one 
person has the same name, a letter or number must be entered to uniquely identify the name. Middle 
initials or department names can be used for this purpose. For example, if there is one John Smith in 
the Sales department and another John Smith in the Service department, enter the names as SMITH, 
JOHN SERVICE and SMITH, JOHN SALES. In addition, encourage subscribers with the same name 
to record their name and department when initializing their mailboxes. For example, John Smith in 
the Sales department should record his name as “John Smith, Sales.” These steps ensure that sub- 
scribers and callers address messages correctly. 
8. Enter the first name of the mailbox owner, then press the RETURN key. 
9. Enter the address and telephone number of the mailbox owner if desired. Press the RETURN key 
after each entry. 
10. Press the RETURN key until the cursor reaches New 
User Tutorial. 
1 I. Enter a Y to play the New User Tutorial the first time the mailbox is used. Press N or the RETURN key 
if the 
New User Tutorial is not to be played. The cursor moves to Out Dial Allowed. 
12. Enter a Y if this subscriber is allowed to use the optional outdial feature. Press N or the RETURN key 
if the subscriber is not allowed to use outdial. 
13. Press the RETURN key until the cursor reaches 
Department. 
14. Enter a 4-digit department number for this mailbox. This department number is for informational 
purposes only, and has no use at the present time. The cursor moves to the 
Attend Ext field. 
15. Enter the telephone extension number serving as attendant for this mailbox, then press the RETURN 
key. 
16. Do NOT enter anything in the 
Spell Name field. The system will fill in this field after the mailbox has 
been saved if there are characters in 
the Name Last & First fields. 
17. When all fields are complete, press the F5 key to save the screen. The system prompts for confirma- 
tion. Press Y to save the information, and N to return to the screen and change something. 
18. To start a new mailbox, press the F3 key, and answer Y. 
3.12 NOTE: If the system is off-line, the auto-increment feature can be used when adding 
mailboxes. After the screen clears, press the RETURN key. Programming for the next 
Sequential mailbox will appear. 
INFOSTARIVXZ 
System Administrator’s Manual 
revised 7191  
						

							Mailboxes 
[MAILBOX SCREEN] 
cMpt-1 * BOX t- 
II 
NAME LAST 
STREET... 
P.O.BOX.. 
IV,.... FIRST.... 
LIIX..... 
STATE.... ZIP: 
TELEPHONE - - -- 
ATR/CRT TYPE......[-].......NEW USER TUTORIAL.[-] 
OUT DIAL ALLOWED..[-] y/n CCR INPUT........[-] 
OUT DIAL AREA CODE[ 
-1 
I DEPARTMENT........[ -] ATTEND EXT 
SPELL NAYE........[ 
I -GUEST 
SECRETARY 
GUEST 2 
GUEST 3 
GUEST 4 
GUEST 5 
GUEST 6 
GUEST 7 
GUEST 8 
GUEST Q BOXES- 
.-J 
: I 
:- 
:- 
i 
:-J 
-I 
:[F3]Clear [FS]Save [FG]D~~ [F7]Scroll [FI]Find [FQ]Prev [FlO]Next [Esc]Quit : 
Figure 3-7 Mailbox Set-up Screen 
3.3.3 MODIFYING MAILBOXES 
From the Main Menu press the Fl key, then press 2. The Mailbox Set-up screen appears. The cur- 
sor should be in the 
Cmp field. 
NOTE: The F9 and FIO keys can be used to scroll back and forth through the records. 
1. Enter EXC for the company. The cursor moves to Box. 
2. Enter the mailbox number to be modified. The system prompts for confirmation. If the system informs 
you “Information not found,” the mailbox number entered does not exist. 
3. Enter Y. The present programming for this mailbox appears. 
4. Using either the 
RETURN key or the ARROW keys, move the cursor to the field to be changed, 
5. Press the 
Fl key to clear the field. 
6. Enter the new information, and press the 
RETURN key if the value does not fill the field. 
7. Program the remaining fields with the values desired for this mailbox. The cursor moves to the next 
field when a field is full. If the desired value does not fill a field, press the 
RETURN key. 
8. When all fields are complete, press the FS key. The system prompts for confirmation. Press Y to save 
the information, and N to return to the screen and change something. 
9, Press the ESCAPE key to return to the Main Menu. 
INFOSTARIVX2 3.13  
						

							Mailboxes 
3.3.4 DELETE A MAILBOX 
You may delete any #of the mailboxes. 
From the Main Menu press the 
Fl key, then press 2. The Mailbox Set-up screen appears. The cur- 
sor should be in the Cmp field. 
NOTE: The F9 and FlO keys can be used to scroll back and forth through the records. 
1. Enter EXC for the company. The cursor moves to Box. 
2. Enter the mailbox number to be deleted. The system prompts for confirmation. If the system informs 
you “Information not found,” the mailbox number entered does not exist. 
3. Enter Y. The present programming for this mailbox appears. 
4. Press the F6 key. The system prompts for confirmation. 
5. Press Y. The mailbox messages are deleted. 
6. Press Y again. The mailbox is deleted. 
7. Press the ESCAPE key to return to the Main Menu. 
3.14 INFOSTARIW2 
System Administrator’s Manual 
revised 7191  
						

							Mailboxes 
Class of Service Configuration Sheet 
, 
Date 
- -I--  / 
CLASS OF SERVICE [-I Name[ 
1 
A) MAXIMUM NUMBER OF MESSAGES......................6 0 
B) MAXIMUM MESSAGE LENGTH.........................12 0 
C) MAXIMUM SILENCE DURING RECORDING .............. ...4 
D) MINIMUM MESSAGE LENGTH ......................... ..O 
E) GREETING MAX LENGTH.............................6 0 
F) SPECIFIED DELIVERY TIME UP TO...................6 0 
G) MAXIMUM SPECIFIED DELIVERY TIME MESSAGES........2 0 
H) REVIEW METHOD FIFO/LIFO 
........................ ..l 
I) GUESTS 1-9 .................................... ...4 
J) KEEP NEW MESSAGES...............................3 0 
K) KEEP SAVED MESSAGES.............................1 0 
L) PERSONAL GROUPS.................................1 8 
‘M) DESTINATION.....................................2 5 
N) OK TO SEND MESSAGE TO SYSTEM GROUP LIST 
........ ..Y 
0) NOTIFICATION OF AUTOMATIC MESSAGE ERASE ........ ..Y 
P) AUTOMATIC ALERT OF MESSAGE ERASE IN ADVANCE 
.... ..O 
Q) NOTIFICATION OF NON RECEIPT OF MESSAGE AFTER ... ..l 
R) END OF RECORDING ALERT IN ADVANCE...............1 0 
S) TYPE OF OUTDIALING ............................. ..O 
T) SEND MSG TAG (1:CONF 2:PRE 3:PROOF 4:SDT) IN..123 4 
U) MWI RESET OPTION ............................... ..l 
t 1 
[ 
] SECONDS 
[ ] SECONDS 
[ ] SECONDS 
[ ] SECONDS 
I ] DAYS 
1 1 
t 
-1 lFIF0 BLIFO 
[ -1 
1 ] DAYS 
1 ] DAYS 
1 1 
[ 1 
1 -1 Y/N 
[ -1 Y/N 
E -1 DAYS 
L-1 DAYS 
1 ] SECONDS 
1 -1 
t 
1 0IJ-T [ 1 
I-1 
This page may be copied as needed. 
INFOSTARIVX2 
System Administrator’s Manual 
revised 7191 3.15  
						

							Mailboxes 
Mailbox Configuration Sheet 
Company - (EXC) 
Date 
-/-.J-- 
* The system assigns a temporary password after the mailbox is created. You may enter that 
password here for reference. 
3.16 This page may be copied as needed. 
INFOSTARIVX2 
System Administrator’s Manual 
ro11iroA 
7/o 1  
						

							Section 4 - System Administration 
, 
4.1 INTRODUCTION 
In addition to the programming necessary to make the system function, the system administrator can 
program both system and personal group lists. This section also includes instructions for on-line pro- 
gramming. 
4.2 ON-LINE PROGRAMMING 
Many of the system administrator’s programming activities can be accomplished while the system is 
running and processing calls. The programming screens listed on the On Line Programming Menu can 
be accessed. 
To reach any of these programming screens, press the F8 key while the system is running. A menu 
appears on the bottom of the screen. See Figure 4-l. From this menu, press the key for the desired 
programming screen, e.g., C for the Mailbox Set-up screen. When you have completed your program- 
ming, press the 
Z key to return to the Run Dialogue screen. 
ver 2.0 [ON LINE PROGRAMMING MENU] 
I ---- ._..- [A] SETUP [B] PARAMETERS 
II ci‘j Parameters [N] Functions 
I 
ON LINE 05/1O/Ql 
Figure 4-l On-line Programming Screen 
4.3 SYSTEM GROUP LISTS 
For sending messages to the same group of people on a regular basis, group lists save time and effort. 
Group lists allow subscribers to record a message once, and send it simultaneously to multiple destina- 
tions. Messages are recorded and sent like any other messages and may have the same delivery op- 
tions like priority, confidential, etc. 
As system administrator you may establish up to 50 system group lists. System group lists, like person- 
al group lists established by individual subscribers, enable subscribers to send the same message to 
multiple mailboxes by simply entering the group list number as a destination for a message. System 
group lists, unlike personal group lists, can be shared by many subscribers and can accommodate 
INFOSTARIW2 4.1  
						

							System Administration 
many more mailbox numbers. Access to system group lists is granted by class of service. System group 
lists are numbered 30-79. 
The system administrator is responsible for recording a name or title for each system group list. This 
is accomplished using the system administrator’s mailbox. The members of the group list can be en- 
tered using the system administrator’s mailbox 
(see the System Administrator’s Mailbox section), or 
using the monitor and keyboard. 
4.3.1 ESTABLISHING A SYSTEM GROUP LIST 
System group lists are numbered 30-79. There are no pre-programmed system group lists. 
From the 
Main Menu press the Fl key, then press 9. A second menu appears. See Figure 4-2. Press 
1. The 
System Group programming screen appears. See Figure 4-3. 
Yon JUN 10 1001 
- MAIN MENU - 
2 GROUP MEMBERS 
3 PERSONAL GROUPS 
4 GROUP MEMBERS 
5 CALL REPORT LOG 
5 CALL COUNT (CALL) 
7 CALL COUNT (TIME) 
Copyright (C) 1000 EXECUTONE Information Systems. All rights reserved. 
Figure 4-2 Group List Menu 
1. Enter EXC for the company. The cursor moves to 
Group. 
2. Enter the number of the group you are establishing, and press the RETURN key. The system informs 
you that the group does not exist, “Information not found.” Attempting to enter an existing group 
number results in a message “Information found display it (y/n) ?” 
3. Press the RETURN key. 
4. Enter a name for the group in the 
Name field. 
5. Press the F5 key to save the screen, then press Y to confirm. 
6. Press the ESCAPE key. 
The Group List menu appears. 
7. Press 2. The System Group Members screen appears. See Figure 4-4. 
8. Enter EXC for the company. The cursor moves to 
Group. 
9. Enter the number of the group you just established, and press the RETURN key. The cursor moves to 
the first member position, and displays the name of the group (from the 
Name field of the previous 
screen). 
4.2 
INFOSTARIVX2 
System Administrator’s Manual 
ToViPDa 7/Q 1