Vodavi Infostar Vx2 System Administrators Manual

							Outdial 
ADD AN OUTDIAL SCHEDULE 
~+~-~Y~+~ Weekday + m Schedule 1 - 
Outdial Add 
Admit-t 
R 2 Weekend 
cl 
2 Schedule 2 
Cl 
?I Override 
schedule 
Dial start 
+ time -c Dial stop Dial bin 
time - number --) Dial number 
of attempts Dial alternate - 
--) bin number 
-1 
5 All 
--) Dial how long - Dial a group list, 
messages to wait before mailbox number, or 
cl 2 Priority placing the outdial # for all subscribers. 
messages call. 
To add an outdial schedule: 
1. From the main menu, press 
q for personal options. 
2. Press El 
for message notification, then press El 
for outdial administration. 
3. Press a to add a schedule. 
4. Press Ll 
for a weekday schedule, or press El 
for a weekend schedule. 
5. Dial the number of the schedule to be programmed (1, 2, or 3 - override schedule). Schedule 4 - 
Wake up is not used at this time. 
6. Dial the time when you will start accepting calls as a 3-digit or 4-digit number in 24-hour clock format 
(i.e., military time). For example, 2 p.m. is enter as 1400. 
7. Dial the time when you will stop accepting calls as a 3-digit or 4-digit number in 24-hour clock format 
(i.e., military time). For example, 8 p.m. is enter as 2000. 
8. Dial the desired bin number (l-9), 
9. Dial the number of attempts to reach you (this number must be at least 1) , 
10. Dial an alternate bin number if desired, press El 
for no alternate, or press El 
to skip. 
11. Press El 
for all messages, or press El 
for only priority messages. 
12. Dial how long the system is to wait after receiving a non-priority message before outdialing to you. Dial 
l-9 for hours, or lo-99 for minutes. Dial 00 for immediate notification. (The system skips this step if 
requested notification is for priority messages only.) 
13. Dial how long the system is to wait after receiving a priority message before outdialing to you. Dial l-9 
for hours, or lo-99 for minutes. Dial 00 for immediate notification. 
14. Dial a group list number, a mailbox number, or @ for all subscribers. 
INFOSTARIVX2 9.1s  
						

							Outdial 
REVIEW AN OUTDIAL SCHEDULE 
Weekday + a Schedule 1 
Outdial Review 2 Weekend 
Admin 
0 0 
2 Schedule 2 
Ll 3 Override 
schedule 
To review an outdial schedule: 
1. From the main menu, press 
q for personal options. 
2. Press a 
for message notification, 
3. Press 
q to review a schedule. then press El 
for outdial administration. 
4. Press El 
for a weekday schedule, or press El 
for a weekend schedule. 
5. Dial the number of the schedule to be reviewed (1, 2, or 3 (override schedule)). Schedule 4 - Wake 
up is not used at this time. 
ERASE AN OUTDIAL SCHEDULE 
~-+.~-~-~~~ Weekday -) a Schedule 1 
Outdial Erase 
Admin 
cl 
2 Weekend 
0 2 Schedule 2 
0 3 Override 
schedule 
To erase an outdial schedule: 
1. From the main menu, press a for personal options. 
2. Press El 
for message notification, then press El 
for outdial administration. 
3. Press 
q to erase a schedule. 
4. Press El 
for a weekday schedule, or press El 
for a weekend schedule. 
5. Dial the number of the schedule to be erased (1, 2, or 3 (override schedule)). Schedule 4 - Wake 
up is 
not used at this time. 
MODIFY AN OUTDIAL SCHEDULE 
~+~+~+~+~ Weekday --) a Schedule 1 
Outdial Modify 
Admin 
cl 
2 Weekend 
cl 2 Schedule 2 
cl 3 Override 
schedule 
To modify an outdial schedule: 
1. From the main menu, press n for personal options. 
2. Press m 
for message notification, then press El 
for outdial administration. 
9.16 INFOSTARIVXZ 
System Administrator’s Manual 
revised 7191  
						

							Outdial 
3. 
Press m to modify a schedule. 
4. Press El 
for a weekday schedule, or press a for a weekend schedule. 
5. Dial the number of the schedule to be modified (1, 2, or 3 (override schedule)). Schedule 4 - Wake 
up is not used at this time. The system plays the schedule, and request confirmation for each entry. 
Press El* 
if the entry is correct, or press El 
and change the entry as needed. 
9.5.3 TURN OUTDIAL ON/OFF 
Once the desired outdial schedules have been programmed, outdial can be turned on and off whenev- 
er desired. Outdial On/Off is a toggle. If outdial is on, this procedure turns it off. If outdial is off, this 
procedure turns it on. 
pJ+J-a 
Activate/Deactivate 
To turn outdial on or off: 
1. From the main menu, press 
q for personal options. 
2. Press El 
for message notification, then press El. 
9.5.4 ANSWERING AN OUTDIAL CALL 
When the system places an outdial call, it waits until it detects that the call has been answered. As 
soon as the call is answered the system plays, “This is the (recorded company name) voice mail sys- 
tem with a message for (recorded mailbox name). If you are an operator, please transfer this call to 
(recorded mailbox name). If (recorded mailbox name) cannot be reached at this number, please dial 
star, and please have (recorded mailbox name) call the (recorded company name) voice mail system. 
If you are (recorded mailbox name), dial your access code now.” 
NOTE: The system uses your recorded name as part of the outdial greeting. If your name is 
not recorded, the system will use your mailbox number as part of the greeting. For this 
reason, make certain you have recorded your name for your mailbox. 
Dial your access code, then press q and listen to your messages. 
NOTE: If an outdial call is answered and whoever answers the call dials a q in response to 
the outdial greeting (indicating the called party is not at that number), the system auto- 
matically turns off outdial. A message is then left in the subscriber’s mailbox that outdial 
has been turned off. Outdial remains off until the subscriber turns it back on. See Section 
9.5.3 - Turn Outdial On/Off. 
9.17 INFOSTARlVX2 
System Administrator’s Manual 
revised 7191  
						

							Outdial 
9.5.5 THINGS TO KNOW ABOUT THE OUTDIAL SCHEDULE 
When a call is received in a your mailbox, the system first checks to see if outdial notification is 
turned on. If it is, the system checks to see if you are using the mailbox (no outdials will be made if 
you are using your mailbox when a message is received). If not, the system checks your outdial sched- 
ule to determine if the message received matches the message type (priority, all, from a group list, 
etc.) of a schedule. The system then determines when to begin the outdial process. 
If there is nothing programmed for “normal message call after” or “priority message call after” (de- 
pending upon the type of message), the system queues the outdial process immediately and follows the 
schedule(s) in effect at the time (weekday, weekend, schedule 1, etc.). 
If there is a value programmed for “normal message call after” or “priority message call after,” that 
value is added to the time the message is received and then compared to the schedule start and stop 
times. If the time falls within the schedule, the outdial process is queued for the delayed delivery 
time. If the time falls outside of the start and stop time, the system queues the outdial for the next 
scheduled time you are available for an outdial call based on all outdial schedules for the mailbox. 
If you retrieve all new messages from your mailbox while an outdial is in queue, the outdial attempt 
will be canceled. 
The system knows an outdial was successful when your mailbox access code is dialed. If the system 
was not successful on an outdial attempt, the system waits five minutes before the next attempt, until 
the number of attempts programmed on the schedule is reached. The system then repeats the process 
for an alternate bin if one is programmed. If after all attempts the system was not successful in reach- 
ing you, a message is left in your mailbox informing you of the failed attempts to outdial to you. 
NOTE: If 
the system is dialing a pager number (Tel Type 3)) the system will call the pager 
the number of times programmed for attempts, or until the mailbox is accessed and a valid 
access code is entered. 
9.18 INFOSTARIVX2 
System Administrator’s Manual 
revised 7191  
						

							Section 10 - System Administration Reports 
10.1 INTWODUCTION 
The optional System Administration reports are designed to help system administrators analyze data 
and monitor subscriber’s usage so they can operate their systems at optimum performance and plan 
for additional capacity (ports and hours). 
Reports are accessed via the system monitor. Statistics are retained in the system for one month and 
are then deleted. The reports can be viewed on the system monitor, printed to the system printer, or 
written to a disk. 
10.1.1 SYSTEM ADMINISTRATION REPORTS 
MAILBOX DIRECTORY (L REPORT) 
The Mailbox Directory report provides a listing of the mailboxes programmed in the system. This list- 
ing is by mailbox number and includes the mailbox holder’s name, the programmed extension num- 
ber, department number, class of service, number of subscriber accesses to date, and the date the 
mailbox was created. 
MAILBOX SUMMARY (M REPORT) 
The Mailbox Summary report provides a usage report for each mailbox. This report contains the num- 
ber of incorrect access codes entered for a mailbox, the total number of connect minutes for a mail- 
box, the total number of mailbox connects, the current number of messages in a mailbox, and the last 
time a mailbox was entered using the access code. 
UNINITIALIZED MAILBOX (N REPORT) 
The Uninitialized Mailbox report provides a listing of mailboxes which have been created, but have 
never been initialized by a subscriber. This report contains the mailbox number and the subscriber’s 
name and department, and the date the mailbox was created. 
SYSTEM GROUP LIST (0 REPORT) 
The System Group List report provides a listing of the members of each of the system group lists es- 
tablished. This listing is by group number, and members. 
PERSONAL GROUP LIST (P REPORT) 
The Personal Group List report provides a listing of the members of each of the personal group lists 
for each mailbox. This listing is by mailbox number, group number, and members. 
PORT STATISTICS BY PORT (Q REPORT) 
The Port Statistics report is a port by port listing of the number of times the port is used (number of 
inbound subscriber accesses, number of inbound non-subscriber accesses, outdial, and total), the 
amount of time (inbound, outdial, and total) each port is in use, the number of transfers, and the 
percentage of time each port was busy. 
SYSTEM PORT STATISTICS (R REPORT) 
The System Port Statistics report provides a summary of port activity for the reporting period. This 
report includes the number of subscriber accesses, non-subscriber accesses, total number of accesses, 
number of outdial attempts, the time spent on inbound and outdial calls, and total time on calls. The 
INFOSTARIKY2 
System Administrator’s Manual 
10.1  
						

							System Administration Reports 
report also lists the number of transfers out of the system, the number of times all ports were busy, 
percent all 
ports busy, average time all ports were busy, total connect time for all ports, and the aver- 
age connect time for all ports. 
HOURLY PORT STATISTICS (S REPORT) 
The Hourly Port Statistics report provides the number of connections to the system, the number of 
connect minutes, the number of ports busy, and the time busy for the system in increments of one 
hour. 
OUTDIALING DETAIL (T REPORT) 
The Outdialing Detail report provides a listing of each outdial call placed by the system, date/time, 
number dialed, mailbox, type of outdial, duration, and successful/unsuccessful attempts of outdialed 
calls. 
10.1.2 CALL STATUS REPORTS 
MONTHLY CALL COUNT (OA REPORT) 
The Monthly Call Count screen lists the number of calls answered by the system for each day in a 
specific month. Daily, day of the week, and monthly totals are displayed. 
MONTHLY CALL DURATION (OB REPORT) 
The Monthly Call Duration screen tells the system administrator the total connect time (in hours, 
minutes, and seconds) of calls to the system in a specific month. Daily, day of the week, and monthly 
totals are displayed. 
DAILY CALL COUNT (OC REPORT) 
The Daily Call Count screen tells the system administrator how many calls were made to the system 
in a 24-hour period on a specific day. Hourly totals are displayed. 
10.2 GENERATING A REPORT 
This process allows a’system administrator to review each of the reports and decide which reports to 
print on a regular basis. Each of the reports is accessed from the 
On Line Programming Menu. The 
following steps are used to access a report: 
1. From the 
Run Dialogue screen, press the F8 key. 
2. The system will prompt “Enter your access code [CMP####...] .” Type EXC and enter the system 
administrator access code (up to nine characters). The screen displays asterisks as you enter the access 
code. 
3. Press the Enter key. The 
On Line Programming Menu appears. 
NOTE: The On Line Programming Menu consists of two pages. The first ,page provides 
access to the Call Status reports OA, OB, OC. The second page provides access to the 
System Administration reports L-T. 
10.2 
INFOSTARIVX2 
System Administrator’s 
Manual 
revised 2192 - software version 3  
						

							System Administration Reports 
10.2.1 SELECTING A REPORT 
Press the PAGE Uq or PAGE DOWN key to select the desired On Line Programming Menu. To se- 
lect a report, press one of the following: 
From the first page of the 
On Line Programming Menu: 
[OA] Monthly Call Count Report 
[OB] Monthly Call Duration 
[OC] Daily Call Count Report 
rver 3.01 [ON LINE PROGRAMMING MENU] 
-COMPANIES 
[A] Setup 
[B] Parameters 
-MAILBOX 
[C] Setup 
[D] Status 
[E] Link 
[F] Ext. Access Code 
[Cl Type 
[H] Out Dial Sched. 
[I] C.C.R [L] Personal Groups 
[N] P.B.X Functions 
-CALLS STATUS 
[OB] Duration 
[OC] Hourly Count 
[J] Class Of Service 
[PgDn] Next [Esc]Quit QUEUE 
[&A] M.W.I 
[QB] 
out Dial 
[QC] Agent Status 
[QD] Specified Time 
[QE] Group Deliv. Q. 
MISC. 
[S] Line Set Up 
[T] Bin Numbers 
[U] D.N.1.S Table 
[V] Message Info 
[Wl Out Dial Param. 
lnroztar vx2 
12/16/91 17:23 
Figure 10-l On Line Programming Menu 
INFOSTARIVX2 
System Administrator’s Manual 
revised 2192 - sqftware version 3 10.3  
						

							System Administration Reports 
From the second page of the On Line Programming Menu: 
WI Mailbox Directory 
WI Mailbox Summary 
WI Uninitialized Mailbox 
[Ol System Group List 
PI Personal Group List 
[Ql Port Statistics 
[RI System Port Statistics 
[W Hourly Port Statistics 
Dl Outdial Statistics 
10.4 
InfoStar Vx2 [PgUp] Prev [Esc]Quit 
12/16/91 17:24 
Figure 10-2 On Line Programming Menu 
INFOSTARIVX;! 
System Administrator’s Manual 
revised 2192 - software version 3  
						

							System Administration Reports 
10.3 DISPLAYING A REPORT ON THE SCREEN 
1. After selectinga report to review, press the designated letter(s). For example, to display the Mailbox 
Directory 
report, press L. To display the Monthly Call Count report, press 0 and then A. The Call 
Status Reports display immediately. The System Administration reports have to be processed by the 
system before they are displayed. 
2. Some of the reports (M, Q, R, S, & T) prompt for a start and end date. Press the Enter key if the start 
and end dates listed are the ones you desire, or enter the start and end dates as 2-digit month, day, 
and year, and then press the Enter key. For example, enter 021392-021792. 
Enter Start Date-End Date (MMDDYY-MMDDYY) ), [021792-0217921 
3. When the system has finished processing the report, the screen displays, “Report complete.” Press any 
key to continue. The report screen appears with the cursor in the [Opr] bracket. 
f  
File Spec[\RPT\REPORT.DSP ] Opra]P:Print C:Com F:File Page[-] 
4. Press the S key. The report displays on the screen and the cursor moves to the [Page] bracket. 
5. Use the UP and DOWN arrow keys to scroll through the report, or enter a specific page number and 
press the Enter key to view a specific page of the report. 
6. When you have finished reading the report, press the Esc key to return to the 
On Line Programming 
Menu. 
10.4 PRINTING THE REPORTS 
10.4.1 CALL STATUS REPORTS 
1. After selecting a report to print, press the designated letters. For example, to print the Monthly Call 
Count report, press 0 and then A. The report is displayed. 
2. Press the ALT and P keys at the same time. The system prompts for Report parameters. CMP is the 
3-character company code (usually EXC), YY is the last 2 digits for the year, and MM is 2 digits for 
the month. PRG should be left 000. The system defaults to the report parameters for the report 
dis- 
played on the screen. 
Enter Report Parameters[CMP,YY,MM,PRG] ), [EXC,92,01,000] 
3. Press the Enter key to print the report, or enter a new year and/or month and then press the Enter 
key. The system then asks if you are ready to print: 
Set The Printer . . . Ready To Print..? (y/n) 
4. Make certain the printer is on-line, has paper, and the top of form is where you wish. 
5. Press the Y key. The report will begin to print. If you press N (No), the system returns you to the report 
_ screen. 
6. When the report is finished printing, the screen displays “Done.” Press the Esc key. 
INFOSTARIVX2 
System Administrator’s Manual 
10.5  
						

							System Administration Reports 
10.4.2 SYSTEM ADMINISTRATION REPORTS 
1. After selecting a report to print, press the designated letter. For example, to print the Mailbox Direc- 
tory report, press L. 
2. Some of the reports (M, Q, R, S, & T) prompt for a start and end date. Press the Enter key if the start 
and end dates listed are the ones you desire, or enter the start and end dates as 2-digit month, day, 
and year, and then press the Enter key. For example, enter 021392-021792. 
Enter Start Date-End Date (MMDDYY-MMDDYY) ), [021792-0X792] 
3. When the system has finished processing the report, the screen displays, “Report complete.” Press any 
key to continue. The report screen appears. 
f 
File s~~c[\RPT\REP~RT.DsP ] Opra]P:Print C:Com F:File Page[-] 
4. The cursor will highlight the [Opr] bracket. Press the P key, for print. 
5. The screen displays: 
File S~~~[\RPT\REPORT.DSP ] Opr[l]P:Print C:Com F:File Page[-] 
Working . . . 
Press [Esc] To Abort 
Set The Printer . . . Ready To Print..? (y/n) 
6. Make certain the printer is on-line, has paper, and the top of form is where you wish. 
7. Press the Y key. The system displays: “Working” which will flash across the screen, and the report will 
begin to print. If you press N (No), the system displays, “Ok” and the cursor moves to the [Page] 
bracket. To display the report, press the LEFT arrow key and press S. To leave the report and return 
to the 
On Line Programming screen, press the Esc key. 
8. While the report is printing, you can press the Esc key to abort the printing process. 
NOTE: A local printer is attached to the parallel printer port of the VX2. For additional 
information, refer to the Installation section of the INFOSTARWX2 Technical Manual. 
10.6 INFOSTARIKX2 
System Administrator’s Manual 
revised 2192 - sqftware version 3