Vodavi Starplus 96ex Hybrid Key Telephone System Installation Manual

							Making a Screened Transfer: 
A. Briefly depress and release the hookswitch. 
B. Dial desired telephone number. 
C. Announce the call. 
D. Hang up to complete the transfer. F. Hang up to terminate conference. 
300.72 DIRECT OUTSIDE LINE ACCESS 
A. Lift handset. 
B. Dial access code (9,81 - 87). 
C. Dial desired telephone number. 
300.68 CLEAR CALL FORWARD, DNDg 
PERSONALlZEDMESSAGES 
SLTs can activate and cancel call forward by 
dialing [#2] and DND by dialing [#l] and enable 
and cancel personalized messages by dialing 
[78xxJ. 
‘ A convenient code [#8] has been incorporated to 
cancel either Call forwarding, DND, or Personai- 
iced Messages when the SLT user has forgotten 
which code has been programmed on the phone 
To cancel Call Forward, DND, Personalized Mes- 
sages: 300.73 DIRECTED CALL PICK-UP 
Upon hearing an unattended telephone ring: 
A. Lift handset. 
B. Dial [#7’J. 
C. Dial station number of ringing telephone. You 
will be connected to intercom, incoming, re- 
calling or transferred outside line. 
A. Lii handset. Notification tone will be heard. 
B. Dial [#/8]. Confirmation tone will be heard. 
C. Replace the handset. 300.74 DO NOT DISTURB 
Activating Do Not Disturb: 
A. Lift handset. 
B. Dial [#il. 
C. Replace handset. 
To cancel Do Not Disturb: 
300.69 CO LINE QUEUING 
A. Dial outside line access code. Receive busy 
tone. A. Lift handset. 
B. Dial ]#I] or [#8]. 
C. Replace handset. 
B. Briefly depress and release the hookswitch. 
C. Dial [###I. Confirmation tone is heard. 
300.70 CONFERENCE 
You may set up a conference of 1 external and 1 
other internal station. 
A. Lii handset. 300.75 PBX/CENTREX TRANSFER (Flash 
Command to CO Line) 
To initiate a PBX or Centrex Transfer command 
from an SLT. 
B. Make outside call, 
C. Briefly depress and release the hookswitch 
to put the call on hold. 
D. Dial number of internal station you wish to 
add. 
E. When that station answers, briefly depress 
and release the hookswitch again and all 3 
parties will be connected. 
300.71 CONFERENCE WITH PERSONAL 
PARK While connected to a PBX or Centrex line: 
A. Briefly depress and release the hookswitch. 
Intercom dial tone will be heard. 
B. Dial [#O]. A Flash command will be presentti 
to the PBX or Centrex line. 
C. PBX or Centrex studder tone will be heard. 
Dial number of desired extension. 
D. Replace handset to complete transfer. 
300.76 GROUP CALL PICK-UP 
Upon hearing an unattended telephone ringing: 
A. Lii the handset. 
While connected to an outside line: 
A. Depress the hookswitch momentarily. lnter- 
corn dial tone is heard. 
B. Dial [392]. (1st call is placed in personal 
wW. B. Dial [#K]. You will be connected to intercom 
or transferred or recalling outside line call. 
NOTE: You must be in the same pickup group. 
C. Dial desired number for 2nd call. 
D. Depress the hookswitch momentarily. lnter- 
corn dial tone is heard. 300.77 PLACING CALLS ON HOLD 
While connected to an outside line: 
A. Briefly press and release the hookswitch. 
(Call is placed on hold). 
To retrieve the call: 
E. Dial [391]. All three parties are conferenced. 
A. Press and release the hooks-witch again. 
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							STARPLd96EX Key Telephone System 
300.78 INTERCOM CALLING 
A. Lift handset. 
9. Dial 3-digit intercom number (100-195). 
300.79 LCR QUEUING (Automatic) 
if all lines available to you are busy, remain off- 
hook for four (4) seconds to automatically be 
queued onto LCR for an available line. 
300.80 LCR QUE CALL BACK 
If an LCR Queue Call Back has been activated: 
When telephone is signailed, answer the call. 
Desired telephone number will automatically be 
redialed. 
Wait for answer. Lift handset or use speakerphone 
to converse 
NOTE: Only one LCR Queue &/I Back request 
may be initiated by a station. When a sewnd 
request is made, the first request will be cancelled. 
300.81 LCR CANCEL 
A. Lift handset or press ON/OFF button. 
B. Dial the LCR Queue Cancel code, [74]. 
C. Replace handset or press ON/OFF button. 
300.82 MESSAGE WAITING 
Leaving a Message Waiting Indication 
A. Lift handset. 
9. Dial intercom station. Receive no answer, or 
DND tone. 
C. Briefly depress and release the hookswitch. 
D. Dial [##4]. 
E. Replace handset. 
Answering a Message Waiting Indication. 
Your message waiting lamp is flashing: 
A. Lift handset. 
9. Dial [#q. Station that left the message will 
ring. 
Only SLTs equipped with message waiting lamp 
will have access to this feature. 
300.83 OFF-HOOK PREFERENCE 
If your phone has been programmed for Off-Hook 
Preference, you will hear outside line dial tone 
when lifting the handset. 
When this operation is desired, you may not have 
access to all features contained in this User Guide. 
However, consult your Centrex or PBX User’s 
Guide for additional features you may have. 300.84 PERSONALlZED MESSAGES 
Each station can select a pre-assigned message 
to be displayed on the LCD of any Key Telephone 
calling that station. To select one of the ten avail- 
able messages: 
A. Dial[78] on the dial pad. 
9. Dial the two-digit code for the message which 
will appear. 
C. Hang up. (Activating DND cancels seiected 
message.) 
300.85 PAGING 
A. Lift handset. 
9. Dial the two-digit paging cod Wait for page 
warning tone 
*1 Internal Zone I 
‘2 Internal Zone 2 
l 3 Internal Zone 3 
l 4 Internal Zone 4 
*5 Internal All Call 
l 6 External Zone 
l 0 All Call 
C. Speak in normal tone of voice to deliver mes- 
sage. 
Stations off-hook or in DND will not hear the page 
announcement. 
NOTE: When making a zone page or All Callpage 
and the zone is busy, the page initiator will receive 
t-ingback tone until the zone becomes available. 
You will then hear a warning tone and can make 
the page announcement. 
D. Deliver page in normal tone of voice. 
E. Replace handset to terminate page. 
300.86 PERSONAL PARK (Flip-Flop) 
While connected to first call: 
A. Depress the hookswitch momentarily. Inter- !>, 
corn dial tone is heard. 
9. Dial [392]. (call is placed in personal park). 
C. Dial desired number for 2nd call. 
D. Depress the hookswitch momentarily. lnter- 
corn dial tone is heard. 
E. Dial [392]. (I st call is returned and 2nd call is 
placed in personal park. 
The user can attemately connect to the other call 
by doing a hook flash and dialing [392] as many 
times as necessary. 
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							DAFtPLUS@ 96EX 
300.87 PROGRAMMING YOUR NAME INTO 
THE LCD DISPLAY 
Every SLT extension has the capability to program 
the users name so that people using display teie- 
phones will see the name instead of the station 
numbe:. 
A. Lift handset. 
B. Dial [295]. 
C. Enter your name (up to 7 letters) using the 
pattern shown below. 
Table 300-4 Entered Digits to Letters 
Conversion Chart 
A=12 
B=*2 G=l4 M=l6 
T=i8 
H=*4 N=*6 
U=*8 
c=#k2 
o&6 v&8 
D=l3 I=##4 
P=l7 
w=19 
E=*3 J=l5 
F&3 K=*5 Cl=*1 x=*9 
L=#5 FI=*7 Y49 
SPACE=## S=#7 Z=#l 
D. Press the hookswitch to complete the pro- 
gramming process. 
Station Speed Bin 00 is used to store name in 
display information. 
300.88 STATION SPEED DIAL 
A. Lift handset. 
B. Dial [##9]. 
C. Dial desired station speed bin number (OO- 
19). 
300.89 STORING STATION SPEED NUM- 
BERS 
A. Lift handset. 
B. Dial [#3]. 
C. Diai desired station speed bin number (OO- 
19). 
D. Dial telephone number you wish to store. 
E. Briefly depress and release the hookswitch. 
(Confirmation tone is heard.) 
Line Group 1 will be programme; along with SLT 
speednumbers and thus tine Group 1 willbe used 
when activating speed dial from an SLT. 
300.90 SYSTEM SPEED DIAL 
A. Lift handset. 
B. Dial [##9]. 
C. Dial desired system speed bin number (20- 
99). 300.91 UNIVERSAL NIGHT ANSWER (UNA) 
Upon hearing an incoming signal: - 
A. Lift handset. 
B. Dial UNA access code [75]. You will be 
con- 
nected to ringing outside line.  Key Telephone System 
300.92 UCD AVAILABLE/UNAVAILABLE 
ATTENDANT FEATURES 
300.93 ANSWERING AN OUTSIDE CALL  If you are a UCD Agent, you may place your station 
in the Available mode to receive UCD type of 
calls 
or you may place your station in the Unavailable 
mode to block UCD type of calls from ringing 
at 
your station. 
To go Available: 
A. Dial [898] on the dial pad. You may now 
receive calls. 
To go Unavailable: 
A. Dial [898] on the dial pad. You are now 
blocked from receiving UCD calls. 
A. Lii handset. 
B. Press slow flashing outside line button. (If 
your telephone is programmed with Preferred 
Line Answer, you may answer an otitside line 
by lifting the handset.) 
300.94 PLACING OUTSIDE LINE ON HOL5 
A. If your system is programmed for Exclusive 
Hold Preference, press HOLD button once 
for Exclusive Hold and twice for System Hold. 
B. If your system is programmed for System 
Hold Preference, press HOLD button once 
for System Hold and twice for Exclusive Hold. 
300.95 ANSWERING A RECALUNG OUT- 
SIDE LINE 
When an outside line has remained on hold for an 
extended period of time, you will be reminded with 
a recalling ring. 
A. Press outside line button flashing at very fast 
rate. 
B. Lift handset to converse. 
300.96 ATTENDANT ACTIVATION OF BGM 
AT A PHONE BOX 
The Attendant may control (turn ON and OFF) 
background music at a phone box station. 
To control background music at a specific phone 
box: 
A. Dial [289] on the dial pad. 
B. Then dial the three-digit station number of the 
desired phone box. 
Issue 1, June 1991  
						

							Then dial either: 
e [O] to turn BGM off 
or B. Replace handset at Executive station to ter- 
minate the override. 
0 [I] to turn BGM on NOTE: If the busy patly is wnnected via in-tercom 
to another patfy, the intercom wnnection will be 
dropped when the override occurs. 
300.97 AlTENDANT DISABLE OUTGOING 
ACCESS NOTE: A decrease in volume may occur on the 
CO line atier the barge-in occus. 
The attendant station can disable CO lines, pre- 
venting outgoing CO calls. 
A. Lift handset or press ON/OFF button. 
B. Dial 12981. Confirmation tone is hear 
C. Depress the line button(s) of the CO Line(s) 
to be disable Confirmation tone is heard and 
the CO Line Button(s) LED is flashing. 
D. To re-activate the CO Line(s), repeat the 
steps followed to disable it. 
CAUTION: USE OF THIS FEATURE WHEN THE 
EXECUTIVE OVERRIDE WARNING TONE IS 
DISABLED MAY BE INTERPRETED AS A VIO- 
LATION OF FEDERAL OR STATE UiWS, AND 
AN INVASION OF PRIVACY. CONSULT COUN- 
I 
SEL WITH RESPECTTO APPLICABLE LAW BE- 
FORE INTRUDING ON CALLS USING THIS 
FEATURE. I 
300.98 AlTENDANT OVERRIDE 
If Attendant Override is allowed, Attendant(s) sta- 
tions may override or call stations that are either 
busy or in Do Not Disturb. 
If the Attendant calls a station that is busy on a CO 
call and wishes to alert them of a waiting Cal: 
A. Press the pm-programmed Al-TN OVER- 
RIDE button. Three short tone bursts will be 
presented to the called party. 
B. After five (5) seconds, the station’s CO line 
will automatically be placed on hold and the 
Attendant will be cut-thru. 
If the Attendant calls a station that is in Do Not 
Disturb mode and wishes to alert them of a call; 
A. Press the pm-programmed Al-TN OVER- 
RIDE button. The station will be signalled 
with a Camp-on tone. 
! 
300.101 INTERCOM CALLING 
Placing an Intercom Call 
J 
A. Press station key of party to be called (if 
programmed at your phone); or dial station 
number (100 to 195). 
300.99 ATTENDANT RECALL 
When an outside line has remained on hold for an 
extended period of time, you will be reminded with 
a recalling ring. B. You will hear ringing if called station is in the 
7” answering mode; or three bursts of tone 
if called station is in the “H” or “P” position. 
C. Lift handset or use speaker-phone, tone 
bursts stop. 
D. Hang up to end call. 
Answering an Intercom Call 
With your intercom signal switch in the T mode, 
you will hear repeated bursts of intercom tone 
ringing and the HOLD button will slow flash. 
A. Lift handset or press ON/OFF txtton to an- 
swer. If you receive a call from a Phone Box, 
you must press that DSS button to answer 
the call. 
B. Hang up to end call. 
A. Press outside line button flashing at a very 
fast rate. 
B. Lift handset to converse. 
300.100 EXECUTIVE OVERRIDE 
Allows stations designated as ‘Executive” the 
ability to override and “barge in” on other keysets 
engaged in conversation. 
If you call a busy station: 
A. Dial [294]. Executive station will be bridged 
onto the CO conversation in progress at the 
called station. Optional warning tone is heard 
and presented to all parties prior to cut-thru. In the P mode, you will hear three bursts of tone 
and one-way announcement. The HOLD button 
will slow flash and the calling party cannot hear 
conversations in progress. 
In the H mode, you will hear three bursts of tone 
and an announcement. Reply handsfree or lift 
handset for privacy. 300.102 INCOMING CO LINES OFF-NET (via 
speed dial) 
Allows the first attendant station to forward incom- 
ing CO calls to an off-net location. 
In a speed dial bin, store the number of the off-net 
location where calls are to be forwarded. Follow 
instructions provided for storing station or system 
speed dial numbers. 
A. Dial [296] on the dial pad or press pre-pro- 
grammed CO Off-Net Forward button. 
300-20 
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							STARPLus@ 96EX 
Key Telephone System 
B. Diai the CO group access code of the group 
to be forwarded. 
8i=CO Group l 
82=CO Group 2 
83=CO Group 3 
84=CO Group 4 
85=CO Group 5 
86=CO Group 6 
87=CO Group 7 
88=All CO Lines 
C. Dial the speed bin number that contains the 
number where calls are to be forwarded or 
press the programmed button for the speed 
bin. Confirmation tone is heard. 
Canceling Off-Net Forwarding 
A. Dial [296] on the dial pad or press pre-pro- 
grammed CO Off-Net Foward button. 
6. Dial the CO group access code. 
C. Dial [#I. Conftrmation tone is heard. 
300.103 
NIGHT SERVICE 
A. Any designated attendant can place the sys- 
tem into Night Service by pressing the pre- 
programmed Night Service button (DND). 
B. Pressing the pre-programmed Night Sen&a 
button again removes the system from Night 
Senfice. 
300.104 SETTING SYSTEM TIME AND DATE 
Must be set by the first programmed attendant. 
A. Dial p6J on the dial pad. Confirmation tone is 
heard. 
B. Enter date and time as follows: 
YYMMDDHHMM 
YY = year 00-99 
MM = month 01-12 
DD = day 01-31 
HH = hour 00-23 
MM=minute 00-59 
When the correct number of digits are entered, 
confirmation tone will be heard and the display will 
update. 
300.106 STORING SYSTEM SPEED NUM- 
BERS 
System Speed numbers must be entered by the 
first programmed attendant. If no attendant is 
specified, enter at Station 100. 
A. Press SPD once, then press a desired out- 
side line key or select an outside line auto- 
matically by pressing the SPEED CALL 
button a second time. B. Dial the System speed bin location (20 to 99). 
C. Dial telephone number. ~ 
D. Press SPD. 
E. Hang up. 
- 
- Pressing the TRANS button during num- 
ber entry initiates a Pulse-To-Tone 
switchover. Pressing the HOLD button 
during number entry inserts a 
Pause. 
Pressing the FLASH key inserts a Flash 
into the speed number. 
Pressing the TRANS button as the first 
entry in the speed bin inserts a no-display 
character causing the numbers stored in 
the bin not to appear on the Key Tele- 
phones display when the bin is ac- 
cessed. 
Speed Bin numbers 60-99 are NOT monitored by 
Toll Restriction. 
ATTENDANT with DSS/DLS FEATURES 
The attendant console may be programmed in one 
of five different ways. Therefore, you may not have 
all of the features listed below on your console. 
Refer to Sec. 200.150 for a description of each 
map. 
300.106 ATTENDANT TRANSFER SEARCH 
When attempting to locate a party: 
A Press a station button to signal that station. If 
the party is not located, press another station 
button to continue the search. 
300.107 
PLACING AN OUTSIDE CALL (Auto- 
matic Line Selection) 
A 
Press outside line button. ON/OFF button 
LED will light and dial tone will be heard. 
B. Dial desired party. 
C. When called party answers, lift handset to 
converse or use speakerphone 
300.106 CALL PARK 
While connected to an outside line: 
A Press programmed CALL PARK button. The 
caller is put on Exclusive hold. 
B. At this time, you can page or call another 
internal station. 
C. When the party you called responds, an- 
nounce the call park location and replace 
handset. 
300.109 DO NOT DISTURB INDICATION 
The associated station button will flash at a me- 
dium rate to indicate that station is in Do Not 
Disturb. 
Issue 1, June 1991 
300-21  
						

							sTARPLUS@ 96EX 
Key Telephone System 
300.110 RETRIEVING A PARKED CALL 
A. Lift handset or press ON/OFF button. 
B. Dial [#]. 
C. Dial parking location (790 to 795) where the 
call was parked. 
300.111 CALL TRANSFER 
Outside lines can be transferred from one phone 
to another within the system. The transfer can be 
either screened (announced) or unscreened to 
either an idle or busy station. 
Screened Transfer 
A. While connected to an outside line, press 
station button where call is to be transferred 
(if programmed on your telephone), or press 
TRANS button and dial station number (100 
to 195). 
B. The called extension signals according to the 
intercom signal switch position. 
C. When that extension answers, announce the 
transfer. 
D. Hang up to complete transfer. 
Unscreened Transfer 
When the called extension begins to signal, hang 
up to transfer the call (Recall timer starts). 
Transfer Search 
A. When attempting to locate a party, press a 
station key to signal a station. 
B. If the party is not located, press another sta- 
tion key to continue the search, or press the 
TRAN button and dial the station number. 
C. If the party is not located, press the TRANS 
button again and dial another station number 
to continue the search. 
D. When the called party answers, hang up to 
complete the transfer. 
300.112 CAMP-ON 
While connected to an outside line: 
A. 
B. 
C. Press desired station button. 
When busy tone is heard, press CAMP-ON 
button. 
Replace handset, access another CO Line or 
press RELEASE button (if you have o.ne). 
300.113 Flexible Button Programming 
A. Press SPD button twice. 
B. Press FLEX button to be programmed (it 
must be programmed in data base as a flex- 
ible button). 
C. Dial desired code (Refer to Table 300-2 But- 
ton Programming Codes). 
300.114 MEET ME PAGE 
To request another party meet you on a page: 
A. 
B. 
C. Dial the desired twodigit paging-code or 
press programmed button. 
Request that party meet you on the page. 
Do not hang up; wait for the requested party 
to answer. 
Answering a Meet Me Page 
D. Go to the nearest Telephone and dial [*9]. 
E. You will be connected to the party that paged 
you. 
300.115 PAGING 
A. External Paging 
A. Press programmed PAGE button or dial r6]. 
B. Speak in normal tone of voice to deliver mes- 
sage. 
C. Replace handset to terminate page an- 
nouncement. 
B. Internal Paging 
Stations off-hook or in DND will not receive the 
page announcement. 
A. 
B. 
C. 
D. 
C. 
A 
B. 
C. Press programmed PAGE button or dial one 
of the following codes: 
‘1 Internal Zone I 
l 2 Internal Zone 2 
l 3 Internal Zone 3 
l 4 Internal 
Zone 4 
l 5 Internal All Call 
Speak in normal tone of voice to deliver mes- 
sage. , 
Replace handset to terminate page an- 
nouncement. 
All Call Paging (Internal/External) 
Press programmed PAGE button or dial rOJ. 
Speak in nomal tone of voice to deliver mes- 
sage. 
Replace handset to terminate page an- 
nouncement. 
300.116 RELEASE BUTTON 
DSSIDLS maps 1 and 3 contain a Release button 
that may be pressed to disconnect or terminate an 
intercom call, transfer sequence, page an- 
nouncement or CO call. 
300-22 
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							Table 310-l 96EX LCD Displays 
310.1 LCD Displays 
The display is arranged into an upper and lower 
field. The upper field displays the current activity of 
the telephone. The lower field is divided into two 
sections. The left section of the lower field displays 
the datespeed bin number, connected intercom station or outside line number. The right section of 
the lower field displays the current time or elapsed 
time on an outside call. The following Table shows 
what will appear on the LCD displays based on 
the 
function performed. 
FUNCTION 
Idle Station CALLING STATION’S DISPLAY CALLED STATION’S DISPLAY 
Manually Dialing 
Outgoing Calls 
Recalling Line 
from Hold 
Recalling Line 
from Another Station 
Connected to an 
Incoming CO Line 
Intercom Call  
						

							sTARPLUS@ 96EX Key Telephone System 
FUNCTION Table 310-l 96EX LCD Displays (Cont’d) 
I 
1 CALLING STATION’S DISPLAY CALLED STATION’S DISPLAY 
CONFERENCE 
Conference 
MM/DD/YY HH:MM am i 1 1 hvI/D~FERE!~MMam 1 
111 
Internal Page 
I,1 
External Page 
>I 
All Call Page ’ 
11 piFi&iq 
]I ] 
Meet Me Page 
31 o-2 
Issue 1, June 1991  
						

							STARPLUS@ 96EX Key Telephone System 
Table 310-l 96EX LCD Displays (Cont’d) 
FUNCTION CALLING STATION’S DISPLAY CALLED STATION’S DISPIAY 
Station Call Forward 11 
(Originating Station) 
(Name in Display) 
pG&iK&q 
Station No-Answer piisF%q 
Call Forward 
(Originating Station) 
]I 
Station Busy/No-Answer 41 
Call Forward 
(Originating Station) 
11 
Station Busy piG=iGq 
Call Forward 
(Originating Station) 
riG&Ezq 
Forwarded Call 41 ]J 
(Name in Display) 
]I 41 
Issue 1, June 1991 310-3  
						

							STARPLUS@ 96EX Key Telephone System 
Table 310-l 96EX LCD Displays (Confd) 
FUNCTION CALLING STATION’S DISPLAY CALLED STATION’S DISPLAY 
Forwarded Call 
before and after call is an- 
swered) 
Station Fotwarding 
to a Voice Mail Group 
(Station Idle) 
Station Forwarding 
to a UCD Group 
(Station Idle) 
Preset Forward 
Station calling a 
Station Forwarded to 
a Voice Mail Group 
Pickup 
XSFR TO STA 100 PICKED UP 
Exclusive Hold 
310-4 
Issue 1, June 1991