VoiceTrak Voice Mail Auto Attendant System User Guide
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Budget & Classic Voice Mail Auto Attendant System By VoiceTrak LLC www.voicetrakvm.com
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Table of Contents
Introduction___________________________________________________________4
Technical Support______________________________________________________4
Documentation________________________________________________________________________\
____5
Internet:________________________________________________________________________\
_________5
Trademarks___________________________________________________________6
Components___________________________________________________________7
System...](http://img.usermanuals.tech/thumb/5742/86970/w300_voice-trak-install-maint_d-1.png "Page 2
Table of Contents
Introduction___________________________________________________________4
Technical Support______________________________________________________4
Documentation________________________________________________________________________\
____5
Internet:________________________________________________________________________\
_________5
Trademarks___________________________________________________________6
Components___________________________________________________________7
System...")
Table of Contents Introduction___________________________________________________________4 Technical Support______________________________________________________4 Documentation________________________________________________________________________\ ____5 Internet:________________________________________________________________________\ _________5 Trademarks___________________________________________________________6 Components___________________________________________________________7 System...
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System Maintenance___________________________________________________28 Overview_______________________________________________________________________28 Password Levels__________________________________________________________________28 Keys That Work in All Menus______________________________________________________28 System Administrator___________________________________________________29 Introduction_____________________________________________________________________29 Accessing...
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Global Parameters_____________________________________________________53
Custom Parameters____________________________________________________55
Page 1________________________________________________________________________\
__55
Page 2________________________________________________________________________\
__58
Tips, Troubleshooting and Solutions_______________________________________61
FAXTrak_____________________________________________________________64
Configuring the...](http://img.usermanuals.tech/thumb/5742/86970/w300_voice-trak-install-maint_d-3.png "Page 4
Global Parameters_____________________________________________________53
Custom Parameters____________________________________________________55
Page 1________________________________________________________________________\
__55
Page 2________________________________________________________________________\
__58
Tips, Troubleshooting and Solutions_______________________________________61
FAXTrak_____________________________________________________________64
Configuring the...")
Global Parameters_____________________________________________________53 Custom Parameters____________________________________________________55 Page 1________________________________________________________________________\ __55 Page 2________________________________________________________________________\ __58 Tips, Troubleshooting and Solutions_______________________________________61 FAXTrak_____________________________________________________________64 Configuring the...
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Introduction
Thank you for choosing VoiceTrak for your call processing/voice mail nee\
ds.
The following guide provides an overview of system features and instructions on how to
accomplish routine system maintenance.
This document is intended for both the end user and the installing dealer. Most
VoiceTrak systems are shipped to the dealer with turnkey services provided. All
mailboxes, salutations, mapping and spoken names are loaded onto the sys\
tem. If you
received a turnkey...](http://img.usermanuals.tech/thumb/5742/86970/w300_voice-trak-install-maint_d-4.png "Page 5
Introduction
Thank you for choosing VoiceTrak for your call processing/voice mail nee\
ds.
The following guide provides an overview of system features and instructions on how to
accomplish routine system maintenance.
This document is intended for both the end user and the installing dealer. Most
VoiceTrak systems are shipped to the dealer with turnkey services provided. All
mailboxes, salutations, mapping and spoken names are loaded onto the sys\
tem. If you
received a turnkey...")
Introduction Thank you for choosing VoiceTrak for your call processing/voice mail nee\ ds. The following guide provides an overview of system features and instructions on how to accomplish routine system maintenance. This document is intended for both the end user and the installing dealer. Most VoiceTrak systems are shipped to the dealer with turnkey services provided. All mailboxes, salutations, mapping and spoken names are loaded onto the sys\ tem. If you received a turnkey...
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Dealers can call for technical support during normal business hours. C\
hoose the
“technical support” option from the main VoiceTrak greeting. Dealers calling after hours
should leave a message in the technical support mailbox that includes the name,
customer name, telephone number, system number, nature of the problem and whether
or not it is an emergency.
Other methods of dealer support available include:
Documentation
Check the VoiceTrak integration notes, if available, on the phone...](http://img.usermanuals.tech/thumb/5742/86970/w300_voice-trak-install-maint_d-5.png "Page 6
Dealers can call for technical support during normal business hours. C\
hoose the
“technical support” option from the main VoiceTrak greeting. Dealers calling after hours
should leave a message in the technical support mailbox that includes the name,
customer name, telephone number, system number, nature of the problem and whether
or not it is an emergency.
Other methods of dealer support available include:
Documentation
Check the VoiceTrak integration notes, if available, on the phone...")
Dealers can call for technical support during normal business hours. C\ hoose the “technical support” option from the main VoiceTrak greeting. Dealers calling after hours should leave a message in the technical support mailbox that includes the name, customer name, telephone number, system number, nature of the problem and whether or not it is an emergency. Other methods of dealer support available include: Documentation Check the VoiceTrak integration notes, if available, on the phone...
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T rademarks VoiceTrak, FAXTrak and SchoolTrak are trademarks of VoiceTrak IBM, PC and AT are registered trademarks of International Business Machines Corporation. MS-DOS is a registered trademark of Microsoft Corporation. Rhetorex and Accucall are trademarks of Brooktrout Technology, Inc. SatisFAXtion is a trademark of Puredata and Intel Corporation. PKUNZIP and PKZIP are registered trademarks of PKWARE, Inc. Co-Session is a registered trademark of Triton Technologies...
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C
omponents
VoiceTrak turnkey systems are shipped with the following components:
Computer--VoiceTrak is configured on a minimum 80486DX100 MHz mini tower
computer. The computer will house the appropriate Rhetorex audio processing
boards and modem for remote diagnostics (Classic), as well as hard dri\
ve.
Keyboard--A full-size keyboard is included with all systems.
Monitor--A VGA monitor is included.
Software--Diskettes containing the VoiceTrak software will be included. This...](http://img.usermanuals.tech/thumb/5742/86970/w300_voice-trak-install-maint_d-7.png "Page 8
C
omponents
VoiceTrak turnkey systems are shipped with the following components:
Computer--VoiceTrak is configured on a minimum 80486DX100 MHz mini tower
computer. The computer will house the appropriate Rhetorex audio processing
boards and modem for remote diagnostics (Classic), as well as hard dri\
ve.
Keyboard--A full-size keyboard is included with all systems.
Monitor--A VGA monitor is included.
Software--Diskettes containing the VoiceTrak software will be included. This...")
C omponents VoiceTrak turnkey systems are shipped with the following components: Computer--VoiceTrak is configured on a minimum 80486DX100 MHz mini tower computer. The computer will house the appropriate Rhetorex audio processing boards and modem for remote diagnostics (Classic), as well as hard dri\ ve. Keyboard--A full-size keyboard is included with all systems. Monitor--A VGA monitor is included. Software--Diskettes containing the VoiceTrak software will be included. This...
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S
ystem Placement
Place VoiceTrak in an area that is CLEAN, DRY, ACCESSIBLE, WELL VENTILAT\
ED
and away from other electronic equipment.
VoiceTrak should probably not be installed in the telephone equipment ro\
om. These
rooms usually lack adequate ventilation, filtration and easy access. We highly
recommend that VoiceTrak be installed in an office area to monitor operation and allow
easy access for maintaining mailboxes and system backups.
The computer, keyboard and monitor should be...](http://img.usermanuals.tech/thumb/5742/86970/w300_voice-trak-install-maint_d-8.png "Page 9
S
ystem Placement
Place VoiceTrak in an area that is CLEAN, DRY, ACCESSIBLE, WELL VENTILAT\
ED
and away from other electronic equipment.
VoiceTrak should probably not be installed in the telephone equipment ro\
om. These
rooms usually lack adequate ventilation, filtration and easy access. We highly
recommend that VoiceTrak be installed in an office area to monitor operation and allow
easy access for maintaining mailboxes and system backups.
The computer, keyboard and monitor should be...")
S ystem Placement Place VoiceTrak in an area that is CLEAN, DRY, ACCESSIBLE, WELL VENTILAT\ ED and away from other electronic equipment. VoiceTrak should probably not be installed in the telephone equipment ro\ om. These rooms usually lack adequate ventilation, filtration and easy access. We highly recommend that VoiceTrak be installed in an office area to monitor operation and allow easy access for maintaining mailboxes and system backups. The computer, keyboard and monitor should be...
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L
oading VoiceTrak Software
Overview
Please skip this section if you purchased a turnkey system.
The following information provides step-by-step instructions for loading\
VoiceTrak
software onto a customer or dealer-supplied computer.
Important: If we did not sell it we will not support it! If the customer or dealer chooses to
purchase his own PC equipment, he also purchases the obligation of configuring and
supporting that system. A substantial service charge will be incurred if...](http://img.usermanuals.tech/thumb/5742/86970/w300_voice-trak-install-maint_d-9.png "Page 10
L
oading VoiceTrak Software
Overview
Please skip this section if you purchased a turnkey system.
The following information provides step-by-step instructions for loading\
VoiceTrak
software onto a customer or dealer-supplied computer.
Important: If we did not sell it we will not support it! If the customer or dealer chooses to
purchase his own PC equipment, he also purchases the obligation of configuring and
supporting that system. A substantial service charge will be incurred if...")
L oading VoiceTrak Software Overview Please skip this section if you purchased a turnkey system. The following information provides step-by-step instructions for loading\ VoiceTrak software onto a customer or dealer-supplied computer. Important: If we did not sell it we will not support it! If the customer or dealer chooses to purchase his own PC equipment, he also purchases the obligation of configuring and supporting that system. A substantial service charge will be incurred if...