VoiceTrak Voice Mail Auto Attendant System User Guide

VOICE.BAT 
The VOICE.BAT file can be found within the C2C directory.  Several VoiceTrak features 
are controlled by the settings in VOICE.BAT. The file as it appears, as well as a 
description of the command line, follows. 
 
  
Note:  Lines that begin with REM are ignored.  If you wish to have Voice\
Trak recognize 
that command line, remove the REM.  
 
  
Note:  ALWAYS reset the machine after making modifications to the VOICE.BAT FILE. 
  
@echo off 
echo Copyright VoiceTrak  Atlanta, GA 
set INTLVL=5...

Echo All lines following the echo statement are text messages that appear on 
the screen. 
 
INTLVL Software interrupt.  (If an interrupt conflict exists, try 2.) 
 
NAMVERIFY Determines if the box number will be played prior to the spoken name on \
certain transfers. 
 
GETOUT Determines if caller will return to opening salutation or exit system after 
listening to department level recordings. 
 
DBFILES Do not modify! 
 
NOTIFY Defines from which port outcall notifications will begin.  VoiceTrak will...

PARITY RS232 integrations only.  0=none, 1=odd, 2=even. 
 
DATABITS RS232 integrations only.  5, 6, 7 or 8. 
 
STOPBITS RS232 integrations only.  1 or 2. 
 
Datadelay  RS232 integrations only.  Use of this feature has never been necessary. 
 Sets the time to wait between the transmission of each character in the\
 
transmit buffer.  If datadelay is set to 1, there will be tenth of a sec\
ond 
delay between each character sent, typically for MWL information.   
  
Star/Retrieve From the opening salutation...

Where X is the number of seconds desired. 
 
Mode bw80 Necessary for some monochrome monitors 
 
PROMPTS Subdirectory where voice prompts are located. 
SAL  Subdirectory where salutation information/recordings  are located. 
DEPT  Subdirectory where department information/recordings are located. 
MESG  Subdirectory where messages are located. 
USER  Subdirectory where mailbox information/recordings are located. 
  
Note: The syntax to define directories must be: SET XXX=C:\C2C\YYY 
W here XXX is SAL,...

 system administration area and by referring to FAXTrak 
 document 463. 
 
*.MSG   Messages left by callers. 
 
*.LOG   System use logs. 
 
REPORT.*  System reports. 
 
© VoiceTrak  
 VoiceTrak Administration Manual - Page  24    

Rhetorex Files  
 
RHETDRV.EXE Loads Rhetorex driver 
 
VOICECNF.EXE Part of RHETDRV.EXE (loads firmware) 
 
CONFIGUR.EXE Edits CONFIG file. 
 
CONFIG  Defines driver parameters. 
 
SHOWJUMP.EXE Shows how to set jumpers for various addresses. 
 
RDSPTEST.EXE Used to test for hardware errors on Rhetorex board. 
 
ACCUCALL.EXE Utility program used to define ringback & busy tones on your 
switch. 
 
© VoiceTrak  
 VoiceTrak Administration Manual - Page  25    

System Backup 
 
 
The following files change often and should be part of a regular backup procedure to 
disk, tape drive or hard drive: 
*.DAT 
*.DBF 
*.MSG 
*.NAM 
*.GR1 
*.GR2 
*.NDX 
 
Utilities 
 
 
PKUNZIP  
Used to decompress and compress files stored in .ZIP format.  To unzip t\
he file 
PROSTAR.120 from the TONE&FIL.ZIP file, the following command would work: 
PKUNZIP TONE&FIL PROSTAR.120 
BROWSE.EXE  
Use extreme caution with this utility.  You should have extensive PC experience and...

RDSPTEST  
Rhetorex provides a utility to analyze the Rhetorex boards for problems.  To run: 
 
1.  Exit VoiceTrak.   
2.  From C2C:\, type RDSPTEST  
3. The RDSP DIAGNOSTICS screen will appear.  The arrow in the upper left- 
hand corner will point to the board (ports) to be tested.  Press F5 for Board 
Diagnostics. 
4. A new screen will appear.  Choose F3 Run All Tests.  A series of diagnos\
tic 
tests will be completed and the status of the tests will appear in the upper 
right-hand window. 
5. If any...

System Maintenance 
 
 
Overview 
The following sections explain how to maintain and set up mailboxes, salutations and 
departments.  Instructions have been divided into two sections:  System Administrator 
and Technician. 
 
Password Levels  
VoiceTrak uses two password levels:  Technician and System Administrator.  Users 
accessing the system with the Technician level password are allowed access to all 
areas of VoiceTrak and have access to mailbox passwords.  The System Administrator 
password allows...

System Administrator 
 
 
Introduction 
A system administrator should be appointed to provide routine maintenance.  The 
following section provides information on creating and maintaining mailb\
oxes, 
salutations and department mappings. Additional information about specific mailbox 
features can be found in the User Guide. 
 
Accessing VoiceTrak 
System maintenance is accomplished via the keyboard and through a touch-tone 
telephone.  Information must be entered on the screen and recordings mus\
t be...