VoiceTrak Voice Mail Auto Attendant System User Guide

Software Requirements 
 
MS-DOS 6.2 
VoiceTrak software 
Co-Session Remote Package.  VoiceTrak systems sold without turnkey 
services/hardware can be configured for remote maintenance.  We 
support Boca Research 14.4 internal modems. Purchasing a copy of Co-
Session Host software by Triton Technologies for the VoiceTrak machine 
and a copy of Co-Session remote software for the in-house machine from 
which support will be initiated will also be necessary.   
 
Audio Processing Boards 
Board Types...

Installation 
Once convinced DOS 6.2 is loaded and working correctly, remove the cover\
 to your PC 
and get ready to install the Rhetorex board(s). 
  
Note:  If you are attempting this installation you should be well versed in how to handle 
expensive computer components.  Remember that this board probably costs more than 
your computer!  As with all computer boards, do not touch anything except the edge of 
the card.  Use a grounding strap to discharge any static electricity before handling.  Do 
ot...

CONFIGUR  
The CONFIGUR program modifies the Rhetorex CONFIG file used to change the 
operating parameters of the Rhetorex board(s) and designate the tone and filter table 
for the phone system. If more than one Rhetorex board is installed, it will be necessary 
to use the CONFIGUR.EXE program to modify the CONFIG file. 
1. From C2C:\, type CONFIGUR  
2. Choose F2 (ports) and add the appropriate addresses for each Rhetorex 
board. (8 ports=301, 12-ports=302, etc.  Adding H at the end of the address is...

Connecting VoiceTrak to Phone System 
 
 
Connect VoiceTrak to your phone system using standard two-pair base cord\
s.  These 
cords have four wires each.  The inner wires (green/red) of the top jack are port one.  
The outer wires (black/yellow) of the top jack are port two.  The inner wires (green/red) 
of the bottom jack are port three, and the outer wires (black/yellow) of the bottom jack 
are port four. 
  
Note:  Have at least one telephone near you for testing.  You will make many test calls 
and...

Accucall  
 
 
Overview 
Accucall is a program written and distributed by Rhetorex.  It is used to define the 
ringback and busy tones of a particular phone system.  When the Rhetorex board hears 
these tones, certain signals are sent to the VoiceTrak software so the call can be 
handled appropriately.  Use of this program is only required when VoiceTrak has not 
supplied a tone table for your particular phone system, or if your system varies too 
much from our standard file to operate properly....

tone. 
Name the tone  
Assume youre testing a Panasonic KXT.  We would suggest you name the 
tone KXTRing, or something to identify the equipment and the type of tone. 
Change TYPE to RING1 
With your cursor positioned on the TYPE line, use the space bar to toggle 
through the options until you see RING1.  After selecting RING1, use your 
arrow keys to move to TERMINATING. 
Change Terminating to YES 
With your cursor positioned on the TERMINATING line, use the space bar to 
toggle to YES.  After...

  
Important Note:  Some phone systems send a busy signal to VoiceTrak when a call has 
been terminated.  VoiceTrak can read that signal and clear the port quickly.  If the 
phone system sends the same busy signal that you tested earlier, no other steps are 
necessary.  Some phone systems send a fast busy signal to the voice mail system 
when a call has been terminated and VoiceTrak can detect this signal and disconnect 
the port.  If the system sends fast busy, set up a test to determine how Accucall...

We will assume your tone table is called KXT1232.  Issue the following 
command: 
CONFIGUR  
Starts Rhetorex Configuration program 
F4  
PCPM File Name Specification Menu 
Enter name of file  
Using our same example, you would type  
KXT1232  
F10  
Return to Main Menu 
F10  
Exit system 
Y Verify that you wish to save changes. 
 
When you see the C:\C2C prompt, press the RESET button on the computer to reload 
the Rhetorex driver and start VoiceTrak.  All should work properly. 
 
© VoiceTrak ...

Software Files 
 
 
The following files can be found in the C2C directory.   
 
CONFIG.SYS  
DEVICE=C:\DOS\HIMEM.SYS /V DEVICE=C:\DOS\EMM386.EXE RAM HIGHSCAN I=B000-B7FF I=E000-EFFF 512 X=D0\
00-D7FF FRAME=D800 /V 
BUFFERS=20,0 
FILES=50 
DOS=UMB 
LASTDRIVE=E 
FCBS=16,8 
REM ********************************************************************\
*** 
REM Startup sequence for VoiceTrak.  BE CAREFUL ABOUT MAKING CHANGES! 
REM Lines which start with REM are ignored by DOS.  050696 
REM...

 
AUTOEXEC.BAT  
@ECHO OFF 
Echo Startup sequence for VoiceTrak by VoiceTrak Inc. 
REM ********************************************************************\
 
REM Startup sequence for VoiceTrak.  BE CAREFUL ABOUT MAKING CHANGES! 
REM Lines which start with REM are ignored by DOS. 
REM ********************************************************************\
*** 
path=c:\;c:\dos;c:\c2c 
PROMPT $p$g 
cd\host 
LH host -a 
choice /t:n,10 Please wait for modem to load 
LH C:\DOS\SMARTDRV.EXE C /V 
C:\DOS\SCANDISK...