VoiceTrak Voice Mail Auto Attendant System User Guide

k eyboard and four must be entered from the phone. 
 
Notify Limit 
Restricts the number of digits that may be dialed for an outcall notification  
Defaults to 7.  VoiceTrak automatically detects if the call is being made to a 
digital pager, so it is not necessary to increase the notify limit to accommodate 
the additional digits.  VoiceTrak also automatically detects toll-free n\
umbers so 
that mailboxes may be restricted to 7, but still allow outcall to the 800 number. 
 
2-6 Limits calls to internal...

character turns off VoiceTrak line monitoring.  This means VoiceTrak wil\
l not 
monitor the line for ringing, busy or answer conditions.  This is necess\
ary with 
more and more pager systems. 
 
The “S” character tells VoiceTrak to dial the number a single time only.   
 
Voice Pagers 
VoiceTrak can call a voice pager, play the message, save the new message\
 and 
not call again until another message is received.  Voice pager entries must be 
made from the keyboard and are as follows: 
9,2554040V (V...

√ Leave the extension field blank.   
√ Enter the box type so that it matches the other box types on the system. 
√ Enter a first and last name of the boxholder if you wish him to be liste\
d in 
dial by name. 
√ DND Status must be set for Y 
√ DND Change Allow must be set for N. 
√ Set MWL for N. 
√ All other parameters can be set for the default values. 
 
 
Very Long Name Lists--An Alternative to Mapping 
 
Companies employing a large workforce that wish to give callers a list of  the names 
and...

Technician 
 
 
Introduction 
The following information can be accessed only through the Technician le\
vel password. 
 Most settings should not be changed.  If changes are made, please docum\
ent change 
made, date and reason.  A changed parameter may have unpredictable results with 
your particular phone system. 
 
Global Parameters  
Changes should never be made to Global Parameters unless instructed by V\
oiceTrak.  
Global Parameters control systemwide features for integration with the phone system....

transition information event.  Expressed in 10 ms ticks: 4 x 
10 ms = .4 sec.  
DTMF On  (10) Duration of DTMF tone when dialing.  Be sure this is 
compatible with your telephone system.  Expressed in 10 
ms ticks: 10 x 10 ms = .1 sec.  
Minimum Pulse On (2)Minimum duration ON for valid loop pulse digit.  
Expressed in 10 ms ticks: 2 x 10 ms = .2 sec.  
Minimum Silence (2) Minimum duration OFF for valid loop pulse digit.  
Expressed in 10 ms ticks: 2 x 10 ms = .2 sec.  
Minimum Digit 
Separation  (25)...

Custom Parameters 
Two pages of Custom Parameters are available.  To access page 2, press t\
he Page 
Down key.  
Page 1 
Custom Parameter Menu Screen - Page 1 
Mailbox  
Length Sets the default mailbox length for your VoiceTrak system.  If all 
extensions are the same length (2 to 4 is typical), set this 
parameter.  (See also Custom Parameters, page 2 Fix/Var Box 
Num.)  All mailboxes should be the same length.  The mailbox 
number should be the same as the extension number.   
 
Timeout Number of...

Hold  Sequence to place a caller on hold.  In most cases, a flashhook 
followed by a pause.  Almost always set for &, 
 
No Answer  
Return Sequence to return to a holding caller when the extension has not 
been answered.  (Supervised transfers only.)  In most cases, a 
flashhook followed by a pause.  Listed as &, 
 
Busy  
Return  Sequence to return to a holding caller when the extension is busy.  
(Supervised transfers only.)  In most cases, a flashhook followed by 
a pause.  Listed as &, 
Return...

Digit  Digit dialed to send caller to previous menu.  The digit 9 is 
recommended unless mailboxes or extensions must begin with 9.  
Make sure mailboxes do not begin with the digit chosen for this 
function. 
 
Maximum Record  
Time  Maximum record time allowed for each message, in seconds.  180 
is good.  You may use up to 999 seconds. 
 
Max  
Silence Maximum length of silence in seconds to be considered a 
disconnect, typically during a record session.  If there is silence for \
this length of time,...

 
An alternative approach is the ability to dial the mailbox number 
then press the * key.  This provides a slight pause, then begins 
playing the personal greeting.  An operator can manually transfer a 
caller to a VoiceTrak mailbox by following these steps:  Confirm the 
caller wishes to leave a voice mail message, press the appropriate 
hold or transfer key, dial VoiceTrak, when the salutation begins to 
play dial the mailbox number and press *, then hang up.  VoiceTrak 
will provide a slight pause...

call will yield either silence or dial/reorder tone.  If your PBX yields 
silence, set the grunt to 1 (ON).  This setting will query the caller \
to 
determine if he is still on the line before transferring.  If your switc\
h 
yields dial/reorder tone, set grunt to 0 (OFF).  This setting will 
transfer the call if it detects silence, or disconnect if dial/reorder 
tone is detected.  Important:  We strongly suggest this be set to 1.  \
 
Threshold  
Grunt  Determines noise threshold for grunt, if on (set...