Xerox 6204 User Manual

							Maintenance
Xerox 6204 Wide Format Solution
Printer User Guide6-9
Cleaning the Machine
WARNING:To reduce the risk of electric shock, power off the machine before cleaning, as directed 
in the section on Powering the System On/Off. 
CAUTIONS:
• Do not use benzene, paint thinner, other volatile liquids, or insect sprays/repellents on the 
machine. These substances may discolor, deform, or crack covers.
• Cleaning the machine with an excessive amount of water may cause the machine to malfunction.
To clean the machine:
1. Power off the machine as indicated in the above Warning.
2. Gently wipe only the exterior surfaces with a well wrung-out, damp, soft cloth. 
Note 
You may apply a small amount of neutral detergent to the damp cloth to remove stubborn soiling. 
3. Dry the surfaces with a soft, lint-free cloth.
4. After all cleaned surfaces are dry, power on the machine as directed in the section on Powering the 
System On/Off. 
Downloaded From ManualsPrinter.com Manuals 
						

							Maintenance
Xerox 6204 Wide Format Solution
Printer User Guide 6-10
Downloaded From ManualsPrinter.com Manuals 
						

							Xerox 6204 Wide Format Solution
User Guide7-1
7Problem Solving
This chapter describes problems that may occur with the machine and the recommended solutions.
•Troubleshooting
• General Problems
• Problems during Printing
• Error Messages
•Paper Jams
Downloaded From ManualsPrinter.com Manuals 
						

							Problem Solving
Xerox 6204 Wide Format Solution
User Guide 7-2
Troubleshooting
This section describes problems that may occur with the machine and their solutions.
See the following for troubleshooting procedures to solve the problems.
If the machine does not work correctly after performing the troubleshooting recommended above, 
then contact your Xerox Customer Support Center.
Power is not switched On.ActionRefer to the section on General Problems. 
NoYe s
Touch screen is dark.ActionRefer to the section on General Problems. 
NoYe s
A message is displayed.ActionRefer to the section on General Problems. 
NoYe s
Trouble during printingActionRefer to the section on Problems during Printing. 
Ye s
Downloaded From ManualsPrinter.com Manuals 
						

							Problem Solving
Xerox 6204 Wide Format Solution
User Guide7-3
General Problems
If you think that there is a problem with the machine, check the machine status again.
WARNING:This machine contains precision measuring equipment and uses a high-voltage power 
supply. To avoid the risk of electric shock, never open or remove covers that are secured with 
screws, unless you are specifically instructed to do so in the User Guide. Always follow the 
instructions in the User Guide to retain your install/reinstall options. Never attempt to alter the 
machine or change its parts because doing so may result in fire or smoke.
SymptomsCheckRemedy
Power is not 
switched On.Is the circuit breaker (main 
power switch) or the power 
switch of the machine off?Turn on the circuit breaker and then the power switch.
Refer to the section on Powering the System On/Off. 
Is the power cord plugged 
into the power outlet?Turn off the circuit breaker and power switch, and firmly 
plug in the power cord. Then turn on the circuit breaker 
(main power switch) and power switch.
Refer to the section on Powering the System On/Off. 
Is the power cord 
disconnected from the 
machine?
Is power of the correct 
voltage being supplied?The machine must be connected to a 120V (volts), 15A 
(amperes) supply in the U.S., and to a 220-240V supply in 
Europe.
Refer to the section on Power Connection. 
Touch screen is 
dark.Is the  button 
illuminated?The machine is in the Power Saver mode. Press the 
 button on the control panel to cancel the 
Power Saver mode.
Refer to the section on Exiting the Power Saver Mode. 
Is the brightness dial set too 
low?Use the brightness dial to adjust display brightness.
Refer to section on the Control Panel. 
A message is 
displayed.Did a paper jam occur?Refer to the section on Paper Jams. 
Is the message "Initializing" 
displayed?If the message is displayed for more than 3 minutes, 
contact your Xerox Customer Support Center.
Downloaded From ManualsPrinter.com Manuals 
						

							Problem Solving
Xerox 6204 Wide Format Solution
User Guide 7-4
Problems during Printing
The following will help solve problems which may occur during printing.
SymptomsCheckRemedy
Unable to print.Is the machine’s circuit breaker 
or power switch off?Turn on the circuit breaker (main power switch) 
and the power switch.
Refer to the section on Powering the System 
On/Off. 
Is the printer [Offline]?Press the  button and confirm 
that the printer is online. If the status is [Offline], 
select [Online] on the [Print Status] screen.
Is the network cable 
disconnected?Connect the network cable.
Did a machine fault occur?Check the error message, and follow the 
instructions to solve the problem.
Are the Network Settings 
correct?Correctly set up the Network Settings.
Unable to print 
using the manual 
feed tray (Bypass).Is the specified size media 
loaded correctly?Load the correct size media according to the 
message that appears, and then print again.
Refer to the section on Using the Manual Feed Tray 
(Bypass).
Media often jams 
or is wrinkled.Is the correct type of media 
being used?Load a correct type of media.
Refer to the section on Medial Type. 
Is the media loaded correctly?Load the media correctly.
Refer to the section on Loading Media. 
Is the media tray set correctly?Firmly push in the media tray until it stops.
Refer to the section on Loading Media. 
Is the media damp?Replace with new media.
Refer to the section on Loading Media. 
Do the media size series and the 
media type settings match the 
media loaded in the machine?Select the media size series and the media type 
that match the media that is loaded in the 
machine.
Refer to the section on Media Settings. 
Are there torn pieces of media or 
foreign objects inside the 
machine?Open the front doors and slide out the media 
drawer(s) to remove the torn media or foreign 
objects.
Refer to the sections on Paper Jams and Loading 
Medial. 
Downloaded From ManualsPrinter.com Manuals 
						

							Problem Solving
Xerox 6204 Wide Format Solution
User Guide7-5
The prints are too 
light.Is a load toner message 
displayed?Load toner.
Refer to the section on Loading Toner. 
Is the toner density setting 
correct?Adjust the toner density via the Web Print 
Management Tool. 
In Web Print Management Tool, select 
[Configuration] > [Printer] > [Printer Setup] > 
[Toner Density].
Images on the print 
are skewed.Is the media loaded correctly?Load the media correctly.
Refer to the section on Loading Media. 
Is the media tray set correctly?Firmly push in the media tray until it stops.
Refer to the section on Loading Media. 
Part of the image is 
missing on the 
print, or is smudged 
or unclear.Is the media damp?If the media is damp, some parts of the image 
may not print, or the print may be smudged and 
unclear. Replace the damp media with new, dry 
media.
Refer to the section on Loading Media. 
Is the loaded media folded or 
wrinkled?Remove the defective media and replace with new 
media.
Refer to the section on Loading Media. 
Dirt appears at 
equal intervals.Dirt on the paper feed path.Print a few pages.
Internal components are dirty.Contact your Xerox Customer Support Center.
The print has black 
dots.Internal components are dirty.Contact your Xerox Customer Support Center.
SymptomsCheckRemedy
Downloaded From ManualsPrinter.com Manuals 
						

							Problem Solving
Xerox 6204 Wide Format Solution
User Guide 7-6
The print has black 
lines.Internal components are dirty.Contact your Xerox Customer Support Center.
White dots appear 
in black filled areas. Is the correct type of media 
being used?Load a correct type of media.
Refer to the section on Loading Media. 
Internal components are dirty.Contact your Xerox Customer Support Center.
Toner smudges 
when rubbed with 
your finger.
Toner is not fused 
to the paper.
The paper is dirtied 
with toner. Is the media damp?Replace with new, dry media.
Refer to the section on Loading Media. 
Is the correct type of media 
used?Load the correct type of media.
Refer to the section on Loading Media. 
Are the media settings correct?Select the correct media settings.
Refer to the section on Media Settings. 
The entire paper 
area is printed 
black.A probable cause is an internal 
machine fault.Contact your Xerox Customer Support Center.
SymptomsCheckRemedy
Downloaded From ManualsPrinter.com Manuals 
						

							Problem Solving
Xerox 6204 Wide Format Solution
User Guide7-7
Nothing is printed. A probable cause is an internal 
machine fault.Contact your Xerox Customer Support Center.
Part of the image is 
"cut off" at the 
edges of the media.Was the correct media series 
used? Does the image exceed 
the machine's printable area?Decrease the original print area.
Refer to the Specifications “Image loss width”’. 
SymptomsCheckRemedy
Downloaded From ManualsPrinter.com Manuals 
						

							Problem Solving
Xerox 6204 Wide Format Solution
User Guide 7-8
Error Messages
This section describes how to solve the problem when an error message appears.
Error messages displayed will vary depending on your particular situation and the error involved.
Error MessageCause and Remedy
A fault has occurred.
Switch Off the Machine and then On.
(XXX-XXX)[Cause] An error occurred.
[Remedy]Turn off the power, wait until the touch screen goes dark 
(about 10 sec.), and then turn on power again.
If the message persists, record the displayed contents for [(XXX-
XXX)]. Switch off the machine immediately, wait for the touch 
screen to go dark, and contact your Xerox Customer Support Center.
A fault has occurred.
Press [Restart] to start recovery. (XXX-
XXX)[Cause] An internal error occurred.
[Remedy] Select the [Restart] button on the display.
If the error persists, turn off the power (about 10 sec.), then turn on 
the power again.
If the message persists, record the displayed contents for [(XXX-
XXX)]. Switch off the machine immediately, wait for the touch 
screen to go dark, and contact your Xerox Customer Support Center.
Downloaded From ManualsPrinter.com Manuals