Xerox Dd020 Manual

							Troubleshooting
WorkCentre 7120 Multifunction Printer
User Guide191
Paper Jams in the Finisher Transport
1. Lift to open the finisher transport cover.
Note:The cover is hinged and cannot be removed from the printer.
2. Remove the jammed paper.
Note:If the paper is torn, remove all torn pieces from the printer.
3. Close the finisher transport cover.
Clearing Hole Punch Jams in Office Finisher LX
1. Lift to open the finisher transport cover, then open the front transport cover.
Note:The covers are hinged and cannot be removed from the printer.
wc7120-090
wc7120-091
wc7120-058 
						

							Troubleshooting
WorkCentre 7120 Multifunction Printer
User Guide 192
2. Remove the Hole Punch Waste Container at R4.
3. Empty the waste container.
Note:Whenever the waste container is removed, it must be emptied before re-inserting it in the printer.
4. Insert the container all the way into the finisher.
5. Locate and remove any paper jams.
6. Close the front transport cover, then close the finisher transport cover.
wc7120-059
wc7120-060
wc7120-061 
						

							Troubleshooting
WorkCentre 7120 Multifunction Printer
User Guide193
Troubleshooting Paper Jams
The printer is designed to function with minimal paper jams using Xerox supported media types only. 
Other media types may cause more frequent paper jams. If supported media is jamming frequently in 
one area, that area may need to be cleaned or repaired.
This section contains help for the following problems:
•The Printer Pulls Multiple Sheets Together on page 193
•Paper Jam Message Stays On on page 193
•Duplex Unit Jams on page 194
•Document Feeder Jams on page 194
The Printer Pulls Multiple Sheets Together
Paper Jam Message Stays On
Probable CausesSolutions
The paper tray is too full. Remove some of the paper. Do not load paper past fill line.
The front edges of the paper are not even.  Remove the media, align the front edges, then reload it.
The media is moist from humidity.  Remove the media from the tray, and replace it with new 
dry media.
Too much static electricity is present.  Try a new ream of paper.
Unsupported media. Use only Xerox-approved media. See Supported Media on 
page 51.
Humidity is too high for coated paper. Feed paper one sheet at a time.
Probable CausesSolutions
Some paper remains jammed in the printer. Recheck the media path and make sure that you have 
removed all of the jammed paper. 
						

							Troubleshooting
WorkCentre 7120 Multifunction Printer
User Guide 194
Duplex Unit Jams
Document Feeder Jams
Media Misfeeds
Probable CausesSolutions
Unsupported media of the wrong size, 
thickness, or type is being used.Use only Xerox-approved media. For details, see Supported 
Media on page 51.
Recheck the media path inside the duplex module and 
make sure that you have removed all of the jammed paper.
Make sure that you have not mixed media types in the tray.
Do not print envelopes, labels, extra heavyweight, or gloss 
paper 2-sided.
Probable CausesSolutions
Unsupported media of the wrong size, 
thickness, or type is in use.Do not use unsupported media.
Use only Xerox-approved media. See Supported Media on 
page 51.
The documents loaded in the document feeder 
exceed the maximum capacity allowed.Place fewer documents in the document feeder.
The document feeder guides are 
improperly adjusted.Ensure the media guides fit snugly against the media 
loaded in the document feeder.
Probable CausesSolutions
The media is not correctly positioned in the tray. Remove the misfed media and reposition the media 
properly in the tray. Ensure that the media guides in the 
tray are set correctly.
The number of sheets in the tray exceeds the 
maximum capacity allowed.Remove the excess paper and load paper below the fill line.
The media guides are not correctly adjusted to 
the media size.Adjust the media guides in the tray to match the size of 
the media.
Warped or wrinkled media is loaded in the tray. Remove the media, smooth it out, and reload it. If it still 
misfeeds, do not use that media.
The media is moist from humidity. Remove the moist media and replace it with new, dry media.
Unsupported media of the wrong size, 
thickness, or type is in use.Do not use unsupported media.
Use Xerox-approved media. See Supported Media on 
page 51. 
						

							Troubleshooting
WorkCentre 7120 Multifunction Printer
User Guide195 The label sheet is facing the wrong way in the tray. Load the label sheets according to the 
manufacturer’s instructions.
Envelopes are facing the wrong way in Tray 5 
(Bypass Tray).Load the envelopes facedown in Tray 5 (Bypass Tray) with 
the flaps closed, on the leading edge.
Probable CausesSolutions 
						

							Troubleshooting
WorkCentre 7120 Multifunction Printer
User Guide 196
Clearing Staple Jams
This section includes:
•Clearing Staple Jams in Integrated Office Finisher on page 196
•Clearing Main Staple Jams in Office Finisher LX on page 198
•Clearing Booklet Maker Staple Jams in Office Finisher LX on page 200
Clearing Staple Jams in Integrated Office Finisher
WARNING:Do not perform this procedure while the printer is copying or printing.
1. Open the finisher door.
2. Grip the staple cartridge by the orange handle and remove it by pulling it firmly toward you.
3. Check inside the finisher for any loose staples and remove them.
wc7120-044
wc7120-045
wc7120-046 
						

							Troubleshooting
WorkCentre 7120 Multifunction Printer
User Guide197
4. Open the staple cartridge clamp by pulling firmly in the direction shown.
5. Remove the jammed staples (1), then push the clamp in the direction shown until it snaps into the 
locked position (2).
WARNING:The points of the jammed staples are sharp. Remove the jammed staples carefully.
6. Grip the staple cartridge by the orange handle and insert it into the staple cartridge unit until it clicks.
7. Close the finisher front door.
wc7120-097
wc7120-098
1
2
wc7120-049 
						

							Troubleshooting
WorkCentre 7120 Multifunction Printer
User Guide 198
Clearing Main Staple Jams in Office Finisher LX
WARNING:Do not perform this procedure when the printer is copying or printing.
1. Open the finisher front door.
2. The stapler is located inside the finisher cabinet. Pull the stapler toward you until it stops.
3. Push the stapler to the right.
4. Grip the staple cartridge by the orange handle and remove it by pulling it firmly toward you. 
wc7120-050
wc7120-051
wc7120-052 
						

							Troubleshooting
WorkCentre 7120 Multifunction Printer
User Guide199
5. Check inside the finisher for any loose staples and remove them.
6. Open the staple cartridge clamp by pulling firmly in the direction shown.
WARNING:The points of the jammed staples are sharp. Remove the jammed staples carefully.
7. Remove the jammed staples (1), then push the clamp in the direction shown until it snaps into the 
locked position (2).
8.  Grip the staple cartridge by the orange handle and insert it into the stapler until it clicks into place.
9. Close the finisher front door.
wc7120-053
wc7120-097
wc7120-098
1
2
wc7120-099 
						

							Troubleshooting
WorkCentre 7120 Multifunction Printer
User Guide 200
Clearing Booklet Maker Staple Jams in Office Finisher LX
The booklet maker stapler uses two staple cartridges labeled R2 and R3. Booklet stapling requires that 
both staple cartridges be free of jammed staples.
WARNING:Do not perform this procedure when the printer is copying or printing.
1. Open the booklet maker side cover.
2. If the staple cartridges are not visible, grip the vertical panels at the left and right of the opening 
and gently slide them to the center until they stop.
3. Grip the orange tabs on both sides of the staple cartridge and pull the cartridge out of the stapler
WARNING:The points of the jammed staples are sharp. Remove the jammed staples carefully.
wc7120-054
wc7120-055
wc7120-056