Xerox Documate 5445 User Guide

User Guide33
Maintenance
This section contains information about maintenance, troubleshooting, uninstalling, scanner 
specifications, and spare parts.
Safety Precautions
When servicing the scanner you should take the following precautions to ensure your safety and 
prevent damage to the scanner.
Do These
• Wear protective gloves when cleaning the scanner with Isopropyl rubbing alcohol. Rubbing 
alcohol may irritate sensitive skin.
• Only perform scanner maintenance as described in this chapter.
• Keep...

Xerox® DocuMate® 5445/5460 Maintenance
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Hardware Properties
You can use the scanner’s properties page to keep track of scanner maintenance, change some of 
the hardware options, configure the scanner interface behavior, and adjust application options 
that may be available for your scanner.
To open the scanner hardware properties page:
•Windows 7 and later—from the Windows Control Panel, open Hardware and Sound and 
then Devices and Printers. Right-click on the scanner and then select Scan...

Maintenance Xerox® DocuMate® 5445/5460
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Power Settings
Some features described herein may not be available for the current scanner. 
•Sleep mode—sleep mode is the low-power state when the scanner is not in use. You can 
adjust the amount of time you want the scanner to wait before it goes into low power. 
Click the green enter button to save any changes in the Sleep mode field.
Click the red reset button to reset to the default timeout value.
•Power off—input the number of minutes you want...

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Driver Settings
The options in this panel are for configuring how the TWAIN interface will behave in some 
scenarios. Please see the TWAIN scanning guide on the installation disc for instructions. 
Clearing Paper Jams
Depending on the paper type, scanning results may be poor even when you scan documents that 
are in the list of acceptable document types on page 23.
If you are getting consistent paper jams or double feed errors please try the following:...

Maintenance Xerox® DocuMate® 5445/5460
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2. Remove the jammed paper and close the cover.
To reduce the number of paper jams, smooth and straighten the paper before scanning, adjust 
the guides to the paper size, and insert the paper evenly into the ADF.
Note: If the paper jam occurs only at the exit area, remove the exit guides and then try scanning 
again.
To detach the exit guides:
1. Close the trays. 
2. Remove the input tray by carefully but firmly pulling it away from the scanner.
3....

Xerox® DocuMate® 5445/5460 Maintenance
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4. Carefully and firmly pull the exit guides away from the scanner.
The exit guides are hard plastic arms that snap on to a bar in the exit path of the scanner. Be 
sure to pull the exit guides straight away from the scanner. Do not bend or twist the guides 
while trying to detach them as it will cause the plastic to crack and break.
5. Set the exit guides aside where you can find them. 
T
WARNING: The exit guides are small enough to pose a choking...

Maintenance Xerox® DocuMate® 5445/5460
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To attach the exit guides:
1. Close the trays. Remove the input tray by carefully but firmly pulling it away from the scanner. 
Place the scanner on its back.
2. Locate notches in the underside of the exit path where the guides are going to be attached.
3. Align the exit guide clips to the bar and push firmly on the guides until they snap onto the bar.
The exit guides are hard plastic arms that snap on to a bar in the exit path of the scanner. Be 
sure...

Xerox® DocuMate® 5445/5460 Maintenance
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Cleaning the Inside of the Scanner
Cleaning the inside of the scanner helps to keep your scanner operating at optimum performance. 
You should clean the inside of the scanner at least once a week or after 2,000 pages have been 
scanned. If you are getting frequent paper jams, multiple pages feeding at the same time, or 
you’re seeing lines in the scanned image, it is time to clean the scanner.
When cleaning the inside of the scanner, you should clean...

Maintenance Xerox® DocuMate® 5445/5460
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• You will need a cotton swab.
Cleaning the Sensors
1. Press the ADF cover release button and open the scanner.
2. The following illustration shows the location of the sensors in the scanner. 
3. Carefully clean the sensors with a dry cotton swab.
Cleaning the Rollers
Preparation
• You will need a roller cleaning paper for cleaning the rollers. Roller cleaning papers can be 
purchased from our website at www.xeroxscanners.com in the Parts & Accessories...

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• Use scissors to open the roller cleaning paper bag, cutting across the dotted line.
Note: When cleaning the rollers, do not rub the roller cleaning paper vigorously back and forth 
across the roller, this will shred the roller cleaning paper and leave debris in the scanner.
Safety Precautions
• Keep the roller cleaning paper away from fire, heaters or any open flame or heat source as 
any form of alcohol is flammable.
• Wear protective gloves as the...