Xerox Documate 5445 User Guide

Maintenance Xerox® DocuMate® 5445/5460
User Guide43
2. The following illustration shows where the rollers are located in the scanner. Use a roller 
cleaning paper to clean all of the rollers indicated in the illustration.
Note: Be careful when cleaning the rollers. All of the rollers, except the free rollers, are designed to 
rotate in one direction only. Do NOT force the roller to rotate in the opposite direction. Forcing the 
roller to rotate will damage it, and cause the scanner to feed pages...

Xerox® DocuMate® 5445/5460 Maintenance
44User Guide
Replacing the Rollers
The roller will wear out and is designed to be a user-replaceable part. A worn roller can cause 
documents to feed in skewed at an angle, or multiple pages to feed at the same time. Before 
replacing the roller you should clean it as excessive dust on the roller will make it appear worn and 
smooth. You cannot properly diagnose a worn roller until you have cleaned it. You should generally 
replace the roller between 160,000 and...

Maintenance Xerox® DocuMate® 5445/5460
User Guide45
2. Remove the roller from the scanner. Angle it out and away from the gear in the scanner.
3. Insert the roller into the scanner. Align the gear on the roller with the gear in the scanner and 
angle the other side of the roller down into the scanner.
4. Close the roller cover. Press gently on both sides of the roller cover until it clicks into place. 

Xerox® DocuMate® 5445/5460 Maintenance
46User Guide
5. When you are done replacing the roller, manually rotate the roller in the direction it feeds the 
paper to verify that the roller is installed correctly.
Replacing the Double Feed Prevention Roller
1. Locate the roller in the ADF door and pull open the roller cover.
2. Remove the roller from the scanner. Slide the roller straight out from the scanner. 

Maintenance Xerox® DocuMate® 5445/5460
User Guide47
3. Insert the new roller into the scanner. Make the side of the bar with the longer groove is on 
the right side when looking at the scanner as indicated in the illustration below.
4. Close the roller cover. 
User Utility
The User Utility is a software program designed to help maintain and troubleshoot your Xerox 
scanner.
On installation you were prompted to place an icon on your Windows desktop. If you selected yes, 
simply double-click on the user...

Xerox® DocuMate® 5445/5460 Maintenance
48User Guide
Main Screen Options
This section briefly describes the options on the main interface of the User Utility. The following 
sections contain detailed instructions on using some of the options in this utility.
Scanner Status—this area displays the status of the scanner connected as well as error code 
details.
Error Code—this field displays an error code number to help you diagnosis and resolve hardware 
errors. Please see Scanner Error Codes on page 49 for...

Maintenance Xerox® DocuMate® 5445/5460
User Guide49
•Vertical Line Reduction: clicking on this button initiates the vertical line adjustment utility. 
Please see “Vertical Line Reduction” on page 52 for instructions.
•Caution Setting: clicking this button opens a window for you to set when to receive a notice 
that it is time to clean the rollers.
Scanner Counter—this section shows the number of pages scanned. Use the options in this 
window to keep track of maintenance performed on the scanner.
•System:...

Xerox® DocuMate® 5445/5460 Maintenance
50User Guide
Error CodeMessageCauseResolution
U11
U12
U13
U14
U15
U16A paper jam has occurred. Paper has jammed 
while being fed 
through the scanner. Open the scanner’s door, remove 
documents, and then close the 
door. Place the documents back 
in the document input tray. 
Please see page 36 for complete 
instructions.
If the problem persists, clean the 
rollers as described in the section 
“Cleaning the Scanner” on 
page 39. 
U18 Paper remains in the scanner....

Maintenance Xerox® DocuMate® 5445/5460
User Guide51
Setting Sleep Mode
Your scanner has a built-in power saving feature that sets the scanner into low power when the 
scanner has been sitting idle for 15 minutes. This default setting conserves power and complies 
with the E
NERGYSTAR requirements. Power saving extends the life of the lamps by turning them off 
when not in use. Depending on your scanner model, there may also be an option to set an 
automatic power off waiting time.
1. Open the scanner...

Xerox® DocuMate® 5445/5460 Maintenance
52User Guide
3. When the Sleep Mode window opens, select the options you want.
–Waiting Time—set the waiting time before sleep mode or power off activates when the 
scanner is idle. This time can be set from 1 to 60 minutes or from 15 to 60 minutes. The 
range of this setting differs depending on the scanner model.
• If the wait time for Power Off is shorter than the wait time for Sleep Mode, the 
scanner will not enter Sleep Mode. 
–(Power Off) Disable—select this...