Xerox Duplex Travel Scanner User Guide

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3. Gently close the scanner lid. Press down on both sides of the lid until you hear a click as the 
arms lock the scanner lid in place.
Additional Cleaning Method
The standard cleaning method for your scanner is to use the dry cleaning cloth in the scanner. If 
lines, smudges or blurry areas are still in the scanned image you can try cleaning the scanner with 
Isopropyl rubbing alcohol.
Please use caution when cleaning the scanner and take appropriate care to prevent injury, skin 
irritation, or damage to the scanner.
• Scanner cleaning cloth.
• A bottle of 70% solution Isopropyl rubbing alcohol.
• Protective rubber or latex gloves.
• Protective eye glasses.
Follow the instructions in the previous section to clean the scanner. However, dampen the cleaning 
cloth with the Isopropyl rubbing alcohol before cleaning the inside surfaces of the scanner.
Calibrating Your Scanner
If your scanned images have black or colored vertical lines and cleaning does not resolve the 
problem, this may be a sign that you need to perform a calibration. 
The scanner should be calibrated as part of your monthly maintenance of the scanner. If the 
scanner is used daily you may need to calibrate the scanner more often. You will need to have the 
calibration page ready. 
						

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Caution: do not attempt to calibrate the scanner with any other type of document 
(i.e. white paper or a copy of the calibration page). 
The calibration routine will fail and indicate the failed calibration by flashing a red LED on the 
scanner. A calibration page was included with your scanner, if you do not have one available, 
you can order a replacement from the Parts & Accessories page for your scanner at 
www.xeroxscanners.com.
To calibrate the scanner:
1. Open the scanner’s hardware properties page as described on page 31.
2. Click on the Device Settings tab.
3. Click on the Calibrate button to start the calibration utility. 
						

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4. Place the calibration page in the scanner as shown in the following image.
5. The scanner pulls in the calibration page and feeds it slowly through the paper path.
6. When calibration is complete the scanner will clear the calibration page out of the scanner. 
Remove the calibration page when the utility prompts you to. Do not forcefully pull the page 
out of the scanner, the scanner will release the page when it has fully exited out of the 
scanner.
Calibration Error
If there is an error during calibration or if the scanner should disconnect during calibration. The 
error will display on-screen. If you see a message that calibration failed, please run the calibration 
utility again. 
Note: if you attempted to calibrate the scanner with any page other than the calibration page 
provided with your scanner, the calibration routine will fail. You will need to power cycle the 
scanner, through unplug then re-plug of the USB cable, and then restart the calibration.
Troubleshooting
Problem: The scanner won’t scan.
Check for one of these possible causes:
•Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure 
the cables are plugged in securely.
•Did you restart the computer and scanner? If the scanner gets a paper jam, or loses 
connection because of an error, try restarting your computer and power cycling the scanner. 
						

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•Is the scanner’s status light on? The scanner will automatically power off after a specified 
period of inactivity. When the scanner is powered off, firmly press the button on the scanner 
to turn the scanner on. You can adjust the amount of time before the scanner will power off in 
the scanner’s hardware properties. Open the scanner’s hardware properties page as described 
on page 31.
•Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the scanner 
try plugging the scanner’s USB cable directly to the back of the computer. It is not 
recommended that you use the scanner with a USB hub, if you are using a hub, the hub must 
have its own power supply.
•Is the USB cable 6’ or less? If you are using a USB cable that is longer than 6’ you may lose 
connection to the scanner. The recommended USB cable length is 6’ or less, the USB cable 
provided with your scanner is within this range.
•Did you select another image source in the scanning software? If you use multiple 
imaging devices with your computer, such as a camera, all-in-one printer, or another scanner, 
you may have selected another source for images. Make sure Xerox
® Duplex Travel Scanner is 
selected as the scanner.
Problem: Why does my scanner not function after performing a system restore on Windows?
The system restore process may have corrupted some of the driver components. It is 
recommended that you reinstall your scanner driver. Please refer to “Uninstalling Your Scanner” on 
page 41 for installation instructions.
Problem: Why won’t my scanner work after the computer has been sitting idle for several hours?
To resolve the problem, simply turn off the scanner power then turn it back on again. This may 
occur after Windows goes into power saving mode to “hibernate” the computer into a low power 
state. When you move your mouse or type on the keyboard it “wakes” the computer back up and 
restores full power to the system. This power fluctuation during the computer’s hibernating period 
may sometimes cause the scanner to lose communication to the computer.
Problem: My computer keeps giving me out of hard drive space error messages.
The minimum requirement of free hard drive space is for the installation of the software and 
basic, low resolution, scanning. High resolution scans result in files that can be over 1 gigabyte in 
size. Free up some space on your hard drive for the software to be able to save the scanned 
images.
Problem: My computer keeps giving me out of memory error messages.
An “Out of memory” message may appear when scanning long pages at higher resolutions. This 
error is most often seen on Windows XP due to the large file size created when scanning long 
pages in color or grayscale at 300 dpi or higher. However, this error may occur on other operating 
systems as well. If you see an out of memory error message, please try adjusting the page length 
and/or scan resolution. 
						

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Problem: The paper jams in the scanner. 
To reduce the number of paper jams, smooth and straighten the paper before scanning. If paper 
jams are occurring more frequently, try cleaning the roller with a soft cloth dampened with 
Isopropyl rubbing alcohol. Excessive dust on the roller can make it appear worn and will cause 
issues feeding paper. See “Cleaning the Scanner” on page 34 for cleaning instructions. 
If the documents you are scanning are thin, fragile, or severely wrinkled, try scanning using the 
scanner’s carrier sheet. Please refer to the Loading Documents chapter of the scanner guide for 
instructions.
Problem: If the USB cable is disconnected during a scan, the scanner does not reconnect when 
the USB cable is plugged back in.
Unplug the USB cable from the scanner, and then plug it back in. If the scanner does not 
reconnect:
1. Unplug the USB cable from the scanner.
2. Restart your computer.
3. After the restart is complete, plug the USB cable back in.
Status Light Troubleshooting
The status light indicates the current state of the scanner:
•Steady blue—indicates the scanner is receiving power. When the scanner driver is installed, it 
also means the scanner is ready to scan.
•Blinking blue—indicates that the scanner is busy (e.g. when scanning or calibrating).
•Blinking red—indicates that there is a hardware error.
Error Codes
If your scanner experiences a hardware error, the status light will blink red. It will flash in a 
numerical sequence, pause, then repeat the same number of flashes. The number of times the 
light blinks between pauses indicates the error code number. The following table describes the 
error codes.
Error CodeProblem DescriptionSolution
4 Paper jam Open the scanner and remove the jammed document.
6 Cover open Make sure the scanner is fully closed after performing 
maintenance on the scanner or removing a jammed page. If 
needed, open and close the scanner again. If the problem 
persists, try power cycling the scanner through un-plug and re-
plug of the USB cable. 
						

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Uninstalling Your Scanner
Use the options in the Windows Control Panel to remove the scanner driver and modules, and any 
other software provided with the scanner.
Please leave the scanner’s USB cable plugged into the computer while uninstalling the scanner 
driver. Unplug the USB cable when directed to do so in the instructions below.
Open the list of installed programs in the Windows Control panel.
• Windows XP: Open Add/Remove Programs
• Windows Vista and later: Open Programs and Features
Uninstalling the scanner driver:
1. In the list of installed programs click on Xerox
® Duplex Travel Scanner driver.
2. Click the Change/Remove or Uninstall button.
3. Click Ye s when asked to confirm that you want to remove the driver.
When the driver uninstallation is complete the progress window will automatically close.
4. Turn off the scanner and unplug the USB cable.
5. Reboot the computer if you are prompted to do so.
Follow these instructions to remove any of the other software you installed with your scanner. 
Depending on the software provided with your scanner, and which applications you installed 
during the scanner setup, the application list may include:
•OneTouch
• OneTouch OmniPage OCR module
•Nuance PaperPort
• Nuance OmniPage
•Nuance Power PDF
8 Calibration error This may occur if the USB cable was unplugged during 
calibration, the calibration was canceled, or the calibration page 
was not used. 
First, power cycle the scanner through un-plug and re-plug of 
the USB cable, and then restart the calibration routine. Please 
refer to “Calibrating Your Scanner” on page 36 for instructions. 
Make sure you have the scanner’s calibration page ready when 
you start the calibration utility.
Error CodeProblem DescriptionSolution 
						

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Uninstalling Visioneer Acuity™:
Visioneer Acuity is automatically installed when you install the scanner driver using the installation 
disc. You can also download the Visioneer Acuity module from the support pages for your scanner 
at www.xeroxscanners.com
. Visioneer Acuity is a utility with advanced image processing options 
to instantly improve the visual clarity of anything you scan.
1. In the list of installed programs select Visioneer Acuity Assets.
2. Click Ye s when asked to confirm you want to remove the software.
Depending on the method of installation, and your scanner model, there may be multiple entries 
for Visioneer Acuity in the installed programs list. The additional entries in this list are the image 
processing libraries needed to support various scanner models. These additional items will be 
called “Visioneer Acuity Assets” followed by a version number. In the scenario described here, 
when you want to uninstall Visioneer Acuity make sure you select and uninstall Visioneer Acuity. If 
you uninstall one of the entries labeled as an “asset” you will still need to uninstall the main 
Visioneer Acuity utility.
Xerox® Duplex Travel Scanner 
Specifications
Scanner Specifications
Document Requirements
Minimum Item Size 1.5 x 1.5 inches (38 x 38 mm)
Maximum Item Size 8.5 x 32 inches (216 x 813 mm)
Paper Thickness
16–32 lbs. (60–120 g/m
2)
Plastic Card Non-Embossed cards up to 0.8 mm thick
General Specifications
Scanning Speed (ADF)
8 SPP (seconds per page) @ 300 dpi
a
Optical Resolutions 100, 150, 200, 300, 400, 500 and 600 dpi
Interpolated Resolutions 75 and 1200 dpi 
(these resolutions are available when Visioneer Acuity is installed)
Internal Bit Depth 48-bit color, 16-bit grayscale
Output Bit Depth 24-bit color, 8-bit grayscale, 1-bit bitonal (black & white)
Scan Method Duplex single sheetfed
Image Sensor Contact Image Sensor (CIS)
Light Source RGB LED lamp
Interface Hi-Speed USB 2.0, compatible with USB 1.1
Certifications UL/C-UL, FCC Class B, CE, CB, USB-IF, WEEE, RoHS, ENERGY STAR, CU, RCM, 
CCC, KC
Operating Temperature 50° ~ 95° F (10° ~ 35° C without condensation)
Relative Humidity 15% ~ 85% (@25° C without condensation) 
						

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Xerox® Duplex Travel Scanner Parts List
Scanner Dimensions
Width 11.5 inches (291 mm)
Depth 2.6 inches (67 mm)
Height 1.6 inches (40 mm)
Weight 1.1 pounds (0.5 kg)
Power Information
Scanner Rating 5Vdc, 0.5A
Power consumption≤ 2.5 Watts (during operation)
≤ 1 Watts (sleep mode)
≤ 0.5 Watt (power off)
Cable Information
USB cable USB A(M)/MICRO B(M),4P/5P, L=1200mm, UL2725#28AWG, 
D0005120R0YHG, Hotron, COLOR:WHITE, W/CORE, 80°C, RoHS
Software Information
Supported Operating 
SystemsMicrosoft Windows
–32-bit XP (Service Pack 3)
–32-bit or 64-bit Vista (Service Pack 2)
–32-bit or 64-bit 7 (Service Pack 1)
–32-bit or 64-bit 8 / 8.1
–32-bit or 64-bit 10
Scanner Drivers TWAIN, WIA
Bundled Software Visioneer OneTouch®
Visioneer Acuity Module
Nuance PaperPort®
Nuance OmniPage®
Nuance Power PDF
a. A4 / U.S. Letter page scan speed measured at 8 SPP from start of rollers engaging. Scan speed 
measured at 11 SPP from paper sensor detection and software initialization of scan event.
Part NamePart Number
Carrying bag 88-0683-000
Scanner Specifications 
						

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Carrier sheet 05-0912-000
Micro USB cable 35-0250-000
Calibration page 05-0914-000
Cleaning cloth 05-0913-000
Part NamePart Number 
						

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Regulatory Information
Basic Regulations
United States (FCC Regulations)
This equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection 
against harmful interference in a residential installation. This equipment generates, uses, and can 
radiate radio frequency energy and, if not installed and used in accordance with the instruction 
manual, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this 
equipment does cause harmful interference to radio or television reception, which can be 
determined by turning the equipment off and on, the user is encouraged to try to correct the 
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is 
connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two 
conditions: (1) This device may not cause harmful interference, and (2) this device must accept 
any interference received, including interference that may cause undesired operation.
Changes and modifications to this equipment not specifically approved by Xerox may void the 
user’s authority to operate this equipment.
Shielded cables must be used with this equipment to maintain compliance with FCC regulations.
European Union
The CE mark applied to this product, symbolizes our declaration of conformity with the following 
applicable European Union Directives, as of the dates indicated:
This machine is certified as Class 1 LED product. This means that this machine does not produce 
hazardous laser radiation. 
December 12, 2006: Council Directive 2006/95/EC as amended. Approximation of the laws of the 
member states related to low voltage equipment.
December 31, 2004: Council Directive 2004/108/EC as amended. Approximation of the laws of the 
member states related to electromagnetic compatibility.