Xerox Phaser 3117 User Manual

							MAINTAINING YOUR PRINTER4.9
Consumables and Replacement 
Parts
From time to time, you will need to replace the roller and fuser 
unit to maintain top performance and avoid print quality 
problems and paper feed problems resulting from worn parts.
The following items should be replaced after you have printed a 
specified number of pages. See the table below. 
To purchase the consumables and replacement parts, contact 
Xerox dealer or the place where you bought your product. We 
strongly recommend that items be installed by a trained service 
personnel. 
ItemsYield (Average)
Transfer Roller Approx. 50,000 pages
Pick-up Roller Approx. 50,000 pages
Fuser Unit Approx. 50,000 pages
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							5
This chapter provides helpful information for what to do if 
you encounter an error while using your printer. 
This chapter includes: 
• Troubleshooting Checklist
• Solving General Printing Problems
• Clearing Paper Jams
• Solving Print Quality Problems
• Troubleshooting Error Messages
• Common Windows Problems
• Common Linux Problems
Solving Problems 
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							SOLVING PROBLEMS5.2
Troubleshooting Checklist
If the printer is not working properly, consult the following checklist. If the printer 
does not pass a step, follow the corresponding troubleshooting suggestions.
CheckSolution
Check the power cord 
and the power switch. Check the power source by plugging into another 
outlet. 
Make sure that the 
 LED is on. In the Ready mode, the  LED lights green. If the 
 LED lights red or blinks, go to “Troubleshooting 
Error Messages” on page 5.17. 
Press and hold the 
button to print a 
demo page.• If a demo page does not print, check the paper supply 
in the input tray.
• If the paper jams in the printer, go to “Clearing Paper 
Jams” on page 5.6. 
Check the demo page to 
see if it is printed 
correctly.If there is a print quality problem, go to “Solving Print 
Quality Problems” on page 5.11.
Print a short document 
from a software 
application to verify that 
the computer and printer 
are connected and are 
communicating correctly.• If the page does not print, check the cable connection 
between the printer and the computer. 
• Check the print queue or print spooler to see if the 
printer has been paused.
• Check the software application to ensure you are 
using the proper printer driver and communication 
port. If the page is interrupted during printing, go to 
“Solving General Printing Problems” on page 5.3.
If completing the 
checklist does not 
resolve the printer 
problem, check the 
following troubleshooting 
sections.• “Solving General Printing Problems” on page 5.3.
• “Troubleshooting Error Messages” on page 5.17.
• “Common Windows Problems” on page 5.18
• “Common Linux Problems” on page 5.19
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							SOLVING PROBLEMS5.3
5
Solving General Printing Problems
For problems with the operation of your printer, refer to the table for suggested 
solutions.   
ProblemPossible CauseSolution
The Printer 
does not print.The printer is not 
receiving power.Check the power cord connections. Check 
the power switch and the power source.
The printer is not 
selected as the default 
printer.Select 
your printer in the printer folder in 
Windows as your default printer.
Check the printer for 
the following:
• The printer cover is 
not closed.
• Paper is jammed.
• No paper is loaded.
• The toner cartridge 
is not installed.
• The installed toner 
cartridge is the 
wrong toner 
cartridge.After location the problem, clear it.
•Close the door.
• Clear the paper jam. See “Clearing 
Paper Jams” on page 5.6.
• Load paper. See “Loading Paper” on 
page 2.7.
• Install the toner cartridge. See 
“Installing the Toner Cartridge” on 
page 2.4.
If the problem persists, contact your 
service representative.
The printer may be in 
Manual Feed mode.Add paper to the tray and press the 
 button on the printer’s control 
panel to begin printing.
The connection cable 
between the computer 
and the printer is not 
connected properly.Disconnect the printer cable and 
reconnect it.
The connection cable 
between the computer 
and the printer is 
defective.If possible, attach the cable to another 
computer that is working properly and 
print a job. You can also try using a 
different printer cable.
The port setting is 
incorrect.Check the Windows printer setting to 
make sure that the print job is sent to the 
correct port. If the computer has more 
than one port, make sure that the printer 
is attached to the correct one.
The printer may be 
configured incorrectly. Check the printer properties to ensure 
that all print settings are correct. 
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							SOLVING PROBLEMS5.4
ProblemPossible CauseSolution
The printer 
does not print. 
(continued)The printer driver may 
be incorrectly 
installed.Reinstall the printer driver; see 
Software User Guide. Try printing a 
demo page.
The printer is 
malfunctioning.Check the LEDs on the control panel to 
determine if the printer is indicating a 
system error.
Paper does not 
feed into the 
printer.Paper has not been 
loaded correctly.Remove paper from the tray and reload it 
correctly.
There is too much 
paper in the tray.Remove excess paper from the tray.
The paper is too thick. Use only paper that meets the 
specifications required by the printer.
Print job is 
extremely 
slow.The job may be very 
complex.Reduce the complexity of the page or try 
adjusting the print quality settings.
The maximum print speed of the printer 
is 16(A4) or 17(Letter) pages per minute.
If using Windows 98/
Me, the Spooling 
Setting may be set 
incorrectly. From the 
Start menu, choose Settings 
and 
Printers. Right-click the your 
printer icon, choose 
Properties, click 
the 
Details tab, and then choose the 
Spool Settings button. Select the 
desired spool setting.
Half the page 
is blank.The page layout is too 
complex.Simplify the page layout and remove any 
unnecessary graphics from the document. 
The page orientation 
setting may be 
incorrect.Change the page orientation in your 
application.
The paper size and 
the paper size settings 
do not match.Ensure that the paper size in the print 
settings matches the paper in the tray.
The paper 
keeps 
jamming.There is too much 
paper in the paper 
tray.Remove excess paper from the tray. 
If printing on special materials, use the 
manual feed mode.
An incorrect type of 
paper is being used.Use only paper that meets the 
specifications required by the printer.
There may be debris 
inside the machine.Open the front cover and remove the 
debris.
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							SOLVING PROBLEMS5.5
5
ATTENTION: 
If you have any printing problem after your printer prints about 50,000 pages, you must 
contact the customer service to replace the transfer roller.
The printer 
prints, but the 
text is wrong, 
garbled, or 
incomplete.The printer cable is 
loose or defective.Disconnect the printer cable and 
reconnect. Try a print job that you have 
already printed successfully. If possible, 
attach the cable and printer to another 
computer and try a print job that you 
know works. Finally, try a new printer 
cable.
The wrong printer 
driver was selected.Check the application’s printer selection 
menu to ensure that your printer is 
selected.
The software 
application is 
malfunctioning.Try printing a job from another 
application.
Pages print, 
but are blank.The toner cartridge is 
defective or out of 
toner.Redistribute the toner, if necessary. See 
page 4.3.
If necessary, replace the toner cartridge.
The file may have 
blank pages.Check the file to ensure it does not 
contain blank pages.
Some parts, such as 
the controller or the 
board, may be 
defective.Contact a service representative.
ProblemPossible CauseSolution
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							SOLVING PROBLEMS5.6
Clearing Paper Jams
Occasionally, paper can be jammed during a print job. Some of 
causes include:
• The tray is overfilled.
• The front cover has been opened during a print job.
• Paper that does not meet paper specifications has been used. 
See “Paper Specifications” on page 6.3.
• Paper that is outside of the supported size range has been 
used. See “Paper Specifications” on page 6.3.
If a paper jam occurs, the   LED on the control panel lights 
red. Find and remove the jammed paper. If it is invisible, look 
inside the printer.
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							SOLVING PROBLEMS5.7
5
In the Paper Exit Area
Note: Paper jams in this area may result in loose toner on the 
page. If you get any toner on your clothes, wash them in cold 
water as hot water will set the toner into the fabric.
1If the paper jams as it exits to the output tray and a long 
portion of the paper is visible, pull the paper straight out.
When you pull the jammed paper, if there is resistance and 
the paper does not move immediately, stop pulling. 
Continue with the next step.
2 Open the top cover and the inner cover. 
Cautions: 
• When removing the jammed paper, be careful not to touch the 
heat roller (located underneath the inner cover). It is hot and 
could cause burns!
• The top and inner cover themselves may also be hot due to the 
heat roller. Allow the printer to cool before opening the covers.
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							SOLVING PROBLEMS5.8
3Loosen the paper if it is caught in the heat rollers. Then pull 
the paper gently out. 
4Close the inner cover and the top cover. Printing resumes 
automatically. 
Note: Failed pages will not reprint. Try printing the pages.
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							SOLVING PROBLEMS5.9
5
In the Paper Feed Area
1Remove any missfeed paper by pulling it out by the visible 
edge from the tray. Make sure that all of the paper is 
properly aligned in the tray. 
2Open and close the front or top cover to resume printing 
the document from failed pages.
Around the Toner Cartridge
1Open the front cover.
2Pull the toner cartridge out and remove it from the printer.
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