Xerox Phaser 3117 User Manual

							SOLVING PROBLEMS5.10
3Gently pull the paper toward you. 
4Check that there is no other paper in the printer. 
5Reinstall the toner cartridge and close the front cover. Your 
printer resumes printing the document from failed pages. 
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							SOLVING PROBLEMS5.11
5
Tips for Avoiding Paper Jams
By selecting the correct paper types, most paper jams can be 
avoided. If a paper jam occurs, follow the steps outlined in 
“Clearing Paper Jams” on page 5.6. 
• Follow the procedures in “Loading Paper” on page 2.7. Ensure 
that the adjustable guides are positioned correctly.
• Do not overload the tray. 
• Do not remove the paper from the tray while printing.
• Flex, fan and straighten the paper before loading. 
• Do not use creased, damp or highly curled paper.
• Do not mix paper types in the input tray.
• Use only recommended print media. See “Paper 
Specifications” on page 6.3.
• Ensure that the recommended print side is facing up when 
loading paper into the input tray.
Solving Print Quality Problems
Print Quality Checklist
Print quality problems can be resolved by following the checklist 
below.
• Redistribute toner in the toner cartridge (see page 4.3).
• Clean the inside of the printer (see page 4.6).
• Adjust the print resolution from the printer properties (see
 
Software User Guide
).
• Ensure that the Toner Save mode is off (see
 Software User 
Guide
 and page 4.5).
• Clear general printing problems (see page 5.3).
• Install a new toner cartridge, and check the print quality (see 
page 2.4). 
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							SOLVING PROBLEMS5.12
Solving Print Quality Problems
ProblemSolution
Light or faded 
print
If a vertical white streak or faded area appears on the page:
• The toner supply is low. You may be able to temporarily 
extend the toner cartridge life. See “Redistributing Toner” 
on page 4.3. If this does not improve the print quality, 
install a new toner cartridge.
• The paper may not meet paper specifications (for 
example, the paper is too moist or too rough). See “Paper 
Specifications” on page 6.3.
• If the entire page is light, the print resolution setting is too 
light or the Toner Save mode is on. Adjust the print 
resolution and the Toner Save mode in the printer 
properties. 
For details, see Software User Guide.
• A combination of faded or smeared defects may indicate 
that the toner cartridge needs cleaning. See “Cleaning the 
Inside” on page 4.6.
• The surface of the LSU part inside the machine may be 
dirty. Clean the LSU. See “Cleaning the Inside” on 
page 4.6. Contact a service representative.
Toner specs• The paper may not meet specifications (for example, the 
paper is too moist or too rough). See “Paper 
Specifications” on page 6.3.
• The transfer roller may be dirty. See “Cleaning the Inside” 
on page 4.6.
• The paper path may need cleaning. See “Cleaning the 
Inside” on page 4.6.
DropoutsIf faded areas, generally rounded, occur randomly on the 
page:
• A single sheet of paper may be defective. Try reprinting 
the job.
• The moisture content of the paper is uneven or the paper 
has moist spots on its surface. Try a different brand of 
paper. See “Paper Specifications” on page 6.3.
• The paper lot is bad. The manufacturing processes can 
cause some areas to reject toner. Try a different kind or 
brand of paper.
• The toner cartridge may be defective. See “Vertical 
repetitive defects” on the next page.
• If these steps do not correct the problems, contact a 
service representative.
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							SOLVING PROBLEMS5.13
5
Vertical linesIf black vertical streaks appear on the page:
• The drum inside the toner cartridge has probably been 
scratched. Install a new toner cartridge. 
If white vertical streaks appear on the page:
• The surface of the LSU part inside the machine may be 
dirty. Clean the LSU. See “Cleaning the Inside” on 
page 4.6. Contact your service representative.
Gray backgroundIf the amount of background shading becomes 
unacceptable, the procedures below may fix the problem.
• Change to a lighter weight pages. See “Paper 
Specifications” on page 6.3.
• Check the printer’s environment; very dry (low humidity) 
or high humidity (higher than 80% RH) conditions can 
increase the amount of background shading.
• Remove the old toner cartridge and install a new one. See 
“Installing the Toner Cartridge” on page 2.4.
Toner smear• Clean the inside of the printer. See “Cleaning the Inside” 
on page 4.6.
• Check the paper type and quality. See “Paper 
Specifications” on page 6.3.
• Remove the toner cartridge and install a new one. See 
“Installing the Toner Cartridge” on page 2.4.
Vertical repetitive 
defectsIf marks repeatedly appear on the printed side of the page 
at even intervals:
• The toner cartridge may be damaged. Clean the inside of 
the printer. See “Cleaning the Inside” on page 4.6. After 
cleaning the inside of the printer, if you still have the same 
problems, install a new toner cartridge. See “Installing the 
Toner Cartridge” on page 2.4.
• Parts of the printer may have toner on them. If the defects 
occur on the back of the page, the problem will likely 
correct itself after a few more pages.
• The fusing assembly may be damaged. Contact a service 
representative.
ProblemSolution
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							SOLVING PROBLEMS5.14
Background 
scatterBackground scatter results from bits of toner distributed on 
the printed page. 
• The paper may be too damp. Try printing with a different 
batch of paper. Do not open packages of paper until 
necessary so that the paper does not absorb too much 
moisture.
• If background scatter occurs on an envelope, change the 
printing layout to avoid printing over areas that have 
overlapping seams on the reverse side. Printing on seams 
can cause problems.
• If background scatter covers the entire surface area of a 
printed page, adjust the print resolution through your 
software application or the printer properties.
Misformed 
characters• If characters are improperly formed and producing hollow 
images, the paper stock may be too slick. Try a different 
paper. See “Paper Specifications” on page 6.3.
Page skew• Check the paper type and quality. See “Paper 
Specifications” on page 6.3.
• Ensure that the paper or other material is loaded correctly 
and the guides are not too tight or too loose against the 
paper stack.
Curl or wave• Check the paper type and quality. Both high temperature 
and humidity can cause paper curl. See “Paper 
Specifications” on page 6.3.
• Turn over the stack of paper in the input tray. Also try 
rotating the paper 180° in the input tray.
ProblemSolution
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							SOLVING PROBLEMS5.15
5
Wrinkles or 
creases• Ensure that the paper is loaded properly.
• Check the paper type and quality. See “Paper 
Specifications” on page 6.3.
• Turn over the stack of paper in the input tray. Also try 
rotating the paper 180° in the feeder.
Back of printouts 
are dirty• The transfer roller may be dirty. See “Cleaning the Inside” 
on page 4.6.
• Check for leaking toner. Clean the inside of the printer. 
Black pages• The toner cartridge may not be installed properly. Remove 
the cartridge and reinsert.
• The toner cartridge may be defective and need replacing. 
Install a new toner cartridge.
• The printer may require repair. Contact a service 
representative.
Loose toner• Clean the inside of the printer. 
• Check the paper type and quality. See “Paper 
Specifications” on page 6.3.
• Install a new toner cartridge.
• If the problem persists, the printer may require repair. 
Contact a service representative.
ProblemSolution
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							SOLVING PROBLEMS5.16
Character VoidsCharacter voids are white areas within the parts of 
characters that should be solid black:
• If you are using transparencies, try another type of 
transparency. Because of the composition of the 
transparency, some character voids are normal. 
• You may be printing on the wrong surface on the paper. 
Remove the paper and turn it around. 
• The paper may not meet paper specifications. See “Paper 
Specifications” on page 6.3.
Horizontal stripesIf horizontally aligned black streaks or smears appear:
• The toner cartridge may be installed improperly. Remove 
the cartridge and reinsert.
• The toner cartridge may be defective. Install a new toner 
cartridge. See “Installing the Toner Cartridge” on 
page 2.4.
• If the problem persists, the printer may require repair. 
Contact a service representative.
CurlIf the printed paper is curl or paper does not feed into the 
printer:
• Turn over the stack of paper in the input tray. Also try 
rotating the paper 180° in the input tray. 
ProblemSolution
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							SOLVING PROBLEMS5.17
5
Troubleshooting Error Messages
When the printer experiences an error, the control panel will 
indicate an error message with the indicator lights. Find the light 
pattern below that matches the printer light pattern and follow 
the solutions to clear the error.
LED status legend 
symbol for “light off”
symbol for “light on”
symbol for “light blinking”
LED patternPossible Problems and Solutions
Your system has some problems. If this problem occurs, contact 
your service representative. 
 LED lights 
red
• Paper jam occurs. To solve the problem, see “Clearing Paper 
Jams” on page 5.6. 
• The front cover is open. Close the front cover.
• Paper tray is empty. Load the paper in the Tray. 
• The toner cartridge is out of toner. Remove the old toner 
cartridge and install a new one. See “Installing the Toner 
Cartridge” on page 2.4. 
• You pressed the   button while the printer is receiving 
data.
• In Manual Feed mode, there is no paper in the tray. Load paper 
into the tray. 
• If the printer is receiving data, the   LED slowly blinks 
green.
• If the printer is printing the received data, the   LED 
blinks green fast. 
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							SOLVING PROBLEMS5.18
Common Windows Problems
   
Note: Refer to Microsoft Windows 98, Me, 2000 or XP User’s Guide that came with your 
PC for further information on Windows error messages.
ProblemPossible Cause and Solution
“File in Use” message 
appears during 
installation.Exit all software applications. Remove all software from 
the 
StartUp Group, then restart Windows. Reinstall the 
printer software.
“General Protection 
Fault”,  “Exception OE”, 
“Spool32”, or “Illegal 
Operation” messages 
appear.Close all other applications, reboot Windows, and try 
printing again.
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							SOLVING PROBLEMS5.19
5
Common Linux Problems 
ProblemPossible Cause and Solution
I can’t change settings in 
the configuration tool.You need to have administrator privileges to be able to 
affect global settings.
I am using the KDE 
desktop but the 
configuration tool and 
LLPR won’t start.Maybe you do not have the GTK libraries installed. These 
usually come with most Linux distributions, but you may 
have to install them manually. Refer to your distribution’s 
installation manual for more details about installing 
additional packages.
I just installed this 
package but can’t find 
entries in the KDE/
Gnome menus.Some versions of the KDE or GNOME desktop 
environments may require that you restart your session 
for the changes to take effect.
I get a “Some options are 
not selected” error 
message while editing the 
printer settings.Some printers have conflicting settings, meaning that 
some settings for two options can’t be selected at the 
same time. When you change a setting and the Printer 
Package detects such a conflict, the conflicting option is 
changed to a “No Choice” value, and you have to choose 
an option that does not conflict before being able to submit 
the changes.
I can’t make a printer the 
system default.• In some conditions, it may not be possible to change the 
default queue. This happens with some variants of 
LPRng, especially on recent RedHat systems that use the 
‘printconf’ database of queues. 
•  When using printconf, the
 /etc/printcap file is 
automatically refreshed from the database of printers 
managed by the system (usually through the ‘printtool’ 
command), and the queues in /etc/printcap.local are 
appended to the resulting file. since the default queue in 
LPRng is defined as the first queue in 
/etc/printcap, 
therefore it is not possible for the 
Xerox Printer Package 
to change the default when some queues have otherwise 
been defined using printtool. 
• LPD systems identify the default queue as the one 
named ‘lp’. Thus if there is already a queue by this name, 
and if it doesn’t have any alias, then you won’t be able to 
change the default. To work around this, you can either 
delete the queue, or rename it by manually editing the
 /
etc/printcap 
file. 
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