Xerox Phaser 3117 User Manual

							SOLVING PROBLEMS5.20
The N-up setting does not 
work correctly for some 
of my documents.The N-up feature is achieved through post-processing of 
the PostScript data that is being sent to the printing 
system. However, such post-processing can only be 
adequately achieved if the PostScript data conforms to the 
Adobe Document Structing Conventions. Problems may 
arise when using N-up and other features relying on post-
processing if the document being printed isn’t compliant.
I am using BSD lpr 
(Slackware, Debian, older 
distributions) and some 
options chosen in LLPR 
don’t seem to take effect.Legacy BSD lpr systems have a hard limitation on the 
length of the option string that can be passed to the 
printing system. As such, if you selected a number of 
different options, the length of the options may be 
exceeded and some of your choices won’t be passed to the 
programs responsible for implementing them. Try to select 
less options that deviate from the defaults, to save on 
memory usage.
I am trying to print a 
document in Landscape 
mode, but it prints 
rotated and cropped.Most Unix applications that offer a Landscape orientation 
option in their printing options will generate correct 
PostScript code that should be printed as is. In that case, 
you need to make sure that you leave the LLPR option to 
its default Portrait setting, to avoid unwanted rotations of 
the page that would result in a cropped output.
Some pages come out all 
white (nothing is 
printed), and I am using 
CUPS.If the data being sent is in Encapsulated PostScript (EPS) 
format, some earlier versions of CUPS (1.1.10 and before) 
have a bug preventing them from being processed 
correctly. When going through LLPR to print, the Printer 
Package will work around this issue by converting the data 
to regular PostScript. However, if your application 
bypasses LLPR and feeds EPS data to CUPS, the document 
may not print correctly.
I can’t print to a SMB 
(Windows) printer.To be able to configure and use SMB-shared printers (such 
as printers shared on a Windows machine), you need to 
have a correct installation of the SAMBA package that 
enables that feature. The “smbclient” command should be 
available and usable on your system.
My application seems to 
be frozen while LLPR is 
running.Most Unix applications will expect a command like the 
regular “lpr” command to be non-interactive and thus 
return immediately. Since LLPR is waiting for user input 
before passing the job on to the print spooler, very often 
the application will wait for the process to return, and thus 
will appear to be frozen (its windows won’t refresh). This is 
normal and the application should resume functioning 
correctly after the user exits LLPR.
ProblemPossible Cause and Solution
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							SOLVING PROBLEMS5.21
5
How do I specify the IP 
address of my SMB 
server?It can be specified in the “Add Printer” dialog of the 
configuration tool, if you don’t use the CUPS printing 
system. Unfortunately, CUPS currently doesn’t allow to 
specify the IP address of SMB printers, so you will have to 
be able to browse the resource with Samba in order to be 
able to print.
Some documents come 
out as white pages when 
printing.Some versions of CUPS, especially those shipped with 
Mandrake Linux before the 8.1 release, have some known 
bugs when processing the PostScript output from some 
applications. Try upgrading to the latest version of CUPS 
(at least 1.1.14). Some RPM packages for most popular 
distributions are provided as a convenience with this Linux 
Printing Package.
I have CUPS and some 
options (such as N-up) 
seem to be always 
enabled even though I 
don’t pick them in LLPR.There may be some local options defined in your 
~/
.lpoptions
 file, which is manipulated by the lpoptions 
command. These options will always be used if not 
overridden by LLPR settings. To get rid of all options for a 
printer, run the following command, replacing “printer” 
with the name of the queue: lpoptions -x printer. 
I configured a printer to 
print to a file, but I get 
“Permission denied” 
errors.Most printing systems will not run as the super-user but as 
a special user (usually “lp”). Therefore, make sure that the 
file you have chosen to print to is accessible to the user 
owning the spooler daemon.
On my PCL (or SPL) 
printer, I sometimes get 
error messages printing 
instead of my document.Unfortunately, some Unix applications may generate non-
compliant PostScript output that may not be supported by 
Ghostscript, or even the printer itself in PostScript mode. 
You can try to capture the output to a file and view the 
results with Ghostscript (gv or ghostview will allow you to 
do so interactively) and see if you get error messages. 
However, since the application is at probably fault, contact 
your software vendor to inform them of the issue.
ProblemPossible Cause and Solution
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							SOLVING PROBLEMS5.22
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							6
This chapter includes:
• Printer Specifications
• Paper Specifications
Specifications
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							SPECIFICATIONS6.2
Printer Specifications  
    
ItemSpecifications and Description
Print Speed aUp to 16 ppm in A4 (17 ppm in Letter)
Resolution
600 x 600 dpi
First Printing Time 10 seconds (from Ready)
Warmup Time 30 seconds
Power RatingAC 110 - 127 V (USA, Canada) / 
220 - 240 V (Others), 50 / 60 Hz
Power Consumption300 W average during operation / 
Less than 10 W in sleep mode
Acoustic Noise 
bStand by: Less than 30 dB; 
Printing: Less than 50 dB
Sleep mode: Background noise
Toner Supply Single cartridge
Toner Cartridge Life 
c3,000 pages at ISO 19752 5% coverage
(Ships with 1,000 pages Starter Toner Cartridge)
Duty Cycle Monthly: Up to 5,000 pages
Weight 5.5 Kg (including Toner Cartridge)
Package WeightPaper: 1.2 kg
Plastic: 0.2 kg
External Dimensions (W x D 
x H)354 x 297.4 x 210 mm / 13.9 x 11.7 x 8.3 in. 
Operating EnvironmentTemperature:10 ~ 32 °C / 50 ~ 90 °F; 
Humidity: 20 ~ 80 % RH
Emulation GDI
Random Access Memory 
(RAM)8 MB (non expandable)
Fonts Windows font
Interface USB 1.1 (Compatible with USB 2.0)
OS Compatibility 
dWindows 98/Me/2000/XP, Various Linux OS
a. Print speed will be affected by Operating system used, computing performance, application 
software, connecting method, media type, media size and job complexity.
b. Sound Pressure Level, ISO 7779.
c. The number of pages may be affected by operating environment, printing interval, media type, 
and media size.
d. Please visit www.xerox.com to download the latest software version.
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							SPECIFICATIONS6.3
6
Paper Specifications
Overview
Your printer accepts a variety of print materials, such as cut-sheet 
paper (including up to 100% recycled fiber content paper), 
envelopes, labels, transparencies and custom-size paper. 
Properties, such as weight, composition, grain and moisture 
content, are important factors affecting the printer’s performance 
and the output quality. Paper that does not meet the guidelines 
outlined in this User’s Guide can cause the following problems:
• Poor print quality
• Increased paper jams
• Premature wear on the printer.
Notes:
• Some paper may meet all of the guidelines in this guide and still not 
produce satisfactory results. This may be the result of improper 
handling, unacceptable temperature and humidity levels, or other 
variables over which 
Xerox has no control.
• Before purchasing large quantities of paper, ensure the paper meets 
the requirements specified in this User’s Guide.
 Caution: Using paper that does not meet these specifications may 
cause problems, requiring repairs. These repairs are not covered by 
the Xerox warranty or service agreements.
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							SPECIFICATIONS6.4
Supported Sizes of Paper
Note: You may experience jams when using print materials with a 
length of less than 127 mm (5 in.). For optimum performance, 
ensure that you are storing and handling the paper correctly. Please 
refer to “Printer and Paper Storage Environment” on page 6.7.
Size (mm/in.) aWeightCapacity b
Plain paper
Letter (216 x 279/8.5 x 11) 
A4 (210 x 297/8.3 x 11.7)
A5 (148 x 210/5.8 x 8.2)
Executive (184 x 267/7.25 x 10.5)
Legal (216 x 356/8.5 x 14)
JIS B5 (182 x 257/7.2 x 10.1)
ISO B5 (176 x 250/6.9 x 9.8)
A6 (105 x 148/4.1 x 5.8)
Oficio (216 x 343/8.5 x 13.5 )
Folio (216 x 330/8.5 x 13)
•16 to 24 lb  
(60 to 90 g/m2 
bond) for the 
paper tray
•16 to 43 lb 
(60 to 165 g/m
2 
bond) for the 
manual feed 
mode• 150 sheets of 20 
lb (75 g/m
2 bond) 
paper for the 
paper tray
•1 sheet of paper 
for the manual 
feed mode
Envelopes
No.10 (105 x 241/4.1 x 9.5) 
DL (110 x 220/4.3 x 8.7)
C5 (162 x 229/6.4 x 9)
C6 (114 x 162/4.5 x 6.4)
Monarch (98 x 191/3.9 x 7.5)75 to 90 g/m
2
1 sheet of paper for the 
manual feed mode Labels
Letter (216 x 279/8.5 x 11)
A4 (210 x 297/8.3 x 11.7)120 to 150 g/m
2
Transparency films
Letter (216 x 279/8.5 x 11)
A4 (210 x 297/8.3 x 11.7)138 to 146 g/m
2
Card stocks
Post Card (101.6 x 152.4/4 x 6)90 to 163 g/m2
Minimum size (custom, 76 x 127/3 x5)16 to 43 lb (60 to 
165 g/m2 bond)Maximum size (Legal)
a. The printer supports a wide range of media sizes.
b. Capacity may vary depending on print materials’ weight and thickness, and environmental 
conditions.
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							SPECIFICATIONS6.5
6
Guidelines for Using Paper
For the best result, use conventional 75 g/m2 (20 lb) paper. 
Ensure that the paper is of good quality, and free of cuts, nicks, 
tears, spots, loose particles, dust, wrinkles, voids, and curled or 
bent edges.
If you are unsure of what type of paper you are loading (such 
as, bond or recycled), check the label on the package.
The following problems may cause print quality deviations, 
jamming or even damage to the printer.
Notes: 
• Do not use letterhead paper printed with low-temperature inks, 
such as those used in some types of thermography.
• Do not use raised or embossed letterhead.
• The printer uses heat and pressure to fuse toner to the paper. 
Ensure that any colored paper or preprinted forms use inks that 
are compatible with this fusing temperature (180 °C or 372 °F 
for 0.1 second).
SymptomProblem with 
PaperSolution
Poor print quality 
or toner adhesion, 
problems with 
feedingToo moist, too 
rough, too smooth 
or embossed; 
faulty paper lotTry another kind of 
paper, between 100 ~ 
250 Sheffield, 4 ~ 5 % 
moisture content.
Dropout, 
jamming, curlStored improperlyStore paper flat in its 
moisture-proof 
wrapping.
Increased gray 
background 
shading/printer 
wearTo o  h e a v yUse lighter paper, open 
the rear output tray.
Excessive curl 
problems with 
feedingToo moist, wrong 
grain direction or 
short-grain 
construction• Open the rear output 
tray.
• Use long-grain paper.
Jamming, damage 
to printerCutouts or 
perforationsDo not use paper with 
cutouts or perforations.
Problems with 
feedingRagged edges Use good quality paper.
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							SPECIFICATIONS6.6
Paper Specifications
Paper Output Capacity
CategorySpecifications
Acid Content 5.5 ~ 8.0 pH
Caliper 0.094 ~ 0.18 mm (3.0 ~ 7.0 mils)
Curl in Ream Flat within 5 mm (0.02 in.)
Cut Edge ConditionsCut with sharp blades with no visible 
fray.
Fusing CompatibilityMust not scorch, melt, offset, or release 
hazardous emissions when heated to 
200 °C (392 °F) for 0.1 second.
Grain Long Grain
Moisture Content 4 % ~ 6 % by weight
Smoothness 100 ~ 250 Sheffield
Output TrayCapacity
Face-down output 
tray50 sheets of 75 g/m2 bond (20 lb) paper
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							SPECIFICATIONS6.7
6
Printer and Paper Storage Environment
Paper storage environmental conditions directly affect the feed 
operation.
Ideally, the printer and paper storage environment should be at 
or near room temperature, and not too dry or humid. Remember 
that paper is hygroscopic; it absorbs and loses moisture rapidly.
Heat works with humidity to damage paper. Heat causes the 
moisture in paper to evaporate, while cold causes it to condense 
on the sheets. Heating systems and air conditioners remove 
most of the humidity from a room. As paper is opened and used, 
it loses moisture, causing streaks and smudging. Humid 
weather or water coolers can cause the humidity to increase in 
a room. As paper is opened and used it absorbs any excess 
moisture, causing light print and dropouts. Also, as paper loses 
and gains moisture it can become distorted. This can cause 
paper jams.
Care should be taken not to purchase more paper than can be 
used in a short time (about 3 months). Paper stored for long 
periods may experience heat and moisture extremes, which can 
cause damage. Planning is important to prevent damage to 
large supplies of paper.
Unopened paper in sealed reams can remain stable for several 
months before use. Opened packages of paper have more 
potential for environment damage, especially if they are not 
wrapped with a moisture-proof barrier.
The paper storage environment should be properly maintained 
to ensure optimum printer performance. The required condition 
is 20° to 24°C (68° to 75°F), with a relative humidity of 45% to 
55%. The following guidelines should be considered when 
evaluating the paper’s storage environment:
• Paper should be stored at or near room temperature.
• The air should not be too dry or too humid.
• T he bes t way to stor e a n opene d r eam  of p ap er is to r ewrap  it  
tightly in its moisture-proof wrapping. If the printer 
environment is subject to extremes, unwrap only the amount 
of paper to be used during the day’s operation to prevent 
unwanted moisture changes. 
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