Xerox Phaser 6120 User Manual
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Solving Problems with Printing Quality 124 There are toner smudges or residual images.The two fuser separator levers are adjusted for envelope printing.Return both green fuser separator levers to the plain paper setting. One or more of the toner cartridges are defective or installed incorrectly.Remove the toner cartridges and check each for damage. If one or more is damaged, replace it. The two green fuser separator levers are adjusted for envelope printing.Return both green fuses separator levers to the plain paper setting. There are toner smudges on the back side of the page (whether or not it has been duplexed).The two fuser separator levers are adjusted for envelope printing.Return both green fuser separator levers to the plain paper setting. The media transfer belt is dirty.Clean the media transfer belt. If you think the transfer belt should be replaced, contact Technical Support with the error information. The media path is dirty with toner.Print several blank sheets and the excess toner should disappear. One or more of the toner cartridges are defective.Remove the toner cartridges and check each for damage. If one or more is damaged, replace it. The imaging unit is defective.Remove the imaging unit and check for damage. If it is damaged, replace it. Abnormal areas (white, black, or color) appear in a regular pattern.The laser lens is dirty.Clean the laser lens. A toner cartridge may be defective.Remove the toner cartridge with the color causing the abnormal image. Replace it with a new toner cartridge. The imaging unit is defective.Remove the imaging unit and check for damage. If it is damaged, replace it. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Problems with Printing Quality 125 Image defects.The laser lens is dirty.Clean the laser lens. A toner cartridge may be leaking.Remove the toner cartridges and check for damage. If it is damaged, replace it. A toner cartridge may be defective.Remove the toner cartridge with the color causing the abnormal image. Replace it with a new toner cartridge. The imaging unit may be defective.Remove the imaging unit and check for damage. If it is damaged, replace it. Lateral lines or bands appear on image.The printer is not level.Place the printer on a flat, hard, level surface. The media path is dirty with toner.Print several sheets and the excess toner should disappear. One or more of the toner cartridges may be defective.Remove the toner cartridges and check each for damage. If one or more is damaged, replace it. The imaging unit is defective.Remove the imaging unit and check for damage. If it is damaged, replace it. Colors look drastically wrong.One or more of the toner cartridges may be defective.Remove the toner cartridges and verify that the toner is distributed evenly on each cartridge roller, and reinstall the toner cartridges. One or more of the toner cartridges may be low or empty.Check the control panel for an X LOW or X EMPTY message. If necessary, replace the specified toner cartridge. Colors are not registering properly; colors are mixed or have page-to-page variation.The top cover is not properly closed.Make sure that the top cover is closed. The imaging unit is not correctly seated.Remove the imaging unit and reinstall it. One or more of the toner cartridges may be defective.Remove the toner cartridges and check each for damage. If one or more is damaged, replace it. The media is moist from humidity.Remove the moist media and replace it with new, dry media. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Problems with Printing Quality 126 If the problem is not resolved, even after all of the above have been performed, contact Technical Support with the error information. The color has a poor reproduction or has poor color density. The imaging unit may be defective.Remove the imaging unit and check for damage. If it is damaged, replace it. Marks regularly repeating on a page.One or more parts used by the printer to create or transfer the image to the page are damaged or defective.Measure the distance between the repeating defects in your print and compare the measurement to the following list to identify the part responsible for the defect. For example, your print has a visible mark on the page. The mark repeats every 94mm. This measurement identifies the imaging unit as the cause of the defect. Measurements: „Toner Cartridge: 34 mm or 25 mm „Imaging Unit: 94 mm Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Status, Error, and Service Messages 127 Status, Error, and Service Messages Status, error, and service messages are displayed in the control panel message window. They provide information about your printer and help you locate many problems. When the condition associated with a displayed message has changed, the message is cleared from the window. Standard Status Messages This message...means...do this... CALIBRATINGWhenever you replace a toner cartridge or reboot the printer after making environmental changes, the printer automatically pauses to do a Density Control cycle. This process is provided to make reliable printer operation with optimum output quality possible.No action needed. CANCELLING JOBThe job is being cancelled. COPYING XX/XXThe printer is printing with the collating function. ENERGY SAVERThe printer is in Energy Saver mode to reduce power consumption during periods of inactivity. When a print job is received, the printer returns to normal power within 35 seconds. In addition, the machine will return to its normal operating condition when any key on the control panel is pressed. READYThe printer is on and ready to receive data. INITIALIZINGThe printer is being initialized. PRINTINGThe printer is printing. Downloaded From ManualsPrinter.com Manuals
Status, Error, and Service Messages 128 PROCESSINGThe printer is processing data.No action needed. PHASER 6120 STARTING SYSTEM The printer is being started up. WARMING UPThe printer is warming up. This message... means... do this... Downloaded From ManualsPrinter.com Manuals
Status, Error, and Service Messages 129 Error Messages (Warning) This message...means...do this... CANNOT ROTATE CARTRIDGEA problem occurred, such as a paper jam, that prevents the toner cartridge carousel from rotating.If a paper jam occurred, clear the jammed paper. DISK NEAR FULLThe optional hard disk is full.Delete print jobs saved on the hard disk. X EMPTYThe X toner cartridge is empty. This message appears when the QUALITY/ TONER OUT ACTION menu is set CONTINUE. Replace the toner cartridge. X INCORRECTThe specified toner cartridge is not the correct toner for this printer.Replace the specified toner with the Xerox- approved toner for this printer. PAPER TYPE MISMATCHThe media type set in the printer driver is different from the type of media loaded.Load the correct paper type. IMAGING UNIT LOWThe imaging unit is near the end of its life.Replace the imaging unit soon. Be sure to have an imaging unit on hand. REPLACE IMAGING UNITThe imaging unit has reached the end of its life.Replace the imaging unit. Downloaded From ManualsPrinter.com Manuals
Status, Error, and Service Messages 130 PAPER SIZE MISMATCHWhen using Tray 1: The paper size set from the printer driver is different from the size of paper loaded into Tray 1. This message appears when PAPER MENU/ INPUT TRAY/TRAY 1 MODE is set to AUTO. Printing continues with paper of a different size, even if this message appeared. To print using paper of the desired size, load paper of the correct size, and then try printing again. When using Tray 2: The paper size set from the printer driver is different from the size of paper loaded into Tray 2. This message appears when PAPER MENU/ INPUT TRAY/AUTO CONTINUE is set to ON. X TONER LOWThe X toner cartridge is low and should be replaced within 200 pages at 5% coverage of letter/A4 pages. Replace the specified toner cartridge soon. Be sure to have a toner cartridge on hand TRAY 2 OPENTray 2 is not installed or is not fully closed.Close Tray 2 or print from another tray. This message... means... do this... Downloaded From ManualsPrinter.com Manuals
Status, Error, and Service Messages 131 Error Messages (Operator Call) This message...means...do this... DISK ERRORThe hard disk is full or damaged.Initialize the hard disk or, if the error continues to occur, replace the hard disk. To initialize the hard disk, select SYSTEM DEFAULT/FORMAT/ FORMAT DISK . DISK FULLThe hard disk is full or damaged.Initialize the hard disk. To initialize the hard disk, select SYSTEM DEFAULT/FORMAT/ FORMAT DISK . DUPLEX UNIT DOOR OPEN Duplex cover is open.Close the duplex cover. FATAL ERRORSensor error.Open and close front cover to automatically clean density sensor parts. PRINTER COVER OPENThe printer’s top cover is open.Close the top cover. IMAGING UNIT MISSINGThe imaging unit is not installed.Install the imaging unit. PAPER JAM DUPLEXPaper has jammed in the duplex unit.Locate and remove the jam. PAPER JAM EXITPaper has jammed in the fuser area. PAPER JAM FUSER PAPER JAM TRANSFERPaper has jammed in the transfer roller area. This type of jam means that the paper did not make it to the paper exit area. PAPER JAM TRAY XPaper has jammed while being pulled from the specified tray (X). Locate and remove the jam. Downloaded From ManualsPrinter.com Manuals
Status, Error, and Service Messages 132 PUT SIZE TYPE IN TRAY 1The paper size set from the printer driver is different from the size of paper loaded into Tray 1. This message appears when PAPER MENU/ INPUT TRAY/TRAY 1 MODE is set to CASSETTE. When PAPER MENU/ INPUT TRAY/AUTO CONTINUE is set to ON: Printing continues with paper of a different size, even if this message appeared. To print using paper of the desired size, load paper of the correct size, and then try printing again. When PAPER MENU/ INPUT TRAY/AUTO CONTINUE is set to OFF: Load paper of the correct size. In addition, press the Down key to be able to print using the loaded paper. PUT SIZE TYPE IN TRAY 2The paper size set from the printer driver is different from the size of paper loaded into Tray 2. This message appears when PAPER MENU/ INPUT TRAY/AUTO CONTINUE is set to OFF. Load paper of the correct size. In addition, press the Down key to be able to print using the loaded paper. REPLACE IMAGING UNITImaging unit is out.Replace the imaging unit. REPLACE X TONERThe X toner cartridge is empty. This message appears when the QUALITY/ TONER OUT ACTION menu is set STOP. Replace the toner cartridge. X TONER MISSINGThe X toner cartridge is not installed.Install a X toner cartridge. This message... means... do this... Downloaded From ManualsPrinter.com Manuals
Status, Error, and Service Messages 133 Service Messages These messages indicate a more serious error that can only be corrected by a customer service engineer. If one of these messages appears, turn the printer off, then turn it on again. If the problem persists, contact your local vendor or authorized service provider. This service message...means...do this... ERROR XXAn error has been detected with the item indicated XX in the service message.Reboot the printer. This often clears the service message, and printer operation can resume. If the problem persists, contact your local Xerox service representative with the error information. Downloaded From ManualsPrinter.com Manuals