Xerox Phaser 7500DN User Manual

							Troubleshooting
Phaser 7500 Color Printer
User Guide111
Paper Feed Problems
This section includes:
•Clearing Paper Jams on page 111
•Minimizing Paper Jams on page 128
•Troubleshooting Paper Feed Problems on page 129
Clearing Paper Jams
This section includes:
•Jam at Tray 1 (MPT) on page 112
•Jam at Tray 2 on page 114
•Jam at Tray 3, 4, or 5 on page 116
•Jam at Left Door A on page 119
•Jam at the Duplex Unit at Door B on page 120
•Jam at the Duplex Unit at Door A and B on page 121
•Paper Size Jam on page 123
•Paper Type Jam on page 125
•Misfeed at Tray 1 (MPT) on page 127
To avoid damage, always remove misfed paper gently, without tearing it. Try to remove the paper in 
the direction that the paper would normally feed. Any piece of media left in the printer, whether large 
or small, can obstruct the paper path and cause further misfeeds. Do not reload paper that has misfed.
Note:The image is not fixed on the media before the fusing process. Do not touch the printed 
surface of the media when removing it. Unfused toner may stick to your hands. Make sure not to 
spill any toner inside the printer.
Wa rni n g:If you accidentally get toner on your clothes, lightly dust them off as best as you can. If 
some toner remains on your clothes, use cool, not hot water, to rinse the toner off. If toner gets on 
your skin, wash it off with cool water and a mild soap. If you get toner in your eyes, wash it out 
immediately with cool water and consult a doctor.
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							Troubleshooting
Phaser 7500 Color Printer
User Guide 112
Jam at Tray 1 (MPT)
Follow these steps to clear the jam.
1. Remove jammed paper and the rest of the paper from Tray 1 (MPT). Confirm that all paper 
fragments are removed.
2. If you did not find jammed paper in Step 1, push up the latch on the left side of the printer to open 
Left Door A. 
Wa rni n g:Use caution, some components are behind the left door may be hot.
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1
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							Troubleshooting
Phaser 7500 Color Printer
User Guide113
3. Remove the jammed paper. Confirm that all paper fragments are removed.
4. Close Left Door A.
5. Replace the paper in the tray.
Note:Do not load paper above the fill line.
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MAX
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							Troubleshooting
Phaser 7500 Color Printer
User Guide 114
Jam at Tray 2
Follow these steps to clear the jam.
1. Open Left Door A.
2. Remove the jammed paper. Confirm that all paper fragments are removed.
3. Close Left Door A.
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1
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							Troubleshooting
Phaser 7500 Color Printer
User Guide115
4. Pull Tray 2 out of the printer.
5. Remove any crumpled paper from the tray.
6. Verify that the paper is loaded correctly in the tray and that the guides are pressed firmly against 
the paper.
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							Troubleshooting
Phaser 7500 Color Printer
User Guide 116
7. Push Tray 2 completely back into the printer.
Jam at Tray 3, 4, or 5
Follow these steps to clear the jam.
1. Open Left Door C.
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							Troubleshooting
Phaser 7500 Color Printer
User Guide117
2. Remove the jammed paper. Confirm that all paper fragments are removed.
3. Close Left Door C.
4. Pull out the tray specified on the control panel.
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							Troubleshooting
Phaser 7500 Color Printer
User Guide 118
5. Remove crumpled paper from the tray.
6. Verify that the paper is loaded correctly in the tray and that the guides are pressed firmly against 
the paper.
7. Push the tray completely into the printer.
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							Troubleshooting
Phaser 7500 Color Printer
User Guide119
Jam at Left Door A
Follow these steps to clear the jam.
1. Open Left Door A.
2. Remove the jammed paper. Confirm that all paper fragments are removed.
3. Close the left door.
7500-001
2
1
7500-002
7500-003
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							Troubleshooting
Phaser 7500 Color Printer
User Guide 120
Jam at the Duplex Unit at Door B 
There is a jam at the duplex unit at Door B. Follow these steps to clear the jam.
1. Open Tray 1 (MPT).
2. Open Left Door B.
3. Remove the jammed paper.
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