ALCATEL ONETOUCH Fierce XL with Windows 10 User Manual

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SIM info
You can enter your SIM card name.
Highest connection speed
You can set your highest connection speed, such as LTE/4G/2G.
Internet APN
Touch  to add an Internet APN. 
MMS APN
Touch  to add an MMS APN.
Security
Touch Use SIM PIN to enter a PIN to protect your SIM card.
11.2 Device
11.2.1 Sounds
Use the Sound settings to configure many aspects of call and notification ringtones, music, and other audio settings. 
• RingtoneTouch to set your incoming call ringtone.
• VibrateToggle the switch to vibrate phone for incoming calls.
• Play a sound forMark the box to select the sound playing situation. 
						

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• When device is locked1) Touch to enable showing notifications in action center when the phone is locked.
2) Touch  to enable showing notification banners on the lock screen.
3) Touch  to enable showing alarms, reminders and incoming VOIP calls on the lock screen.
11.2.2 Display
• Brightness levelTouch to set the level of brightness.
• Automatically adjust display brightness
Touch to enable automatic adjustment of the screen brightness.
• Rotation lockTouch to set whether rotate the contents of the screen or stay in portrait view.
• Show a dotTouch to enable showing a dot when you touch the screen.
11.2.3 Lock screen
Screen lock
• SwipeTouch to enable slide unlock mode.
• PINTouch to add a numeric PIN or password to unlock screen.
11.2.4 Storage
The storage bar displays the amount of internal phone storage in different colors. The available space will be shown in grey, which shows the amount of internal phone storage used by the operating system, its components, applications (including those you downloaded), permanent and temporary data. 
						

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11.2.5 Battery saver
Overview your battery level remaining.
Toggle the switch to enable Battery saver.   Touch Battery saver settings to mark the checkbox to enable the function of turning battery saver on automatically if your battery falls below 20 percent.
Touch  to add an app which will be allowed to run in the background and can send and receive push notifications, even when battery saver is on.
11.3 Personal
11.3.1 Location
On
Touch the  switch to enable the use of information from Wi-Fi and mobile networks to determine your approximate location, for use in Maps, when you search, and so on. 
Location history
When location is on, the locations obtained to meet the needs of your apps and services will be stored  for a limited time on the device. Apps that have access to these stored locations will appear below.
Touch Clear to clear location history on this device.
11.3.2 Language & input
Use the Language settings to select the language for the text on your phone and for configuring the onscreen keyboard. 
Language & region
Touch to add the language and the region you want. 
						

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Keyboard
Touch to add more keyboards you need.
Touch More keyboard settings to set all your keyboards.
1) Mark the checkbox to show the dictation button.
2) Mark the checkbox to switch back to letters after I type an emoticon.
3) Mark the checkbox to agree to send Microsoft info about how you write to help improve typing and writing in the future.
11.3.3 Backup
Connect to a Microsoft account
After you're connected, you'll be able to back up to OneDrive.
11.4 System
11.4.1 Date & time
Use Date & time settings to customize your preferences for how date and time are displayed.
Use 24-hour format 
Turn on the button to display the time using the 24-hour clock format.
Automatic date & time
Turn on the button to use the network-provided date and time. Unmark to set all values manually.
Automatic time zone
Turn on the button to use the network-provided time zone. Unmark to set all values manually. 
						

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Making the most of your phone ...........
12.1 Phone update
To access Phone update, touch  \Update & security\Phone update. If you want to update the system, please touch Check for updates and then download updates. To install updates, your battery is required to be charged to 40%.  You also need to select a restart time of fota installation.
You should turn on data connection before searching for updates.  
						

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13 12 Month Limited Warranty .................
TCL Communication Ltd. warrants to the original retail purchaser of this wireless device that should this product or part thereof during normal consumer usage and condition be proven to be defective in material or workmanship that results in product failure within the first twelve (12) months from the date of purchase as shown on your original sales receipt from an authorized sales agent.  Such defect(s) will be repaired or replaced (with new or rebuilt parts) at the company’s option without charge for parts or labor directly related to the defect(s). Batteries, power adapters, and other accessories sold as in box items are also warranted against defects and workmanship that results in product failure within the first twelve (12) month period from the date of purchase.  This warranty extends to products purchased and sold within the United States. 
The limited warranty for your wireless device will be voided if any of the following conditions occur: 
• Non-compliance with the instructions for use or installation, or with technical and safety standards applicable in the geographical area where your phone is used;
• Connection to any equipment not supplied or not recommended by TCL Communication Ltd.;
• Modification or repair performed by individuals not authorized by TCL Communication Ltd. or its affiliates; 
• Changes to the device operating system by the user or third party applications;
• Acts of god such as inclement weather, lightning, power surges, fire, humidity, infiltration of liquids or foods, chemical products, download of files, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless device’s event labels or serial numbers (IMEI);
• Damage from exposure to water or other liquids, moisture, humidity, excessive temperatures or extreme environmental conditions, sand, excess dust and any condition outside the operating guidelines;
• Rooted devices;
• Damage as result of physical abuse regardless of cause.  
						

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There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your jurisdiction. In no event shall TCL Communication Ltd. or any of its affiliates be liable for incidental or consequential damages of any nature whatsoever, including but not limited to commercial loss, to the full extent those damages can be disclaimed by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.
How to obtain Support:  Contact the customer care center by calling (855-368-0829) or going to (http://www.alcatelonetouch.us).  We have placed many self-help tools that may help you to isolate the problem and eliminate the need to send your wireless device in for service.  In the case that your wireless device is no longer covered by this limited warranty due to time or condition, you may utilize our out of warranty repair options.
Electronic Recycling:
For more information on Electronic Recycling, please:
1) Visit ALCATEL ONETOUCH Electronic Recycling Program website at http://www.alcatelonetouch.us/Electronic-Recycling-Program-Accessibility-and-Compliance/b/11522543011, or
2) Call ALCATEL ONETOUCH US Customer Support at 1-855-368-0829. 
						

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14 Troubleshooting ......................................
Before contacting the service center, you are advised to follow the instructions below:• You are advised to fully charge () the battery for optimal operation.• Avoid storing large amounts of data in your phone as this may affect its performance.• Use Factory data reset and the upgrade tool to perform phone formatting or software upgrading. ALL User phone data: contacts, photos, messages and files, downloaded applications will be lost permanently. It is strongly advised to fully backup the phone data and profile before doing formatting and upgrading. 
Carry out the following checks:
My phone is frozen or cannot be switched on • Check the battery power level, charge for at least 20 minutes.
My phone has not responded for several minutes• Restart your phone by pressing and holding the Pow e r ke y.
My phone turns off by itself• Check that your screen is locked when you are not using your phone, and make sure the Pow e r key is not mis-contacted due to unlocked screen.• Check the battery charge level.
My phone cannot charge properly• Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.• Make sure charging is carried out under normal conditions (0°C (32°F) to +40°C (104°\
F)).• When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or “No service” is displayed• Try connecting in another location.• Verify the network coverage with your service provider.• Check with your service provider that your SIM card is valid.• Try selecting the available network(s) manually. • Try connecting at a later time if the network is overloaded. 
						

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My phone cannot connect to the Internet• Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.• Make sure that the internet access service of your SIM card is available.• Check your phone's Internet connecting settings.• Make sure you are in a place with network coverage.• Try connecting at a later time or another location.
Invalid SIM card• Make sure the SIM card has been correctly inserted (see “Inserting or removing the SIM card”).• Make sure the chip on your SIM card is not damaged or scratched.• Make sure the service of your SIM card is available.
Unable to make outgoing calls
• Make sure you have dialed a valid number and have touched  .• For international calls, check the country and area codes.• Make sure your phone is connected to a network, and the network is not overloaded or unavailable.• Check your subscription status with your service provider (credit, SIM card valid, etc.).• Make sure you have not barred outgoing calls.• Make sure that your phone is not in airplane mode.
Unable to receive incoming calls• Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network).• Check your subscription status with your service provider (credit, SIM card valid, etc.).• Make sure you have not forwarded incoming calls.• Make sure that you have not barred certain calls.• Make sure that your phone is not in airplane mode.
The caller’s name/number does not appear when a call is received• Check that you have subscribed to this service with your service provider.• Your caller has concealed his/her name or number.
I cannot find my contacts• Make sure your SIM card is not broken. 
						

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• Make sure your SIM card is inserted properly.• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor• You can adjust the volume during a call by pressing the Volume Up/Down ke y.• Check the network strength .• Make sure that the receiver, connector or speaker on your phone is clean.
I am unable to use the features described in the manual• Check with your service provider to make sure that your subscription includes this service.• Make sure this feature does not require an ALCATEL Onetouch accessory.
When I select a number from my contacts, the number cannot be dialed• Make sure that you have correctly recorded the number in your file.• Make sure that you have selected the country prefix when calling a foreign country.
I am unable to add a contact in my contacts• Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts.
My callers are unable to leave messages on my voicemail• Contact your service provider to check service availability.
I cannot access my voicemail• Make sure your service provider's voicemail number is correctly entered in "Voicemail number".• Try later if the network is busy.
I am unable to send and receive MMS• Check your phone memory availability as it might be full.• Contact your service provider to check service availability and check MMS parameters.• Verify the server center number or your MMS profile with your service provider.• The server center may be swamped, try again later.
SIM card PIN locked• Contact your service provider to obtain the PUK code (Personal Unblocking Key).
I am unable to connect my phone to my computer• Check that your USB driver is installed properly.• Check that you have marked the checkbox of USB debugging in USB connection options.