Amanda Work Group Administrations 7 Xx Instructions Manual

Chapter 1: Introducing Amanda 11
Mailbox Processing Diagram 

12 Administering [email protected]/DOS
Mailbox Processing Diagram (continued) 

Chapter 1: Introducing Amanda 13
Mailbox Processing Diagram (continued) 

14 Administering [email protected]/DOS
Customer Service and Support
The Amanda Company provides customer service and support Monday 
through Friday from 8:00 
A.M. to 8:00 P.M. Eastern Time, except holidays
. 
Customer Support:
(800) 800–9822
For sales, contact The Amanda Company at the East Coast office.
Dealer Sales:
Telephone: (800) 410-2745
Distribution Sales:
Telephone: (800) 410-2745
International Sales:
Telephone: (203) 744-3600
International Support:
Telephone: (203) 744-0860
We b S ite :...

Chapter 1: Introducing Amanda 15
Installation Support
Installation support covers the initial connection of Amanda to a telephone 
switching system as well as problems that occur when the system changes or 
Amanda is upgraded. 
The Amanda Company offers installation support to any dealer who buys a 
turnkey system. 
Qualified Amanda marketing partners and solution providers, who are in 
good standing, receive installation support for any system.
Application Support
Application support covers extended...

16 Administering [email protected]/DOS 

Chapter 2:
Getting Started
Using Amanda as a Voice Server or a 
Standalone System
This guide explains how to administer Amanda as either a voice server or a 
standalone system. If Amanda was installed as a voice server, you can switch 
back and forth between the two by typing the following at the DOS prompt:
server on (to switch from server mode to standalone mode)
or:
server off (to switch from standalone mode to server mode)
Press Enter.
From the DOS prompt (C:\AMANDA), you can type SERVER or AVER 
and...

18 Administering [email protected]/DOS
Starting Amanda
To  s t a r t  A m a n d a :
1. Turn on the computer on which Amanda is installed. 
Amanda displays:
Do you want to run SCANDISK(Y/N)? 
SCANDISK is a DOS program that checks that your disk and file struc-
tures are intact.
2. Press Y for Yes or N for No. If you do not make a selection within 30 
seconds, SCANDISK starts automatically.
Next Amanda displays the mode she is in (voice server or standalone 
system) followed by:
Do you want to run...

Chapter 2: Getting Started 19
voice boards, these are PBX and TON files. For The 
Amanda Company voice boards for Norstar, these are 
GTD and CMP files.
Using Command-line Options
Amanda can be run with a variety of command-line options. The brackets [  ] 
indicate when n is optional. Do not use the brackets in the command-line 
option. The value n is italicized because you must replace it with a number if 
you use it.
To change the command-line options, you can doing either of the following:
 Simply...

20 Administering [email protected]/DOS
Shutting Amanda Down
Amanda should always be shut down—not just powered off. You can shut 
down Amanda manually from the computer on which she is running. You 
can also schedule her to shut down automatically once a week on a specific 
day at a specific time. This section explains how to do a manual shutdown. 
For information about automatic shutdowns, see Installing 
[email protected]/DOS.
To shut down Amanda:
1. Do one of the following:
 If Amanda is running as a...