Amanda Work Group Manual

Chapter 4: Defining Integration Patterns 41
4. Type:
JOVE 1001.PBX
5. Then press Enter. This is the same file we edited earlier.
6. Press Down Arrow until you select the line that reads:
integration 10  ‘rrrrrrrrrr’
7. Press Delete to remove this line.
8. Take the integration patterns you created in the previous procedure. Type each one on 
a separate line in 1001.PBX. For example:
integration 10  ‘#03##rrr#
integration 10  ‘#03##sss#rrr#
integration 10  ‘#00#ee#
N
OTE:The 10 is a suggested value for the...

42 Installing [email protected]/Windows
Realize that the character codes you use define not only the placement of the extension 
information in the pattern, but also the call state, that is, Ring No Answer, Busy, Direct, 
and so forth. Therefore, you can control Amanda’s behavior based upon your specific 
requirements. For example, if your customer does not wish to allow for Busy call states, 
then modify the integration character codes and replace the b’s with r’s.
Some telephone switching systems have...

Chapter 4: Defining Integration Patterns 43
current patterns. For example, you might add a second pattern for Direct calls (1***eee 
in our example) as 
***eee. These are identical—except the first digit is missing in the 
second pattern. You can also try reducing the delay time (Delay option on SMDI tab in 
Setup utility).
Never remove leading digits from a pattern if they differentiate this pattern from another 
or if they are “active” digits (such as r’s and b’s). 

44 Installing [email protected]/Windows 

Chapter 5:
Configuring Amanda
Using This Chapter
This chapter contains a questionnaire that helps you determine exactly how your customer 
needs his Amanda system to be set up. It also guides you as you configure an Amanda 
system for the first time. Fortunately, The Amanda Company has configured Amanda so 
that over 90% of the configuration parameters need no change whatsoever. 
For a complete list of the configuration options, see “Chapter 13: Configuration 
Reference.”
Using the Questionnaire
Use this...

46 Installing [email protected]/Windows
3. Enter 997 (or the mailbox for the default template).
The Mailbox window displays template 997.
To display the Mailbox window (if you are already logged onto Amanda 
Administrator but displaying another window):
1. Click the Mailbox menu and select mailbox. 
The mailbox List dialog box appears.
2. Enter 997 (or the mailbox for the default template).
The Mailbox window displays template 997.
For each feature, the Location column indicates whether the setting to be...

Chapter 5: Configuring Amanda 47
6)  If YES to 5, do you want active 
or inactive hold?
On active hold, the caller is prompt-
ed to press * to remain on hold.
On inactive hold, the caller takes no 
action to stay on hold.
(800 numbers benefit from using ac-
tive hold, because the caller cannot 
leave the telephone unattended.)ACTIVEGlobal settings parameter 
is active_holdSet the parameter True, which is the default.
INACTIVESet the parameter to F for False.
7)  If YEs to 5 and a caller is on hold,...

48 Installing [email protected]/Windows
12b)  Do you want users and callers 
to hear a prompt before they start re-
cording or just the beep?
The prompt is “Begin recording at 
the tone. Finish by pressing # or 
hanging up.”PROMPT and 
BEEPGlobal settings parameters 
are 
begin_rec_prompt 
record_menu Set begin_rec_prompt
 to True, which is the de-
fault. Set record_menu
 to True, which is the de-
fault.
BEEP ONLYSet begin_rec_prompt
 to False. Set 
record_menu
 to True, which is the default.
13)  When a...

Chapter 5: Configuring Amanda 49
20)  Do you want users to be able to 
turn call screening on and off?
(Call screening allows users to ac-
cept or reject calls based on who is 
calling.)YESMailbox 997 settingFrom the Options group box, clear the Call Screening 
Lock check box.
NOFrom the Options group box, select the Call Screen-
ing Lock check box.
21)  Do you want call screening ini-
tially ON or initially OFF?ONMailbox 997 settingFrom the Options group box, select the Call Screen-
ing check box....

50 Installing [email protected]/Windows
24)  If YES to 23, do you want to use 
Amanda’s system greeting or a 
company-wide custom greeting 
when a telephone is not answered?
(The system greeting is “Please 
leave a message for” followed by 
the system or custom Name/Exten-
sion recording.)SYSTEMMailbox 997 settingFrom the Personal Greetings group box, click the 
 button after the RNA box. 
The Greeting List dialog box appears. Select System 
and click OK.
From the Greeting List dialog box that appears,...