ATT AUDIX Voice Power Release 2.1.1 Guide

							Introduction
n  Automated Attendant Service
The Automated Attendant Service directs callers through a series
of menu selections to reach a desired department, extension, or
attendant. Callers are greeted with spoken prompts that guide
them in pressing Touch-Tone buttons to connect to their desired
destination. If there is no answer, or the desired extension is busy,
the caller may leave a message or transfer to an attendant.
The Automated Attendant Service has separate menus for Day and
Night Service, and may have multilevel submenus. A custom list of
holidays may be defined, The Night Service will be provided on
holidays, regardless of the day of week.
n  Information Service
Information Service is a customer-oriented, call-in information
facility. The caller hears a prerecorded, informational message and
is then disconnected.
n  Message Drop Service
Message Drop is an answering service that presents a message to
the caller and then allows the caller to “drop off” a return message.
it can be used to “drop” orders or requests for service, or to report
status or sales information. (Callers cannot direct their messages
to specific extensions.)
Telephone System Interface       
There are several telephone systems that can support AUDIX Voice
Power. Each switch has its own particular features and requirements. This
switch-specific information is discussed in the Switch Notes document for
that telephone system. The discussion in this System Managers Guide is
general, and applies to all systems.
Signaling informaticm from AUDIX Voice Power to the telephone switch is
provided over analog voice channels. This includes switchhook flashing to
transfer calls, and in-band tone signaling to control message waiting
lamps.
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							Introduction  
AUDIX Voice Power can operate in either non-integrated or integrated
mode. In both modes, spoken information is transmitted over analog voice
channels. Which mode your system operates in will be determined when
you purchase the system. The hardware and software requirements are
different for the two modes on some switches.
Non-Integrated Mode
In the non-integrated mode, the interface between the telephone switch
and AUDIX Voice Power does not include identification of the caller or
called person. As a result, a caller who reaches the Call Answer Service is
requested to reenter the extension number of the person called because
this information is not obtained from the switch. Also, it is always
necessary to enter an extension number when logging into AUDIX Voice
Power Voice Mail Service, because the extension in use is not obtained
from the switch.
Integrated Mode
In the integrated mode, identification of the caller and called person is
sent from the switch. As a result, callers do not have to enter extension
numbers upon reaching the Call Answer Service, and are not required to
use extension numbers when logging in to AUDIX Voice Power if they are
calling from their own extension,
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							Introduction 
Basic Telephone System Administration
For AUDIX Voice Power to work properly with the telephone System,
certain features must be present and enabled at the Switch:
n  Station lines must be compatible with industry standard tip/ring
analog telephones (AT&T 2500 or equivalent).
n  The switch must recognize a 500 millisecond on-hook interval
(switchhook flash) as a request to transfer a call. After a
switchhook flash, AUDIX Voice Power will send the digits of the
selected extension using Touch-Tone signaling.
n  Each analog voice channel on the Integrated Voice Power (IVP4)
boards must be associated with an extension number or
hunt/Direct Group Calling group administered on the switch.
The switch is responsible for transferring the calls to AUDIX
Voice Power as part of a coverage path when no answer or
busy is detected.
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							Introduction
Hardware and Software Components
A basic understanding of the hardware and software components is
needed to administer AUDIX Voice Power.
Hardware Configuration
The AUDIX Voice Power hardware consists of:
n    An AT&T 6386 WGS computer with keyboard, monitor, hard disk,
and floppy disk drive. The following processors can be used:
--- 6386 WGS-I6 or 20 MHz processor, desktop configuration
--- 6386E WGS-20 MHz processor, floor model
--- 6386/SX WGS-I6 MHz processor, small footprint desktop
configuration
--- 6386/25 WGS-25 MHz processor, desktop configuration
--- 6386E/33 WGS-33 MHz processor, floor model
The hard disk is used for storing data, digitally encoded voice
messages, and system prompts. The following capacities are
available on hard disk:
Speech
Disk SizeStorage Hours
68 MB4.3
80 MB
6.1
135 MB13.8
300 MB36.1
Dual 300 MB72.2
The floppy disk drive is used for loading the system software and
making backup copies of files.
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							Introduction
n  Special circuit boards (IVP4 boards) containing interface hardware
for analog voice channels. Each IVP4 board provides four analog
voice channels. A maximum of three boards (12 channels) can be
included in the system.
n   A special circuit board containing interface hardware for the
telephone system may be necessary for integrated systems.
—
—For switches that use in-band Dual Tone Modulated
Frequency (Touch-Tone) signaling, special hardware
is not usually necessary.
For switches that use the AT&T Digital Communications
Protocol (DCP), a DCP (PC/PBX) board is necessary. The
telephone system must also have an available digital port.
Please see the Switch Notes document for your switch to
determine exact requirements.
n  Optional AT&T 470/471 or 570/571 printer for printing reports
n   Remote access may be provided by a modem built into the switch
for this purpose, or by an external modern. Please see the Switch
Notes for your switch to determine exact requirements.
n   Optional cartridge tape drive if you do not have a DCP card.
The model (processing speed) of the computer, the number of analog
voice channels, the size of subscriber mailboxes, and the size of the
hard disk control the maximum practical number of users of the system.
A fully configured system can accommodate a maximum of 300
subscribers with private mailboxes. The maximum size of each
subscriber’s mailbox can be specified by the System Manager to
hold from 1 minute to 99 minutes of voice messages.
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							Introduction
  Software Configuration 
The software configuration has four major components:
nUNIX® Operating System
The UNIX Operating System provides multitasking, file access,
external communication, and interprocess communication facilities
to the application software. It includes one of the following
intefaces:
—
On systems where a separate processor is used exclusively
for AUDIX Voice Power, the Framed Access Command
Environment (FACE) allows system administration to be
done by selecting choices from menus and filling in blanks
on forms. This is commonly the case on larger telephone
systems.
—On systems where a single processor is used for switch
administration and also for applications packages such
as AUDIX Voice Power, the Integrated Scdution II (IS II)
environment allows both switch administration and
application administration to be done by selecting choices
from menus and filling in blanks on forms, This is commonly
the case on smaller telephone systems.
n  Integrated Voice Power System Software
The Integrated Voice Power System Software provides software for
communications with the analog voice channels on the IVP4 circuit
boards.
n  AUDIX Voice Power Appllcatlon Software
The AUDIX Voice Power Application Software is the application
package that provides the AUDIX Voice Power services.
n Switch Integration Software 
The Switch Integration Software provides software for
communications with the telephone switch. This software is
not provided for non-integrated operation.
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							Feature and Planning Review
2
This chapter reviews the features of AUDIX Voice Power and the planning
process you should follow to configure the AUDIX Voice Power system
appropriately to meet your company’s voice telecommunications needs.
Y
OU should use the comprehensive instructions and planning forms that
accompany the AT&T AUDIX™ Voice Power Planning Guide and Forms
to describe your system. When the planning for your system is completed,
you may begin the implementation of the plan. Gather the forms that you
have filled out and use their content as input in conjunction with the
procedures in Chapters 3 and 4 of this guide to implement your system.
The completed forms should be stored safely for ongoing administration.
Planning on the Switch Side
The planning needed on the switch side is discussed in general terms
here. For more information on planning for the switch, please see the
AT&T AUDIX
TM Voice Power Planning Guide and Forms and the
Switch /Votes for your telephone system.
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							Feature and Planning Review
Call Coverage Paths
The Call Answer Service provides coverage for calls that are not
answered by the subscriber at the called extension. To provide this
coverage, the switch must direct the call to the Call Answer Service
when the switch detects that the telephone is busy or the maximum
number of rings has occurred. The designation of one or more places to
direct a call is known as the call coverage path. You must plan the call
coverage path for each subscriber. The AUDIX Voice Power System
Manager must work closely with the Switch Administrator to coordinate
this effort
Hunt Groups
A hunt group, also called a DGC group or Calling Group, assigns a single
number that rings at any available extension within the group.
On non-integrated switches, and on some. integrated switches, depending
upon the service being used, you may need to set up hunt groups for the
channels assigned to a single service.
 NOTE:
On integrated switches that use the DCP, all Call Answer and Voice
Mail calls come in on the digital channel and are then transferred
by AUDIX Voice Power to an available channel. Hunt groups are
not required on these switches for Call Answer and Voice Mail.
Hunt groups are required for Automated Attendant Service,
Message Drop Service, and Information Service. See your
Switch Notes for more information on this subject.
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							Feature and Planning Review
If your switch requires hunt groups, you should assign separate hunt
groups for the following services (if more than one channel is used):
n  Information Service
n  Message Drop Service
n  Automated Attendant Service
n  Call Answer Service on non-integrated configurations
n  Voice Mail Service on non-integrated configurations
In some cases, Automated Attendant, Call Answer, and Voice Mail may
share channels on an integrated configuration, In those cases, refer to the
Switch /Votes for additional information.
Miscellaneous Items
Class of Restriction
If your switch has provisions for Class of Restriction {COR), you should
establish the following conditions:
n  The Voice Mail and Call Answer channels should be restricted so
that they cannot call themselves.
n   The DCP extension (if any) should be restricted so that it cannot
call itself or subscribers.
n   Subscribers should be restricted so that they cannot call
Call Answer ports.
n   Any other Class of Restriction groups shou!d be restricted so that
they cannot call Call Answer or Voice Mail ports.
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							Feature and Planning Review
Attendant Backup Coverage
If your switch allows incoming trunks to be assigned to extensions as well
as operator consoles, you can arrange for the Automated Attendant to
provide backup coverage for your operator consoles when the operators
are busy or not available.
Directed Night Service
The Automated Attendant can also be used for Night Service. You must
direct the switch to ring the hunt group for the Automated Attendant,
Planning AUDIX Voice Power    
New Features for Release 2.1.1
The new features of Release 2.1.1 are described here for easy review
by System Managers who are currently using Release 2.0. Features are
described in more detail in the AT&T AUDIX™ Voice Power Planning
Guide and Forms.
Day and Night Touch-Tone Gate
The Automated Attendant now has separate touch-tone gates and
prompts for Day and Night Service. This allows different prompts in those
situations where an attendant is available during the day, but not at night.
Automated Attendant Time-Out Actions
The action to be taken when a caller does not press a button within the
time-out period can now be specified. It is separately specified for day and
night
n
n
n
service. The choices are:
transfer to the attendant
leave a message in the general mailbox
disconnect after playing the good-bye message
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