ATT CLASSIC MAIL Voice Messaging System Guide

							lYour recorded directory name which callers
hear when there is no primary or alternate
greeting or when they use the company
directory.
lA mailbox number which is identical to your
intercom number (if you have an intercom) or
a three-digit number beginning with 9.
“Primary
Greeting”
Password“Alternate
Greeting”
Figure 1D: Elements
of your voice mailbox
Chapter 1: Before You Begin11 
						

							You have been assigned either a regular mailbox or a guest
mailbox. If your mailbox number is from 0–39, you have
a regular mailbox. If your mailbox number is from 901 to
999, you have a guest mailbox. Your mailbox is capable of
storing up to 30 minutes of recorded messages.
Getting Into the CLASSIC MAIL System
There are several ways to reach the CLASSIC MAIL system:
lSelect a CLASSIC MAIL system access line on
your Merlin telephone and dial the access code
(normally the star key). CLASSIC MAIL system
access lines are the lines labeled as shown in
Figure lB.
lFrom an outside line, call your company and
ask the operator to transfer you to the CLAS-
SIC MAIL system.
CLASSIC MAIL System Mailbox User Guide 
						

							lFrom an outside line, call your company and
wait for the CLASSIC MAIL system’s auto-
mated answering service to answer.
Once you gain access to the CLASSIC MAIL system, you
will be instructed to press various keys on your telephone
dial pad. These instructions will lead you through the use
of the CLASSIC MAIL system’s features. If you don’t hear
the instruction you expected, or if you’re not sure what to
do, wait and these instructions will repeat. Often these
repeated instructions will contain additional information
about using the CLASSIC MAIL system’s features.
Chapter 1: Before You Begin13 
						

							CLASSIC MAIL System Mailbox User Guide 
						

							2. Your Mailbox
First-Time Use
You must create a password the first time you open your
mailbox. You will also record your name for the company
directory. Finally, you should enter the first four letters of
your last name into the company directory so callers who
don’t know your mailbox number can still leave messages
in your mailbox.
To open and use your mailbox the first time:
1.Ask your manager for the CLASSIC MAIL system
access code and your mailbox number.
2.Dial the access code from an available CLASSIC MAIL
system line.
The top-level menu message plays.
Chapter 2: Your Mailbox15 
						

							3.
Enter your mailbox number.
4.
To enter the temporary password, press 0000.
Hear an instruction to enter your new password.
5.
Enter a new password of four to eight digits.
When you are finishedpress
6.
#
Hear your password played back to you.
7.
To accept the passwordpress
#
OR to start again,pressV
Hear an instruction to record your name at the tone.
Record your name, thenpress
8.
#
Hear a prompt requesting that you spell the first four
letters of your name.
CLASSIC MAIL System Mailbox User Guide 
						

							9.Using table 2A, enter the first four letters of your last
name exactly with two key presses per letter:
OR to re-enter your namepressV
Hear confirmation.
10.To accept the spelling
OR to re-enter
A
2 and 1J
5 and 1
B
2 and 2
C2 and 3
D
3 and 1
E
3 and 2K5 and 2
L
5 and 3
press#
pressV
S
7 and 3
T
8 and 1
U
8 and 2
M6 and 1V
8 and 3
N
6 and 2W
9 and 1
F
3 and 3
O6 and 3X
9 and 2
G4 and 1P
7 and 1Y
9 and 3
H
4 and 2Q1 and 1
R
7 and 2Z
1 and 2
 I 4 and 3
The first key you press indicates the number on the key
and the second indicates a letter’s position on that key.
Table 2A:
Corresponding key
sequences for letters
Chapter 2: Your Mailbox17 
						

							For example, to enter a Y, you would press 9 and then
press 3 to specify that Y is the third letter on the 9 key.
If your last name consists of fewer than four letters, you
just enter the letters needed.
For example, if John Simon wants to enter his last name
he follows these steps:
1.
2.
3.
4.For the first letterpress
7 3
CLASSIC MAIL system’s recorded voice responds “S.”
For the second letterpress4 3
CLASSIC MAIL system’s recorded voice responds “l.”
For the third letterpress6 1
CLASSIC MAIL system’s recorded voice responds “M.”
For the fourth letterpress
6 3
CLASSIC MAIL system’s recorded voice responds “0.”
CLASSIC MAIL System Mailbox User Guide 
						

							It’s a good idea to write down the sequence of keys corre-
sponding to your last name prior to entering these digits.
After you complete the spelling, you will hear a spelling
confirmation message and a message telling you about
any messages in your mailbox.
Note: Because Q and Z don’t appear on the dial pad, they require a
special combination of key presses. See table 2A.
Recording a Greeting
Until you record your own greetings, callers leaving
messages in your mailbox will hear your recorded name
and the CLASSIC MAIL system’s instructions for leaving
a message.
You can record two of your own custom greetings and
change either of them whenever you like. Having two
greetings (primary and alternate) is useful because you can
use one for everyday business and another, for example,
Chapter 2: Your Mailbox
19 
						

							for those times when you’re away from the office (“I’m not
in today but please leave a message and Ill be alerted and
return your call immediately”) or out of town (“I’m out of
town until Wednesday, but if you leave a message, I’ll get back
to you when I return. Or dial 0 and ask our attendant to connect
you to Sue Redford who can help you with your order”).
The CLASSIC MAIL system allows callers to “mark” their
messages urgent. Urgent messages will be delivered to you
before other messages. To use this feature, you might
want to add a sentence to your greeting such as, “If this
message is urgent, press pound after you record your message,
and press three to mark it urgent.”
To record a greeting:
1.
Open your mailbox.
To change mailbox optionspress 2.
3
A message about the status of your mailbox and
instructions about recording a greeting plays.
To record a mailbox greetingpress 3.
1
CLASSIC MAIL System Mailbox User Guide