ATT CLASSIC MAIL Voice Messaging System Guide

							5. Transferring Calls Into the
CLASSIC MAIL System
You can transfer outside callers into the CLASSIC MAIL
system either of two ways:
lIf the caller wants to be transferred to the
CLASSIC MAIL system to retrieve messages
from their own mailbox, follow steps 1
through 5 and hang up.
lIf the caller wants to talk to, or leave a message
for a specific individual, follow steps 1 through
8.
Chapter 5: Transferring Calls Into the CLASSIC MAIL System51 
						

							Transferring Outside Callers
To transfer an outside caller into the CLASSIC
MAIL system:
1.Ask the caller to hold.
2.
Press the hold button.
3.Select a CLASSIC MAIL system access line,
thenpressV
System access lines are the lines with the
“Voice Mail” labels on your telephone line buttons.
You should now be connected to the
CLASSIC MAIL system.
4.
To transfer a caller
pressV
An instruction to enter the outside
line number to be answered plays.
CLASSIC MAIL System Mailbox User Guide 
						

							5.Enter the line number of the outside line
the call is on. Line 1 normally corre-
sponds to the outside line button
directly above the intercom button on
your phone.
Figure 5A shows the typical line
numbering method used by Merlin 206,
410, 820, and Merlin Plus telephone
systems.
Figure 5B shows the line numbering
method used by Merlin 1030 telephone
systems.
Figure 5A: Line
numbering for Merlin
206, 410, 820 and Plus
Control Units.
Chapter 5: Transferring Calls Into the CLASSIC MAIL System53 
						

							Figure 5B: Line
numbering for Merlin
1030 Control Units.
6.Enter the intercom or mailbox
number of the destination party.
7.If you know the destination party is
gone or the mailbox is a guest mailbox
and you want to leave the caller at the
party’s mailbox#
8.Hang  up.
press
CLASSIC MAIL System Mailbox User Guide 
						

							Notes There may be situations where you are not able to transfer
callers into the CLASSIC MAIL system because you lack the necessary
line appearances on your telephone. In these situations, we recommend
that you transfer the caller back to the attendant, who can then transfer
the caller into the CLASSIC MAIL system.
Merlin 1030 System Transfer Procedures
If you have a Merlin 1030 system with ‘line pool” keys,
you will not be able to transfer callers into the CLASSIC
MAIL system using the previously described procedure
because you will not know the line number of the outside
line to transfer. In this case, we recommend that you
either:
lTransfer the caller back to the attendant and
ask the attendant to transfer the caller to the
CLASSIC MAIL system.
lTell the caller that you will transfer them to
the CLASSIC MAIL system. Transfer the caller
to intercom 11 and hang up.
Chapter 5: Transferring Calls Into the CLASSIC MAIL System55 
						

							The CLASSIC MAIL system will prompt the
caller to enter the intercom number of the
party they want to reach. After they enter it,
the CLASSIC MAIL system will transfer them.
You will not be able to dial the desired inter-
com number for them because your Merlin
telephone does not generate Touch Tone
signals during intercom calls. These Touch
Tone signals are required to dial into CLASSIC
MAIL system. As a courtesy to the caller, it’s a
good idea to tell them in advance the intercom
number of their desired party. Note that this
procedure will not work for calls arriving on
lines that have been identified to the CLASSIC
MAIL system as being “out of service.”
CLASSIC MAIL System Mailbox User Guide