Avaya Partner Acs R5.0 Remote Administration R5.0 Getting Started Manual

19
SECTION
Before you can modify your system translation, you must retrieve the current system 
translation from your PARTNER system. This involves the following steps:
After connecting to the system, you must back up the system information before 
making any changes. 
On the Administration menu, select Retrieve System Information.
Click Remote Backup. If you want to also retrieve this system 
information, click Retrieve System Translations. If you want to also 
retrieve maintenance information for the...

20
SECTION
 You make the changes to the translation on your PC, not on the system itself.
On the Administration menu, select Retrieve System Information.
Click Retrieve System Translations. If you want to retrieve the 
current translations, click Remote Backup. If you want to also 
retrieve maintenance information for the PARTNER system, click 
Retrieve Maintenance Data.
Click Next.
A dialog box will appear. Select the file or enter a new name. 
Click Save. You will repeat this step if you are retrieving...

21
SECTION
When you first start PARTNER Remote Administration, you will be prompted to specify 
whether you want to create a file for a PARTNER ACS R5 system, a PARTNER ACS R4 
system, or a PARTNER ACS R3 system. An untitled file will appear on your PC’s screen, 
indicating the PARTNER ACS release (that is, R5, R4, or R3). This is the workspace where 
you will perform all your administration actions such as programming and editing existing 
translations as well as creating new translations.
The workspace...

22
SECTION
WINDOWSFUNCTIONSECTIONS/FEATURES
System WindowGlobal settings   General Parameters
 Central Office Parameters
 Adjuncts 
(Accessories you may use
with the system) 
 Automatic System Answer (ASA)
 Direct Extension Dial (DXD)
Lines WindowAdministrative procedures 
for particular lines Dial Mode
 Hold Disconnect Time
 Ring Pattern
 Group Call Distribution
 Line Coverage Extensions
 Voice Mail System (VMS) 
Hunt Properties
 Pool Information (only available 
when the system is...

23
SECTION
Within the workspace environment, you can: 
The translation automatically appears in your workspace as a read-only file when the 
retrieve is complete. 
Make your changes.
After you have completed your changes, save the file with 
a new name.
Send and restore the translation in the file with the new name to 
your PARTNER system to activate the changes.
WORKING WITH TRANSLATIONS
 Edit a translation you have just retrieved
 Edit a translation stored on your PC
 Create a new or custom...

24
SECTION
On the File menu, select Open.
Locate the file and click Open.
Edit the file.
 Save the file.
Send and restore the translation to your PARTNER system to
activate the changes.
If you are administering a new PARTNER system or several PARTNER systems, you can 
create a translation to be used on any or all of them. For example, a travel agency might 
have programming needs similar to other travel agencies. In such cases, it could be helpful 
to create files that are templates for such businesses...

25
SECTION
You can print the translations to a text file that you can view and print with any word 
processing software. By default, the text file is saved in the Administration subdirectory.
Open the file you want to print.
On the File menu, select Print to File.
Enter the name for the text file you want to create, and then click 
Save.
Select the system translation information you want to print to the 
text file.
Click OK.
If you’re having problems with a PARTNER system, you can use Remote...

26
SECTION
After you have made changes to a translation and saved the file, you can send the 
changes to the PARTNER system and activate them. PARTNER Remote Administration 
refers to the activation process as a “restore”.
Be sure you are connected to the PARTNER system.
On the File menu, select Connect to PARTNER System.
On the Administration menu, select Send System Information.
Select the file you want to send and click Open.
Sending the information takes about one minute.
  
On the Administration...

27
SECTION
With PARTNER Remote Administration, you can change the date and time setting on your 
PARTNER system. To ensure that you do not inadvertently change these settings, this 
change can only be made while you are connected to the system. The new date and time 
will be activated immediately. It does not require you to restore information to the system.
To change the date and time:
Connect to the PARTNER system.
On the Administration menu, select Date and Time.
You will see your PC’s date and time...

28
SECTION
Remote Diagnostics
You can retrieve important information about the PARTNER system. After connecting:
On the Administration menu, select Retrieve System Information.
Click Retrieve Maintenance Data. If you want to view the retrieved 
maintenance data, click View Maintenance Data After Retrieval. 
Click Next.
Enter a new filename and click Save to save the file.
The system retrieves the information. If you selected View Maintenance 
Data After Retrieval, the Remote Diagnostics program launches,...