Avaya Partner Acs R5.0 Remote Administration R5.0 Getting Started Manual

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Before you can modify your system translation, you must retrieve the current system 
translation from your PARTNER system. This involves the following steps:
After connecting to the system, you must back up the system information before 
making any changes. 
On the Administration menu, select Retrieve System Information.
Click Remote Backup. If you want to also retrieve this system 
information, click Retrieve System Translations. If you want to also 
retrieve maintenance information for the PARTNER system, click 
Retrieve Maintenance Data.
Click Next.
If you selected Retrieve System Translations and/or Retrieve 
Maintenance Data, a dialog box will appear. Select the file or enter a 
new name, and then click Save. You will repeat this step if you are 
retrieving both the current translation and the maintenance 
information. When the retrieve is complete, a dialog box will 
appear. Click OK.
The system translation is copied to the Remote Access card on the 
PARTNER system. (System translation is the technical term for the 
programming information.) 
A backup usually takes about fifteen seconds.
 Backing up the system information
 Retrieving the system information to your PC
 Disconnecting from the PARTNER system (optional)
BACK UP THE SYSTEM INFORMATION
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Retrieving a System Translation
Retrieving a System Translation
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 You make the changes to the translation on your PC, not on the system itself.
On the Administration menu, select Retrieve System Information.
Click Retrieve System Translations. If you want to retrieve the 
current translations, click Remote Backup. If you want to also 
retrieve maintenance information for the PARTNER system, click 
Retrieve Maintenance Data.
Click Next.
A dialog box will appear. Select the file or enter a new name. 
Click Save. You will repeat this step if you are retrieving both the 
current translation and the maintenance information.
Retrieving the information takes about one minute.
When the retrieve is complete, a dialog box will appear. Click OK.
After you have retrieved the file, you can disconnect and work offline. You can remain 
connected if you don’t expect your changes to take long to program. 
On the File menu, select Disconnect from PARTNER System. 
A message box appears.
Click OK. 
RETRIEVE THE INFORMATION TO YOUR PC
DISCONNECT FROM THE PARTNER SYSTEM
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Retrieving a System Translation
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When you first start PARTNER Remote Administration, you will be prompted to specify 
whether you want to create a file for a PARTNER ACS R5 system, a PARTNER ACS R4 
system, or a PARTNER ACS R3 system. An untitled file will appear on your PC’s screen, 
indicating the PARTNER ACS release (that is, R5, R4, or R3). This is the workspace where 
you will perform all your administration actions such as programming and editing existing 
translations as well as creating new translations.
The workspace contains six major windows. Within each window are additional sub-
sections where you make changes to specific functions.
You do not need to be connected to the PARTNER system to change the system 
translations. After you have retrieved system information to your PC, you can disconnect 
from the PARTNER system and work off-line. If you do this, you will then need to save your 
changes into another file and reconnect to restore them. 
EXPLORING THE WORKSPACE 
Making Changes to the System Translation
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Making Changes to the System Translation 
						

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WINDOWSFUNCTIONSECTIONS/FEATURES
System WindowGlobal settings   General Parameters
 Central Office Parameters
 Adjuncts 
(Accessories you may use
with the system) 
 Automatic System Answer (ASA)
 Direct Extension Dial (DXD)
Lines WindowAdministrative procedures 
for particular lines Dial Mode
 Hold Disconnect Time
 Ring Pattern
 Group Call Distribution
 Line Coverage Extensions
 Voice Mail System (VMS) 
Hunt Properties
 Pool Information (only available 
when the system is configured for 
Hybrid mode)
Pools WindowAssign lines to or remove 
lines from poolsNOTE:
The Pools window is available only when the 
system is configured for Hybrid mode.
Extensions 
WindowSettings for specific 
extensions General Parameters
 Button Programming
 Personal Speed Dial List 
 Restrictions
 Group Memberships
 Caller ID Information
 Auxiliary Equipment
 Copy Settings
System Groups 
WindowSpecify the type of 
group you want to assign 
to different extensions 
and/or lines Pickup Groups
 Calling Groups
 Hunt Groups
 Night Service Group
Lists WindowSet up the particular lists 
and assign to particular 
extensions Allowed Lists
Disallowed Lists
 Emergency Numbers
 Speed Dial Numbers
 Forced Account Codes
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Making Changes to the System Translation 
						

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Within the workspace environment, you can: 
The translation automatically appears in your workspace as a read-only file when the 
retrieve is complete. 
Make your changes.
After you have completed your changes, save the file with 
a new name.
Send and restore the translation in the file with the new name to 
your PARTNER system to activate the changes.
WORKING WITH TRANSLATIONS
 Edit a translation you have just retrieved
 Edit a translation stored on your PC
 Create a new or custom translation
The changes you make to a file do not take effect on your PARTNER system 
until you send the information back to the PARTNER system and restore 
the translation.
To edit a translation you have just retrieved
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Making Changes to the System Translation
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On the File menu, select Open.
Locate the file and click Open.
Edit the file.
 Save the file.
Send and restore the translation to your PARTNER system to
activate the changes.
If you are administering a new PARTNER system or several PARTNER systems, you can 
create a translation to be used on any or all of them. For example, a travel agency might 
have programming needs similar to other travel agencies. In such cases, it could be helpful 
to create files that are templates for such businesses (such as “Travel.xmg”). This template 
could be used as a starting point for other travel agencies, saving you time and providing 
your customer with a tested and useful profile.
On the File menu select New. 
Select the PARTNER system version, and then click OK. 
Verify the PARTNER system version you selected, and then click OK.
Establish the profile by making changes to the untitled workspace.
Save the changes by saving the file with a unique name.
Use this translation as a template for other systems with similar requirements.
Send and restore the translation to the PARTNER system(s). To edit a translation you already saved
After making changes to a translation, be sure to save them. 
 To create a new translation 
Activating Your Changes
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Making Changes to the System Translation
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You can print the translations to a text file that you can view and print with any word 
processing software. By default, the text file is saved in the Administration subdirectory.
Open the file you want to print.
On the File menu, select Print to File.
Enter the name for the text file you want to create, and then click 
Save.
Select the system translation information you want to print to the 
text file.
Click OK.
If you’re having problems with a PARTNER system, you can use Remote Administration to 
replace a problematic translation with a known working translation. 
Select a known working translation (a file previously saved 
on your PC). 
Send it back to the PARTNER system.
Restore that translation on the system.
You can also use PARTNER Remote Administration to review system problems. 
See “Remote Diagnostics” on page 28.To print a translation to a text file
 Troubleshooting translation problems 
 Administering Date and Time
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Making Changes to the System Translation
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After you have made changes to a translation and saved the file, you can send the 
changes to the PARTNER system and activate them. PARTNER Remote Administration 
refers to the activation process as a “restore”.
Be sure you are connected to the PARTNER system.
On the File menu, select Connect to PARTNER System.
On the Administration menu, select Send System Information.
Select the file you want to send and click Open.
Sending the information takes about one minute.
  
On the Administration menu, select Restore System Translations.
A message box appears. Activating the changes takes about fifteen 
seconds.
Click OK.
After the “Restore” process is complete, you will automatically be 
disconnected from the PARTNER system. A message box appears.
Click OK. Send your changes to the system
Restore the changes
When you restore the translation, the PARTNER system will be out of service for 
several seconds. Any calls in progress will be terminated. You may want to 
restore a translation after business hours.
Activating Your Changes
Activating Your Changes
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With PARTNER Remote Administration, you can change the date and time setting on your 
PARTNER system. To ensure that you do not inadvertently change these settings, this 
change can only be made while you are connected to the system. The new date and time 
will be activated immediately. It does not require you to restore information to the system.
To change the date and time:
Connect to the PARTNER system.
On the Administration menu, select Date and Time.
You will see your PC’s date and time settings displayed.
Click Retrieve.
The date and time of the PARTNER system will now be displayed. 
Change the date or time as necessary. 
Click Set. 
The new date and time is sent to the PARTNER system.
Click Close.
Disconnect from the PARTNER system (optional).
You can also retrieve the system date and time at any point. For troubleshooting 
purposes, you may need to check this information, but you may not wish to make a 
change. In this case, follow Steps 1 through 3, and then go to Step 6.
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Administering Date and Time
Administering Date and Time
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Remote Diagnostics
You can retrieve important information about the PARTNER system. After connecting:
On the Administration menu, select Retrieve System Information.
Click Retrieve Maintenance Data. If you want to view the retrieved 
maintenance data, click View Maintenance Data After Retrieval. 
Click Next.
Enter a new filename and click Save to save the file.
The system retrieves the information. If you selected View Maintenance 
Data After Retrieval, the Remote Diagnostics program launches, displaying:
 An inventory of the system components. (Holding the mouse over a 
module displays details associated with that module.)
 A record of system events 
 A record of system errors
If you did not select View Maintenance Data After Retrieval, select Remote 
Diagnostics from the Tools menu to launch the Remote Diagnostics 
program. Open the diagnostics file you want to view.
Note: You can print a report of your system inventory, system events, and 
system errors by clicking the printer icon on the toolbar.
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Remote Diagnostics
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