Avaya Partner Acs R5.0 Remote Administration R5.0 Getting Started Manual

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In addition to making changes to the system translation, you can use PARTNER Remote 
Administration to:
And while this Remote Administration software is quite powerful, it does have a few 
limitations. You will not be able to perform a Frigid Start or print a new header on a Call 
Reporting (or SMDR) report. Of course, these functions can be performed locally at your 
PARTNER system.
ADDITIONAL CAPABILITIES
 Create a new translation (page 24)
 Administer the date and time (page 27)
 Run diagnostic reports (page 28)
 Administer the 1600 DSL module (page 29)
PARTNER Remote Administration has extensive, context-sensitive help. 
Press F1 to access the online help.
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An Overview of System Administration 
						

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Connecting to the PARTNER ACS System
There are three methods of connecting to a PARTNER system.
 
OVERVIEW
Operator AssistedUse this method when 
the PARTNER system 
does not have an active 
Automated Attendant 
system or a dedicated 
line for the Remote 
Access card.Automated AttendantUse this method when 
the PARTNER system has 
an Automated Attendant 
system turned on.Direct Dial Use this method when 
you have established 
either of the following for 
the Remote Access card:

  An intercom extension 
(Local Direct Dial) 

  A dedicated outside 
line (Remote Direct Dial)
Regardless of the method you use, you will need a Remote Administration 
Password before you can connect. (For information on creating a Remote 
Administration Password, see page 18.)
Connecting to the PARTNER ACS System 
						

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Connecting to the PARTNER ACS System
You manually call the main number for the system. The operator then transfers your call 
to the Remote Access card.
On the File menu, select Connect to PARTNER System.
Select Operator Assisted, and click Next.
From a phone connected to the same line as the PC’s modem, 
dial the main number for the PARTNER system. 
When the operator answers, if necessary, ask for the Remote 
Administration Password.
Ask to be transferred to extension 76.
As soon as you hear the extension ring, click OK.
The extension will ring for about 10 seconds. As soon as you
hear the modem connect, hang up the phone.
When prompted, enter the Remote Administration Password 
and then click OK.
When the connection is completed, a dialog box appears. Click OK.
OPERATOR ASSISTED
Note: If you are having difficulty completing an operator-assisted connection, 
the problem may be due to a rough hand-off between the voice call and the 
modem. With certain types of modems, it may be necessary to connect a 
bridging adapter to your modem to facilitate the hand-off process.
A bridging adapter is a plastic jack extension. It plugs into a single jack and expands 
this outlet into a two-jack outlet.  

Plug a bridging adapter into the line jack on your modem.

Connect both the outside line and the phone line into 
the bridging adapter.
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You connect to the Remote Access card by going through an active automated attendant 
(such as a voice mail system that automatically answers and routes the call). You can use 
this method after business hours or anytime the Automated Attendant is active. To use the 
Automated Attendant method, you must have previously established 
a Hunt Group for the PARTNER Remote Access card. 
On the File menu, select Connect to PARTNER System.
Select Automated Attendant, and click Next.
Enter the dial string and then click OK.
 phone number 
 seven commas 
 
7    7   and the single-digit Hunt Group number for the 
Remote Access Card
When prompted, enter the Remote Administration Password and 
then click OK. 
When the connection is completed, a dialog box appears. Click OK.
AUTOMATED ATTENDANT
To create a Hunt Group while at a PARTNER phone:
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From extension 10 or 11, activate System Programming by pressing   Feature    0    0 
2Press the left   Intercom   button twice 
3Enter  #    5    0    5  
4At the GROUP: prompt, enter a group number (1–6) We recommend the number 6.
5The following display appears
HUNT GROUP 6
EXTENSION:
6
Enter extension   7    6  (This is the pre-established extension number for your PARTNER modem.)
7Exit programming mode by pressing   Feature     0    0

For more information about Hunt Groups, refer to the PARTNER system 
documentation.

For information about the location of special programming buttons on a PARTNER 
phone, see the PARTNER system documentation.
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Connecting to the PARTNER ACS System
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Connecting to the PARTNER ACS System
You call from the same location as the PARTNER system and dial an internal extension.
On the File menu, select Connect to PARTNER System.
Select Direct Dial, and click Next.
Enter the intercom number for the Remote Access card 
(extension 76) and click OK.
When prompted, enter the Remote Administration Password 
and then click OK.
When the connection is completed, a dialog box appears. Click OK.
DIRECT DIAL (LOCAL)
In order to connect locally to the modem on the Remote Access card, you must 
establish it as an intercom extension.
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Plug the line from your PC modem into a spare extension port on your PARTNER ACS 
system.
You must now program your PARTNER system to enable your PC to place 
an intercom call:
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From extension 10 or 11, activate System Programming by pressing 
  Feature    0    0   ,    System Program   ,   System Program   ,   Central Tel Program 
3At the Extension: prompt, enter the extension number that you connected to in Step 1  
4Press      
5Press the right   Intercom   button
  
The display will read “Automatic Line Selection”
6Press            to exit Automatic Line Selection
7Enter  Feature     0    0    to exit programming 
For information about the location of special programming buttons on a PARTNER 
phone, see the PARTNER system documentation.
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You dial an outside line that is assigned to the PARTNER Remote Access card. Use this 
method only if the system does not have an active voice messaging system. If the system 
does have its voice messaging activated, use the Automated Attendant method.
On the File menu, select Connect to PARTNER System.
Select Direct Dial, and click Next. 
Enter the phone number for the Remote Access card and click OK.
When prompted, enter the Remote Administration Password, and 
then click OK.
When the connection is completed, a dialog box appears. Click OK.
DIRECT DIAL (REMOTE)
See the next page for detailed information on how to set up your PARTNER 
system to accommodate the Direct Dial (Remote)  method.
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Connecting to the PARTNER ACS System
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Before you can directly call a PARTNER phone system from a remote location, you must 
assign the outside line that you have dedicated to your PARTNER modem to a Hunt Group. 
This will enable an outside call to bypass the receptionist and ring directly at 
the PARTNER modem. 
Assign the outside line to a Hunt Group.
1
From extension 10 or 11, activate System Programming by pressing 
Feature    0    0  ,   System Program  ,   System Program    #    2    0    6   
2At the GROUP: prompt, enter a group number (1-6)  We recommend the number 6. 
3At the Line prompt, enter the line number that you will be dedicating to use for 
remote access.
Now you must program the Hunt Group to ring at the modem.
4
Press   #    5    0    5  
5At the GROUP: prompt, enter the number you entered in Step 2. A display similar 
to the following appears:
HUNT GROUP #
EXTENSION:
6Enter  7    6  (This is the pre-established extension number for your PARTNER modem.)
7Press   Feature     0    0    to exit programming 
Now you must change the ringing options so this dedicated line does not 
ring at all your phone extensions.
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From extension 10 or 11, activate Centralized Programming by pressing 
Feature    0    0  ,   System Program ,     System Program      Central Tel Program
9Enter an extension numberThe green lights next to the line buttons show the current Line Ringing settings: 
Immediate Ring - steady light; Delayed Ring - slow flash; No Ring - quick flutter 
10Press the line button until the button light is set to No Ring (quick flutter)
11Repeat Steps 9 and 10 for all extensions, except 76
12Press   Feature    0    0   to exit programming
For information about the location of special programming buttons on a PARTNER 
phone, see the PARTNER system documentation.
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Connecting to the PARTNER ACS System 
						

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Connecting to the PARTNER ACS System
PARTNER Remote Administration automatically recognizes your modem, identifying its 
configuration as well as the port it is connected to. If you encounter problems using 
your modem or have trouble connecting:
Check that the modem on your PC is working properly by dialing 
into another system (such as an online service) that you know you 
can connect with.
Follow the steps that you have used to successfully complete the 
connection in the past.
 If the modem call is completed successfully (i.e., you achieve access 
to the desired system), then you have confirmed that the modem is 
working properly. However, you should also test your modem by using 
the “Windows Phone Dialer,” as explained in the next bullet item. 
If the modem call is not completed successfully, then the problem could 
lie with the modem itself. (See #2 below.) 
 You can test your modem by using the Windows Phone Dialer. 
Start Windows Phone Dialer and make a call to any telephone number. 
(Refer to Windows Help to make a call with Phone Dialer.)
The computer will try to dial that number. If the computer can access a 
dial-tone and dial the number, you know that your modem is working 
properly. (See #3 on the next page.)
Check your modem configuration in your Windows system.  
 Click on the My Computer icon on your desktop, select Control Panel,
and then double-click on the Modems icon (Windows NT, 98, and 95) or 
the Phone and Modems Options icon (Windows 2000).
 Access the modem information for your system. (Refer to Windows Help 
to access the modem information.)
 Verify that the modem information displayed corresponds to the 
modem you are using.
SOLVING CONNECTION PROBLEMS
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If the modem information is incorrect, you will need to reinstall 
your modem:
 Remove the modem with the incorrect information. Under the Control 
Panel, select Add New Hardware and follow the prompts. You should 
also refer to the Installation Instructions that accompanied your modem.
If the modem information is correct, make sure that the port listed is 
the port your modem is actually connected to.
Check your connection rate.
If your connection to the PARTNER system is operating at less 
than 9600 baud:
 Click on the My Computer icon on your desktop, select Control Panel, 
and then double-click on the Modems icon (Windows NT, 98, and 95) or 
the Phone and Modems Options icon (Windows 2000).
 Make sure that the connection rate that appears in the Maximum 
Speed box is the highest rate that can be used by both your modem and 
the modem at the PARTNER system.
 For Windows NT, 98, and 95, make sure the check box entitled 
Only Connect At this Speed is NOT checked.
 Try your call again.3
Retrieving a System Translation
Connecting to the PARTNER ACS System
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Creating a Remote Administration Password
For security purposes, the Remote Administration Password is different from the system 
Password. The Remote Administration Password can only be created on the PARTNER 
system and must exist before you can connect.
Using a PARTNER display phone:
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From extension 10 or 11, activate System Programming by pressing    Feature    0    0  
2Press   System Program  
3Press   System Program     #    7    3    0  
4Enter a password up to 8 alphanumeric characters in length (there is no default pass-
word). Each character is established by entering two digits. (See the Character Code 
Table (5-3) on page 5-131 of the Programming and Use manual for additional details.)
5To save the password, press the   Enter   key. The display shows “Remote Password” 
confirming that the password was saved. (Warning: If you exit without pressing   
  Enter   , your new password will not be saved.)
For information about the location of special programming buttons on a PARTNER 
phone, see the PARTNER system documentation.
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Connecting to the PARTNER ACS System