Brother Ppf560 Plain Paper Fax Machine Owners Manual

							TROUBLESHOOTING AND ROUTINE MAINTENANCE    12 - 5
T7BASE-US-FM5.5
Phone Line or Connections
Fax Machine Does Not Answer When Called
Make sure the fax machine is in the correct receiving mode for your setup 
(either FAX, FAX/TEL or TAD). Check for dial tone. If possible, call your fax 
machine to hear it answer. If there is still no answer, check the telephone line 
cord connection. (See Connecting the Machine, page 2-4 and Connect the 
telephone line.)  Connect a standard telephone handset to the fax machine 
telephone jack. If there is no ringing when you call your fax machine, call your 
Telephone Company to check the line.
Telephone Answering Device (TAD) Does Not Answer When Called
Connect the telephone line cord from your TAD to the back of the fax machine, 
in the jack labeled EXT. Make sure the TAD is set to answer calls. (See 
Connecting an External Telephone Answering Device (TAD), page 2-8.)
No Dial Tone on the Handset
Press HookÑORÑLift the handset. If you donÕt hear a dial tone, check 
telephone line cord connections at the fax machine and wall jack. Check that the 
handset is connected to the fax machineÕs handset jack. Test the wall jack with 
another single line telephone. If there is no dial tone at the wall outlet, call your 
Telephone Company.
The Caller ID does not display after the Call Waiting Signal
The Caller ID signal is sent ten seconds after the Call Waiting Signal and 
speaking may interfere with it. When you hear the Call Waiting signal, ask the 
other party to hold while you answer the call. Then stop speaking until you see 
the Caller ID on the LCD.
Sending Faxes
Poor Transmitting Quality
Try changing your resolution to FINE or SUPERFINE.  (See Resolution, page 6-4.) 
Make a copy to verify the fax machineÕs scanner operation.
Dialing Does Not Work
Check all line cord connections, and make sure the curled handset cord is not in 
the EXT jack.
Check power cord connection.
Send a manual fax by pressing HookÑORÑLifting the handset, and dialing 
the number. Wait to hear fax receiving tones before pressing Start.
Vertical Black Lines When Sending
Use your fax machine to make a copy. If the copy shows the same problem, the 
scanner area is dirty. Lift the top cover and check the original path. Clean the 
scannerÕs white tape and the glass strip under the tape using isopropyl alcohol 
and a lint-free cloth
. (See page 12-7.) 
						

							12 - 6   TROUBLESHOOTING AND ROUTINE MAINTENANCE
T7BASE-US-FM5.5
Handling Incoming Calls
Double Ring in FAX/TEL Mode
The fax machine knows the incoming call is not a fax so it is signaling you to 
answer the telephone call. Pick up the fax machine handset or answer from an 
extension phone and press your fax machineÕs Telephone Answer Code (default 
setting is #51). (See For FAX/TEL Mode Only, page 5-5.)
Transferring a Call to the Fax Machine
If you have answered the fax machine handset, press Start, and hang up 
immediately. 
If you answered at an extension phone, press your three-digit Fax Receive Code 
(the factory setting is  51). When your fax machine answers, hang up.
Fax Machine ÒHearsÓ Voice as CNG Tone
If your fax machine is set to Easy Receive ON, and it answers voice calls by 
trying to receive a fax, try turning Easy Receive to OFF. (See Easy Receive, 
page 5-3.)
Transmission Verification Report Prints ÒResult: NGÓ
There is probably temporary noise or static on the phone line. Try sending the 
fax again. If the problem continues, call the Telephone Company to check your 
phone line.
Custom Features on a Single Line
If you have Call Waiting, Caller ID, Call Waiting/Caller ID, Ring Master, Voice 
Mail, an answering machine, alarm system or any other custom feature on a 
single phone line with your fax machine, it may create a problem sending or 
receiving fax data.
Example #1:
If you are having a telephone conversation and a fax communication 
signal comes through on your Call Waiting Caller ID feature, you can 
verify that the second call is a fax by switching to it. You have the option 
to receive the fax call, by asking the first caller to hang up to clear the line.
Example #2:
If you are sending or receiving a fax message while a Call Waiting Caller 
ID (or other custom feature) signal comes through on the line, the signal 
can temporarily interrupt or disrupt the fax data.  BrotherÕs ECM feature 
should help overcome this problem. This condition is related to the 
telephone system industry, and is common to all devices that send and 
receive information on a single, shared line with custom features. If 
avoiding a slight interruption is crucial to your business, a separate line 
with no custom features is recommended. 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE    12 - 7
T7BASE-US-FM5.5
Routine Maintenance
Cleaning the Scanner
Before cleaning, unplug the power cord for safety. Clean the white bar and the glass 
strip under the bar with isopropyl alcohol on a lint-free cloth. Be careful not to bend 
the spring plate or drop anything into the fax machine.
Cleaning the Print Head
Before cleaning, unplug the power cord for safety. To clean the fax machine print 
head, wipe the print head with a lint-free cloth that is dry or lightly moistened with 
isopropyl alcohol.
Glass Strip
White Bar
Print Head 
						

							12 - 8   TROUBLESHOOTING AND ROUTINE MAINTENANCE
T7BASE-US-FM5.5
WARNING
Just after you have used the machine, the print head is extremely HOT!
Replacing the Print Cartridge
1Open the top cover by lifting the gray lever on the right side. (See page12-2)
2Remove the print cartridge 
containing the used ribbon and set it 
down.
3Install the new print cartridge, by 
inserting the recessed first and 
placing the cartridge into its four 
holders.
4Press down on both sides of the top cover to close it securely.
You can save money by purchasing the 2-PK Refill Ribbon Rolls (PC402RF). 
Installation instructions will be included. If you handle the print cartridge (frame) 
carefully, you can reuse it until it breaks.
Gray Lever 
						

							SPECIFICATIONS   S - 1
T7BASE-US-FM5.5
     Specifications
* ÒPagesÓ refers to the ITU-T #1 chart (in Out of Paper Reception in ECM mode). 
Specifications are subject to change without prior notice. TypeDesktop facsimile transceiver
CompatibilityITU-T Group 3
Coding SystemModified Huffman (MH)
Modem Speed9600/7200/4800/2400; Automatic Fallback
original Input Width5.8 inches to 8.5 inches (148 mm to 216 mm)
Scanning/Printing Width8.2 inches (208 mm)
Paper TrayLetter: 50 Sheets; Legal: 30 Sheets
Printer TypeLine Thermal with Ribbon
Gray Scale64 levels (Dithered)
DisplayLCD, 16 characters
Polling TypesStandard, Sequential
Contrast ControlAutomatic/Super Light/Super Dark (manual setting)
Resolution¥ Horizontal 203 dot/inch (8 dot/mm) 
¥ Vertical StandardÑ98 line/inch (3.85 line/mm)
Fine, PhotoÑ196 line/inch (7.7 line/mm) 
Superfine, Photo (copy)Ñ392 line/inch (15.4 
line/mm)
Memory Capacity512 KB (up to 25 pages*)
One Touch Dial4
Speed Dial50 stations
Automatic Redial3 times at 5 minute intervals
Speaker TypeMonitor
Auto Answer0, 1, 2, 3 or 4 rings
Communication SourcePublic switched telephone network
Operating Environment41 - 95¡ F
Power Source120V AC 50/60Hz (U.S.A., Canadian Version Only)
Power ConsumptionStandby: under 5 watts Ñ Peak: under 170 watts
Dimensions13.1 x 11.9 x 11.1 (inches)/ 334 x 301 x 281 (mm)
Weight7.5 lb / 3.4 kg 
						

							T7BASE-US-FM5.5
I - 1   INDEX
Index
A
Accessories .............................................. ii
ACTIVITY REPORT  ......................... 10-2
Alternating Displays  ............................. 3-1
Answer Mode ................................ 5-1, 5-2
Answering Machine  .............................. 2-8
AUTO DIAL REPORT  ...................... 10-1
Automatic Transmission  ....................... 6-2
B
Beeper Volume  ..................................... 4-4
Broadcasting ......................................... 7-6
Broadcasting (Set Up Groups)  .............. 7-3
Brother Numbers  ...................................... i
C
CALL PICKUP ..................................... 8-2
Call Waiting Caller ID  .......................... 8-4
Caller ID  ............................................... 8-2
Caller ID (Printing Log)  ....................... 8-3
Caller ID (Viewing Log)  ...................... 8-3
CallManage ........................................... 8-5
Canceling Job ........................................ 6-5
Chain Dialing  ........................................ 7-2
CHECK PAPER  ................................. 12-1
COMM. ERROR  ................................ 12-3
Connect (External Telephone Answering 
Device) .............................................. 2-8
Connect (External Telephone)  .............. 2-9
Connect (Power Cord)  .......................... 2-4
Connect (Telephone Line)  .................... 2-4
CONNECTION FAIL  ........................ 12-3
Contrast ................................................. 6-3
Control Panel  ........................................ 1-3
Corrections (Entering Text)  .................. 4-2Customer Service  ...................................... i
D
Date and Time ....................................... 4-1
Delayed FAX  ........................................ 6-4
Dialing Mode  ........................................ 4-2
Dialing Options  ..................................... 7-4
Disclaimer & Warranties  ........................ iii
DISCONNECTED .............................. 12-3
Distinctive Ring  .................................... 8-1
DOCUMENT JAM  ............................. 12-3
Documents (Size) .................................. 6-1
E
Easy Receive  ......................................... 5-3
ECM (Error Correction Mode)  ............. 1-2
Entering Text  ........................................ 4-2
External Telephone  ............................... 2-9
External Telephone Answering Device  2-8
F
F/T (FAX/TEL) Mode  .......................... 5-1
F/T Ring Time  ...................................... 5-3
FAX ONLY Mode  ................................ 5-1
Fax Receive Code  ................................. 5-5
Fax Storage  ........................................... 5-6
Fax Tones and Handshake  .................... 1-2
fax-back system  ........................................ i
Fine (Resolution)  .................................. 6-4
Frequently Asked Questions (FAQs) ........ i
Function Mode  ...................................... 3-1
Function Selection Table  ...................... 3-2
G
Gray Scale  ............................................ S-1 
						

							INDEX   I - 2
T7BASE-US-FM5.5
H
Handset Volume  ................................... 4-4
Help ...................................................... 1-1
Hold .............................................. 1-3, 7-7
I
Inserting Spaces  .................................... 4-2
International Calls ................................. 6-4
Interrupting ........................................... 6-5
M
Maintenance (Routine)  ....................... 12-7
Manual Dialing  ..................................... 7-4
MANUAL Mode  .................................. 5-1
Manual Transmission  ........................... 6-2
MEMORY STATUS REPORT  .......... 10-1
Memory Storage  ................................... 4-5
Memory Transmission  .......................... 6-3
Multi-Line Connections  ........................ 2-7
O
One Touch Dial (Changing)  ................. 7-3
One Touch Dial (Storing)  ..................... 7-1
One Touch Dialing  ............................... 7-4
On-Screen Programming  ...................... 3-1
Outgoing Message (External TAD)  ...... 2-9
Overseas Mode  ..................................... 6-4
P
Paper Size  ............................................. 5-4
Pause ..................................................... 7-7
PBX ...................................................... 2-7
Photo (Resolution)  ................................ 6-4
Polled Transmit ..................................... 6-5
Polling (Receive)  .................................. 5-6
Power Consumption  .............................S-1
Print (a Fax in Memory)  ....................... 5-6
Print (Caller ID Log)  ............................ 8-3Print (Report)  ...................................... 10-1
Print Head (Cleaning)  ......................... 12-7
PRINTER FAULT  .............................. 12-4
Pulse (For Canada Only)  ...................... 4-2
R
Redial (Automatic)  ............................... 6-2
Redial (Manual)  .................................... 6-2
Reduction (Printing)  ............................. 5-4
Reduction (Recommended Ratios)  ....... 5-4
Remote Codes (Changing) .................... 5-5
Resolution ............................................. 6-4
Ring Delay  ............................................ 5-2
Ring Volume ......................................... 4-5
Roll Over Phone Lines .......................... 2-5
S
Safety Instructions  .............................. 11-3
Scanner (Cleaning)  ............................. 12-7
Scroll ..................................................... 3-1
Search ................................................... 7-6
Speaker Volume .................................... 4-5
Special characters  ................................. 4-3
Speed Dial (Changing)  ......................... 7-3
Speed Dial (Storing)  ............................. 7-2
Speed Dialing ........................................ 7-5
Standard (Resolution)  ........................... 6-4
Station ID  .............................................. 4-1
Storing Telephone Numbers  ................. 7-1
Super Fine (Resolution)  ........................ 6-4
T
TAD ...................................................... 2-8
TAD (Mode)  ......................................... 5-1
TEL.INDEX REPORT  ....................... 10-1
Telephone Answer Code ....................... 5-5
Telephone Numbers  .............................. 7-1
Tone ...................................................... 4-2 
						

							I - 3   INDEX
T7BASE-US-FM5.5
Tone (Send Signals) .............................. 7-7
TOP COVER OPEN  ........................... 12-4
TRANSMISSION VERIFICATION 
(XMIT) REPORT  ........................... 10-2
Troubleshooting .................................. 12-1
Two-Line Phone System ....................... 2-5
U
USER SETTINGS REPORT  .............. 10-1
V
VERIFICATION (XMIT) REPORT  .. 10-1
Volume Amplify  ................................... 4-5
W
WARNING ......................................... 11-2 
						

							REMOTE FAX OPTIONS   R - 1
T7BASE-US-FM5.5
      Remote Fax Options
Setting Up Fax Storage
Programming Paging Number
When Paging is selected, your fax machine dials the pager number youÕve 
programmed, and dials your Personal Identification Number (PIN) when connected, 
to activate your pager and let you know you have a fax message in the memory.
1Press Function/Set, 8, 1.
2Press     or     until the screen displays 
and press Function/Set.
3Enter your pager phone number (up to 20 digits) followed by # # and press 
Function/Set. Do not include the area code if it is the same as that of your fax 
machine.  For example, 
1 8 0 0 5 5 5 1 2 3 4 # #.
4If your pager requires a PIN, enter the PIN, press #, press Redial/Pause, enter your 
fax number, then press # # and press Function/Set. For example, 
1 2 3 4 5 # Redial/Pause 1 8 0 0 5 2 1 2 8 4 6 # #.
ÑORÑ
If you do not need a PIN, press Redial/Pause, enter your fax number, then press # # 
and press Function/Set. For example, 
Redial/Pause 1 8 0 0 5 2 1 2 8 4 6 # #.
5Press Stop to exit.
You cannot use Paging and Fax Forwarding at the same time. 
You cannot use Paging and Fax Forwarding when Fax Storage is set to OFF. 
(See Turning On Fax Storage, page R-2.)
You cannot change a Paging number or PIN remotely.
PAGING?
PAG#:
ENTER & SET 
						

							R - 2   REMOTE FAX OPTIONS
T7BASE-US-FM5.5
Programming a Fax Forwarding Number
When Fax Forwarding is set to ON, your fax machine stores the received fax in 
memory, then dials the fax machine phone number youÕve programmed, and forwards 
the fax message.
1Press Function/Set, 8, 1.
2Press     or      until the screen displays 
FAX FORWARD? and press Function/Set. 
3Enter the number of the fax machine where faxes 
will be forwarded (up to 20 digits) and press Function/Set.
4Press Stop to exit.
Turning On Fax Storage
If you set Fax Storage to ON, you will be able to retrieve fax messages from another 
location, using Fax Forwarding, Paging, or Remote Retrieval functions. The screen 
will indicate when you have a fax stored in memory.
1Press Function/Set, 8, 2. 
2Press     or     to select ON (or OFF) and press Function/Set.
3Press Stop to exit.
If you press 1, all fax data is erased and Fax Storage is turned off.  If you press 2, data 
is not erased, and Fax Storage remains on. (See Printing a Fax in Memory, page 5-6.)
Changing Remote Access Code
Enter your Remote Access Code when the fax machine picks up your call, so you can 
access features remotely.  The access code is preset to 1 5 9  , but you can change 
this.
1Press Function/Set, 8, 3. (See Operation from External or Extension Telephone, 
page 5-5)
2Enter a three-digit number from 000 to 999. The Ò Ó cannot be changed.
Do not use the same digits that appear in your Fax Receive or Telephone Answer 
Code.
3Press Function/Set.
4Press Stop to exit.
If there are faxes in memory when you turn the 
Fax Storage OFF, the screens prompts you to 
erase any faxes in memory.
FWD#:
ENTER & SET
FAX STORAGE:OFF?
SELECT     & SET
ERASE ALL FAX?
1.YES 2.NO