Canon Fax L380 User Guide

							Clearing Jams13-5
Troubleshooting
13
•Do not pull the jammed paper upward; the toner on the paper will stain the printer and cause a permanent 
reduction in print quality.
10Open the face up cover and push down the green paper release levers on both sides of the face up paper 
output.
11Gently pull the jammed paper between the output rollers until the leading edge emerges from the 
machine.
12Carefully pull the jammed paper straight out through the rollers.
 
						

							Clearing Jams13-6
Troubleshooting
13
If the jammed paper is badly folded, similar to the folds of an accordion, ease the jammed paper loose and then 
pull it out of the machine.
13Push the paper release levers back to their original position and close the face up cover.
IMPORTANT
•Be sure to push the paper release levers back to their original position. If the levers are left pushed down, the 
paper jam error will not be resolved.
•Never push down the paper release levers while printing. This could result in damage to the fixing assembly.
14Insert the cartridge back into the machine, then close the printer cover.
For details, see “Installing/Replacing the Toner Cartridge,” on p. 2-17.
IMPORTANT
After you replace the cartridge and close the printer cover, the machine should be ready for operating. If the 
machine returns to the ready state for operating, troubleshooting has been successful. If the machine does not 
return to the ready state for operating, confirm that the paper release levers are pushed back to their original 
position, and check to see that jammed paper is not left in the machine.
Removing Jammed Paper from the ADF
When the document jams in the ADF, the LCD displays .
1Widen the slide guides until they stop, and remove the paper so as not to be caught by the slide guides. 
Open the ADF and gently remove the jammed paper from the ADF.
NOTE
After removing jammed paper, even edges of the document before loading it in the ADF again.
 
						

							LCD Messages13-7
Troubleshooting
13
LCD Messages
The following messages are displayed in the LCD when the machine performs a function or if it 
encounters an error.
Message Cause Action
CHANGE PAPERSIZE The paper size setting is set to a size  other than letter, legal, A4, B5, or A5.Set the paper size setting to letter, legal, 
A4, B5, or A5 and load paper of the same 
size. 
CHECK DOCUMENT There is a paper jam in the ADF. Remove the document in the ADF.  (See p. 13-6.)
Make sure that the document is not too 
long or too short. (See p. 6-1.)
Then reset the machine by opening the 
printer cover and then closing it.
The ADF roller rotates without feeding 
documents. Fan the edge that will feed into the 
machine first, then tap the edge of 
multiple page documents on a flat surface 
to even the stack.
The document has stopped in the ADF 
because you pressed [Stop/Reset] while 
scanning. Remove the document in the ADF. 
(See p. 13-6.)
CHECK PRINTER An abnormality has occurred in the  printer.Reset the machine by opening the printer 
cover and then closing it. If the message 
remains, unplug the machine from the 
power supply and call your service 
representative.
DOCUMENT TOO LONG The document is longer than 356 mm, or  is not feeding correctly.Reduce the length of the document to 
within 356 mm.
There is a paper jam in the ADF. Remove the document you are trying to  copy in the ADF. (See p. 13-6.)
Make sure that the document is not too 
long or too short. (See p. 6-1.)
Then reset the machine by opening the 
printer cover and then closing it.
HANG UP PHONE The handset is not placed in the handset  cradle correctly.Replace the handset correctly.
INCORRECT PAPER SIZE The size of the paper in the cassette or  multi-purpose feeder is different from that 
of the paper specified in the  setting of the Menu.Load the correct paper size or change the 
 setting of the Menu. 
(See p. 15-2.)
Then reset the machine by opening the 
printer cover and then closing it.
INSTALL CARTRIDGE The cartridge is not installed or not  installed correctly.Install the cartridge correctly. 
(See p. 2-17.)
 
						

							LCD Messages13-8
Troubleshooting
13
Message Cause Action
LOAD A4 SIZE PAPER No A4-size paper is loaded in the  cassette or multi-purpose feeder.Load A4-size paper in the cassette or 
multi-purpose feeder. (See pages 2-20 to 
2-22, or pages 4-8 to 4-10.)
MEM IN USE nn % Shows the percentage of memory  currently in use. This message is 
displayed when you set the document in 
ADF.Wait for the machine to send any faxes in 
memory. Also, print or delete any 
documents in memory you no longer 
need.
MEMORY FULL
PRESS OK KEY The memory is full because collate copy 
was set when a large document is loaded.Divide the document and copy each part 
separately.
If  and  appear while scanning documents 
using the ADF, the document being 
scanned stops in the ADF. In this case, 
press [OK] to make the document come 
out automatically.
NOT REGISTERED The One-Touch Speed Dial button or  Coded Speed dialing code you entered 
has not been registered.Register the One-Touch Speed Dial 
button or Coded Speed Dialing code. 
(See pages 5-2 and 5-5.)
PRINTER DATA ERROR Abnormality has occurred in the data  transmission between the machine and 
computer.Use [System Monitor] to delete the 
current print job or the final print job (If 
multiple jobs are being printed). Then you 
can shift to the next job. If you use 
 of the Menu, all the 
print jobs are deleted. (See 15-14.)
REC. PAPER JAM There is a paper jam. Clear the paper jam (See pages 13-1 to  13-6.) and reload paper in the cassette or 
multi-purpose feeder. Then reset the 
machine by opening the printer cover and 
then closing it.
RECEIVED IN MEMORY The machine received the fax in memory  because paper or toner ran out, a paper 
jam occurred, or incorrect paper size was 
loaded.Load correct paper size in the cassette, 
replace the cartridge, or clear the paper 
jam. (See p. 7-6.)
REMOVE MP PAPER Paper is loaded in the multi-purpose  feeder.Remove the paper from the multi-purpose 
feeder. If the machine receives the fax 
then paper is loaded in the multi-purpose 
feeder, the received document will be 
stored in memory.
SCANNING

MAKING SPACE IN MEM
PLEASE WAIT Memory is getting low during scanning 
because the document has many 
graphics or photos.
When memory space becomes available 
as printing continues, the scanning 
resumes automatically.
Then reset the machine by opening the 
printer cover and then closing it.
START AGAIN The paper in the cassette has run out, the  toner has run out, paper jams have 
occurred, or the paper size setting is 
wrong while the report is printing.After loading paper in the cassette, 
replacing the cartridge, clearing jams, or 
specifying the correct paper size, print the 
report again.
 
						

							LCD Messages13-9
Troubleshooting
13
* xxx stands for a number.
** The identification number does not appear in the standby mode. It appears when scanning documents, operating [System Monitor], receiving faxes in Manual mode or memory, or after transmission is completed.
SUPPLY REC. PAPER No paper is loaded in the cassette or 
multi-purpose feeder.Load paper in the cassette or 
multi-purpose feeder. (See p. 2-20 to 
2-22, or pages 4-9 to 4-10.) Make sure 
the paper stack in the cassette does not 
exceed the capacity of the cassette.
Load paper in the multi-purpose feeder 
one by one. (See pages 4-8 to 4-10.)
If you load paper while making copies, do 
not load a different paper size.
SYSTEM ERROR
Exxx* An error of some kind has occurred in the 
machine.Unplug the machine from the power 
supply and wait for approx. 3 minutes to 
5 minutes, then plug it in again. If this 
does not solve the problem, unplug the 
machine and call your service 
representative. 
TX/RX NO. nnnn** When the machine sends or receives a  fax, it assigns a unique identification 
number (nnnn).Write down the number for future 
reference.
 
						

							Paper Feeding Problems13-10
Troubleshooting
13
Paper Feeding Problems
Paper does not feed correctly.
QDoes the cassette or multi-purpose feeder contain an appropriate quantity of sheets?
AMake sure the paper stack in the cassette or the paper in the multi-purpose feeder does not exceed 
the capacity of the cassette or multi-purpose feeder. (See “Loading Paper,” on p. 4-3.)
QIs paper loaded correctly?
AMake sure the paper stack in the cassette or the paper in the multi-purpose feeder is loaded 
properly, and that the slide guides are adjusted correctly. (See “Loading Paper,” on p. 4-3.)
QIs the cassette inserted into the machine correctly?
APush the cassette into the machine as far as it will go, and make sure the cassette is not tilted or 
inserted at an angle.
Paper feeds skewed. (Printing is skewed.)
QIs paper loaded correctly?
AMake sure the paper stack in the cassette or the paper in the multi-purpose feeder is loaded 
properly, and that the slide guides are adjusted correctly. (See “Loading Paper,” on p. 4-3.)
AMake sure the paper exit path is clear.
Multiple sheets feed into the machine at the same time.
QIs paper loaded correctly?
AMake sure the paper stack in the cassette or the paper in the multi-purpose feeder is loaded 
properly, and that the slide guides are adjusted correctly. (See “Loading Paper,” on p. 4-3.)
QHave you fanned the paper stack before loading it in the cassette?
ABe sure to fan the paper stack before loading it in the cassette. This keeps the sheets of paper from 
sticking together.
 
						

							Paper Feeding Problems13-11
Troubleshooting
13
QDoes the cassette or multi-purpose feeder contain an appropriate quantity of sheets?
AMake sure the paper stack in the cassette or the paper in the multi-purpose feeder does not exceed 
the capacity of the cassette or multi-purpose feeder. (See “Loading Paper,” on p. 4-3.)
ADo not force the paper stack into the cassette or the paper into the multi-purpose feeder.
ALoad paper one by one in the multi-purpose feeder.
QIs only one type of paper loaded in the cassette or multi-purpose feeder?
ALoad only one type of paper.
AMake sure you load paper that meets the paper requirements for the machine. (See Chapter 4, 
“Paper Handling.”)
Transparencies do not feed correctly.
QAre the transparencies loaded correctly?
AMake sure the transparencies in the cassette or the transparency in the multi-purpose feeder is 
loaded properly, and that the slide guides are adjusted correctly. (See “Loading Paper,” on p. 4-3.)
QIs the proper transparency loaded in the multi-purpose feeder?
ADo not use any transparencies designed for color copiers. They will cause a paper jam. Please use 
transparencies recommended by Canon.
Paper feeds curled.
QIs the proper paper loaded?
ACheck if the proper paper is loaded in the cassette or multi-purpose feeder. (See Chapter 4, “Paper 
Handling.”)
Paper stacked roughly.
QIs the proper paper loaded?
ACheck if the proper paper is loaded in the cassette or multi-purpose feeder. (See Chapter 4, Paper 
Handling.)
ACheck if the appropriate paper type is selected in  in  of the 
Menu. (See “Loading Paper,” on p. 4-3.)
 
						

							Paper Feeding Problems13-12
Troubleshooting
13
Repeated paper jams occur.
QIs the proper paper loaded?
ACheck that the size, thickness and type of the paper you are using. (See “Print Media 
Requirements,” on p. 4-1.)
QIs the proper paper loaded correctly?
ABe sure to fan the paper stack before loading it in the cassette. This keeps the sheets of paper from 
sticking together. 
QIs the output tray free of obstructions?
ADo not place the delivered paper back on the output tray. (See “Face Down Paper Output Area,” on 
p. 4-13.)
ADo not place objects other than paper on the output tray. (See “Face Down Paper Output Area,” on 
p. 4-13.)
QIs the machine installed in a proper location?
ACheck that the machine is installed in the proper location. (For information about specifications of the 
machine, see Appendix A, “Specifications.” For safety warnings and cautions, see “Choosing a 
Location for Your Machine,” on p. 2-1.)
Envelopes do not feed correctly.
QAre the envelopes loaded correctly?
AMake sure the envelopes are loaded correctly. (See “Loading Envelopes in the Cassette,” on p. 4-5, 
or “Loading an Envelope in the Multi-Purpose Feeder,” on p. 4-9.) Do not load more than 
20 envelopes in the cassette. Load an envelope one by one in the multi-purpose feeder.
QIs the proper envelope loaded?
ALoad the recommended envelopes (COM10, MONARCH, DL, or ISO-C5) in the cassette or 
multi-purpose feeder. (See “Loading Envelopes in the Cassette,” on p. 4-5, or “Loading an Envelope 
in the Multi-Purpose Feeder,” on p. 4-9.)
 
						

							Faxing Problems13-13
Troubleshooting
13
Faxing Problems
Sending Problems
You cannot send a fax.
QIs the machine overheated?
AUnplug the machine and let it cool for approximate 3 minutes to 5 minutes. Then plug in the machine 
and try sending again.
QDid you connect the power cord to the machine just now?
AWait for a while. After connecting the power cord, the machine cannot scan documents immediately. 
QIs the machine set for the correct telephone line type (pulse/tone)?
AMake sure the machine is set for the correct telephone line type. (See “Setting the Telephone Line 
Type,” on p. 3-5.)
QIs the document loaded?
ARemove the document, stack it if necessary, and load it in the ADF correctly.
QIs the One-Touch Speed Dial button or Coded Speed Dialing code you entered registered for the 
feature you want to use?
ACheck the One-Touch Speed Dial button or Coded Speed Dialing code and make sure it is 
registered correctly. (See Chapter 5, “Speed Dialing.”)
QDid you dial a correct number? Or have you been provided with an incorrect number?
ADial the number again, or check that you have the correct number.
QDoes the other partys fax machine have enough paper?
ACall the other party and ask them to make sure paper is loaded in their fax machine.
 
						

							Faxing Problems13-14
Troubleshooting
13
QDid an error occur during sending?
APrint an ACTIVITY REPORT and check for an error. (See “Activity Report,” on p. 12-1.)
QIs the telephone line working properly?
AMake sure there is a dial tone when you pick up the handset of the telephone connected to the 
machine. If there is no dial tone, contact your local telephone company.
QIs the receiving fax machine a G3 fax machine?
AMake sure the receiving fax machine is compatible with the machine (which is a G3 fax machine).
QThe other partys telephone may be busy or the other partys fax machine may be turned off. Is 
 shown on the ERROR TX REPORT?
AThe fax/telephone number you dialed is busy. Try sending the document later.
AThe other partys fax machine is not working. Contact the other party and have them check their fax 
machine.
QDid the receiving fax machine answer within 55 seconds (after all automatic redialing attempts)?
AContact the other party and have them check their fax machine. For an overseas call, add pauses to 
the registered number. (See “Dialing Long Distance,” on p. 9-2.)
QIs the In Use/Memory indicator lighting?
AThe In Use/Memory indicator may light, which means the extension phone is busy. Please wait until 
the extension phone becomes free.
Faxes sent from the machine are spotted or dirty.
QIs the machine (sending fax machine) working properly?
ACheck the machine by making a copy. For more information, see Chapter 10, “Making Copies.”
If the copy is clear, the problem may be in the receiving fax machine. If the copy is spotted or dirty, 
clean the scanning area in the machine. For more information, see Chapter 14, “Maintaining Your 
machine.”
QIs the document loaded?
ARemove the document, stack it if necessary, and load it in the ADF correctly. (See “Leading 
Documents in the ADF,” on p. 6-3.)