Canon Imageprograf Ipf825 User Guide
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6. Open the Top Cover, and if there is a paper jam at the position shown, push it inside with your fingers. The paper will drop to the floor or to the lower part of the printer. Note • If paper remains in the lower part of the printer, push it to the floor with your fingers. • If the paper does not drop to the floor or to the lower part of the printer, fold an A4 sheet three times, insert it through the gap of the Platen (a) and the Paper Retainer (b), and push the jammed paper out. Troubleshooting > Problems Regarding Paper > iPF825 Troubleshooting When Paper Jams are not Found 12 855
7. Lower the Release Lever and close the Top Cover. 8. In a crouching position, push the Roll Unit in. 9. Position the Wheeled Output Stacker by the printer. (See "Using the Wheeled Output Stacker.") →P.671 10. Turn the printer on. (See "Turning the Printer On and Off.") →P.702 Roll Paper Cannot be Inserted into the Paper Feed Slot Cause Corrective Action The roll paper is warped. Straighten out curls and reload the roll. If paper cannot be advanced from Roll 2 (Lower), the Roll Unit Cable is disconnected. Connect the Roll Unit Cable firmly to the Roll Unit Power Sup- ply Inlet and the inlet on the roll unit.Troubleshooting > Problems Regarding Paper > Roll Paper Cannot be Inserted into the Paper Feed Slot iPF82512 856
Cannot Load Sheets Cause Corrective Action The paper source selection is incorrect. Press the Feeder Selection button to activate the Cut Sheet lamp.Paper is not cut straight Cause Corrective Action The paper is bent or curled at the cut position. Straighten out any curling by the edges of the paper. Paper rises by the ends of the cut position before it is cut. Reload the paper correctly. Paper is not cut Cause Corrective Action In the printer driver, No or Print Cut Guideline is specified in Auto Cut. Specify Yes in Auto Cut in the printer driver. In MAIN MENU , Eject or Manual is specified in Cutting Mode. Specify Automatic in Cutting Mode in MAIN MENU. The size of clear film cannot be detected Cause Corrective Action The Platen is soiled with ink or other substances. Open the Top Cover and clean the entire Platen. (See "Cleaning Inside the Top Cover.") →P.833Troubleshooting > Problems Regarding Paper > iPF825 Cannot Load Sheets 12 857
Printing does not start The Data lamp on the Control Panel does not light up .................................................................................... 858 The printer does not respond even if print jobs are sent .................................................................................858 Ink Filling.. is displayed ................................................................................................................................... 858 The display screen indicates Agitating ............................................................................................................ 859The Data lamp on the Control Panel does not light up Cause Corrective Action The printer is not on. Make sure the power cord is securely plugged in, all the way. Press the Power but- ton to turn on the printer. The target printer was not selec- ted when printing. (The printer is in Sleep mode.) In Windows, select the printer by clicking Select Printer or Printer in the printing dialog box and try printing again. In Mac OS X, open the dialog box of the printer driver, select the printer from the list of Printer , and try printing again. The print job is paused. (The printer is in Sleep mode.) In Windows, restart the print job as follows. 1. Select the printer icon in the Printers and Faxes (or Printers ) window. 2. Clear Pause Printing in the File menu to restart the print job. In Mac OS X, restart the print job as follows. 1. Click Print & Fax. (This is identified as Printer Setup Utility or Print Center in other versions of Mac OS X.) 2. Select the printer, and then Resume Printer (or Start Jobs ) in the Printers menu to restart the print job. The printer does not respond even if print jobs are sent Cause Corrective Action The printer is offline. Press the Online button on the Control Panel to bring the printer on- line. You have printed when select Save in mail box is selected in Output Method.Print the job saved on the printer's hard disk. (See "Printing Saved Jobs .") →P.578 Ink Filling.. is displayed Cause Corrective Action The printer was forced off during oper- ation. Wait until the system has been filled with ink. This process may take about ten minutes. Troubleshooting > Printing does not start > The Data lamp on the Control Panel does not light up iPF82512 858
The display screen indicates Agitating Cause Corrective Action Ink agitation is in progress. The time for agitation varies depending on how long the printer has been turned off. (Between about a minute and a half to twenty minutes.) During agitation, you can print or do other opera- tions after the printer goes Online. Troubleshooting > Printing does not start > iPF825 The display screen indicates Agitating 12 859
The printer stops during a print job An error message is shown on the Display Screen ......................................................................................... 860 The printer ejects blank, unprinted paper ........................................................................................................ 860 An error message is shown on the Display Screen Status Corrective Action An error message is displayed during printing. Check the error message and take action as necessary. (See "Error Messages →P.886 .") The last portion of roll paper was used during a print job, and paper could not be advanced because the trailing edge is taped to the roll. Remove the used roll and insert a new roll. (See "Removing the Roll from the Printer .") →P.644 (See "Removing the Roll Holder from Rolls .") →P.649 (See "Loading and Printing on Rolls .") →P.3 The printer ejects blank, unprinted paper Status Corrective Action The leading edge of the roll paper was cut to straighten it. This operation is normal. The printer cuts the leading edge of the roll to straighten it and ejects the scraps when Trim Edge First in the printer menu is On or when Trim Edge First is Automatic and the leading edge is slanted. The printer is ready to print after this initial preparation. When Off is selected under Trim Edge First, the edge is not cut and scraps are not removed. The Printhead nozzles are clog- ged. Print a test pattern to check the nozzles and make sure the Printhead is in good condition for printing. (See "Checking for Nozzle Clogging .") →P.813 Clean the Printhead if the nozzles are clogged. (See "Cleaning the Printhead .") →P.815 A print job was received from an incompatible printer driver. Use the correct imagePROGRAF printer driver for the printer and try printing again. The printer has received print data that includes HP RTL commands when Auto Rotate is On. Set Auto Rotate to Off before attempting to print again. (See "Main Menu Settings .") →P.730 The printer is damaged. Contact your Canon dealer for assistance.Troubleshooting > The printer stops during a print job > An error message is shown on the Display Screen iPF82512 860
Problems with the printing quality Printing is faint ................................................................................................................................................. 861 Paper rubs against the printhead .................................................................................................................... 862 The edges of the paper are dirty ..................................................................................................................... 863 The surface of the paper is dirty ...................................................................................................................... 863 The back side of the paper is dirty .................................................................................................................. 864 Printed colors are inaccurate ........................................................................................................................... 864 Banding in different colors occurs ................................................................................................................... 865 Colors in printed images are uneven ............................................................................................................... 865 Image Edges are Blurred or White Banding Occurs ....................................................................................... 866 Setting the Blue Switch on the Platen ......................................................................................................... 867 The contrast becomes uneven during printing ................................................................................................ 870 The length of printed images is inaccurate ...................................................................................................... 870 Documents are printed crooked ...................................................................................................................... 870 Documents are printed in monochrome .......................................................................................................... 870 Line thickness is not uniform ........................................................................................................................... 871 Lines are misaligned ....................................................................................................................................... 871 Problems with the printing quality caused by the type of paper ......................................................................872Printing is faint Cause Corrective Action You may be printing on the wrong side of the paper. Print on the printing surface. The Printhead nozzles are clogged. Print a test pattern to check the nozzles and see if they are clogged. (See "Checking for Nozzle Clogging.") →P.813 Because the printer was left without ink tanks installed for some time, ink has become clogged in the ink supply system. After the ink tanks have been installed for 24 hours, run Head Cleaning B. (See "Cleaning the Printhead .") →P.815 Paper is jammed inside the Top Cover. Follow the steps below to remove the jammed piece of paper inside the Top Cover. 1. Press the Online button to bring the printer offline. 2. Open the Top Cover and make sure the Carriage is not over the Platen. 3. Remove any scraps of paper inside the Top Cover. (See "Clearing Jammed Roll Paper .") →P.847 (See "Clearing a Jammed Sheet .") →P.851 4. Close the Top Cover. During borderless printing, the ink was not dry enough before cutting. Specify a longer drying period in the printer menu, in Roll DryingTime in Pa- per Details. (See "Main Menu Settings .") →P.730 Printing may be faint if Print Qual- ity in Advanced Settings in the printer driver is set to Standard or Draft. In Advanced Settings of the printer driver, choose Highest or High in Print Quality. Printing in Draft or Standard mode is faster and consumes less ink than in Highest or High modes, but the printing quality is lower. Troubleshooting > Problems with the printing quality > iPF825 Printing is faint 12 861
Cause Corrective Action Printing may be faint if Print Qual- ity in Advanced Settings in the printer driver is set to Standard or Draft. (See "Giving Priority to Particular Graphic Elements and Colors for Print- ing .") →P.56 Paper rubs against the printhead Cause Corrective ActionThe type of paper specified in the printer driver does not match the type loaded in the printer. Load paper of the same type as you have specified in the printer driver. (See "Loading Rolls in the Printer .") →P.634 (See "Loading Sheets in the Printer .") →P.664 Make sure the same type of paper is specified in the printer driver as you have loaded in the printer. 1. Hold down the Stop button for a second or more to cancel printing. 2. Change the type of paper in the printer driver and try printing again. Paper has been loaded incorrectly, causing it to wrinkle. Reload the paper. (See "Loading Rolls in the Printer .") →P.634 (See "Loading Sheets in the Printer .") →P.664 The Printhead is set too low. In Head Height, choose Automatic. (See "Troubleshooting Paper Abrasion and Blurry Images (Head Height) .")→P.683 You are printing on heavyweight paper or paper that curls or wrin- kles easily after absorbing ink. When printing on Heavyweight Coated Paper or other paper-based media, choose a VacuumStrngth setting of Strong or Strongest. If paper still rubs against the printhead, try raising the Printhead by setting Head Height to Highest. (See "Adjusting the Vacuum Strength (VacuumStrngth) .") →P.691 (See "Troubleshooting Paper Abrasion and Blurry Images (Head Height) .")→P.683 When printing on CAD Tracing Paper or other film-based media, choose a Vac- uumStrngth setting of Standard, Strong, or Strongest. If paper still rubs against the printhead, try raising the Printhead by setting Head Height to High- est. (See "Adjusting the Vacuum Strength (VacuumStrngth) .") →P.691 (See " Troubleshooting Paper Abrasion and Blurry Images (Head Height) .")→P.683 When printing on paper 0.1 mm (0.004 in) thin or thinner, choose a Vac- uumStrngth setting of Weakest. If paper still rubs against the printhead, try rais- ing the Printhead by setting Head Height to Highest. (See "Adjusting the Vacuum Strength (VacuumStrngth) .") →P.691 (See "Troubleshooting Paper Abrasion and Blurry Images (Head Height) .")→P.683 When you have loaded paper, the paper you have loaded does not match the type selected on the Display Screen. Be sure to select the correct type of paper in the printer menu when loading paper. (See "Loading Rolls in the Printer .") →P.634 (See "Loading Sheets in the Printer .") →P.664Troubleshooting > Problems with the printing quality > Paper rubs against the printhead iPF82512 862
The edges of the paper are dirty Cause Corrective Action The Platen has become dirty after borderless printing or printing on small paper. Open the Top Cover and clean the Platen. (See "Cleaning Inside the Top Cover .") →P.833 The paper type as specified on the printer does not match the type specified in the printer driver. Make sure the same paper type is specified on the printer as in the printer driver. (See "Selecting the Paper Type (Roll) .") →P.642 (See "Selecting the Paper Type (Sheet) .") →P.663 Make sure the same paper type is specified in the printer driver as on the printer. 1. Hold down the Stop button for a second or more to cancel printing. 2. Change the paper type in the printer driver and try printing again. The paper is wrinkled or warped. Straighten out the wrinkles or curls and reload the paper. Do not use paper that has been printed on previously. (See "Loading Rolls in the Printer .") →P.634 (See "Loading Sheets in the Printer .") →P.664 A cut line is printed because the function to reduce cutting dust has been activated. If this function is not needed, deactivate CutDustReduct. through the printer menu. (See "Main Menu Settings.") →P.730 The Printhead is set too low. In Head Height, choose Automatic. (See "Troubleshooting Paper Abrasion and Blurry Images (Head Height) .")→P.683 You are printing on heavyweight paper or paper that curls or wrin- kles easily after absorbing ink. When printing on Heavyweight Coated Paper or other paper-based media, choose a VacuumStrngth setting of Strong or Strongest. If paper still rubs against the printhead, try raising the Printhead by setting Head Height to Highest. (See "Adjusting the Vacuum Strength (VacuumStrngth) .") →P.691 (See "Troubleshooting Paper Abrasion and Blurry Images (Head Height) .")→P.683 When printing on CAD Tracing Paper or film-based media, choose a Vac- uumStrngth setting of Standard, Strong, or Strongest. If paper still rubs against the printhead, try raising the Printhead by setting Head Height to High- est. (See "Adjusting the Vacuum Strength (VacuumStrngth) .") →P.691 (See " Troubleshooting Paper Abrasion and Blurry Images (Head Height) .")→P.683 The Ejection Guide is soiled. Clean the Ejection Guide. (See "Cleaning the Printer Exterior .") →P.833 The surface of the paper is dirty Cause Corrective Action The Paper Retainer is soiled. Clean the Paper Retainer. (See "Cleaning Inside the Top Cover .") →P.833 You are using a paper that does not dry easily. In the Control Panel menu, set Roll DryingTime to at least 1 min. (See "Main Menu Settings .") →P.730 When paper that does not dry easily is used for printing, it may curl during printing and touch the Output Tray. Troubleshooting > Problems with the printing quality > iPF825 The edges of the paper are dirty 12 863
Cause Corrective ActionYou are using a paper that does not dry easily. In this case, in the Control Panel menu, complete the settings for Dry time and Area in Scan Wait Time . However, note that printing will now take longer. (See "Main Menu Settings.") →P.730 The back side of the paper is dirty Cause Corrective ActionThe Platen has become dirty after borderless print- ing or printing on small paper. Open the Top Cover and clean the Platen. (See "Cleaning Inside the Top Cover .") →P.833 Set CarriageScanWdth to Fixed .The Platen has become soiled due to printing on the Platen because width detection is deactivated. Activate width detection, and open the Top Cover and clean the Platen. (See "Cleaning Inside the Top Cover .") →P.833 Open the Top Cover and clean the Platen. After this, manually advance the roll onto the Platen before printing. (See "Cleaning Inside the Top Cover .") →P.833 (See "Feeding Roll Paper Manually .") →P.650 The Paper Retainer is soiled. Clean the Paper Retainer. (See "Cleaning Inside the Top Cover .") →P.833 Printed colors are inaccurate Cause Corrective Action Color adjustment has not been activated in the Ad- vanced Settings of the printer driver. In the Advanced Settings of the printer driver, access Color Set- tings in Color Mode to adjust colors. Colors have not been adjusted on the computer or monitor. Refer to the computer and monitor documentation to adjust the colors. Adjust the settings of the color management software, referring to the software documentation as needed. The Printhead nozzles are clogged. Print a test pattern to check the nozzles and see if they are clog- ged. (See "Checking for Nozzle Clogging .") →P.813 In the Windows printer driver, Application Color Matching Priority is not selected. Click Special Settings on the Layout sheet of the printer driver and select Application Color Matching Priority in the dialog box. Printhead characteristics gradually change through repeated use, and colors may change. Adjust the Printhead alignment. (See "Automatic Straightening of Lines and Colors (Auto Head Adj.).") →P.676 (See "Manual Straightening of Lines and Colors (Manual Head Adj) .") →P.678Troubleshooting > Problems with the printing quality > The back side of the paper is dirty iPF82512 864