Canon large format printer imagePROGRAF iPF6400 User Manual
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5 Fold an A4 sheet lengthwise four times and insert it through the gap of the Back Cover. Push the scrap out toward the Platen. 6 Remove the scrap when it is pushed out onto the Platen. 7 If any scraps remain inside the paper feed slot, repeat steps 5 and 6. 8 Close the Top Cover. 9 Turn the printer off. (See "Turning the Printer On and Off .")→P.21 Clearing Jammed Roll Paper Clearing Jammed Roll Paper If paper from a roll becomes jammed, " Paper jam" is shown on the Display Screen of the Control Panel. Remove the jammed paper as follows. Important•For instructions on removing scraps from the paper feed slot after clearing jammed roll paper, see "Clearing Jammed Paper(Paper Feed Slot)."→P.8801 Open the Roll Feed Unit Cover. Use commercially availa- ble scissors or the like to cut the paper of the loaded roll. Caution•When cutting paper, be careful to avoid injury or damage to the printer. Note •If it is difficult to perform operations from the front of the printer, perform operations from the back of the printer.2 Press the OK button. iPF6400 Clearing Jammed Roll PaperUser's Guide Troubleshooting Problems Regarding Paper 881
3 Remove the jammed paper. • If paper is jammed inside the Top Cover →User's Guide (HTML)1. Open the Top Cover and move the Carriage to the side. 2. Clear any jammed paper from inside the Top Cover. After removing the paper, make sure there are no other scraps of paper in the printer. 3. Close the Top Cover. Clearing Jammed Roll Paper iPF6400 User's Guide Troubleshooting Problems Regarding Paper 882
Important•Do not move the Carriage over jammed paper. This may damage the Printhead.•Do not touch the Linear Scale (a) or Carriage Shaft (b).This may stain your hands and damage the printer. • If paper from a roll is jammed by the Paper Feed Slot →User's Guide (HTML)1. Open the Roll Feed Unit Cover. 2. Remove the jammed paper from the Paper Feed Slot. After removing the paper, make sure there are no other scraps of paper in the printer. If paper is jammed deep in the Paper Feed Slot, remove the roll feed unit, and then clear the paper jam. (See "Clearing Jammed Paper (Paper Feed Slot) .") →P.880 Note •If it is difficult to perform operations from the front of the printer, perform operations from the back of theprinter. iPF6400 Clearing Jammed Roll PaperUser's Guide Troubleshooting Problems Regarding Paper 883
• If the paper is jammed by the Ejection Guide Remove the jammed paper from the Output Tray. After removing the paper, make sure there are no oth- er scraps of paper in the printer. 4 Press the OK button. Clearing a Jammed Sheet, Fed Manually Clearing a Jammed Sheet, Fed Manually If a sheet you have fed manually becomes jammed, " Paper jam" is shown on the Display Screen of the Control Panel. Remove the jammed paper as follows. 1 Press the OK button. 2 Remove the jammed paper. • If paper is jammed inside the Top Cover →User's Guide (HTML) Clearing a Jammed Sheet, Fed Manually iPF6400 User's Guide Troubleshooting Problems Regarding Paper 884
1. Open the Top Cover and manually move the Carriage to the side. 2. Clear any jammed paper from inside the Top Cover. After removing the paper, make sure there are no other scraps of paper in the printer. 3. Close the Top Cover. iPF6400 Clearing a Jammed Sheet, Fed ManuallyUser's Guide Troubleshooting Problems Regarding Paper 885
Important•Do not move the Carriage over jammed paper. This may damage the Printhead.•Do not touch the Linear Scale (a) or Carriage Shaft (b).This may stain your hands and damage the printer. • If the paper is jammed by the Paper Feed Slot of the Top Paper Feed Slot Remove the jammed paper from the Paper Feed Slot. After removing the paper, make sure there are no other scraps of paper in the printer. If paper is jammed deep in the Paper Feed Slot, remove the roll feed unit, and then clear the paper jam. (See " Clearing Jammed Paper (Paper Feed Slot) .") →P.880 Note •If it is difficult to perform operations from the front of the printer, perform operations from the back of the printer. Clearing a Jammed Sheet, Fed Manually iPF6400 User's Guide Troubleshooting Problems Regarding Paper 886
• If the paper is jammed by the Ejection Guide Remove the jammed paper from the Output Tray. After removing the paper, make sure there are no oth- er scraps of paper in the printer. • If paper is jammed in the back of the printer Remove the jammed paper from the back of the print- er. After removing the paper, make sure there are no oth- er scraps of paper in the printer. 3 Press the OK button. Roll paper cannot be inserted into the paper feed slot Roll paper cannot be inserted into the paper feed slot CauseCorrective ActionThe roll paper is warped.Straighten out curls and reload the roll.Paper is jammed by the paper feed slot.Remove the jammed paper. (See "Clearing Jammed Roll Paper.")→P.881 (See "Clearing a Jammed Sheet, Fed Manually.")→P.884After a roll was advanced, the paper was manually pulled out by force, closing thePaper Feed Slot.Remove the roll and open the paper feed slot. (See "Removing the Roll from the Printer.")→P.538 Cannot load sheets Cannot load sheets CauseCorrective ActionThe paper source selection is incorrect.Press the Load button and select the paper source. Paper is not cut neatly Paper is not cut neatly CauseCorrective ActionThe paper is bent or curled at the cut position.Straighten out any curling by the edges of the paper. iPF6400 Roll paper cannot be inserted into the paper feed slotUser's Guide Troubleshooting Problems Regarding Paper 887
CauseCorrective ActionPaper rises by the ends of the cut position before it iscut.Reload the paper correctly.You are using paper that cannot be cut with the CutterUnit.Specify Manual in Cutting Mode in the Control Panel menu and use scissors or acutting tool to cut the roll after printing. (See "Specifying the Cutting Method for Rolls.")→P.544Cut Speed is not configured correctly in the ControlPanel menu.Change the Cut Speed setting in the Control Panel menu. (See "Menu Structure.")→P.643During cutting, printed documents fall out at an angle.In the Control Panel menu, set Cutting Mode to Eject. Hold documents after print-ing, as they are cut. (See "Specifying the Cutting Method for Rolls.")→P.544 Paper is not cut Paper is not cut CauseCorrective ActionThe printed document became caught on a foreign object by theOutput Tray, which lifted the document. The Cutter passed underthe paper.Remove the foreign object by the Output Tray to enable the printer toeject the printed document, keeping it level.In the printer driver, No or Print Cut Guideline is specified in Au-tomatic Cutting.Specify Yes in Automatic Cutting in the printer driver.In the Control Panel menu, Cutting Mode is set to Eject or Man-ual.If the Cutting Mode is Eject, press the Cut button to cut the paper.If the Cutting Mode is Manual, cut rolls with scissors or the like. Depression on the leading edge is left Depression on the leading edge is left CauseCorrective ActionKeeping a roll in the printer for a long time withoutprinting on it may leave a depression on the lead-ing edge.When printing quality is most important, we recommend setting TrimEdge Reload to Onor Automatic so that the paper edge is automatically cut before printing. (See "Menu Structure.")→P.643 Margins are wide Margins are wide CauseCorrective ActionRolls are advanced a specific amount before cutting to prevent problems with cutting and paper ejection.This operation is normal.Paper is not cut iPF6400 User's Guide Troubleshooting Problems Regarding Paper 888
Printing does not start Printing does not start The Data lamp on the Control Panel does not light up ........................................................................................ 889 The printer does not respond even if print jobs are sent ................................................................................... 889 Ink Filling.. is displayed ........................................................................................................................................................ 889 The display screen indicates Agitating... ..................................................................................................................... 889 The Data lamp on the Control Panel does not light up The Data lamp on the Control Panel does not light up CauseCorrective ActionThe printer is not on.Make sure the power cord is securely plugged in, all the way. Press the Power button to turn on the printer.The target printer was notselected when printing.In Windows, select the printer by clicking Select Printer or Printer in the printing dialog box and try printingagain.In Mac OS X, open the dialog box of the printer driver, select the printer from the list of Printer, and try printingagain.The print job is paused.In Windows, restart the print job as follows. 1. Select the printer icon in the Printers and Faxes (or Printers) window. 2. Clear Pause Printing in the File menu to restart the print job.In Mac OS X, restart the print job as follows. 1. Click Print & Fax. (This is identified as Printer Setup Utility or Print Center in other versions of Mac OSX.) 2. Select the printer, and then Resume Printer (or Start Jobs) in the Printers menu to restart the print job. The printer does not respond even if print jobs are sent The printer does not respond even if print jobs are sent CauseCorrective ActionIn the Control Panel menu, Pause Print is On.Set Pause Print to Off. (See "Pausing Printing.")→P.34 Ink Filling.. is displayed Ink Filling.. is displayed CauseCorrective ActionThe printer was forced off during operation.Wait until the system has been filled with ink. The display screen indicates Agitating... The display screen indicates Agitating... CauseCorrective ActionInk agitation is in pro-gress.Please wait until ink agitation is finished.The time for agitation varies depending on how long the printer has been off. (Between about 30 seconds and twominutes.)iPF6400 The Data lamp on the Control Panel does not light upUser's Guide Troubleshooting Printing does not start 889
The printer stops during a print job The printer stops during a print job An error message is shown on the Display Screen ............................................................................................... 890 The printer ejects blank, unprinted paper .................................................................................................................. 890 An error message is shown on the Display Screen An error message is shown on the Display Screen CauseCorrective ActionAn error message is displayed during printing.Check the error message and take action as necessary. (See "Error Messages.")→P.912The last portion of roll paper was used during a print job, and paper could not beadvanced because the trailing edge is taped to the roll.Remove the used roll and insert a new roll. (See "Removing the Roll from the Printer.")→P.538 (See "Removing Rolls From the Roll Holder.")→P.540 (See "Loading and Printing on Rolls.")→P.23 The printer ejects blank, unprinted paper The printer ejects blank, unprinted paper CauseCorrective ActionThe leading edge of the roll paper was cutto straighten it.The leading edge of rolls may be cut to straighten it if Trim Edge First is set to a value other thanOff in the Control Panel menu. (See "Cutting the Leading Edge of Roll Paper Automatically.")→P.548The Printhead nozzles are clogged.Print a test pattern to check the nozzles and make sure the Printhead is in good condition for print-ing. (See "Checking for Nozzle Clogging.")→P.845A print job was received from an incom-patible printer driver.Use the correct imagePROGRAF printer driver for the printer and try printing again.The printer is damaged.Contact your Canon dealer for assistance.An error message is shown on the Display Screen iPF6400 User's Guide Troubleshooting The printer stops during a print job 890