Canon printer FAXPHONE L120 User Manual

							9-8
Troubleshooting
NO RELAY FUNCTIONThe remote machine does 
not support relay 
broadcasting.Send the fax without using 
relay feature.
NO TONER CARTRIDGE
PUT IN CARTRIDGEThe machine has no 
cartridge.Install cartridge.
NOT AVAILABLEThe selected setting is not 
available for this model.Skip the setting.
NOT REGISTEREDNo recipient is registered in 
the selected speed dialing 
button or code.
No recipient had been 
registered for speed dialing 
when [Directory] was 
pressed.
No dialing had been made 
when [Redial/Pause] was 
pressed.Select a registered button or 
code.
Register recipients for speed 
dialing.
Press [Redial/Pause] only 
after dialing had been made 
previously.
ORIGINAL DOC.JAM
REMOVE ORIG. IN ADFThere is a document jam. Clear the document jam.
PAPER EMPTY
LOAD PAPER (paper size)Paper has run out or there 
was a jam in the paper 
feeder.Load paper or clear the 
paper jam, and press [Stop/
Reset].
PAPER JAM
OPEN CARTRIDGE COVERThere is a paper jam. Clear the paper jam.
PAPER SIZE ERROR
CHK PAPER SIZEThe size of paper loaded in 
the machine does not match 
the paper size setting.Load the correct-size paper 
or change the paper size 
setting.
PRN ErrThe data from the PC was 
not printed.Check if the software is 
installed properly or if the 
printer cable is properly 
connected.
MessageDescriptionAction 
						

							9-9
Troubleshooting
REDIAL ALL FAILEDAll redialing attempts have 
failed.Check if the recipient’s 
number is correct or the 
telephone cable is properly 
connected, and try again.
SAME GROUP DIAL KEYThe selected one-touch 
speed dialing button is 
already used as the group 
dialing button it is being 
assigned to.Select a different one-touch 
speed dialing button.
SET DOCUMENTNo document was set on the 
machine when [Start] was 
pressed. (only in the copy 
mode)Load a document.
SET DOC.No document was set on the 
machine when [Start] was 
pressed. (only in the fax 
mode)Load a document.
SUB OR PWD ERRORThe remote machine does 
not have a subaddress and/
or password set up.Ask the other party to set a 
subaddress and/or password 
in their machine.
SYSTEM ERROR (Exxx)A system error has occurred. 
 will be a three-digit 
code that indicates a 
particular type of error.Unplug the machine. Wait for 
at least five seconds, and 
reconnect the power cord. If 
the message persists, 
contact Canon Customer 
Care Center.
THE PARTY IS FULLMaximum number of 
recipients (131) were 
entered for broadcasting or 
polling.
Maximum number of 
recipients (50) were 
registered for group dialing.Resend the document to 
other recipients if necessary.
Register a different one-
touch speed dialing button 
for group dialing.
TONER IS OUT
CHANGE TONERToner has run out. Install a new cartridge.
MessageDescriptionAction 
						

							9-10
Troubleshooting
WRONG NUMBER SETAn invalid number was 
entered in the date and time 
setting.Enter a correct date or time.
WRONG PASSWORDA wrong password was 
entered.Enter the correct password.
MessageDescriptionAction 
						

							9-11
Troubleshooting
Error Codes
An error code is a four-digit code displayed on the LCD or in the bottom row of a 
TX Result Report or an RX Result Report when an error occurs.
For details on TX Result Report and RX Result Report, see Chapter 3, “Reports and 
Lists,” in the Advanced Guide.
See the table below for individual error codes.
Error CodeDescriptionAction
0001The sender may not be using a G3 
fax machine.Make sure the sender’s machine is 
compatible with your machine.
0070Reception was manually canceled 
on the machine.Ask the sender to resend the 
document if necessary.
0071The machine’s memory is full. Print, send, or delete any 
documents stored in memory.
0080The recipient’s machine did not 
respond within 35 seconds.Resend the document. Ask the other 
party to check their machine. If you 
are making an overseas call, add a 
pause to the number.
008DThe recipient’s machine has run out 
of paper.Ask the recipient to make sure that 
paper is loaded in their machine.
00A0Transmission was manually 
canceled on the machine.Resend the document if necessary.
00A1There is a document jam. Clear the document jam.
00FFAll redialing attempts have failed. Check if the recipients number is 
correct or the telephone cable is 
properly connected, and try again.
SESSION FUNCTION NO. DESTINATION STATION DATE TIME PAGE DURATION MODE RESULT
0001 TX 001 WEST-1
55555555MAY.06 16:00 002 00h01min21s G3 STOP
00A0:TX CANCELEx.
Error Code 
						

							9-12
Troubleshooting
If a Power Failure Occurs
If a power failure occurs, machine functions will be limited as follows:
– Depending on your telephone, you may not be able to make telephone calls.
– You can receive telephone calls from the handset or telephone connected to the 
machine.
– You cannot send, receive, or copy documents.
If power is suddenly lost due to a power failure or accidental unplugging, the machine 
may lose received documents stored in memory. If this happens, the LCD displays 
 when power is restored and automatically prints a Lost Report (unless 
the cartridge is empty or there is no paper in the machine) that lists the documents 
(received in the last 60 transactions) that were lost from memory as a result of the 
power cut. 
						

							9-13
Troubleshooting
If You Cannot Solve a Problem
If you cannot solve the problem after having referred to the information in this 
chapter, contact Canon Customer Care Center at 1-800-828-4040 between the 
hours of 8:00 A.M. to 8:00 P.M. EST Monday through Friday and 10:00 A.M. to 
8:00 P.M. on Saturday.
Please have the following information ready when you contact Canon:
– Product name (FAXPHONE L120)
– Serial number (On the label located at the back of the machine)
– Place of purchase
– Nature of problem
– Steps you have taken to solve the problem and the results
CAUTION
If the machine makes strange noises, emits smoke or odd odor, unplug it immediately and contact Canon 
Customer Care Center. Do not attempt to disassemble or repair the machine yourself.
NOTE
Attempting to repair the machine yourself may void the limited warranty. 
						

							9-14
Troubleshooting 
						

							10-1
Machine Settings
Machine Settings
Machine Settings
You can adjust the machine settings from the Setting Menu to customize the way 
the machine works. To see the list of current settings, print out the Machine 
Status List.
Printing the Machine Status List
1Press [Status].
2Use [Up/Down] to select , then press [Set].
#
213
546
879
0
Stop/Reset
Start Clear
ABC DEF
JKL MNO
TUV WXYZ GHI
PQRS
SYMBOLS
Directory Coded Dial
Hook
FAXPHONE L120
ToneOPER
Set Add.Mode Menu
Image Quality
Redial PauseStatus Copy
[Set] 
						

							10-2
Machine Settings
3Use [Up/Down] to select , then press [Set].
#
213
546
879
0
Stop/Reset
Start Clear
ABC DEF
JKL MNO
TUV WXYZ GHI
PQRS
SYMBOLS
ToneOPER
Set Add.Mode Menu
Image Quality
Redial PauseStatus Copy
Directory Coded Dial
Hook
FAXPHONE L120
[Set] 
						

							10-3
Machine Settings
Accessing the Setting Menu
1Press [Menu].
2Use [Up/Down] to select the required menu, then press [Set].








#
213
546
879
0
Stop/Reset
Start Clear
ABC DEF
JKL MNO
TUV WXYZ GHI
PQRS
SYMBOLS
Directory Coded Dial
Hook
FAXPHONE L120
ToneOPER
Set Add.Mode Menu
Image Quality
Redial PauseStatus Copy
[Set]