Canon printer FAXPHONE L170 User Manual

							Troubleshooting
13
LCD Messages13-8
* xxx stands for a number.
** The identification number does not appear in the standby mode. It appears when scanning documents, operating [System Monitor], 
receiving faxes in Manual mode or memory, or after transmission is completed. REC. PAPER JAM  There is a paper jam. Clear the paper jam (See pages 13-1 to 13-6.) and reload paper 
in the cassette or multi-purpose feeder. Then reset the machine 
by opening the printer cover and then closing it.
RECEIVED IN MEMORY The machine received the fax in memory 
because paper or toner ran out, a paper 
jam occurred, or incorrect paper size was 
loaded.Load correct paper size in the cassette, replace the cartridge, or 
clear the paper jam. (See p.7-6.)
REMOVE MP PAPER Paper is loaded in the multi-purpose 
feeder.Remove the paper from the multi-purpose feeder. If the machine 
receives the fax then paper is loaded in the multi-purpose feeder, 
the received document will be stored in memory.
REPLACE CARTRIDGE The toner cartridge ran out of toner or is 
not installed properly.Make sure the toner in the cartridge is evenly distributed or the 
cartridge is installed properly.
After doing this, if the message remains displayed or the print 
quality is low, replace the cartridge. (See pages 2-16 to 2-18)
SCANNING
MAKING SPACE IN MEM
PLEASE WAITMemory is getting low during scanning 
because the document has many 
graphics or photos.When memory space becomes available as printing continues, 
the scanning resumes automatically.
Then reset the machine by opening the printer cover and then 
closing it.
START AGAIN The paper in the cassette has run out, the 
toner has run out, paper jams have 
occurred, or the paper size setting is 
wrong while the report is printing.After loading paper in the cassette, replacing the cartridge, 
clearing jams, or specifying the correct paper size, print the report 
again.
SUPPLY REC. PAPER No paper is loaded in the cassette or 
multi-purpose feeder.Load paper in the cassette or multi-purpose feeder. (See pages 
4-3 to 4-10.) Make sure the paper stack in the cassette does not 
exceed the capacity of the cassette.
Load paper in the multi-purpose feeder one by one. (See pages 
4-8 to 4-10.)
If you load paper while making copies, do not load a different 
paper size.
SYSTEM ERROR
Exxx*An error of some kind has occurred
in the machine.Unplug the machine from the power supply and wait for approx. 3 
minutes to 5 minutes, then plug it in again. If this does not solve 
the problem, unplug the machine and call your service 
representative. 
TX/RX NO. nnnn** When the machine sends or receives a 
fax, it assigns a unique identification 
number (nnnn).Write down the number for future reference. Message Cause Action 
						

							Troubleshooting
13
Paper Feeding Problems13-9
Paper Feeding Problems
Paper does not feed correctly.
QDoes the cassette or multi-purpose feeder contain an appropriate quantity of sheets?
AMake sure the paper stack in the cassette or the paper in the multi-purpose feeder does not exceed the capacity of the 
cassette or multi-purpose feeder. (See “Loading Paper,” on p. 4-3.)
QIs paper loaded correctly?
AMake sure the paper stack in the cassette or the paper in the multi-purpose feeder is loaded properly, and that the slide 
guides are adjusted correctly. (See “Loading Paper,” on p. 4-3.)
QIs the cassette inserted into the machine correctly?
APush the cassette into the machine as far as it will go, and make sure the cassette is not tilted or inserted at an angle.
QAre the paper size and type set correctly?
ASpecify the appropriate paper size and type in  and  in  of the Menu. 
(See “Loading Paper in the Cassette,” on p. 4-3.)
Paper feeds skewed. (Printing is skewed.)
QIs paper loaded correctly?
AMake sure the paper stack in the cassette or the paper in the multi-purpose feeder is loaded properly, and that the slide 
guides are adjusted correctly. (See “Loading Paper,” on p. 4-3.)
AMake sure the paper exit path is clear.
Multiple sheets feed into the machine at the same time.
QIs paper loaded correctly?
AMake sure the paper stack in the cassette or the paper in the multi-purpose feeder is loaded properly, and that the slide 
guides are adjusted correctly. (See “Loading Paper,” on p. 4-3.)
QHave you fanned the paper stack before loading it in the cassette?
ABe sure to fan the paper stack before loading it in the cassette. This keeps the sheets of paper from sticking together. 
						

							Troubleshooting
13
Paper Feeding Problems13-10
QDoes the cassette or multi-purpose feeder contain an appropriate quantity of sheets?
AMake sure the paper stack in the cassette or the paper in the multi-purpose feeder does not exceed the capacity of the 
cassette or multi-purpose feeder. (See “Loading Paper,” on p. 4-3.)
ADo not force the paper stack into the cassette or the paper into the multi-purpose feeder.
ALoad paper one by one in the multi-purpose feeder.
QIs only one type of paper loaded in the cassette or multi-purpose feeder?
ALoad only one type of paper.
AMake sure you load paper that meets the paper requirements for the machine. (See Chapter 4, “Paper Handling.”)
Transparencies do not feed correctly.
QAre the transparencies loaded correctly?
AMake sure the transparencies in the cassette or the transparency in the multi-purpose feeder is loaded properly, and that the 
slide guides are adjusted correctly. (See “Loading Paper,” on p. 4-3.)
QIs the proper transparency loaded in the multi-purpose feeder?
ADo not use any transparencies designed for color copiers. They will cause a paper jam. Please use transparencies 
recommended by Canon.
QAre the paper size and type set correctly?
ASpecify the appropriate paper size and type in  and  in  of the Menu. 
(See “Loading Paper in the Cassette,” on p. 4-3.)
Paper feeds curled.
QIs the proper paper loaded?
ACheck if the  proper paper is loaded in the cassette or multi-purpose feeder. (See Chapter 4, “Paper Handling.”)
Paper stacked roughly.
QIs the proper paper loaded?
ACheck if the  proper paper is loaded in the cassette or multi-purpose feeder. (See Chapter 4, Paper Handling.)
ACheck if the appropriate paper type is selected in  in  of the Menu. (See “Loading 
Paper,” on p. 4-3.) 
						

							Troubleshooting
13
Paper Feeding Problems13-11
Repeated paper jams occur.
QIs the proper paper loaded?
ACheck that the size, thickness and type of the paper you are using. (See “Print Media Requirements,” on p. 4-1.)
QIs the proper paper loaded correctly?
ABe sure to fan the paper stack before loading it in the cassette. This keeps the sheets of paper from sticking together. 
QIs the output tray free of obstructions?
ADo not place the delivered paper back on the output tray. (See “Face Down Paper Output Area,” on p. 4-13.)
ADo not place objects other than paper on the output tray. (See “Face Down Paper Output Area,” on p. 4-13.)
QIs the machine installed in a proper location?
ACheck that the machine is installed in the proper location. (For information about specifications of the machine, see 
Appendix A, “Specifications.” For safety warnings and cautions, see Location in the “Safety information” on p. v.)
Envelopes do not feed correctly.
QAre the envelopes loaded correctly?
AMake sure the envelopes are loaded correctly. (See “Loading Envelopes in the Cassette,” on p. 4-5, or “Loading an Envelope 
in the Multi-Purpose Feeder,” on p. 4-9.) Do not load more than 20 envelopes in the cassette. Load an envelope one by one 
in the multi-purpose feeder.
QIs the proper envelope loaded?
ALoad the recommended envelopes (COM10, MONARCH, DL, or ISO-C5) in the cassette or multi-purpose feeder. (See 
“Loading Envelopes in the Cassette,” on p. 4-5, or “Loading an Envelope in the Multi-Purpose Feeder,” on p. 4-9.)
QAre the paper size and type set correctly?
ASpecify the appropriate paper size and type in  and  in  of the Menu. 
(See “Loading Envelopes in the Cassette,” on p. 4-5.) 
						

							Troubleshooting
13
Faxing Problems13-12
Faxing Problems
Sending Problems
You cannot send a fax.
QIs the machine possibly overheated?
AUnplug the machine and let it cool for approximate 3 minutes to 5 minutes. Then plug in the machine and try sending again.
QDid you connect the power cord to the machine just now?
AWait for a while. After connecting the power cord, the machine cannot scan documents immediately. 
QIs the machine set for the correct telephone line type (pulse/tone)?
AMake sure the machine is set for the correct telephone line type. (See “Setting the Telephone Line Type,” on p. 3-5.)
QIs the document loaded?
ARemove the document, stack it if necessary, and load it in the ADF correctly.
QIs the One-Touch Speed Dial button or Coded Speed Dialing code you entered registered for the feature you want to use?
ACheck the One-Touch Speed Dial button or Coded Speed Dialing code and make sure it is registered correctly. (See 
Chapter 5, “Speed Dialing.”)
QDid you dial a correct number? Or have you been provided with an incorrect number?
ADial the number again, or check that you have the correct number.
QDoes the other partys fax machine have enough paper?
ACall the other party and ask them to make sure paper is loaded in their fax machine. 
						

							Troubleshooting
13
Faxing Problems13-13
QDid an error occur during sending?
APrint an ACTIVITY REPORT and check for an error. (See “Activity Report,” on p. 12-1.)
QIs the telephone line working properly?
AMake sure there is a dial tone when you pick up the handset of the telephone connected to the machine. If there is no dial 
tone, contact your local telephone company.
QIs the receiving fax machine a G3 fax machine?
AMake sure the receiving fax machine is compatible with the machine (which is a G3 fax machine).
QThe other partys telephone may be busy or the other partys fax machine may be turned off. Is  shown 
on the ERROR TX REPORT?
AThe fax/telephone number you dialed is busy. Try sending the document later.
AThe other partys fax machine is not working. Contact the other party and have them check their fax machine.
QDid the receiving fax machine answer within 55 seconds (after all automatic redialing attempts)?
AContact the other party and have them check their fax machine. For an overseas call, add pauses to the registered number. 
(See “Dialing Long Distance,” on p. 9-1.)
QIs the In Use/Memory indicator lighting?
AThe In Use/Memory indicator may light, which means the extension phone is busy. Please wait until the extension phone 
becomes free.
QIs the document loaded?
ARemove the document, stack it if necessary, and load it in the ADF correctly. (See “Loading Documents in the ADF,” on 
p. 6-3.)
Faxes sent from the machine are spotted or dirty.
QIs the machine (sending fax machine) working properly?
ACheck the machine by making a copy. For more information, see Chapter 10, “Making Copies.”
If the copy is clear, the problem may be in the receiving fax machine. If the copy is spotted or dirty, clean the scanning area 
in the machine. For more information, see Chapter 14, “Maintaining Your machine.” 
						

							Troubleshooting
13
Faxing Problems13-14
Cannot send using ECM (Error Correction Mode).
QDoes the receiving fax machine support ECM?
AIf the receiving fax machine does not support ECM, the document is sent in the normal mode without error checking.
Errors occur frequently while sending.
QAre the telephone lines in proper condition? Do you have a good connection?
ALower the transmission speed. (See “3.TX START SPEED,” on p. 15-6.)
Receiving Problems
Cannot receive a fax automatically.
QIs the machine set to receive automatically?
AFor the machine to receive faxes automatically, the receive mode must be set to  mode or . (See 
Chapter 7, “Receiving Faxes.”) If you have set , confirm that an answering machine is connected to the machine 
and that it is turned on with an outgoing message properly recorded.
If you set  to  in  of the Menu, the machine will receive faxes 
automatically even when the receive mode is set to  mode. (See “5.MAN/AUTO SWITCH,” on p. 15-10.)
QIs the memory full?
AWait for the machine to finish any fax or print jobs stored in the memory or delete them from the memory. (See “Deleting a 
Fax job,” p. 11-2.) Then ask the other party to resend the fax.
QDid an error occur during reception?
APrint an ACTIVITY REPORT and check for an error. (See “Activity Report,” on p. 12-1.) You can also check the RX REPORT 
when it is printed automatically. (See “Reception (RX) Report,” on p. 12-4.)
QIs the telephone line connected properly?
AMake sure all line connections are secure. (See “Connecting the Telephone Line,” on p. 2-7.) 
						

							Troubleshooting
13
Faxing Problems13-15
The machine does not switch automatically between telephone and fax receptions.
QIs the machine set to switch automatically between telephone and fax receptions?
AFor the machine to switch automatically, the receive mode must be set to . (See Chapter 7, “Receiving Faxes.”)
Confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly 
recorded.
QIs the sending fax machine able to send the CNG signal that tells the machine that the incoming signal is a fax?
ASome fax machines cannot send the CNG signal that tells the machine the incoming call is a fax. 
In such cases, you will have to receive the fax manually. (See “Receiving Faxes Manually: Manual Mode,” on p. 7-4.)
Cannot receive a document manually.
QIs the machine set to receive manually?
AFor the machine to receive faxes manually, the receive mode must be set to  mode. (See Chapter 7, “Receiving 
Fa xe s.” )
QDid you press [Start] after hanging up the handset?
AAlways press [Start] before hanging up the handset. Otherwise you will disconnect the call.
Print quality is poor.
QAre you using the correct type of paper?
AMake sure you load paper that meets the paper requirements for the machine. For more information, see Chapter 10, 
“Making Copies.” 
QIs the sending fax machine functioning properly?
AThe sending fax machine usually determines the faxs quality. Call the sender and have them make sure the scanning glass 
of their fax machine is clean.
Faxes do not print.
QIs the cartridge installed properly?
AMake sure the cartridge is installed properly. For more information, see “Installing/Replacing the Toner Cartridge,” on 
p. 2-16. 
						

							Troubleshooting
13
Faxing Problems13-16
QIs any toner left in the cartridge?
AReplace the cartridge with a new one. For more information, see “Installing/Replacing the Toner Cartridge,” on p. 2-16.
ASelect  in  in  of the Menu. With this setting, the machine 
will not store documents in the memory even if the toner has run out. 
(See “2.TONER SUPPLY LOW,” on p. 15-11.)
QIs the correct paper loaded in the cassette?
AMake sure paper is loaded in the cassette. For more information, see Chapter 4, “Paper Handling.”
ALoad the correct paper size or change  in  of the Menu. For more information see 
Chapter 4, Paper Handling, or Chapter 10, Making Copies.
Faxed images are blotched or uneven.
QAre the telephone lines in proper condition? Or do you have a good connection?
AECM (Error Correction Mode) for sending/receiving should eliminate such problems. However, if the telephone lines are in 
poor condition, you may have to try again. Then call the sender to resend the document.
QIs the sending fax machine functioning properly?
AThe sending fax machine usually determines the faxs quality. Call the sender and have them make sure the scanning glass 
of their fax machine is clean.
Cannot receive a fax using ECM (Error Correction Mode).
QDoes the sending fax machine support ECM?
AIf the sending fax machine does not support ECM, the document is received in the normal mode without error checking.
Errors occur frequently while receiving.
QIs the sending fax machine functioning properly?
ACall the sender and have them check that their fax machine is functioning properly. 
						

							Troubleshooting
13
Telephone Problems13-17
Telephone Problems
You cannot dial.
QIs the telephone line connected properly?
AMake sure all line connections are secure. (See “Connecting the Telephone Line,” on p. 2-7.)
QIs the machine set for the correct telephone line type (pulse/tone)?
AMake sure the machine is set for the correct telephone line type. (See “Setting the Telephone Line Type,” on p. 3-5)
The telephone disconnects while you are talking.
QIs the telephone line connected in securely?
ACheck that the telephone cables are connected securely to the jacks on the machine, the telephone jack on your wall and 
the jack on your telephone. (See “Connecting the Telephone Line,” on p. 2-7.)