Comdial Impact Dsu II Attendant Instructions Manual

DSU II Digital Expandable System
Attendant Manual
This publication supports both Impact
and Impact SCS LCD Speakerphones
GCA70–245.06 07/00
Printed in U.S.A. 

This Attendant Guide is for to the following system :
DSU II Digital Expandable System
This Attendant Guide applies to the following telephone
models:

Impact 8012S-** Rev. A and later.

Impact 8024S-** Rev. A and later.

Impact SCS 8324S-** Rev. A and later.

Impact SCS 8312S-** Rev. A and later.

Impact SCS 8324F-** Rev. A and later.
Contact your Comdial dealer for updates of this as well as
other Comdial publications. 

About This Book
As a system attendant, you must be familiar with the operation of your individual
station and the entire digital communication system. This attendant manual
serves as both an introduction to the individual speakerphone and system for new
users and a reference for experienced users.
Introduction
The first chapter of the manual describes the initial setup and adjustments
necessary to begin using your speakerphone.
1Getting Started
Basic Operation
The basic operation chapters define...

Also, tips on speakerphone use for the new user are described in Appendix C and
many general phrases and abbreviations which may not be familiar to users are
defined in the glossary. Finally, an index completes the reference section.
Appendix CSpeakerphone Characteristics
Appendix DGlossary
Index
Note:Throughout this book, all references to fixed buttons (keypad,
DSS/BLF,SPEAKER,HOLD,etc...) are printed in upper case, italic type; for
example, “PRESSINTERCOM.”
All references to interactive buttons (which...

Contents
1 Getting Started..................1
Setting Up Your Speakerphone...........1
Understanding the Basic Functions........6
Your Speakerphone’s Buttons...........8
Your Speakerphone’s Display Lights.......10
Understanding What the Rings Mean.......12
2 Answering Calls.................13
Answering Outside Calls.............13
Answering Intercom Calls............14
Monitored Stations................15
Holding Calls...................16
Directed Hold...................18
Night Transferred Calls - Line...

4 Advanced Call Handling.............35
Waiting for a Line (Queuing)...........35
Call Transferring.................36
Conferencing...................38
Call Parking....................40
Call Forwarding..................42
Call Forward Outside System (CFOS)......44
5 Nonverbal Messaging..............45
Station-to-Station Message Delivery.......45
Message Waiting Light and Messaging......46
LCD Message Delivery..............48
Assist Button Message Delivery.........50
Response Message...

7 Other Features..................63
Line Groups....................63
Volume Control..................64
Default Volume Control..............66
Background Music................67
Do Not Disturb Condition.............68
Account Codes..................69
Paging.......................70
Tracker Paging System..............72
Auxiliary Jack...................74
Automatic Set Relocation.............76
Monitoring A Conversation
Between Two Telephones
(Service Observing)................77
Switching The Dialing...

8 Attendant Features...............85
LCD Message Creation..............85
System Telephone Naming............88
Night Transfer...................90
Call Transfer - Voice Mail System........91
System Speed Dial Numbers...........92
System Clock...................94
Music On Hold..................94
Station Message Detail Accounting
(SMDA) Printout.................95
System Alarm Reporting.............96
Direct Inward Station Dialing (DISD)......97
Digital Voice Announcing (DVA).........98
A Feature...

Getting Started
Congratulations and thank you for using a Comdial telephone system! Your
digital speakerphone is supported by a communication system with hundreds of
built-in, standard features. This manual serves as a helpful guide for using these
various functions. The sections in this introductory chapter help you initially set
up your speakerphone and become familiar with the controls and indicators. The
remaining sections are titled as follows:
Setting Up Your Speakerphone
Understanding the Basic...

Positioning Your Speakerphone
You should adjust the position of the speakerphone on your desk or table to suit
your individual needs and maximize the performance of the sound activated
features. When using your speakerphone, the microphone and loudspeaker are
farther from you than when you use a handset. Some positioning tips to consider
include:

For the microphone to best detect your voice, speak within three feet of it
and face the speakerphone.

Background noise may prevent the sound-activated...