Comdial Impact Dsu II Attendant Instructions Manual

To camp on when you hear a busy signal,
1.SELECT
NEXTuntil
CWAITappears.
2.SELECT
CWAIT.
3.WAITon line for reply.
4. Called party can place the current call on hold
or disconnect from the call to answer your
call-waiting tone, or choose to ignore your
call-waiting tone and continue current conversation.
Attendant Manual - DSU II Digital Expandable System 33
GCA70-245 Making Calls
1234567890*#Your
Station
Idle
Station
HOLD SHIFT
TA P
1
4
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WXY MNO DEFHOLD SHIFT
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1...

Overriding A Call Or A Do Not Disturb
Condition At Another Telephone
(Executive Override)
You can override a call in progress or a Do Not Disturb condition at another
telephone if the system installer has enabled the executive override feature at
your telephone. (If the feature is not enabled, an error tone sounds and screen
options remains displayed.) Conditions for executive override are as follows:

Calling station has class of service that enables busy override.

Calling station is switched to...

Advanced Call Handling
Waiting for a Line (Queuing)
If all the lines in a line group are busy, you can place your telephone in a queue
to await an idle line in the line group.


To queue for a line group,
1.PRESSINTERCOM.
2.DIALline group access code(9,81,82,83).
3.HEARbusy tone.
4.DIAL

and hang up.
5. When line group is free, your telephone sounds several short ring
bursts.
6.LIFTthe handset,LISTENfor dial toneAND MAKEcall.


To cancel line group queuing,
1.PRESSINTERCOM,DIALAND HANG UP.


To queue...

Call Transferring
Screened Call Transfers
You can answer a call at your LCD speakerphone and transfer it to another
telephone. If you first identify the caller to the party receiving the transfer (giving
that user the opportunity to prepare for the call), you have made a screened
transfer.


To screen and transfer a call to another
telephone in the system,
1.ANSWERcall.
2.PRESSTRNS/CONF(call is automatically
placed on hold).
3.DIALextension number of telephone to receive
transfer,OR PRESSDSS/BLFbutton...

If the intercom party does not answer their
telephone when ringing, take one of the
following steps:
1.SELECT
CAMPto Camp-on to that station.
2.SELECT
MSGto leave a message-waiting indi
-
cation at the station.
Unscreened Call Transfers
Unscreened call transfer allows you to transfer both line and intercom calls from
your station to another station or group without first announcing them. The
unscreened transferred call appears at the other station where it rings if that
station is idle or automatically...

Conferencing
Creating a Conference Call
When your telephone is joined together with several other telephones on the
same call, the effect is called conferencing. You can make conference calls that
involve up to five parties, including you as the originating party, in any combina
-
tion of outside lines and intercom parties.
NOTE:When setting up a conference call with outside lines and internal tele
-
phones, you must call the outside lines first.


To set up a conference call that includes both outside...

Unsupervised Conference Calls
If you are involved in a conference call with two outside lines, you can drop out
of this established conference call and leave the outside lines in the conference
with each other. This is known as an “unsupervised conference” call.


To drop out of a conference call between you and two
outside lines (creating an unsupervised conference),
1.DIALAND HANG UP(lines remain lighted/in use until
one or both outside parties disconnect).


To rejoin an unsupervised conference...

Call Parking
You can place a call on hold in the system so that it can be answered from any
station, even though that station may not have a line appearance for the call. You
accomplish this by placing the call in one of many park orbits, where the call
remains until it is answered.
You park calls in predefined zones and then retrieve them by dialing an intercom
feature code or by pressing a preprogrammed call park button. The system can
hold up to nine calls in park zones (also referred to as orbits)...

To place a park recall on hold at your
station,
1.SELECT
HOLD. After the call remains on
hold for a period of time, it rings back to your
telephone as a hold recall.
Attendant Manual - DSU II Digital Expandable System 41
GCA70-245 Advanced Call Handling
Recall Li
HOLD ANS
HOLD SHIFT
TA P
1
4
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WXY MNO DEF
HOLD SHIFT
TA P
1
4
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Call Forwarding
Forwarding a Call
You can forward the calls that normally ring at your telephone to another
telephone for answering. Call forwarding provides several options that can be
programmed by you locally at your station. For example, you can forward just
your prime line and intercom calls or forward every call that rings at your station.
For each internal call received while call forward is enabled, the forwarding
telephone sounds a ring reminder (short tone burst) to remind the users that their...